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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    84%
    Recommend This Property

    Overall Experience

    4.3

    based on 106 reviews
    84%
    Recommend This Property

    Ratings Breakdown

    106reviews

    • 5 Stars
      66
    • 4 Stars
      21
    • 3 Stars
      6
    • 2 Stars
      6
    • 1 Stars
      7

    Excellent bed and pillows

    By

    March 05, 2015

    platinumelite

    Very good rooms, great breakfast, bed was excellent

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    Clean, quiet, great rates.

    By

    March 03, 2015

    platinumelite

    Stayed for 4 days. Room was large and clean, quiet except for in the morning and at night when the smokers would gather outside the front door to talk and smoke. I was in a room above the front door but it was not so bad that I would ask to move.

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    Terrible Experience

    By

    March 02, 2015

    club

    There are big signs all over the property about the noise and to please be quiet. I called the front desk at 2:00 a.m. to complain about the noise coming from the room above us. There was yelling, screaming, banging, jumping, running, etc. The noise never subsided. Got NO sleep!

    Posted byHotelStaff
    March 04, 2015
    I would like to thank you for taking the time to share your feedback. We appreciate hearing from our guests, as we use your comments to help improve our product and services. I sincerely apologize for the noise issues you experienced while a guest at our hotel. We truly appreciate your business, and hope you will give us another opportunity to serve your lodging needs and deliver an outstanding guest experience. Rachid Alaoui General Manager
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    Comfortable stay

    By

    March 02, 2015

    club

    Overall experience was good. Wished there had been maid service at least once during our five night stay. Need larger coffee pots in rooms especially since the one in the cupboard wasn't available during most of our stay. Also cupboard ran out of some items during our stay. Very comfortable bed. No noise problems.

    Posted byHotelStaff
    March 04, 2015
    Dear Valued Guest! Thank you for taking the time to provide feedback about your recent stay with at the candlewood Suites lake Mary. We are pleased to hear your room was clean and that the location appeared to be good. I do apologize for the inconvenience you experienced during your Stay with us. I can assure you this is far from the norm at our property. We at Team Candlewood pride ourselves in customer service and guest response Please accept our deepest apology for the over-all experience. Thank you, Rachid Alaoui General Manager
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