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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    86%
    Recommend This Property

    Overall Experience

    4.1

    based on 153 reviews
    86%
    Recommend This Property

    Ratings Breakdown

    153reviews

    • 5 Stars
      79
    • 4 Stars
      44
    • 3 Stars
      12
    • 2 Stars
      7
    • 1 Stars
      11

    Great service

    By

    April 21, 2015

    club

    My stay was very comfortable, rooms are clean, fully equiped kitchen made getting started in the morning easy. Very friendly staff

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    Great Hotel

    By

    April 15, 2015

    I stay at this hotel a lot. Every time it gets better and better.

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    Disappointment

    By

    April 11, 2015

    This facility used to be a gem 10 years ago, now it is a sad remanent of that past. The cooking stove top did not work....when I inquired I was told I could switch rooms (already unpacked with food in pots etc). The staff member hardly cared...... Turns out, I figured out the problem on my own, someone had put the knobs on backwards. In addition to prepaying the room in full, they held money out of my bank account upon check in WITHOUT disclosing that to me.....I almost incurred overdraft fees as a result. The room was musty/moldy smelling, the shower had no water pressure, the shower curtain was skanky, and the drapes did not fully close... Won't be staying there again, ever!

    Posted byHotelStaff
    April 14, 2015
    Thank you for taking the time to provide feedback on your stay at the Candlewood Suites Lansing. We value your opinion as it helps us to continuously improve. I apologize that we failed to meet your service expectations. Our goal is always to exceed expectations and we clearly missed this goal. I invited you to contact me directly to discuss your experience further. Again, I appreciate you sharing this information with us and I hope you will choose to stay with us again! Thank you, Will General Manager
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    Pleasant Stay

    By

    April 05, 2015

    platinumelite

    After a long road trip, this was a restful and quiet place where I got courteous service and solid sleep. Will use again when I'm in town.

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