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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    72%
    Recommend This Property

    Overall Experience

    3.7

    based on 94 reviews
    72%
    Recommend This Property

    Ratings Breakdown

    94reviews

    • 5 Stars
      46
    • 4 Stars
      16
    • 3 Stars
      7
    • 2 Stars
      11
    • 1 Stars
      14

    Great hotel

    By

    May 20, 2015

    Kitchenette is great and very convenient for us to stay on our diet and enjoy a great night sleep. AC worked great and we were able to keep the room cooler.

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    Ice Policy Blows

    By

    May 19, 2015

    Ice during my stay was almost nonexistent. Had to buy ice from Wally World. Really.

    Posted byHotelStaff
    May 27, 2015
    Dear No_Ice, Thank you for your candid feedback. We apologize for any inconvenience you may have experienced with the availability of ice during your recent stay. This concern has been noted. We are confident that our management will continue to do their best in order to avoid similar incidents in the future. Sincerely, Faith R Case Manager IHGCare
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    Great Experience

    By

    May 18, 2015

    club

    We have stayed at this hotel for the past 2 years when we have visited Galveston for the Jazz Festival, the experience has been great both times. I look forward to next year.

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    Business trip

    By

    May 16, 2015

    We stay at Candlewoods all the time for business and am a Platinum Member. The studio rooms were small compared to most Candlewoods but the bed was comfortable. We enjoyed the grill and all hotel staff was great. They can only do what management allows. Michelle tried to go over and above. First day checked in and there were ants around the window and crawling from up from the air conditioning unit. She offered to go to the store and get ant spray and bring it to the room the following day. We used our Lysol spray . The desk chairs did not raise up enough to sit comfortably at the desk. Again Michelle took us into 5 different rooms but none of the chairs would raise up to desk height.....strange for a Candlewood. We did get another hard back chair with an extra pillow, but spending hours at a desk working was not very comfortable. Also, the TV remote would not work and we tried 3 in 2 days finally reaching success! Only 1 washing machine was working out of 3 and there were no Kleenex boxes. Michelle even went into numerous empty rooms. There were no daily USA newspapers....every other Candlewood we have been at always has USA papers. Another disappointment, being huge golf fans, this Candlewood does not have the Golf Channel. Will continue to stay at Candlewoods, but we did move to a different location in the Houston area.

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