Rated 4.6 out of 5 by 48
Rated 5.0 out of 5.0 by drnichols smell
They need to use much less air fresherner in the lobby and the rooms. It is overwhelming.
December 23, 2013
Rated 3.0 out of 5.0 by BIGJIM60 great front desk worker
the only thing that I could say about this hotel was the lady who worked at the desk named Wanda.THIS LADY WOULD TRY TO HELP WITH ANY PROBLEM THAT WOULD ARISE......One afternoon I was working on a job proposal no one was told they would be working on internet,loss all work when internet went off.Then three days before check out we was told we would not be getting points.We will be back in market first of year and I would not stay here again.
November 19, 2013
Rated 5.0 out of 5.0 by Rotorhead11 Lots of space and very clean!
Staying on business for weeks at a time and always welcomed with a smile by the staff, excellent service! Rooms are new and always clean. I enjoy having a small kitchenette in the room to make eating options more flexible which saves money in the budget. I highly recommend this hotel and anytime I'm in Lexington I'm staying here!
November 18, 2013
Rated 5.0 out of 5.0 by toddh0313 Relaxing stay
Very relaxing stay while in business trip, the staff was excellent and accommodating. Treated like family.
November 6, 2013
Rated 5.0 out of 5.0 by Cotton21 Home away from home
Of all my stays away from home, this comes the closest to being the best. Wonderful staff and ownership. I am always welcome by name and encouraged to go to the cupboard for a snack. Very clean with nice soft linens. It is also very close to anything I need to do while in Lexington. A very nice place away from home.
October 30, 2013
Rated 4.0 out of 5.0 by mb37 Great desk person!
We arrived late on the night of our reservation (Saturday Oct 19), and the night desk person was really sweet and nice. Can't remember her name off hand, but she was a gem. Great experience!
October 23, 2013
Rated 2.0 out of 5.0 by panative Not worth money
Bedsheet had cigarette burn in it. Cable tv out for several hours. Slow internet. Unclean appearance.
October 21, 2013
Rated 2.0 out of 5.0 by Lgp1003 Meets basic needs
Pros: easy to get to
Good check in and check out times.
Decent size room.
Cons: rooms smelled of smoke.
Not updated, beddings were older.
Bathroom linens were dingy.
3 small pillows for bed.
October 8, 2013
Rated 4.0 out of 5.0 by Wildcatsfan Great service received from Lena
I travel to Lexington on a regular basis, and this was the first time that I booked a room in your hotel. I booked my suite online under the assumption that the room would have a sleeper sofa apart from the queen size bed. At check-in I found out that this was not the case. I asked the front-desk representative if he could move me to a different room with 2 separate beds respectively a room with a sleeper sofa. This young man didn't make any efforts to try and said they were booked out. I went to look at the room and since it was nice and clean, I decided to keep it and pay an extra charge for a roll-in bed. When I returned to the reception a shift change had occured and I asked the young lady now on the reception if she was sure that she couldn't move me to another room. This very customer-service oriented young woman moved me to a room with 2 sleeping accommodations in no time! I am very pleased with the service I received from Lena. The hotel itself is very nice and clean and the rooms are nice and comfortable. I would stay here again.
October 1, 2013
Rated 4.0 out of 5.0 by jetg Outstanding customer service
We recently stayed at this hotel and unbeknownst to us, left two items behind. Upon arriving at our next destination, we received a phone call from the night desk manager, Lena, informing us that the maid had turned in the two items, one of which was a pair of prescription reading glasses. She agreed to mail them to us at our next hotel (another Candlewood Suites, in Richmond, VA), and two days later, the package arrived. Thanks so much, Lena (and the maid), for taking the time and effort to return our things. Service above and beyond the call of duty!!
Also, when we first arrived and went to our room, one of us was having difficulty handling the smell of cleaning products used in the room. Upon presenting our complaint to Lena, she immediately found us another room and we were quite pleased. All in all, a superior employee. We do recommend her for employee of the month (if you have such a thing).
September 14, 2013
Rated 5.0 out of 5.0 by nihari Amazing Experience
Clean and tidy rooms as well as great service. Glad to have stayed here! Very good experience overall.
September 11, 2013
Rated 5.0 out of 5.0 by Kroc Comfortable bed and great service
We only stayed there for one night, it was a very nice place. Do not know for sure but it appeared like a new facility. If I had to be in Lexington for an extended period of time this would be a great place to stay
September 2, 2013
Rated 5.0 out of 5.0 by Kroc ,home away from home
The staff was very kind and friendly. The location of the motel was also great. The room was very clean and the kitchen was also nice. By far the best place I've stayed at. Great place to stay at.
September 1, 2013
Rated 5.0 out of 5.0 by sgrigsby1 Great Stay
Staff ALWAYS so accomodating!!! Will always stay at this hotel!!
August 28, 2013
Rated 1.0 out of 5.0 by xfitter13 Dirty, loud, and smelled awful.
I surprised my father with a trip to Lexington for his birthday to see the beautiful horse farms. My husband is a platinum ihg rewards member and I booked the room through ihg thinking that it would be a wonderful room like all the many other hotels we have stayed in. I was so sad and disappointed to walk into our room and have my breath taken away by the strong odor of cigarette smoke in our nonsmoking room. On top of that the bathroom was incredibly dirty. We were so tired that we covered our faces with fresh clothing brought from home and went to bed. The next day when mentioning it to the front desk we were told that we were near a smoking room and that is why we could smell it. They could not move us because there were no rooms and so they came up and sprayed down the room, which did not help. Then, we spent the entire night trying to block out the screaming, yelling, slamming of doors, and what sounded to be like groups of people running up and down the hallways. Needless to say it was a complete disappointment and I was so embarrassed because I had taken my father on a surprise birthday trip to what I thought was going to be a very nice hotel.
August 24, 2013
Rated 5.0 out of 5.0 by dipak nice and clean
the staff was friendly and excellent manager's reception
nice indoor pool and griil
August 15, 2013
Rated 5.0 out of 5.0 by dipak excellent sevice
Rooms were clean and nice. The staff was extremely friendly and wonderful. Great experience!!
August 15, 2013
Rated 5.0 out of 5.0 by nurse2013 Superior staff and service
I am a traveling nurse and I stayed at the Lexington Candlewood Suites for 3 months due to my work assignment. My entire stay at this hotel was excellent. Dipak and his staff were very professional and extremely kind. The rooms were spacious and very comfortable and the entire hotel was very very clean. I would highly recommend this hotel whether it be for work or pleasure.
August 10, 2013
Rated 2.0 out of 5.0 by PTD2013 Blah Location
This Property is really not in a nice location. There isn't a view anywhere of anything. The grounds were sloppy too. I would have gladly paid more to stay in any of the other IHG or other Brands down the street. The Staff were nice enough though.
August 8, 2013
Rated 5.0 out of 5.0 by rsiegfriedsr Everything was great
Cleanest, nicest hotel I have stayed in for quite a while. Everyone was friendly and helpful and the place was generally cleaned very well....
Recommend to all my friends
August 2, 2013
Rated 5.0 out of 5.0 by goodnite22 great stay at candlewood
candlewood had a great staff,great service i would recommend this to very one ...
June 18, 2013
Rated 5.0 out of 5.0 by goodnite22 great stay at candlewood
my stay at candlewood was awesome everyone there was happy because, the staff was so wonderful at what they do the hotel was clean and ran smoothly ..if they didn't have something of my request the went out there way to find it
June 6, 2013
Rated 5.0 out of 5.0 by taxgirl very friendly and helpful staff
If you like Candlewood Suites, this location has all the advantages they offer and the bonus of a very helpful staff that make your supper on Wednesday, and make you feel welcome!
June 5, 2013
Rated 5.0 out of 5.0 by Kammycats Excellent place to stay in Lexington!
I loved this hotel. It was very clean and extremely comfortable. It was quiet, the beds were comfortable and we slept great. Its location is very convenient to the Horse Park, all sorts of shopping and eateries. What really impressed me was the staff- especially Cory- who was so friendly. He went out of his way each day to make sure we were enjoying our stay. I will be staying here in the future!
June 2, 2013
Rated 5.0 out of 5.0 Wonderful stay
Wonderful stay and great service. Rooms are clean and comfortable and staff is very friendly!
May 23, 2013
Rated 5.0 out of 5.0 by 700MileCommuter Excellent Place
I've been staying at this hotel on and off for almost a year now and there are so many reasons why I haven't changed. The rooms are clean and comfortable and the amenities perfect. All of this is attributed to an amazing staff that go out of their way to make you feel special. The manager and his staff are friendly and courteous. It's a home away from home and perfect after a hard day at work.
May 20, 2013
Rated 5.0 out of 5.0 by Steve369 Great service and all around perfect stay
After a hard and stressful day at work I look forward to get back to my room where I know everything is going to be perfect. The next best thing to home. I been there for about six months now and it feels like we're all family there. To the people at the front desk to the manager that is always doing things to improve the place.
I love it here and wouldn't even think about staying anywhere else.
Very happy guest
May 15, 2013
Rated 5.0 out of 5.0 by KrisG Will defiantly stay again
The staff go above and beyond to make you comfortable and welcome. While needing to stay long term here to be close to UK medical center, they took a genuine interest in us while making us feel home away from home!
April 16, 2013
Rated 5.0 out of 5.0 by Sindy Friendly service
Staff was very friendly as well as the manager. Clean room and very comfortable bed. It was a great stay experience. Definitely coming back!!
April 7, 2013
Rated 5.0 out of 5.0 by BBA60 Wonderful stay
I travel about 90 nights per year and stay in mostly good or excellent hotels. This Candlewood Suites is one of the best.
I stayed at this property for 3 nights recently. My room was clean, in good shape, and well-maintained. It was also very quiet.
I didn't use the cupboard so I can't say how good that it.
I definitely will stay at this property as long as the price is competitive the next time I'm in the Lexington area.
April 4, 2013