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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    95%
    Recommend This Property

    Overall Experience

    4.6

    based on 92 reviews
    95%
    Recommend This Property

    Ratings Breakdown

    92reviews

    • 5 Stars
      66
    • 4 Stars
      16
    • 3 Stars
      7
    • 2 Stars
      3
    • 1 Stars

    Staff good, hotel needs rethink

    By

    December 31, 2014

    club

    The staff were very good but the hotel was shabby and well used. Machinery (AC) was faulty and fridge freezer too noisy (especially at night). Would have been nice to have been told about the trains passing close by overnight, the track is right alongside the hotel. I stayed here because I was working nearby and didn't have my own transport.

    Posted byCustomerCare
    January 10, 2015
    Dear donbb56, Thank you for your feedback. We appreciate your kind words regarding our staff. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly sorry for the faulty air conditioning unit and can completely understand the frustration of noise interrupting your relaxation. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you would give us a chance in the future to make your stay as best as it can be. Thank you again for your comments and continued loyalty as an IHG Rewards Club Gold member. Sincerely, Connie D Case Manager IHGCare
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    Convenient, Quiet, & Comfortable

    By

    December 30, 2014

    platinumelite

    Great hotel in convenient location. Friendly and helpful staff. Made it very easy for me to extend my stay when I needed to do so due to work. Quiet hotel so you can get the rest you need and spacious rooms so you can get work done when needed.

    Posted byHotelStaff
    January 01, 2015
    We are happy we were able to meet all your needs during your stay with us. We look forward to having you return as a guest.
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    Great place to stay!

    By

    December 26, 2014

    club

    This is a great place to stay for relocating or to save on a regular hotel expense. The staff, Erin, was very welcoming and had a great attitude. The room was clean, and I did not need anything else. The cleaning lady also knocked on my door after she saw I had arrived and asked if I needed anything else. I felt very welcomed, and that the staff really cares about their customers. Thank you so much, I look forward to returning.

    Posted byHotelStaff
    December 29, 2014
    Thank you for choosing to stay with us. We have a great staff here and will happily pass such positive comments on to them. Our staff works every hard to make all our guest feel welcome and have very happy that you left that way. We look forward to having you as a guest again.
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    Clean, comfortable, and reasonable

    By

    December 19, 2014

    platinumelite

    I have to admit that I did not take advantage of most of the amenities of this hotel. However, that is only because the bed was so comfortable that I fell asleep instantly when I laid down on it, intending to just rest for a minute. The room was immaculate and the rest of the hotel appeared to be very clean as well. I would gladly stay here again.

    Posted byHotelStaff
    December 22, 2014
    Even though you didn't get the chance to experience all of our amenities it is so important to have a good nights rest and seems you got exactly that. We look forward to having you as a guest again soon.
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