Rated 4.6 out of 5 by 23
Rated 5.0 out of 5.0 by GrandpaBaker GREAT!! GREAT ROOM!! GREAT AND PLEASING STAY!!
My 11-year old grandson and I stayed at Candlewood this past Thanksgiving night. I took the queen bed (new/firm mattress) with TV; he took the sofa bed with TV in a separate room.
Very pleased with the hotel and our room! Very, very pleased!!! The room was super clean and super quiet!! We did not hear a soul all nite in the hallway. Maybe because our room was about a block from the elevator (#302). I will not take a room with room# less than 350 (closer to the elevator).
The room looks almost new!! Especially the carpet which looked new and completely unsoiled. ENTIRE HOTEL IS NO-SMOKING!! Which was WONDERFUL as I am a non-smoker! No stale, musty smoke odor!!
Convenient sized kitchen with all appliances (all new looking & clean) -- frig, stove, microwave, silverware, pots & pans. Frig makes ice in 15-45 minutes; pitcher in frig (no need to go out for ice).
New Silverware for 4; plates, saucers, cups & glasses for 4; clock radios in both rooms, flat screen 32" Panasonic TVs in each room, DIRECT TV 41 channels (5 ESPN channels, 3 HBO), tub & sink new looking; lighting fixtures that are modern and all worked.
Stove is a 2-eye black electric plate. Toaster and coffee-maker. Room had hair dryer; iron, ironing board.
Set your own heat/air -- room is energy-savings and knows when you leave/return to your room -- allow 15 minutes for it to return to your original desired setting.
I DEFINITELY WOULD STAY AT CANDLEWOOD AGAIN AND RECOMMEND IT HIGHLY!! My grandson said "I wish we could stay here a week" and wants to go back (it was his first hotel stay).
December 3, 2013
Rated 4.0 out of 5.0 by Shahryar1296 Nice Quiet Location With Good Service
I stayed in this place from July through November. Overall I rate it very high as it is located in a quiet nice place away from crowd & noise. It also has a pond with birds to watch. The service is overall good & the place seem to be well managed. Whenever I had an issue in my room, the staff was very attentive except one which I will describe below.
My only complaints which I brought it to the attention of the front desk staff several times was smoking in the hallways & rooms by other guests.
It is supposed to be a non smoking place but the third floor where I stayed smelled a lot of cigarette smokes every single day & night I stayed there. The smell was strongest in the middle of the third floor hallway but it was throughout the third floor & in my bathroom through the vent.
When I raised the issue, the front desk excused the smell as Incense burning which is a lot of fabrication as cigarette smoking is quite different than incense burning. I could smell the incense burning as well since it had a sweat smell to it.
So, if cigarette smoking does not bother you, then this is a nice place to stay but if you are sensitive to it, avoid this place. Overall, I hope IHG bans smoking in their hotels globally like many other hotel chains do.
November 17, 2013
Rated 5.0 out of 5.0 by FlightNurseMom This could a a 5 star hotel!
What an awesome experience and an amazing deal! I will look for Candlewood Suites again! The stay was perfect! I wish I could have been there longer!
November 5, 2013
Rated 5.0 out of 5.0 by cvoss Great Nights Sleep at Candlewood Elgin, IL
Our company stay here for business, and the rooms are great comfortable beds, flat panel TV's, and full kitchen's.
November 5, 2013
Rated 5.0 out of 5.0 by JeffSF Great for extended stay
This hotel is great for extended stay. The 1 bedroom suite was spacious, clean and well maintained; The bed was very comfortable and clean. The kitchen was well stocked with the necessities and includes a dishwasher, stove, pantry and fridge. There is a laundry area and a gym as well. The hotel staff was very friendly and accommodating. The price was very reasonable for what you get. Will recommend to anyone looking for an extended stay.
November 3, 2013
Rated 3.0 out of 5.0 by Sleepy66 Room comfort - no hot water
We stayed 3 nights (3rd floor) and got cold showers every time even when we waited until 11 am. We should have complained the first morning but thought it was due to early morning overload.
October 24, 2013
Rated 5.0 out of 5.0 by SystemDude Nice base of operations
We have now stayed a total of three times at this location, using it as a jumping-off point for visits to Six Flags Great America (about a 15-minute drive). The property has performed admirably for this purpose. The staff were helpful and efficient, and the rooms well-equipped. The standout feature for us as relatively short-stay travellers was the well-designed wall unit with plenty of counter space on which to spread out clothes, laptops, and such. The kitchen area and full-size fridge were also welcome, as was the cozy recliner -- a nice surprise.
My Platinum status was noted and rewarded at each stay -- another nice plus.
Upon the first visit, our initial disappointment with the absence of breakfast facilities turned out to be a complete non-issue as we found an excellent Greek restaurant just a couple of minutes down the road whose breakfasts were excellent -- and it did not deter us from returning for subsequent stays.
All in all, a perfect base of operations for a 'Great America weekend'.
October 21, 2013
Rated 4.0 out of 5.0 by SophieW wonderful staff and service
The room was very clean and more spacious that I expected.
I was specifically impressed by the friendliness of the staff. During the checked in, I was asked to do a spinning wheel and given some small gifts based on the spinning result. This was a very creative way to welcome the guest. I liked it a lot. The staff was very friendly and nice. I needed a late check out and it was taken care of right away. There was little hiccup on the late check-out information being communicated to the house cleaning staff. That was said, it got resolved quickly.
October 7, 2013