Rated 4.0 out of 5 by 179
Rated 5.0 out of 5.0 by zack67 Great friendly service
We were in Baltimore Inner Harbor for a vacation. The hotel is quite far from the Inner Harbor but it provides a shuttle to different stops throughout the city. We used that shuttle the entire time we were there and found the drivers to be very friendly telling us different places they thought we might like to go. They were very helpful. The entire staff was kind and helpful. The bed was comfortable, the room was clean and the breakfast was good. We had an enjoyable visit thanks to everyone.
October 11, 2013
Rated 3.0 out of 5.0 by Keikidoc Not much around
Check in was easy but PM staff was not overly friendly or helpful. Rather than explaining about parking or shuttle service, I had to inquire about it. The rooms were clean and well maintained. The priority club lounge was available but door was propped open and appeared to be occupied by non-guest watching the football game.
Shuttle was on the hour which made for some long waits. There are no restaurants within walking distance. Breakfast area was spacious and well maintained. Lots of construction going on all around the facility.
October 4, 2013
Rated 3.0 out of 5.0 by Romi72 Quiet and comfortable
Comfortable beds and a quiet atmosphere and a very good continental breakfast.
September 24, 2013
Rated 2.0 out of 5.0 by ElizC Would not stay here again -Platium members
The only thing great about this hotel was the shuttle drivers! They are excellent and this service we really appreciated!
Upon checking in our room, (following a cruise) we smelled a foul odor, musty, like a dead body was in the room. We called the front desk and asked to either be moved or given an air purifier for the room. A young lady from the front desk brought us up a large can of air spray. She said the smell was coming from the window heaters and air conditioning. I sprayed the heater blades with the air freshener twice a day and it helped so we stayed in the room.
The following morning the bath tub did not drain. That took a morning to get fixed. The next day the elevator was out and we were on the 3rd floor! My husband and I are seniors and we were in no shape to climb 6 flights of stairs after sight seeing in Washington, DC all day. We waited in the lobby for over an hour before we could go upstairs. Need I go on? They did write off a night of our stay after we complained about the torn towels, so that helped. The staff at this hotel does not have the best customer service skills. They need training in this important area. When we were checking in on our first day, the front desk clerk kept yawning during our encounter. She did not say, excuse me, nothing...just kept yawning....not cool. We were here for 4 nights. We do not recommend this hotel. I have never written such a review, but, if it helps the management of this Holiday Inn Express get their stuff together...then it will be worthwhile. Otherwise, the hotel should not carry the name of Holiday Inn.
September 18, 2013
Rated 5.0 out of 5.0 by Eshia Excellent Stay
My stay at the hotel was excellent. The room was cozy and clean and affordable. I would highly recommend this hotel to friends and family members. I def would be sure to visit again!
September 13, 2013
Rated 4.0 out of 5.0 by superwright staff
The stay was a good experience until I called for the shuttle after baseball game. It was 4:50 pm and I called hotel. The woman told me the shuttle would be there at 5 pm. At 5:10 I called again, she said that he was at hotel at 5 pm but he was on his way. At 5:27 and no sign of shuttle I took a taxi. When we arrived the shuttle was parked out front. It cost me $10 for taxi. I stayed in hotel because on multiple calls they assured me that the shuttle would take me to convention center by Camden yards. Then the morning I needed to go they said we are only taking passengers to the cruise. But they did finally agreed to take me. He gave me a card and said call when you are ready to be picked up. But the woman working gave me the ran around; not good service. You do not need employees like her!
September 11, 2013
Rated 4.0 out of 5.0 by MichaelJD Great stay
My wife and I recently stayed at this establishment for four nights and were more than pleased with our stop. The staff were great, each one was more than happy to help us in any request we made. Neat, clean, proffessional,enjoyable folks.
The facility was clean, quiet and eaily accessible to any and all places. They even arranged a livery service ( very reasonable cost ) to take us to various appointments.
We would not hesitate to stay there again or to recommend to friends.
In fact we will be there next month and have no doubt that our stay will be as comfortable and pleasant.
September 11, 2013
Rated 5.0 out of 5.0 by Peeps62 Very nice pool and more
We really enjoyed our stay, short though it was. The pool was great and we had good recommendations for dinner. We'll spend more time in Baltimore the next time and probably stay at the same Holiday Inn! The shuttle was a great help.
September 10, 2013
Rated 3.0 out of 5.0 by Teddybear1 SHUTTLE BUS
Hotel is just outside of any reasonable public transport so therefore you are reliant on the hotel shuttle bus service to get you into the main city area (Harbour Area). Whilst this is punctual from the hotel, the return can be a bit erratic. We found anything up to 30 mins late was possible then maybe on the way back to the hotel it works as a taxi conveying two ladies to a restaurant.
On booking out (0800) we ordered a taxi to the main Railway Station (0830) which we were advised was booked. At 0830, 0840, 0845 still no taxi but the person behind the reception offered to get one of his staff to drop us off, which we agreed. On arrival at the Railway Station we were charged more than a taxi and presented with a business card. ??? own staff.
Apart from the above other aspects of the hotel were OK.
September 10, 2013
Rated 5.0 out of 5.0 by tammy313 Baltimore at the Stadiums Holiday Inn Express
Friendly staff, close to everything, reasonably priced. Highly recommend!
September 9, 2013
Rated 5.0 out of 5.0 by tggcg Great People
Great drivers ad desk people ! Excellent service. Good room
September 7, 2013
Rated 5.0 out of 5.0 by Max0727 Comfortable bed and great service.
Comfortable bed and great service. Comfortable bed and great service. Comfortable bed and great service. Comfortable bed and great service. Comfortable bed and great service.
September 5, 2013
Rated 5.0 out of 5.0 by SUAVESLIM wonderful
The staff was wonderful every single one was very respectful
August 28, 2013
Rated 1.0 out of 5.0 by Bill122 IHG property Russel Street, Baltimore, MD
Worst experience at an IHG hotel as Platinum members and before. We had to wait two and half hours for our room, the staff was curt, there was no acknowledgement of membership and the room was not finished being cleaned when we were finally given our keys around 3:30PM. They are still using those terribly old, lumpy, smelly pillows and, when I asked if they provided bottled water to IHG members, they said they have never provided that service, but pulled out a box of small packaged chips and said I could have one....I am not normally a complainer, but as a long-time Priority Club member, I was amazed how completely different our experience was at this property. There is a casino being built next door to this facility and I believe that the owner of this franchise is tempoarily using the IHG flag and has sold or will be selling this sight soon. Either that or it will not be around if it treats its hard core members the way were treated. Thanks for reading my rant
August 23, 2013
Rated 4.0 out of 5.0 by Hootie1278 Small rooms, key issue
The usual HIE beds which are always comfortable but the room, especially the bathroom was small. There was an issue with the room keys being deactivated every day of our 5 day stay. Quite annoying to have to go back down to the front desk for a new one. The response was the card key was too close to a cellphone or another credit card. First time I've heard that as a reason.
August 21, 2013
Rated 4.0 out of 5.0 by Kid32 Comfortable bed and good room size
Overall, not a bad place to stay at. Across the street is a somewhat like WaWa / Sheetz type deal. The only issue was parking. Its a small parking lot, and when it gets busy, you're probably going to end up parking on the streets. If you don't mind that, then the price is great.
August 19, 2013
Rated 2.0 out of 5.0 by Sadface2013 Hair all over the place
There was hair in my bed and in my towels. I called the front desk and asked them to change my sheets. Instead, they gave me a new room. Now I am inconvenienced because I have to move all of my things out, go downstairs, retrieve the new key card, then go back upstairs to the new room. After that, I still found hair in my bed and towels. I called and asked the front desk to have housekeeping change my sheets and they agreed that they would do that. They didn't. I know this because I accidently left my pen on the bed and it bled on the sheets. Housekeeping folded the sheet back to cover up the pen stain and made it appear as though the sheets were new (clean). I will never ever stay here again. The staff showed no type of emotion. They were not rude, just emotionless. I did not get a discount on the room or anything. Never ever stay here unless you like other people's hair all in your bed and towels.
August 19, 2013
Rated 3.0 out of 5.0 by OrioleBird No Sunday Shuttle to Inner Harbor Till 1:00 PM :(
Forget about getting the free breakfast due to the crowd on Sunday, need another food station like other Holiday Inn's have to accommodate larger crowds.
We were really disappointed that the shuttle did not run to the Inner Harbor till 1PM on Sunday.
August 10, 2013
Rated 4.0 out of 5.0 by Kingpin61 As fate would have it...
There were a number of Hoilday Inn properties in the Baltimore area to choose from. I decided on this one because of the reviews it received and because a number of the platinum guests said they were automatically upgraded to a suite upon check in. I travel a lot for work, usually three nights a week. I used award points for this stay. I was traveling with my family to a reunion.
As fate would have it, there were no room upgrades to be had. They said they could upgrade me to a suite on my second night, but I would have to move back to a standard room for the third night. We took them up on their offer. But we found to suite to smell like a cat's dirty litter box and decided to move back into the standard room. The other Holiday Inns in the area did not have reward rooms available by then. When I contacted IHG customer service, they said they could not help and disconnected me before I could complete the phone survey.
My only other issue with the rooms was that the bathrooms were extremely small. Much smaller than the Holiday Inn Expresses where I usually stay.
Needless to say, I was extremely disappointed in not being upgraded as a platinum member. It has soured my opinion of the brand a bit.
August 9, 2013
Rated 4.0 out of 5.0 by bdooley23 Nice hotel, shuttle is the best part.
Hotel is nice, but the best part is the free shuttle that takes you to\from the stadiums, or the inn harbor every 30 minutes.
August 9, 2013
Rated 1.0 out of 5.0 by gls1111 never stay here
I made a reservation for a king non smaoking room. We arrived at 8pm. We had to go to John Hopkins hospital the next day. I asked for an upgrade because of being a platium plus member. The clerk didn't even check he just said no. We took our key and went to the room. open the door 2 beds NO KING. Went back down to the clerk and told him the room was not correct. He said that's all he had. The room was also on the street side of the hotel. I had called down before we arrived and asked for the other side because it was so noisy before. The clerk didn't even try to help. We went up to the room to change to go out and eat. We went to go out of the parking lot and the gate would not open. I went again to the clerk to open the gate. While we were walking to the gate I asked him why I didn't get the correct room. He said the king rooms were getting painted then laughed. If the hotel was painting rooms and had no rooms why didn't they call me. This hotel is out of control and we will never stay there for future hospital visits
August 7, 2013
Rated 5.0 out of 5.0 by Danvet Room furnishings
We have stayed at your location many times when we have been in Baltimore for follow ups at Johns Hopkins Hospital after major surgery. Generally we have no complaints.
When we stayed there July 30-31, we had a room with two double beds.. Minimal space between beds and dresser and desk. One chair only for desk. No place to sit and relax.
Other than that, we have been quite satisfied with your services.
August 6, 2013
Rated 5.0 out of 5.0 by mohawkg great service, clean and comfortable
The staff was great, friendly, kind and courteous. Leon, Paul and Mike were very nice and accomodating. kudos to all.
August 3, 2013
Rated 5.0 out of 5.0 by hackdn Shuttle Service
We originally went to the wrong Holiday Inn express when we arrived in Baltimore. We were told there were actually 3 of them in the city.
The Holiday Inn at the Stadiums, requires a shuttle to get downtown, the harbor and Camden Yards (it is about a mile walk).
I would like to specifically mention the service we received from our shuttle driver Anthony. He was extremely friendly and helpful during our stay.
Unfortunately Anthony did not work on Saturday and we ended up waiting over an hour for the shuttle to pick us up. We called ahead and were told the shuttle would meet us at the convention center. After waiting a half an hour for the shuttle to make the one mile drive, we called again and were told the shuttle was on the way. Another half hour went by before the shuttle arrived to take us back to the hotel.
While the pool was very nice, we did have an issue with a wet spot that had not been dry for a while and was extremely slippery. One of my guests actually fell on the concrete after stepping in the water (not injured thankfully).
Overall our experience with this hotel was outstanding and we would stay there again. But if possible we will try to get into one of the Holiday Inn's down town so that we would not need the shuttle.
There is construction near this hotel and when the casino is completed will provide another advantage for this hotel.
August 2, 2013
Rated 5.0 out of 5.0 by Desda Excellent Staff
We drove in from the Greater Boston area. The staff was absolutely terrific! Everyone was friendly and helpful. The shuttle drivers were the BEST! The room was clean and comfortable, nothing fancy, but I would prefer to spend my money sightseeing. The hotel offers a hot breakfast which is terrific. I would highly recommend!
August 2, 2013
Rated 2.0 out of 5.0 by Andy10 Need new beds.
Room smelled very musty. Also both beds were worn out and mattresses kept rolling us to the middle.
August 1, 2013
Rated 4.0 out of 5.0 by mtja Great service
Though we did not get our original request of room type, the staff was very accomodating. My little ones enjoyed the pool. Loved the shuttle service to different areas. Very friendly staff and great breakfast each morning!
August 1, 2013
Rated 5.0 out of 5.0 by familyparty Great service!
The staff should be commended! They were helpful with making restaurant and shuttle reservations and our party had 26 people!
Our rooms were fine and it was quiet over the weekend. Beware of Casino construction that is going on next door.
July 27, 2013
Rated 5.0 out of 5.0 by MaFig Excellent location
Whatever event you might be going to attend at M&T Bank Stadium, I highly recommend this hotel. We went to see the Gold Cup quarterfinals and were able to leave our car at the hotel ($15 parking at hotel vs. $45 at the stadium) and walk to the stadium. It is just minutes from the Inner Harbor and other areas with great restaurants. The best part was being able to walk back to the hotel after the games at the stadium. We were in our room drinking a beer while everybody else was battling traffic trying to leave.
July 27, 2013
Rated 5.0 out of 5.0 by Anthony21202 Every visit is like being at home
I stay at this hotel frequently and the staff is ALWAYS welcoming and professional. They are attentive and have made me choose the HIE at the Stadiums my favorite place to stay when I need to relax and recharge.
July 26, 2013