Rated 4.4 out of 5 by 35
Rated 4.0 out of 5.0 by mgol66 front desk evening staff and large room
Our family arrived late on Saturday and was immediately greeted when we entered the building. I had requested a king bed which was confirmed, however, I forgot I had a child in tow and the front desk gentleman was quick to arrange 2 double beds. The room was large clean and we all had a great night sleep!
June 11, 2014
Rated 5.0 out of 5.0 by Golfer65 Great Service, Friendly Staff, great location
Family business meant I needed a place to stay for 30 days. This property was able to accommodate my every need. staff were great, quiet, underground parking, and comfortable room. grocery store and restaurants nearby. I could not have more pleased and thank you.
June 4, 2014
Rated 5.0 out of 5.0 by baseball1522 Great place to stay
Great stay for the price. The room made my kids and I feel like it was a palace, but also that we had quality time together around meals. We loved the pool, and the park across the street. Thank you Candlewood!
May 30, 2014
Rated 3.0 out of 5.0 by mw14 Average
I felf that staff was pleasant and service was good, but my overall stay wasn't consistant with my previous Candlewood Suites experiences. I had a cupboard that didn't have everything stocked. I utilized the kitchen every day of my stay and I felt like I had to constantly go down to the desk to ask for things. After a few inquires I decided it wasn't worth my time to go ask. I could have used a few extra pans and a sharp knife. Even my coffee ran out but I was able to get some after two days. It is nice that things like pans and coffee are available but nothing beats a well stocked room!
May 19, 2014
Rated 4.0 out of 5.0 by Tomm7 Great location
Great location and staff very accomodating.
Pillows should be replaced. they were worn and uncomfortable.
April 7, 2014
Rated 4.0 out of 5.0 by Lover of Hearts Extended Stay
Staff was awesome! Room was neat & clean. Very attentive to my pet.
March 7, 2014
Rated 4.0 out of 5.0 by corette the rms were larger then we thought they would be and had an excellent kitchen setup
We enjoyed our stay and so did our family members who joined us. We plan on using Candlewood again for family functions,
January 3, 2014
Rated 4.0 out of 5.0 by CrazyYooper Great Value
Clean property. Relaxing location across from parks on 2 sides. Staff are polite. Copps grocery store and Great Dane brew pub are a 100 yds away. No dresser in the bedroom is unusual. Room keys failed and had to be remade multiple times on both of my stays. Pool is clean but small and cool,kids didn't mind. Priced at a great value for Madison. Will stay on future visits and will recommend to others. Enjoyed my stay. Thank you Fitchburg Candlewood Suites.
January 1, 2014
Rated 5.0 out of 5.0 by EZetmeir Better than all the rest.
I stay in Candlewood Suites in several cities and the Madison property is my favorite. The long term staff is very friendly and it's always good to see a familiar face.
January 1, 2014
Rated 5.0 out of 5.0 by Bobrsls12 Great place
great value, excellent room, comfortable bed, will return
November 16, 2013
Rated 4.0 out of 5.0 by Roger2222 Need Pillow Upgrade
The room was nice, clean, and comfortable. A nice kitchen with stove, full fridge, microwave, and dishwasher were all very nice for keeping restaurant expenses down.
I only had 2 complaints. First, the pillows were awful. Both my wife and I hated them as they provided almost no bulk - like sleeping on a folded up t-shirt with all the stuffing to the sides. Second, it seems I heard more noise from the halls and above us than I remember in most other motels. Perhaps it was louder than "average" guests that night, or possibly the walls are not as noise insulated as other hotels, I'm not really sure.
All and all, I'd come back, but I'd bring my own pillow.
November 12, 2013
Rated 5.0 out of 5.0 by JFsept13 Very nice stay
Stayed at this location for 2 days. Good location to a variety of restaurants. Staff was very nice and helpful. Beautiful grounds.
October 4, 2013
Rated 5.0 out of 5.0 by 2013OJ Will be going back
It was a great first experience as a guest, most definitely will be my first choice as a hotel when visiting Fitchburg. Everything about the hotel was wonderful; the staff were very courteous, the hotel was clean and comfortable, and the location was very convenient.
October 3, 2013
Rated 5.0 out of 5.0 by dvrsfdguy305 Fitchurg WI
great place to stay. excellent location, walking distance to restaurants, grocery shopping, and entertainment. stayed there for over 100 days straight, room, was comfortable and quiet. zero issues. staff was outstanding and beyond customer service oriented, from the late night auditor to the day time transportation service, always attentive to customer needs, concerns, and willingness to to go beyond the satisfaction of the customer. excellent facility upkeeping and amenities.
only one issue, they only had one entry point. all the exits were just that, without re-entry with room key. you always need to come in the front door even though you can go out the back door, or by the gazebo. did i mention the gazebo, grill, and outdoor area. excellent place, i highly recommend staying there.
October 1, 2013
Rated 5.0 out of 5.0 by SylvieK Great place to stay
I stayed at this hotel for about a week, and it was a very pleasant stay. The room was large and comfortable, very clean and well-equipped. The staff was always smiling, friendly, and helpful. I almost wish I didn't get an apartment but stayed here permanently instead!
September 6, 2013
Rated 5.0 out of 5.0 by pamc62 Great stay at the Candlewood Fitchburg
The staff is awesome...always friendly and helpful. Loved the complimentary washer and dryer. Rooms were a good size and the bed was very comfortable. Will be back!!!
August 16, 2013
Rated 4.0 out of 5.0 by Cornelius Comfortable bed and great service
The staff are very professional this is my second week here at the Candlewood Suites. I am enjoying my stay here in Fitchburg, Wi I would recommend this hotel to all of my family and friends.
August 14, 2013
Rated 3.0 out of 5.0 by capy bad pillows
pillows were flat and uncomfortable. shuttle did notpick us up on time. we had to find a ride to the hospital on one of the three days.
August 13, 2013
Rated 5.0 out of 5.0 by Bobc99 Great Long-Term Stay
Due to a long-term business commitment, Candlewood was a great selection due to proximity along with the resources at the hotel.
August 8, 2013
Rated 5.0 out of 5.0 by NurseDoug GREAT STAY AND SUPERB SERVICE
I stayed for three days and I couldn't have been better served. The staff was eager to make sure everything was right. I had a problem with the door key which was resolved immediately. The room was quiet and very comfortable. I was taking a major exam that weekend and the staff knew it and was concerned enough to be supportive and gave positive encouragement. I HIGHLY recommend staying at this facility and will definitely stay with them again should I venture to Madison. Doug
June 8, 2013
Rated 1.0 out of 5.0 by IttyBitty Stay Away!!!! Bad Experience
Room was in need of updating - wood peeling off cabinets & drawers, paint patches all over room that didn't match original color, carpet was very dirty - my white socks were completely black after walking around for a short time in the room. Room felt very grungy not at all what I have come to expect from Candlewood Hotels. Walls are very thin can hear every word spoken in the room next door. English is the second language of the entire staff the maids do not understand English at all and the front desk staff acts like it's their first day - clueless. I stay at Candlewood Suites at least 4 times a year and this is the worst one I have stayed at, very weird experience. Never seen any management my entire stay. I felt if there was any kind of an emergency we would defiantly be in trouble
May 20, 2013
Rated 5.0 out of 5.0 by rodeofan Clean & comfortable
We came in late and the room was ready. The room was very clean, the mini kitchen was a surprise. I will be back and recomment the hotel to everyone.
April 25, 2013
Rated 4.0 out of 5.0 by GuyThatTravels Great staff!
I am a returning business traveler to this property and I felt compelled to write this review to commend the outstanding front desk staff. I have stayed at the Candlewood Suites in Fitchburg approximately 15 times over the past two years. When I walk in I am greeted warmly and, in most cases, welcomed back before I can even give my name. I have had my family with me on several occassions and my children are treated with extra kindness. The staff takes the time to chat throughout the stay and frequently asks if things are in good order.
Rooms are large and clean, although not extravagant in any way. Some tube TVs, which are dated and the beds are standard. From a physical perspective, the property is about average, which is how I rated it. We have a group rate, which makes the stays very reasonably priced.
I have the opportunity to stay at some very high-end properties in my business travels, which is why I did not feel I could rate this as a 5 star experience. That said, the staff is worthy of all 5 of the stars marked in this review.
January 29, 2013
Rated 5.0 out of 5.0 by Linda39 Returning customer
I travel frequently and often return to the Candlewood. I enjoy the friendly service, the large rooms, and the quiet area. It is also close to shopping, restaurants, and a grocery store, which is within walking distance. Although it is not high end lodging, it is clean, comfortable, the rooms are spacious with a full kitchen, and it's a good value.
January 16, 2013
Rated 5.0 out of 5.0 by Linda39 Able to get a good night's sleep
I have stayed at this hotel many times for business over the last several years. The friendly, welcoming, and very helpful staff keep me coming back. The rooms are clean, the beds comfortable, and the kitchen well-equipped. I love the soft pillows and the TV channel selection. A grocery store is within walking distance, and several good restaurants and shopping centers within driving distance. I have had a few minor issues with noise from other rooms, but nothing that would keep me away. This is my go-to place to stay when I want a good night's sleep and a place to spread out.
December 12, 2012
Rated 5.0 out of 5.0 by LongTerm Clean facilities, courteous staff, met our long term needs
We lived here for 2 1/2 months while waiting for our fire damaged home to be restored. The suite was well appointed and usually quiet. The bed was comfortable and the shower was nice - plenty of hot water. The underground parking and free laundry facilities were very convenient. The kitchen was furnished well enough that we were able to eat many meals there using a two burner stove and microwave. We also had our dog with us and they have a pet walking area. The staff was very courteous. There are many good restaurants within walking distance. I would stay there again and highly recommend them.
November 28, 2012
Rated 1.0 out of 5.0 by UWHwt Three Strikes and...
I've stayed here on three occasions, each time with the hope that the experience will improve – it has not. In each of the visits the check in or check out staff is clueless and behave as if it is their first day on the job. I stay out between 100 and 120 nights a year across the Mid-West in a number of the ICH Chain Hotels and have experienced it all from very good to very bad. In three out of three times the room I stayed in needed repair – curtains that wouldn’t close, lamps that wouldn’t work, or electrical plug-ins that didn’t function. I get that this will happen occasionally – not three times in a row. The check-in staff has a poor grasp of English as a second language and does not understand the priority club system even though I will make a reservation online. The reservation has only been ready one out of three times even though I check in in the late evening. Candlewood is one of my favorites of the ICH Chain, it is unfortunate this facility isn’t delivering the same experience as the other outlets I stayed at. Maybe someday they will figure it out – I’m staying away.
November 25, 2012