Rated 4.2 out of 5 by 52
Rated 5.0 out of 5.0 by Q4Driver Great Service and Friendly Staff
Always a pleasure. Staff is excellent and alway accomodating!
August 14, 2013
Rated 5.0 out of 5.0 by apple1123 great
stayed here to visit Crater lake.
nice/cosy place to stay.
August 10, 2013
Rated 3.0 out of 5.0 by MedfordMovers A few things to work on, but overall good.
The Candlewood as far as location goes is a solid spot. Close to the airport (with no noise of planes coming in or out). Roughly 15 minutes from anything in the city, and has decent parking.
The rooms are spacious and well laid out. Great size for extended stay and the really solid furniture to enjoy your down time in. The hotel is also well addressed for sound coming through walls as you cannot hear any planes coming in and out. Relatively low noise in the building as well, but we did also stay there during the local baseball tournaments, which of course added to some running feet down the halls.
The small convenience area in the lobby is helpful and makes for a quick snack when needed at a FAIR price. I say this because often these are super inflated, where Candlewood seems to have acknowledged this and made it a bit more cost effective for the consumer. There is no morning breakfast or snacks, which would be a nice touch.
The service there, save for a representative named Lee was a bit more than lack luster. We had a number of complications getting into town, and granted it was last second reservations, but none-the-less getting direct results and communication is vital. We had to extend our stay and kept getting the run around. Lee was extremely helpful and took care of whatever needs we had. I commend his service and encourage him to communicate how he deals with different situations to his co-workers. His follow-up is excellent!
The lobby is not a very strong reflection of what the interior of the rooms looks like. I can appreciate the details given to the rooms, but the rest of the hotel could really use an update and make the hallways, facilities, and lobby look as though the rooms do - clean and welcoming.
Overall, the stay was good. If I had to do it again, I think this would be a place on my list. A few things to improve on service, but these are things I'm sure they will notice through feedback and continue to work toward. Prices are good. Rooms are clean. Location is solid. Other than that is a recommended stay.
August 8, 2013
Rated 3.0 out of 5.0 by Heidi4 Clean Hotel
Customer service at the front desk was horrible. I dealt with more than one person and they were both very short when answering questions and I always felt I was being a pain to them. I have stayed at several Priority Club hotels and have never felt like that before. It was very disappointing. I also was not the only one in our group that felt this way too.
August 6, 2013
Rated 5.0 out of 5.0 by Susa63 Close to airport
Everything was great. Proximity to airport very convenient. Because this is an extended stay hotel, no guest ice available. There is an ice maker in the freezer though. Nice mall close by.
June 26, 2013
Rated 3.0 out of 5.0 by akal Not the best experience
Room was not very clean. Over charged for next night after I was assured they would correct it. Now told that it was the correct charge.
Wife left a dress hanging in the shower to dray and forget it. Upon our return we were told that it could not be found and we must be mistaken.
Next trip I'll stay up the street.
June 10, 2013
Rated 5.0 out of 5.0 by travel95376 Great Service
I like this long term stay hotel concept. The kitchenette in the room made total sense for my 10 day stay. The staff is nice and cordial all hours of the day. The little shop in the hotel had several of the daily use things that made sense and were not overpriced. I will stay at this brand and this hotel for all my travel needs.
April 16, 2013
Rated 4.0 out of 5.0 by rstew17 Easy place to stay
Great location and super for the late flights in and the early flights out of MFR airport.
April 7, 2013
Rated 5.0 out of 5.0 by bennybobby7 Medford Stay Just Like Home
My recent stays are at Candlewood Suites has been one of the most pleasant and enjoyable. The rooms are comfortable, spacious and very home like. The staff are amazing and will assist with any detail needed. I would recommend the facility for all of the items mentioned as well as almost walking distance to the airport.
I have been very pleased to stay here for my business needs. I wish more hotels would take the extra time and steps to provide the service and comforts that this hotel provides. They are super stars!
April 4, 2013
Rated 5.0 out of 5.0 by jbp1 excellent place
excellent place at a great price. everything is great, room, service, and people.
February 27, 2013
Rated 5.0 out of 5.0 by Q4Driver Nice room and great service
Always friendly staff. A home away from home. Highly recommend!
January 24, 2013
Rated 5.0 out of 5.0 by art64 comfortable & convenient
Across the street from the airport, comfortable & clean room, internet a little slow but a good value.
December 14, 2012
Rated 4.0 out of 5.0 by MarcoPollo Surpased our expections
We stayed one night, parked our car for two weeks and got shuttled across the street (so easy) to the airport for our vacation. Came back in two weeks...are car was there where we left it and stayed another night before driving three hours home. Room was very comfortable, towels were very nice (a good indicator of a good hotel) and the bed was perfect. Easy check-in. Free Wi-Fi.
Would stay there again in an instant!
December 7, 2012
Rated 4.0 out of 5.0 by surfpilot Great Value and Staff
Staff members are very polite and professional. Rooms are clean with plenty of amenities. Nice location near the airport. Only gripe is the "very slow" internet. Makes woking online almost frustrating. Hope they will invest in improving their WiFi.
October 17, 2012