Rated 4.4 out of 5 by 51
Rated 3.0 out of 5.0 by Familyman03 A safe place for my family to rest
During my road trip with my family, we had stayed in 5 different hotels. This hotel was my least favorite hotel compared to the other 4 hotels. The room had a iittle weird smell, but overall, the room was okay.... it was lacking that comfortable and pleasant ambient in the room. My family and I felt safe and that was the main reason I chose to stay in this hotel.
November 1, 2013
Rated 5.0 out of 5.0 by Hickorydicorydock Needed help and got it
We have been Priority Members for many years. We also travel in a Motorhome. Last week a Hawk flew into our Motorhome windshield and shattered it. We were not able to drive any further on the freeway till we could get the windshields replaced. We had to wait 2 day for the glass and another to have it installed. We picked this hotel because we used to stay here quite often, before my retirement. I needed a place to park my motorhome as well. I believe the managers name was Tom and he was totally understanding and helped us with all out needs during the 3 day stay. We would also like to put in a word for the young lady taking care of the breakfast bar. She did a wonderful job. Never saw her stop of a moment. Always making sure things were clean and picked up and nothing even had a chance to be empty as she was right there making sure everything was full and ready to go.
October 28, 2013
Rated 5.0 out of 5.0 by Donion Wonderful stay
We stayed here to go to Premier Care dental, Dr. Frank the dentist, which is right up the street. No road noise, comfy beds, up to date rooms, good variety for breakfast, pool was cool but refreshing, spa just right. Will be back.
October 28, 2013
Rated 4.0 out of 5.0 by absherl Lovely Place and Convenient Location
Reserved this as a mid-stopping point for a business car trip. Wasn't really expecting much but was pleasantly surprised. Was especially impressed by how quiet the room was, considering it was one facing the freeway. The only drawback was that the room and the floor was a little warm--the air conditioning unit wasn't very effective. Fortunately it wasn't a hot day in Ashland and I did report it to the staff.
Would stay there again--
October 23, 2013
Rated 4.0 out of 5.0 by CADesertTraveler Handy Location, Competent Staff
Easy to find off Highway 5, this property was clean, quiet and safe for an overnight stay. Dana, the front desk clerk, had our reservation, paperwork and keys ready when we arrived. Likewise, when we reported a minor plumbing problem, she came to our room promptly. She made a temporary fix that was suitable for the night and said she'd have the part replaced.
Parking was convenient and breakfast was fine; what we usually expect at H I E. Having a small refer in the room and a 24/ 7 coffee pot in the breakfast area are amenities we really appreciate.
October 22, 2013
Rated 4.0 out of 5.0 by Elphaba Comfortable room and quiet location
The room was very comfortable and had a large bathroom. It was very convenient to have a refrigerator and microwave. Breakfast was good, but more fruit would have been nice. I would suggest that each room have a recycling can, so you don't need to carry your newspapers and bottles to the front desk.
This was our second visit and we will stay again and recommend it to our friends.
October 17, 2013
Rated 3.0 out of 5.0 by Curious1 Mixed Feeling
Most of the days I have stayed were comfortable and pleasant. However, one night I stayed in a suite (room 325) and had to listen to big rig truck engines roaring past all night. I tried to change rooms, but all the other rooms were occupied that night.
I would think sound proofing is in order!
Additionally, I have stayed in three different rooms and in each the sink drains were clogged/slow to drain.
October 17, 2013
Rated 5.0 out of 5.0 by Lou1Kirk All around exceptional experience
My wife and I have been coming to this particular hostelry for at least ten years. We come to Ashland to attend the Shakespeare Festival and we come at the same time each year for about a week. We have never been disappointed. We almost consider it our second home because of the atmosphere, ambience, cleanliness and cordiality. In short, it is the BEST.
October 17, 2013
Rated 5.0 out of 5.0 by Bellvu Nice sized rooms
Rooms were large and clean, and bathroom had adequate counter space. Bed was very comfortable. Breakfast was OK. Lots of parking, and location was not too far from the Main Street area.
September 29, 2013
Rated 3.0 out of 5.0 by DonnafromCarolina Broken Master Key Card Maker caused major Hassle
I always enjoy staying at this Holiday Inn. However, with this last visit, the master key card maker wasn't working. Our card had somehow become demagnetized and we were not able to get a replacement key. So EVERY time we went out of the room to go to the exercise room, for breakfast, etc, we had to get someone to let us back in our room. Something like this should not happen and it was more than annoying.
September 26, 2013
Rated 4.0 out of 5.0 by RayB7 great late arrival services
We have been using HEI on our 13 state trip out west to visit family and the facilities and staff have been consistently great & friendly and helpful.
September 21, 2013
Rated 5.0 out of 5.0 by Bon77 Great staff
Catching up on vacation laundry, I spent several hours hanging around the lobby area. The two young ladies working the desk were handling guests & phone calls with such genuine warmth & helpfulness. They were excellent representatives! This was mid-day, Aug. 24, 2013.
September 16, 2013
Rated 3.0 out of 5.0 by Gordie62 Check the TV Schedule of channels before booking this hotel
The hotel was clean and friendly but the TV channel listing was a big disappointment. After a busy day of business I was ready to update myself on the news of the day only to find there was no FOX NEWS CHANNEL on the TV options. I called the front desk and was told the people who made the decision decided to include CNN but not FOX NEWS. If I would have known that I would have never booked this hotel. For your patrons this policy should change.
September 10, 2013
Rated 5.0 out of 5.0 by 3star enjoyed hotel
All my family stay at the hotel for all S.O.U.football games.We have done so for two years......the
breakfast is good the check in desk always is pleasant and they try to put us on same floor. The rooms are clean and it is quite quiet and in a safe area. We have enjoyed the two years we have stayed here and love walking to area restaurants. All staff have been so helpful .Since we always have 3 or 4 rooms we may ask for towels etc and are always helped quickly .
September 6, 2013
Rated 4.0 out of 5.0 by Dorothy83 Breakfast ssurprised me.
The breakfast is always very good, but this time the cinnamon rolls seemed stale (sort of tough) and on Monday I decided to have a biscuit with butter and jelly. The biscuit was very hard and dry. Almost inedible. I was sorry to experience that.
September 5, 2013
Rated 4.0 out of 5.0 by Linden Comfortable, quiet, friendly place
This hotel was easy to find when coming off of I-5. Every staff person I encountered from cleaning staff to desk staff were uniformly relaxed, friendly, and delightful. The rooms were very clean, and quite sound-proof, with lovely, comfortable beds. Everything was in working order. Our room had a small refrigerator, coffee maker, and a microwave, so small meals and snacks could be prepared. I used a luggage rack to bring heavy items to my third floor room, and my only problem was upon check-out Sunday, when the two luggage racks at the hotel were continually in use. I ended up lugging some pretty heavy stuff, and really felt the problem could be easily solved by the hotel keeping a couple of racks in reserve for such occasions. For an otherwise great experience, this is my one complaint (which I did leave a note for the manager about.)
September 4, 2013
Rated 1.0 out of 5.0 by Nittany Smoke & Dog Urine
We opened the door to cigarette smoke. Sitting on the chair, looked at the bed dust ruffle, saw dog had lifted his leg. Then knew I had to sleep in the bed. Not Good.
September 1, 2013
Rated 5.0 out of 5.0 by Kathay Loved the pool jacuzzi. Very clean and comfortable
Really enjoyed stay. Quiet and staff very friendly
August 31, 2013
Rated 5.0 out of 5.0 by PlaysRus Conveniently Located in Ashland
This hotel is very convenient to all venues in the Ashland area. Whether it's wine country or the Shakespeare Plays you will enjoy the location.
August 28, 2013
Rated 5.0 out of 5.0 MME
Really nice and clean. Friendly staff. We had a good stay.
August 24, 2013
Rated 1.0 out of 5.0 by Raj55 Can't relax
I always stay at Holiday inn with my family but this was the WORST.
1.) 2 rooms (1 suite) 7 people talking got two complaints at 8:30pm. We were told to be quiet and couldn't have family fun!
2.) no soap in public restrooms for THREE DAYS
3.) no care or concern when we notified management of our discomfort. Talked on the phone to management and was told I was wrong for complaining that I want to talk to my family in a normal voice !
If I pay for my room and can't enjoy it with my family, what's the point of booking a nice hotel?!?
August 17, 2013
Rated 5.0 out of 5.0 by Rosemary40 Quiet, clean, outstanding office staff
We try to stay in Holiday Inn Express while on vacation because they have non-smoking rooms, excellent beds, clean, no odors, good breakfasts and one feels very safe there. My husband is very particular about hotels and Holiday Inn Express is his favorite.
We stayed in Holiday Inn Express three times the past week in Sumner, WA and Ashland, OR.
Thank you for treating your guests first class!
August 16, 2013
Rated 5.0 out of 5.0 by CollegeMomFromAlaska Friendly staff and nice stay
The manager made me a much needed cup of fresh coffee. The staff were very friendly and helpful. The property is beautiful and very clean. The bed was very comfortable. The breakfast was the best of our trip for choices and in the way the staff replenished it, even at the end of the breakfast time. I would highly recommend this property to anyone going to Ashland.
August 13, 2013
Rated 5.0 out of 5.0 by gf33 great service
This Holiday Inn Express has excellent customer service. We enjoyed staying here and would choose this location again if we return to Ashland.
Although it is not walking distance to the Shakespeare festival it is only a short drive. The nearby Mexican restaurant was excellent as well.
August 4, 2013
Rated 5.0 out of 5.0 by ZoJo Very nice travel stop
We stopped in Ashland on the way back to the Bay Area from Portland and had a very comfortable and pleasant stay at the Holiday Inn Express there. Everyone there was nice and the rooms were very clean, comfortable, and kid friendly. We had fun playing in the small but clean pool. The Caldera Brewery Restaurant is a short walk and a great place for a drink and some food. The internet service was weak from our 3rd floor room. Some folks were sitting in the dining area downstairs to get a better signal. The cable TV channel choices were somewhat slim for kids.
July 28, 2013
Rated 2.0 out of 5.0 by JDJM Not good
We had a difficult night. It was a very hot day. The air conditioner was really loud when it turned down every 15 minutes. Then it stopped working in the night and it was really hot. My bed was also not very comfortable and I woke up with a stiff neck. It was not a good night of sleep. The food for breakfast was also not very good. We stayed at another hotel on the same trip for the same amount of money and it was dramatically better in every way.
July 24, 2013
Rated 5.0 out of 5.0 by mandmfanatic Room was large and quiet.
Heather helped us with a reservation 10 min. before we arrived. She was so helpful and friendly. She even told us how to go to a certain store downtown for souvenirs of Ashland.
July 19, 2013
Rated 5.0 out of 5.0 by samdenise Amazing staff and stay experience
I didn't know what to expect going in. I previously stayed at regular Holiday Inns and experienced fair service.
However, the Ashland Holiday Express had the friendliest staff and the cleanest rooms and the most relaxing atmosphere. I am going back there again! Thank you Holiday Inn Express!
July 4, 2013
Rated 5.0 out of 5.0 by MamaOnTheMove Clean, Comfortable Stop on a Long Family Road Trip
Clean, comfortable room and pleasant staff. After camping on Night One of a 10-day family road trip, the Ashland hotel, with it's spacious room, clean sheets, and heavenly shower, was a refreshing delight. Even the other guests in the breakfast room were a pleasant touch!
June 30, 2013
Rated 4.0 out of 5.0 by Josie12 Comfortable bed & good service.
Good place to stay after a long drive. Convenient location off the highway. WIll certainly recommend it to friends and family.
June 24, 2013