Rated 4.0 out of 5 by 301
Rated 4.0 out of 5.0 by Dr. Dave BBQs July 2014 Trip to Melbourne
Overall this stay was quite comfortable. The room was is excellent shape and the maid service was spot on.
The front desk personnel had something to be desired. The man who checked me in said they had my room all ready, and then he gave me room 252 (2nd floor behind the elevator). "All ready for me"! Don't they like me?
I travel to this hotel once per month. I spend easily over $150 in the bar and restaurant, and I get a room on the 2nd floor behind the elevator. Mentioning that I was an IHG Rewards club member didn't improve things, that's for certain.
I sit out on the deck for cocktails each time I am a guest. I usually have to go and find a server. Getting drinks and replacement drinks is a challenge. If it weren't for the ambiance of the deck, I would not patronize the bar. Also, when I do get a server, they are so concentrated on selling the restaurant items that they do not concentrate on getting drinks correctly done, and it is obvious that non-restaurant ordering tables are not a priority for them. This is not a complaint of individual servers. It is a complaint of the systemic server culture at the hotel.
Speaking of the bar, I have to yell! The acoustics are terrible! There should be some noise dampening technologies one could apply so one could hear oneself think.
All that said, I will return next month. I like the hotel.
July 19, 2014
Rated 5.0 out of 5.0 by LizaSue Love this Hotel
The location is great and the grounds, rooms and hotel itself are clean and well kept. We love the bar and outside restaurant area - wonderful view. Also we ate several meals at the hotel and the food was very good. We experienced great service from a number of the staff. First, we had an issue with the toilet when we first arrived. Lee and Bob of the Maintenance Staff took care of it quickly and professionally even though it was getting into the evening time. We had no further issues at all. Also we received excellent service at the bar. Ian and 3 bartenders all named Katie kept us coming back and enjoying the bar every night of the trip. Finally, the bell service was quick, friendly and professional thanks to Sean and another gentleman whose name unfortunately I did not get. Thanks to the staff for a wonderful time. We love this hotel.
July 17, 2014
Rated 3.0 out of 5.0 by MzMiMi Beach is greatest amenity
The staff, specifically Rachel, was exceptionally helpful and friendly. I had a bunch of questions for her upon my arrival and she was knowledgeable & courteous. The extremely convenient access to the beach was nice. In conjunction with how beautiful the beach is, is what offered me solace during my stay. Further, my standard king room was disappointing. It did not give me the four stars feel especially for the price. The room needed to be updated. It was mediocre. The bathroom was really small and did not have a vent. Also, the bathtub handle was broken, which allowed the water to drip. A bonus to my room was the balcony that overlooked the pool.
July 16, 2014
Rated 2.0 out of 5.0 by Allison M Rude employees and very noisy stay
I stayed at this hotel the weekend of the 4th of July as my brother was having his wedding here. The hotel failed miserable with the wedding accommodations, but that is another story. I booked a room through a room block that my brother and his wife had set up as part of their wedding accommodations. We arrived at the hotel early, about 11:00 am, and tried to check in early but no rooms were available yet. I was told that they would preregister us and give us a phone call when a room was ready. We never received a phone call that a room was ready and later showed up after check in to obtain the room. I don't understand the point of the preregistration if they weren't going to even call with an available room. I have a hard time believing that not a single room had become available between 11:00 am and 4:00 pm. Also, myself and others who were staying at the hotel and booked under the room block felt like the hotel guest looked down upon us since we essentially got a cheaper rate. It seems like the employees were really lacking in hospitality and were some what rude. The room itself was nice and comfortable but it became very hard to sleep when we were woken up at 12:30 am by drunk and loud people at the pool. We waited it out for about an hour thinking that the pool had to be closing soon since it was so late. Since the noise never stopped we called down to the front desk to ask when the pool officially closed. I was told that the pool was technically closed but that its kind of an unspoken rule they let people stay in it as long as they want and aren't bothering other guest. I explained that it was very loud and was keeping us awake. The employee told me they would clear the pool out and close it. Why even have pool hours though if your not going to abide by them? It was extremely difficult to get a good nights rest when the hotel is some what encouraging guest to stay up until all hours of the night being loud. I will not recommend this hotel to anyone because I simply felt like it was lacking big time in hospitality and customer service.
July 15, 2014
Rated 5.0 out of 5.0 by Mike10000000 Crowne Plaza Melbourne-Oceanfront
Stayed in Ocean front Suite, great view, nice room, with plenty of amenities.
Really nice to sit on balcony at night. Great service everywhere and we love the bakery.
Beach isn’t crowded and we have stayed here in July the last 2 years.
July 15, 2014
Rated 5.0 out of 5.0 by jenglandtoyman Perfect
We stayed for 4 nights while on the east coast of Florida. The location was perfect and there was nothing, absolutely nothing, which was not just fantastic with the hotel.
Compared to the next two nights over on the west coast it is just a no brainer to return here in the future.
July 15, 2014
Rated 3.0 out of 5.0 by Lisab123456 Room was damp and smelled musty
Comment: When we got to our room it felt and smelled damp and musty. There
>was a dehumidifier in the room which was running. I figured because it was
>on the beach. My parents had the room next to me and there room was not
>like this. We spent the day at the beach until the rains came in. When we
>got back to the room it was really bad. I had my kids put all their boogie
>boards, skim boards and toys outside the room. We were on the first floor
>over looking the parking lot and there was no parking left at the hotel so
>we had to park across the street. After it was done raining I was going to
>put the beach stuff away and a few toys were missing. One suggestion I have
>is to give parking passes to guests so not just anyone can take the parking
>spots. I emptied the dehumidifier 3 times during the day and night. At
>night when we went to sleep the pillows, and bedding was all damp. It was a
>terrible night sleep. In the closet where I hung my clothes they were damp.
>I called front desk the next morning and they sent someone out. The man
>came in the room and agreed that it was damp but the hotel was full. He
>also told me all the rooms had dehumidifiers. My parents did not and either
>did friends of ours that were staying in the main building. We didn't
>change rooms but the second night was another terrible nights sleep. This
>room needs to be off the market until it is completely dried out. This is
>my second time staying at this hotel. The first time it was great and
>that's why I recommended this hotel to family and friends. On a positive
>note we ate several times in the restaurant and the food and staff were
July 14, 2014
Rated 3.0 out of 5.0 by 4 day weekend not up to crown standards
Where to begin....this place caters to weddings and locals...if you think you r going to hang at the pool all day...Beep wrong answer...locals park in the north parking lot , they come in bunches and they come early..beach is nice..food was above average...wait staff hit or miss especially if there were locals around they knew...Felt as if I couldn't leave in my car because I would have to park in lot across the street and get caught in a thunderstorm which we had every evening..Rooms were a little dated for a crown..front desk staff hit or miss...
Simple fix for management...key code access to the pool and north parking lot needs to be for hotel guests only and inforce it...
Every hotel I have stayed in on the water has parking for hotel guest only.
July 13, 2014