Rated 4.0 out of 5 by 304
Rated 4.0 out of 5.0 by ed2020 Tried to re schedule another week
When I called to book another week. The price was jacked up and I tried to contact the Mgr. But he is simply a voice mail.
I left a message but no call back from him. I said call back if you care. So I stayed at your competion.
I tried to stay loyal to you at crowne plaza but it didnt seem your manager cared.
The rest of the team was good. There was confision but it was taken care of and it ended up being a bit more per night then I understood it would be from reservation dept.
I travel there often and usually stay a few days but if a company dont want your business as it seemed.
I found others that do want my business.
One last detail, there were some sugar aunts in kitchen area.
I will end this same as the call. If you want my business you should contact me so I will know im not just a number. Some companies would love repeat biz.
April 5, 2014
Rated 5.0 out of 5.0 by One eye My winter getaway....
I escaped WV winter and stayed at Crown Plaza, on the beach, Melbourne for 4 months! It was an experience to remember. The facilities were exemplary, the staff was intelligent, friendly, helpful and well trained. The housekeeping staff kept my room clean and well organized and were pleasant doing so.
The location was excellent and the area around the hotel provided everything one could need - restaurants, shopping, entertainment, etc.
This is my 4th or 5th (forgot which) stay at this hotel and each time has been excellent. I will return every time that I can.
April 5, 2014
Rated 4.0 out of 5.0 by D&DP Great Service
Entire staff was professional, friendly and helpful. Overall condition of hotel was good and clean, but a little dated. Overall a good stay.
April 5, 2014
Rated 1.0 out of 5.0 by AClark1 Sat.Nite
Sally as always remembers me as a return guest as do most of the staff - The shuttle drivers are always great - it is wonderful to have the access to the airport -
April 3, 2014
Rated 5.0 out of 5.0 by surfer girl ESA regionals surf contest
My son and I stayed two nights for the ESA Regional surf contest.... what a great hotel what a great value He thought I had spent much more than I had on this luxury hotel Staff was excellent I cant say enough and how we enjoyed our weekend that much more !!!
Thanks for a great joI wish esa had set something up with you so we could receive discount on rooms but was still affordable
April 2, 2014
Rated 5.0 out of 5.0 by kismet203 Wonderful place for my family
I took my two small boys and everyone there made me feel comfortable about having them in a resort so nice. We felt welcomed and enjoyed our stay here better than any other place ever! Would HIGHLY recommend for just adults or a family!
April 1, 2014
Rated 3.0 out of 5.0 by BeachJ Great room and view, very loud and too many smokers
I would have loved our stay if it wasn't so loud, crowded and smoke-filled. Our great, 2 room king suite had a wonderful view, but was directly above the band and pool. A group partied loudly under our room around the fire pit until after 3 am. We were in the smaller building and all the side balconies are part of the open walkway. We had to walk by people smoking and ashtrays full of lit cigarettes. The pool was the same…it seemed like 1/3 of the people were smoking. There was no where you could avoid it except your room, with the doors closed. The restaurant service was really awful. The view was amazing and the food was good, but our dinner waiter and our breakfast waitress each took 10 min to get to us, messed up our orders, etc. It was almost funny how bad it was.
If our room was away from the noise, and the smoking wasn't allowed in common areas, I would have enjoyed our stay more. The wait staff was awful, but the view makes up for it.
March 27, 2014
Rated 5.0 out of 5.0 Staff
The staff was friendly enough but when I checked in, which was very quick, they did not tell me they upgraded me to a partial ocean view instead of the double beds I paid for. The did give us a pull out bed which worked out fine but they should have mentioned it. I called the front desk and that is when they asked us if that was ok.
March 27, 2014
Rated 5.0 out of 5.0 by joshh Great location and beautiful views!
My wife and i stayed at this hotel last weekend for our anniversary and absolutely loved it. The room was comfortable and the hotel itself is in great condition and great location. We will definitely be returning.
March 27, 2014
Rated 5.0 out of 5.0 by Craig2014 Great beach hotel
Good place for family and business. Good food in restaurant.
March 26, 2014
Rated 4.0 out of 5.0 by BudGM Awesome staff
Location, rate were good. Staff was excellent. Room did need updating and could have been cleaner. Overall not a bad stay!
March 21, 2014
Rated 5.0 out of 5.0 by FT565 Awesome place all around.
The staff are very welcoming, friendly, and out going to ensure your stay is great. The hotel is always clean and the rooms are clean and fresh. The bar and resturant have plenty of options and the prices are good for the location. The access to the beach could not be any better. Wonderful place to visit for a night or an extended time.
March 20, 2014
Rated 2.0 out of 5.0 by David1977 average hotel
I was pretty upset when my wife and I couldnt go into the spa or poolat the hotel. The spa was fulled with foam and the pool wasnt backwashed. The spa has foam because it never was cleaned the next day. Im a llicensed pool operator and know whats a dirty pool orspa. The breakfest was suppose to be added with the hotel price and I ended up paying $43.00 for breakfast. People were rude except for the front desk ladies. Tried asking a guy for information on a local store and said "what do you need im really busy" ..
well, again the room was nice and front desk ladies bit other than that not a great first time experience.
March 19, 2014
Rated 3.0 out of 5.0 by somedaze Great View...many issues with room & staff
Had Ocean Front room for 3 nights...Beautiful location & View!
No discounts given for ocean front rooms...no aarp, no priority club, no AAA, nothing. Room had many issues and supposedly newly renovated.
Shower leaked all over when trying to get water to correct temp,....reported it...nothing done.
Toilet was broken and ran for 10 hours...told maid, then called front desk 2 hours later..after two visits was fixed.
Someone something (maid cart?) was banging on the wall for 2 full days....finally stopped.
Elevator was broken...had to go to other side of hotel to get luggage down stairs..
We were told free coffee 24/7. Went down at 9:10 AM to get coffee, was told by the staff that free coffee ended at 9am and they would get us a cup only if we paid for it.
Had a five dollar credit for any in room movie (No credit was given and when asked, staff said it had to be 2 in room movies for the credit...no where on the tv screen did it say this.
Moths were everywhere in our room...had to keep all lights off to avoid.
Overall...spent a lot of money...had many issues...when we inquired about them...no one was helpful. And all it would have taken is some kindness such as letting us get coffee in the morning....we purchased a breakfast one day and dinner for 4 people another day....so it wasn't like we didn't spend money on food & drinks!!!
we waited 20 minutes for elevator to take luggage down with no notice that it was broken...reported it to staff who said...its broken take a different elevator!
....Very disappointed. Will not stay there again.
March 19, 2014
Rated 4.0 out of 5.0 by ARJ77 Nice Hotel
The front desk and dining staff are very friendly and accommodating. The housekeeping left a lot to be desired. My floor was not vacuumed and my tub was not cleaned daily. Also, the light bulb in my floor lamp was blown and the door to my freeze fell off every time the door to the refrigerator was opened. The side of the building I was on did not offer a private balcony which was a disappointment but a table and 2 chairs were provided for each room on the common walk way. Very few rooms offer a true ocean view so do not be mislead. Most rooms you had to lean over the edge to get a nice view. I was in room 353 and you had one of the better views but again it was not private. I enjoyed this hotel enough to be returning in a few weeks for a 10 day stay but hopefully on a higher floor with a better view since I'll be there for so long. I don't think you would be disappointed with your stay here as long as you know what to expect.
March 18, 2014
Rated 2.0 out of 5.0 by PeterboroPete Beds are horrible. Two people cannot sleep in same bed.
Upon check in I knew something was up. I booked 3 rooms for my family for our vacation to Florida. After waiting for several minutes at the front desk we were greeted and the gentleman was scanning the computer for a bit for our room assignments which were not ready, rooms were booked on the first. Waited several more minutes to get them. I asked if there was adjoining rooms, told there were non in hotel. Well we have one!
Got to our rooms and they smell like a damp old basement. Son said look how small the beds are, smaller than mine! Fridge in my room was dead and the second room not plugged in. Maintenance changed the one fridge, I plugged in the other. Maintenance was very good as was most of the staff.
Now to the worst part. The bed is so soft it hurts to lay on, it has a topper on top of the mattress that is beyond horrible. I would ask for another room but my 81 year old father in-law is in the adjoining room so I cannot leave. I slept on the floor in son's Scouting sleeping bag because the bed was just to uncomfortable. The floor was better.
The second night my son sleep on the floor, my wife and I slept apart in the 2 beds, nice! Maintenance put a 2 foot by 4 foot wood plank under the mattress to firm it up. Still don't understand that???
This is the second major issue I have had at a Crown Plaza.
March 17, 2014
Rated 5.0 out of 5.0 by Alan 24 Overall a great place to stay for a affordable price.
Clean and classy hotel with a great beach. Excellent staff. Will go there again for sure. Very affordable and super location.
March 15, 2014
Rated 5.0 out of 5.0 by bday girl Great weekend getaway
Stayed for just one night but would definitely come back! Staff was friendly and hotel was clean, quiet, and convenient.
March 12, 2014
Rated 4.0 out of 5.0 by Trev14 Very good location and Condition
The location of this hotel is very good and its condition is well maintained. The facility offered includes gym and Pool though these may be a little small. The room was clean and Comfortable. Staff was professional and friendly.
March 10, 2014
Rated 5.0 out of 5.0 by 1219Tinman Great Hotel, Great service
I had never stayed here before but I will from now on. Really nice Hotel right on the beach. Staff was great got a wonderful upgrade because of Platinum status. Very clean, Excellent internet connections.
March 9, 2014
Rated 5.0 out of 5.0 by RJReviews What a nice place to stay.
We chose to roam around Florida this year. Melbourne was our first stop. We are utilizing our points so the room was all off of points. We arrived to find a sold out hotel, and were told that we were upgraded to a ocean front room with a balcony. WOW, when I booked I didn't even realize it was on the ocean. This was great bonus. The beach had great waves to body surf on or as other talented folks did, long board on. The beach is clean, and you can walk forever. We ordered breakfast as room service, a bit pricey but nice to eat on the balcony while the sun came up. Plenty of local stores and restaurants in the area. We did have a car, so a trip out was easy. All of the staff were great. Even all of the guests we met were nice. Can't beat that.
March 5, 2014
Rated 4.0 out of 5.0 by TreeHugger Housekeeping, etc.
My wife and I came to Melbourne for a few days to escape the Pennsylvania snow. We greatly enjoyed our Crown Plaza experience, especially: the friendliness and efficiency of the housekeeping staff, the veggie wrap in the Plaza's restaurant, the table and chairs on the second floor at which we could sit just outside our room and enjoy the weather and the pool crowd, the patio for an outdoor breakfast, the breakfast itself, the cleanliness of the beach at the site, and the pedestrian bridge to cross Route AIA. One criticism: the condition of the front door of our room, which closed erratically. Since we were without a car, it was a bit of a hike to other restaurants and other services, but we are still mobile and enjoyed the walk.
March 3, 2014
Rated 5.0 out of 5.0 by francis946 Great
A pleasure to stay at the Crown Plaza melbourne....friendly, clean and just down right fantastic
March 1, 2014
Rated 4.0 out of 5.0 by Drewfl5150 Great Getaway!
Oasis in Melbourne. Great hotel and nice renovated rooms. Restaurant and bar prices a bit high but overall great hotel. Bartender was not as friendly and didn't greet us with a friendly attitude and seemed annoyed to have to serve us. Disappointed in the bar service.
March 1, 2014
Rated 5.0 out of 5.0 by Ed from NY Enjoyable stay
My wife & I flew up from NYC for a family wedding & we both were very happy with our accommodations . I would recommend this establishment to friends & family alike... nice place.
February 27, 2014
Rated 1.0 out of 5.0 by M143 Too many things went wrong
4 months prior, I made a reservation for 2 in a king bed. My friends were getting married there & a few days prior another person would be staying. I called & asked if they had a double bed available. They did & made the arrangements. When we got there we were highly dissatisfied to find out they placed us, right outside the elevator. I feel as a courtesy, they should have let us know where the room was located so we could make a better decision as to whether we still wanted to change rooms or not. Because of the elevator volume it was constantly loud & sleep was minimal. We also had stains on two different pillows. Luckily, half way through the wedding I went back to the room to freshen up because the toilet was overflowing. I let the front desk know & it was addressed & fixed immediately. The front desk associate did ask how my visit was & refunded a small portion of our room cost back to us. We are locals of the area & chose to stay because of the hotels reputation. Looking back, we wish we would have just drove home & saved the expense & gained more rest & relaxation. Overall, it was the worst night sleep I've had at a hotel & for a popular beachside hotel I truly expected more.
February 27, 2014
Rated 5.0 out of 5.0 by Finally relaxed Great Service and Beautiful Atmosphere!
I chose this hotel for our first weekend getaway since having a baby and for our anniversary - I could not be happier with my choice. The area is great too! Can't wait to book our next trip!
February 26, 2014
Rated 4.0 out of 5.0 by GTampa Overall good except maids
My fiancé and myself stayed for two nights and on the second day we had one very unusual occurrence. We were on the balcony having a drink, watching the waves and overall just relaxing when we heard our door slam shut. We went into our room and realized that the cleaning staff had to come into our room and made the bed without letting us know that they were even in there. I was bothered very much that they most certainly saw us or heard us on the balcony but didn't let us know that they were in the room. Also, since they were in there all they did was make the bed, no new sheets and no trash taken out either but more importantly that we did not even know they were in our room
February 26, 2014
Rated 5.0 out of 5.0 by Pro Tow Mike Geat view, comfortable bed, quiet with the sound of the ocean
Great place to go unwind for a few days. As a Platinum Elite Ihg rewards member we were very impressed. Newly Renovated, Nice Spa with a great massage. My fiancé and I went down for valentine's day extended weekend for 4 nights. We enjoyed it so much we added another night and put everything on hold for one more day. You get a lot more than what you pay for there. Nice bar an restaurant, the bartender staff was not the best though they were "busy" the night before. A lot of good local places to go to though everything was at least a few minutes away making it a peaceful getaway. They offered us a free room upgrade and IHG Platinum Elite 10% off everything they have there food, spa, etc..We cant wait to go back!!!
February 26, 2014
Rated 5.0 out of 5.0 by Sgtmajor1 Very Pleasant Stay
We had a very pleasant stay at the hotel. The staff was courteous and informative.
Food service was very good. Only disappointment in all of the staff was the bartender.
Very good stay and would stay again.
February 25, 2014