Rated 4.0 out of 5 by 288
Rated 5.0 out of 5.0 by AndyP99 Great!
Excellent customer service, clean and updated rooms. Very satisfied with our stay. We were able to totally relax and enjoy ourselves at this beachfront property. Fantastic oceanfront room with beautiful view. Will definitely return!
August 28, 2013
Rated 5.0 out of 5.0 by JohnnyA13 Very Clean - pleasant staff
We enjoyed our 1 night anniversary stay at the hotel. We had a luxury suite with a wrap around outside balcony. The staff was pleasant and the room was very clean. The only hiccup was the in-room dining service. I had planned a surprise in room dining on the balcony and set it up with the staff at Marisol's Restaurant (which is the hotels room service). I requested at 7pm arrival to coincide with the gorgeous sunset overlooking the ocean. Unfortunately they lost our food order. I contacted the F & B Manager and they were all apologies. They sent us a full meal (which was delicious) free of charge. We would highly recommend this hotel to stay. I also forgot my Iphone in the room at checkout. The housekeeper returned it to security and it was promptly returned to me. Her honesty is commendable.
August 28, 2013
Rated 4.0 out of 5.0 by sue25 the staff is what makes this hotel
They all go out of their way to make you feel comfortable and welcome. One staff member I would like to point out is Ian , the evening waiter at the outside bar. He went out of his way to make our evening fun. All in all it was a great visit and a beautiful spot.
August 22, 2013
Rated 5.0 out of 5.0 by TinaNtodd Awesome place
Only stayed one night. Room was very clean and comfortable. We plan on using this place as our weekend getaway location.
August 22, 2013
Rated 5.0 out of 5.0 by Cbeal Beautiful beach front hotel!
My family and I had 3 rooms here for a 4 day weekend. It was the best vacation ever. John the bellman/van driver/concierge guy was extremely helpful. The restaurant is great and has good food with an amazing view. Loved the pool and hot tub. The beach was gorgeous and we explored every inch of it. We will return next year for another family vacation. And they gave us connecting rooms that made our stay even better.
August 21, 2013
Rated 5.0 out of 5.0 by je10566 Fabulous stay
Once again my stay at the newly renovated Melbourne Crowne Plaza was fabulous.
Checked in on Sunday afternoon and Rachel was nothing but wonderful as always getting me the room my family preferred this trip. Thank you Rachel, you are wonderful.
The food and the drinks were wonderful as well and happy hour is highly recommended. :)
The serving staff was very slow outside but after complaining, Michelle the manager did everything to cater to us. I wouldn't have complained but it was a slow day and we observed nobody really doing anything for minutes on time and even saw some waitresses acknowledge us then completely ignore us, only appearing some 15 minutes later to make excuses.
Another evening we ate inside and our waitress had a bummed ankle but made our meal and experience absolutely wonderful.
Thank you Crowne Plaza, look forward to coming back.
August 18, 2013
Rated 5.0 out of 5.0 by dbbb Comfortable bed and room
beautiful hotel and we plan to stay again! The ocean/beach veiw was beautiful.
August 15, 2013
Rated 5.0 out of 5.0 by Rider1443 Always a warm welcome!
I'm always warmly and efficiently greeted when I arrive and depart. Hotel location on the beach is very nice, I do wish the hotel were parallel to the beach so that I could sit on my balcony and hear the surf rather than have to "lean" around the corner to see the ocean. Rooms have been redone, quite nice. Lighting is a bit dim in the rooms for working, but certainly sufficient for folks enjoying a "normal" stay. Hotel seems to go out of its way to have special events which make it more fun to stay.
August 7, 2013
Rated 5.0 out of 5.0 by arsrls staff
We met Tony during our stay. He was excellent and this would influence my decision of where to stay for my next visit to the coast. He was GREAT!!!!!
August 7, 2013
Rated 5.0 out of 5.0 by jwhiskey4 Everything was great
Everything was great, room was clean, view was great, staff was very friendly. There was nothing bad to say about the hotel, will be coming back soon! Very relaxing weekend!
August 7, 2013
Rated 5.0 out of 5.0 by WilliamandAngela overall experience
A wonderful, wonderful experience. Staff, accommodations, atmosphere.............ALL excellent.
August 3, 2013
Rated 5.0 out of 5.0 by 2121 WONDERFULL WEEKEND
7 PEOPLE FOR 2 NIGHTS. WE ALL HAD A WONDERFUL TIME.
August 2, 2013
Rated 4.0 out of 5.0 by Ellen54 Great Location
The first room they gave us must have been a closet in a previous life. No balcony or sliding door. The windows were etched glass you couldn't see out, with no way to open them. It was a handicap room that looked like a hospital room. The most horrible hotel room I've ever seen. The desk clerk very graciously gave us another room, although it had a King bed (I was traveling with my grown daughter) instead of two queens. I got a great rate, but would have paid more if I'd have know that rate was going to put me in a cell block. I booked this room directly off their website, so there's nobody else to blame.
No hotel should ever have a room like this.
August 2, 2013
Rated 5.0 out of 5.0 by Dean1 Great Property, Great Staff.
Very clean, helpful staff, super location, nice property.
July 31, 2013
Rated 3.0 out of 5.0 by jkh1 Oceanfront
Workout equipment although operational looked like it had been beaten. Limited equipment!
Hotel in general was not welcoming, felt dirty.
When I was in fitness room staff closed the door and started smoking right outside fitness room because it was covered and raining outside. Maybe they should go hide some where and not hang out and smoke in front of the guests.
July 30, 2013
Rated 5.0 out of 5.0 by Randy123 Very nice people. Services were great. Prices to high in resturant and bar.
Everyone at the hotel was nice. At check in the people were very friendly. House keeping did a awesome job cleaning everyday. Prices at the resturant and bar are to high. could take about $3-5 off the prices.
July 29, 2013
Rated 5.0 out of 5.0 by DorisR Excellent all the way around
I was very impressed with this hotel. It was updated, clean, the beds were very comfortable, rooms spacious, and even the rooms without a private balcony had a table and chairs outside on the open walkway. The staff were also very friendly and helpful. The location was next door to a public beach that was surrounded by a huge natural area with sand dunes and sea oats. We'll definitely return to this hotel!
July 28, 2013
Rated 4.0 out of 5.0 Pleasently Surprised
Based on reviews we read prior to booking our room, we were put off and thought we should probably stay elsewhere...however since my family reunion and all were already staying at the Crown Plaza, we decided it was best that we just "suck it up". I made SURE to be very specific about wanting a room that faces the Ocean...(based on other reviews that stated they requested but did not get)...our room cost more than the regular rooms but was well worth the cost. The view off the balcony was lovely. I have stayed in MANY beach hotels and most take a lot of abuse. The Crown Plaza looked to have been well taken care of. The bar area was lovely but I would suggest that if you do not have kids, are not wanting a boystrous time, do NOT get one of their rooms that overlook the pool area. That tended to be very loud. Very nice hotel for what it is and we were very comfortable and happy there.
July 26, 2013
Rated 3.0 out of 5.0 by mcomiff Renovated property, but some challenges remain
My wife and I are both Platinum members of IHG, and our biggest frustration with the IHG program is the lack of status recognition on award stays. The manager greeted us warmly at check-in and gave me 1 free drink at the bar (when the room was 2 people) - we received 3 free drinks on a paid stay at Miami Beach Holiday Inn, so this seemed a bit stingy.
We were "upgraded" from what I assume was an interior facing room to a "coastal view" king room. The room itself was very modern, obviously newly upgraded, and the fridge and microwave in the room came in handy. The balcony had a view of the ocean in the background, but the foreground was the parking lot and the roof of the meeting spaces below with AC units and other not so pretty amenities. The mattress wasn't the worst I've slept on, nor the best. Just an average bed. Probably a bit under par if I was paying $150/night or more.
The refurbished bathroom is nice, albeit small. The only mystery is why the toilet wasn't centered in the empty space between the side wall and the shower wall. It was really close up to the shower wall, which meant you hit the shower curtain when trying to use the toilet.
The pool area is nice, but really cramped. The wife complained of too few pool chairs, but there isn't really room to put more down because of the cramped space.
The deck with the bar area is well done, and staff was very attentive and friendly.
The biggest complaint with a full house was that there's only 2 elevators for 8 floors of rooms. I've been in small 2-story hotels that have 2 elevators. It took a while to get an elevator, and when you got on one, it stopped at every floor in both directions.
All in all, this isn't a bad place to spend time at the beach. It was completely worth the 5,000 points per night on the Point Breaks offer, and we have one more weekend booked in August. We're hoping to get a better upgrade to a suite for the next visit to try that room type out for a good comparison of the value proposition.
July 26, 2013
Rated 5.0 out of 5.0 by Robbob1 Great Experience
We were there for a family reunion. we were late in making our reservations so were not able to get a room with two beds. the hotel gave us a room with a pull out sofa in stead of a cot. the room was great but the sofa left something to be desired. However I feel confident that the sofa was better than a cot.
Our stay was great and we have no complaints at all.
July 26, 2013
Rated 5.0 out of 5.0 by Johnny566 Get away
We stay a lot at this location, and after extensive refreshing this property is again one of the best places to stay. We were surprised that they did not recognize us. We had a couple room mechanical problems, but they were corrected quicker than expected.
July 18, 2013
Rated 5.0 out of 5.0 by LauraKY Great spot for a beach getaway
My family loved our stay at The Crowne Plaza Melbourne Beach. It has a great location that truly is oceanfront, with a lovely, uncrowded beach and a spacious,well appointed patio overlooking it. The kids loved the pool too. The rooms are very up-to-date and comfortable and the food was excellent. It was a great spot to unwind after our visit to the Orlando theme parks, and just an hour away. We plan to return!
July 18, 2013
Rated 2.0 out of 5.0 by BoilermakerWife Not sure what happened.....
My family and I stayed here during the Memorial Day weekend and had a wonderful time. The room was great, the price was right, the location was absolutley wonderful. I recommended the hotel when we needed to make another trip for the 4th of July. Upon check in, the rooms we reserved we not available, although the hotel did make accomodations, it was not the suite we had reserved, forcing us to spend a substantial amount of extra money feeding our party of 16. Although check in was at 4:00, our rooms were not ready until 5:30. There was a group of foreign exchange students staying at the property that weekend, and they were permitted to over take the pool area, injuring a small child in the process, run the hallways at all hours of the night, slamming doors and generally being rude. The toilets in several of our reserved rooms malfunctioned, flooding the rooms, damaging suitcases. Then the elevators starting malfunctioning. While I appreciate the hotel being fully booked for the holiday weekend, and things happen, but for the price, I did expect alot more.... I am not sure what happened between the end of May and the beginning of July, but we will not be back.
July 16, 2013
Rated 5.0 out of 5.0 by lander8 Very Friendly & Helpful Staff Felt Welcomed
Also the cleanest newest hotel Ive been to. Free upgrade for priority members. Loved the balcony with table & chairs. Free internet a must have for me & they had it. Very convenient microwave & mini fridge in room. Only wished they had a breakfast & lunch buffet. Close to everything. Huge hotel with plenty of walking space both indoor & out for exercise. Very nice scenery & setup indoors.
July 13, 2013
Rated 1.0 out of 5.0 by Walter7 Musty, noisy, dingy room
The oceanfront balconey room we reserved was not provided to us, and not even an apology was made. We were placed in a ground floor room behind the pool and bar. The room was musty, not just beachy musty, and reeked of smoke, though a nonsmoking room. We left the next morning and cut our trip short. Great disappointment. Desk staff not helpful.
July 11, 2013
Rated 5.0 out of 5.0 by Indigogirl1976 A very enjoyable stay
We used some points breaks to stay here. We booked 2 rooms. We arrived early (11am) and were allowed to check in. We were given adjoining rooms. The rooms were beautiful and very comfortable. Staff were excellent, the pool was great although finding the pool towels took me a while (you had to ask at reception for them). I would stay here again.
July 10, 2013
Rated 5.0 out of 5.0 by ruth48 Exceptional staff
A great experience...staff exceeded all expectations. Recommend this property 100%.
July 4, 2013
Rated 4.0 out of 5.0 by JGarl64 Great Value
Great value for the money. Rooms were clean and well appointed, but there are older style bathrooms with small-ish counter space. Love the beachfront and used the pool daily. We would definitely stay there again.
June 30, 2013
Rated 4.0 out of 5.0 by svh08 Great Family Vacation
Every summer we choose a different spot to venture to. This summer after our visit my kids begged that this be our "spot" where we come every year. The view was amazing, the water clear and blue, waves were big and there were coral reef rocks all over. Great location on the beach and the town has lots to offer! The rooms were clean, pretty. The pool was big and fun and they have a chocolate shop in the lobby! We will be back.
June 28, 2013
Rated 4.0 out of 5.0 by Dinna Great front desk staff!
We have stayed here often and are always impressed with the people who work here. They are why we keep coming back. If a problem arises, they quickly remedy it. We will be back!
June 23, 2013