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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    81%
    Recommend This Property

    Overall Experience

    4.0

    based on 53 reviews
    81%
    Recommend This Property

    Ratings Breakdown

    53reviews

    • 5 Stars
      28
    • 4 Stars
      13
    • 3 Stars
      3
    • 2 Stars
      3
    • 1 Stars
      6

    Friendly Staff!!

    By

    May 26, 2015

    platinumelite

    Always a pleasure to stay at this hotel. Staff is very professional and helpful, and always with great attitudes.

    Clean and well stocked suites, with plenty of utensils, cookware, and dinner ware. Easy in and Easy out!!

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    Great Stay

    By

    May 20, 2015

    club

    We were in Merrillville for my daughter's softball tourney. Had booked a different hotel near by that we were not happy with at all. So we quickly searched for another hotel and found Candlewood within our price range. Checked in very late at night with a 1 year and 2 other children who were exhausted. Front desk associate was super helpful and quick, ensuring my kids could get to bed ASAP. We were really surprised by our room size and the fact that we had a mini kitchen with large refrig, stove, microwave and even a dishwasher. Made it so much easier for us to keep milk and food in the room for the kids to have early in the morning or before bedtime.

    The only issue we had but it didn't bother us too much was regulating the air conditioner. It would be really hot when we would get back from the ballfields and by the middle of the night, it would be almost too cold. But compared to the hotel we were suppose to stay in, this was nothing that we would complain about. Overall, we really enjoyed our stay and will certainly look into Candlewood Suites for future out of town stays,

    Posted byHotelStaff
    May 27, 2015
    Dear Guest, We lament to know that you had a negative experience at your original hotel. We are, however, thrilled to know we were able to turn it into a positive experience when you chose to stay with us. Thank you for acknowledging our front desk staff; they work very hard to ensure they are capable to best accommodate our guests and their needs. With all the amenities within our suites, we are pleased to know they were resourceful to your family and yourself. We do apologize for the inconvenience the A/C unit may have caused you. We are in the process of having our maintenance modify some of the units. We very much value your feedback, it is very constructive in our attempt to improve our guest's stays. Thank you for your loyalty as an IHG rewards member. We sure hope to see you in the near future! -Erick Del Angel
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    Comfortable and convenient

    By

    May 20, 2015

    platinumelite

    The only draw back was children above us or someone that was a heavy walker.
    The hotel was clean, great location, everything we needed was there..

    Posted byHotelStaff
    May 21, 2015
    Dear Guest, Thank you for allowing us the opportunity to host your most recent stay. We are very excited to know you found our facility both comfortable and convenient. We strive to provide the very best in each aspect of your accommodation; from amenities, to hospitality, to cleanliness. We do apologize, however, regarding the noise level to your room. We try our best to make guests conscious towards the consideration of others, and we lament falling short of doing so during your stay. We hope to see you soon if in the area. Thank you for your resourceful feedback. We value your loyalty as an IHG Rewards member! -Erick Del Angel
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    nice place

    By

    May 19, 2015

    platinumelite

    I would say it was a very nice place and a good price.

    Posted byHotelStaff
    May 19, 2015
    Dear Guest, Thank you for granting us the opportunity to host your most recent stay. As it is said, we all want to get our money's worth, and it is uplifting to know you felt your value was satisfactory. Our staff constantly works to provide a superb ambiance at our facility; we are glad to know you enjoyed it while staying. Thank you for your positive feedback, we sure appreciate it.Furthermore, thank you for your loyalty as an IHG Rewards member. We hope to see you back soon! -Erick Del Angel
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