Rated 3.0 out of 5.0 by Nate5050 Poor Customer Service
My family and I stayed there on our way to and from Orlando, FL. Our first stay was fine. But on our return stay, our requested room type was changed by the staff. I would think I should have at least received a call to see if that would be okay. The room type they switched us to was not able to accommodate comfortably, 2 adults and 2 children. I wanted 2 queen beds and was given 1 king and a sleeper sofa. When I requested the room I reserved, the front desk person gave me a hard time and said it was my fault I had my room switched because of my priority club preferences (in so many words). Once a mistake is identified, you should acknowledge it and attempt to correct it if you can. That is good customer service.
June 12, 2013
Rated 5.0 out of 5.0 by JCSJ CANDLEWOOD
WONDERFUL STAY, ROOM CLEAN AND READY AT CHECKIN. GREAT STAFF, VERY HELPFUL WITH OUR QUESTIONS. MANY AMENITIES THAT MADE FOR A VERY COMFORTABLE STATE. HOME AWAY FROM HOME. I WOULD RECOMMEND THIS HOTEL TO EVERYONE.
May 17, 2013
Rated 5.0 out of 5.0 by AmyKevin Highly recommended!
Our 3-night visit was our first to Mobile, AL, and the downtown area was such a pleasant surprise! The downtown has many wonderful, quaint areas, and Candlewood Suites is right in the middle of it all. We redeemed reward points, so of course the value was excellent! The first night was in not quite as comfortable of a room and bed, but the staff was able to upgrade us for the last 2, and everything was fantastic! They made us feel like the most important guests they had, and kept checking with us to make sure we were completely satisfied. There was also a customer appreciation "Fiesta Night" on our last evening there, with a wonderful dinner provided by a local eatery. The food was awesome, and it was so nice to sit outside in the courtyard area with other guests and just enjoy the food, evening, and socialization. The owner of the hotel was also there, and mingled with everyone, always making sure everyone was enjoying their stay. The entire staff, management and owner are some of the best we've ever encountered! Would very highly recommend!
May 14, 2013
Rated 5.0 out of 5.0 by JShaw3 If You're In Downtown Mobile, Stay Here
I stayed here for six weeks and when I go back to Mobile, I am definitely going to stay there again. The room was clean and the bed was comfortable. The staff was friendly and accommodating. And, unlike most other hotels in the downtown area, the parking was free.
April 3, 2013
Rated 5.0 out of 5.0
by AmericanAussie I'LL be Back
Travelling from Australia I have stayed in a few different hotels within the Mobile area over the past 6 years and have found Candlewood Suites by far the best. The staff is very friendly and helpful with a great sense of humour. Outdoor facilities are great for winter or summer having BBQ’s, fire pit, heaters and a pool. Location is a 3 minute walk from downtown where you will find a number of places to eat and drink. Rooms are comfortable and well furnished, cleaning staff do an excellent job. You will always have a fantastic stay due to the staff and guests being so friendly. The photo is of a spread that some quests got together and put on. I’ll be back.
March 18, 2013
Rated 5.0 out of 5.0 by Jason1966 My stay at Mobile
I love this hotel period!!! The staff is amazing, the rooms are clean and organized. It is walking distance to anything and everything a person could need on a stay in Mobile. I will never stay in any other hotel but this one on my trips to Mobile.
March 17, 2013
Rated 5.0 out of 5.0 by EmmaC Great Stay
I rarely write reviews, but was so happy with my stay at the Candlewood in Mobile that I felt I had to. My husband and I stayed here for approx 6 weeks and we were lucky enough to be there over Mardi Gras.
The location is perfect, all of the staff are incredibly helpful and super friendly. We also have a dog and he was made welcome too. There are parks and many grass areas close by for walking.
I hope that we get to go back soon.
March 8, 2013
Rated 5.0 out of 5.0 by Honey65 Mardi Gras
everythingwas great we really had a very good time. Was the first time ever going to a mardi gras. will book again next year at the same place.
March 7, 2013