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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    96%
    Recommend This Property

    Overall Experience

    4.7

    based on 150 reviews
    96%
    Recommend This Property

    Ratings Breakdown

    150reviews

    • 5 Stars
      124
    • 4 Stars
      17
    • 3 Stars
      4
    • 2 Stars
      2
    • 1 Stars
      3

    Security

    By

    June 24, 2015

    club

    Found the security of the hotel to be very good. My family were surprised on how well the security was maintained. Overall it was a quick but well rested stay...

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    Great facility and location but...

    By

    June 23, 2015

    This is a review, hope this fits your criteria, since you rejected previous. The information is pertinent since my # 1 complaint is poor customer service. It is ok your other guests did not hae issues--yet, we did!

    Good afternoon:

    My original email review to hotel:
    I just want to fill you in on our concerns for our stay last week.

    1. Lavatory did not have hot water.
    2. Air conditioner sounded like an airplane taking off and did not cool room stayed in mid-upper seventies all night.

    I did not ask for another room because when I checked in, I was told the hotel was full for the night. Which leads to #

    3. I was not notified of a parking fee which I was charged. I called today and the young lady stated she was sorry but a fee was charged. When I asked for your email address, she stated she would remove it. What I was actually told about the parking was if I left the premises and could not park in the back lot to see the clerk and I would be given a pass to park in a deck.

    When we checked out, the lady behind the desk stated she was sorry we had problems with the room.

    Yes, nice facility, great location, but unhappy guest.

    Hotel Response:
    Thank you four your email. I am out of the office and will be returning June 18th. I am truly sorry to hear of your displeasure. Please allow me to look into the situation when I return and I will be in contact at that time.

    Again, thank you for contacting me. I look forward to speaking with you.

    Me:
    Thanks for this response, and no other. Hope future guests have more luck at your establishment.

    Hotel Response:
    I apologize for the delay in a further response. I have not had an opportunity to speak with the front desk agent who checked you in regarding your parking charge. The charge was, however, refunded to you the day you called questioning this charge. We have a constant supply of hot water at all times at our hotel and I'm not certain as to why you experienced no hot water. Also, this same room has been occupied since the day you checked out without any loss of hot water being experienced. The guest currently occupying the room checks out on Tuesday so I will not have an opportunity to have the situation further analyzed until then.

    Again, I apologize for not updating you sooner. Thanks for your patience.

    Posted byHotelStaff
    June 26, 2015
    Kenrb12, Please accept our sincere apology as we have fallen short on our customer service promise to you. We pride ourselves on the level of customer service provided to all of our guests. We take every instance as a learning opportunity so we can improve ourselves and to ensure we are treating all of our guests comments with the greatest concern. Our guests satisfaction is our number one priority. We would also like to thank you for your loyalty to the IHG brand and we would love the opportunity to accommodate you in the future should your travels return you to our beautiful city. Thank you for your comments and safe travels.
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    Nice Hotel

    By

    June 22, 2015

    club

    comfortable, easy check in and out, secure, nice place to stay downtown location.

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    Road trip to Georgia

    By

    June 21, 2015

    club

    This hotel is super clean and comfortable. Great downtown location with a great staff. Would stay here again when I am in Mobile!!

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