Rated 4.8 out of 5 by 26
Rated 3.0 out of 5.0 by Nate5050 Poor Customer Service
My family and I stayed there on our way to and from Orlando, FL. Our first stay was fine. But on our return stay, our requested room type was changed by the staff. I would think I should have at least received a call to see if that would be okay. The room type they switched us to was not able to accommodate comfortably, 2 adults and 2 children. I wanted 2 queen beds and was given 1 king and a sleeper sofa. When I requested the room I reserved, the front desk person gave me a hard time and said it was my fault I had my room switched because of my priority club preferences (in so many words). Once a mistake is identified, you should acknowledge it and attempt to correct it if you can. That is good customer service.
June 12, 2013
Rated 5.0 out of 5.0 by JCSJ CANDLEWOOD
WONDERFUL STAY, ROOM CLEAN AND READY AT CHECKIN. GREAT STAFF, VERY HELPFUL WITH OUR QUESTIONS. MANY AMENITIES THAT MADE FOR A VERY COMFORTABLE STATE. HOME AWAY FROM HOME. I WOULD RECOMMEND THIS HOTEL TO EVERYONE.
May 17, 2013
Rated 5.0 out of 5.0 by AmyKevin Highly recommended!
Our 3-night visit was our first to Mobile, AL, and the downtown area was such a pleasant surprise! The downtown has many wonderful, quaint areas, and Candlewood Suites is right in the middle of it all. We redeemed reward points, so of course the value was excellent! The first night was in not quite as comfortable of a room and bed, but the staff was able to upgrade us for the last 2, and everything was fantastic! They made us feel like the most important guests they had, and kept checking with us to make sure we were completely satisfied. There was also a customer appreciation "Fiesta Night" on our last evening there, with a wonderful dinner provided by a local eatery. The food was awesome, and it was so nice to sit outside in the courtyard area with other guests and just enjoy the food, evening, and socialization. The owner of the hotel was also there, and mingled with everyone, always making sure everyone was enjoying their stay. The entire staff, management and owner are some of the best we've ever encountered! Would very highly recommend!
May 14, 2013
Rated 5.0 out of 5.0 by JShaw3 If You're In Downtown Mobile, Stay Here
I stayed here for six weeks and when I go back to Mobile, I am definitely going to stay there again. The room was clean and the bed was comfortable. The staff was friendly and accommodating. And, unlike most other hotels in the downtown area, the parking was free.
April 3, 2013
Rated 5.0 out of 5.0 by AmericanAussie I'LL be Back
Travelling from Australia I have stayed in a few different hotels within the Mobile area over the past 6 years and have found Candlewood Suites by far the best. The staff is very friendly and helpful with a great sense of humour. Outdoor facilities are great for winter or summer having BBQ’s, fire pit, heaters and a pool. Location is a 3 minute walk from downtown where you will find a number of places to eat and drink. Rooms are comfortable and well furnished, cleaning staff do an excellent job. You will always have a fantastic stay due to the staff and guests being so friendly. The photo is of a spread that some quests got together and put on. I’ll be back.
March 18, 2013
Rated 5.0 out of 5.0 by Jason1966 My stay at Mobile
I love this hotel period!!! The staff is amazing, the rooms are clean and organized. It is walking distance to anything and everything a person could need on a stay in Mobile. I will never stay in any other hotel but this one on my trips to Mobile.
March 17, 2013
Rated 5.0 out of 5.0 by EmmaC Great Stay
I rarely write reviews, but was so happy with my stay at the Candlewood in Mobile that I felt I had to. My husband and I stayed here for approx 6 weeks and we were lucky enough to be there over Mardi Gras.
The location is perfect, all of the staff are incredibly helpful and super friendly. We also have a dog and he was made welcome too. There are parks and many grass areas close by for walking.
I hope that we get to go back soon.
March 8, 2013
Rated 5.0 out of 5.0 by Honey65 Mardi Gras
everythingwas great we really had a very good time. Was the first time ever going to a mardi gras. will book again next year at the same place.
March 7, 2013
Rated 5.0 out of 5.0 by JJohnson Will definitely come back!
Great location, great price, nice rooms, comfy beds.
January 21, 2013
Rated 5.0 out of 5.0 by Anwar Great people and beautiful property
We were only here overnight. However, we were very taken by the friendliness of the staff. They greeted us with a smile and answered all our questions and gave us directions and ideas for places to go. The room was well furnished and clean. We would definitely stay here again.
January 17, 2013
Rated 5.0 out of 5.0 by Indianjoe Excellent
Have stayed in Mobile before. This was by far our best experience. The desk staff was excellent.
January 16, 2013
Rated 5.0 out of 5.0 by Hankbh83 Great Stay
I stayed in a king-size bedroom suite for a one-night layover at this location. The room was clean, the staff was friendly, and the service was spot on. I am a Priority Club member and staying here leans me towards searching for a Candlewood location over Holiday Inn.
January 10, 2013
Rated 5.0 out of 5.0 by 18Delta Best in Mobile!
This is by far the nicest place to stay while you're in Mobile. The staff is always first class and the property is extremely clean and well maintained with full kitchens for longer stays. The location, downtown, gives you a taste of what Mobile is all about, rather than staying out on the interstate amongst all the others. You are within walking distance to a number of cool little spots to eat and drink and it just has a very relaxed and comfortable feeling. You won't regret coming downtown to stay here, it's well worth it!
December 29, 2012
Rated 5.0 out of 5.0 by BoilermakerBob Great Location; Great Service; Great Amenities!
I have been staying in and out of Mobile for the past few months and have tried 4 different hotels in the immediate area. This Candlewood by far is number 1 in all categories. The staff is very professional and friendly. It feels like home when I am here.
December 17, 2012
Rated 5.0 out of 5.0 by AICJR Best hotel and very friendly staff!
One of the best suites! Very friendly staff! Location is perfect when you are in downtown Mobile. I will recommend this hotel to my friends.
December 15, 2012
Rated 5.0 out of 5.0 by Tracy2012 heated jacuzzi in pool area would be nice in winter...
The staff was very friendly while my extended family attended my niece's wedding at Braggs Mitchell Mansion. We totally enjoyed the courtyard and firepit and even had a grillout while there. Would definately recommend this hotel as Dauphin street is walking distance and has some cool places to get a drink and listen to a band play or get a bite to eat. Joe Cain's was a close and nice establishment but had a somewhat of an rude male waiter/bartender....however, all in all we enjoyed our stay!
December 4, 2012
Rated 5.0 out of 5.0 by Leslie49 Excellent Service
Great Experience!!!! The staff is excellent. I wwould highly recommend staying here.
November 28, 2012
Rated 5.0 out of 5.0 by MARTHA49 Great Stay!!
I don't normally stay in a downtown area, but I do enjoy staying in Candlewood Suites so decided to try it. It was centrally located for all the offices I had to visit and I really felt at home. I was there for almost a month and hated to leave.
The outside amenities are just as great as inside. The fire pit was great for the cooler evenings. Within walking distance to some very good restaurants and bars.
October 22, 2012