Rated 4.4 out of 5 by 116
Rated 4.0 out of 5.0 by jackie781 Recent Stay
Staff was excellent. Rooms were clean and handled a large group. Very well done.
August 20, 2014
Rated 2.0 out of 5.0 by crt115 Has always been the best.
I have struggled with writing this review as I have stayed at this location for a couple of years. The change in management has not been good. If they will get Liz Burdick back, it will go back to being a totally outstanding hotel.
August 10, 2014
Rated 2.0 out of 5.0 by underappreciated Terrible customer service
The hotel was nice but the staff was very rude and unprofessional.
August 9, 2014
Rated 5.0 out of 5.0 by Barba55 Wonderful beds and lots of hot water
The beds were very comfortable and had lots of pillows to cuddle with.The sheets were nice and crisp.And smelled really nice and clean.The bathroom had lots of hot water for me to wash my hair and body. Towels were big and soft.Had a large t.v. and could not have been more comfortable.
July 31, 2014
Rated 5.0 out of 5.0 by seniorgolfer overall stay
very clean, staff most helpful and good value. I especially liked the darkness and quietness of the room. The bed totally exceeded my expectations.
July 30, 2014
Rated 5.0 out of 5.0 by Margie22 4 day Training Session
I stayed at this location for a week. It was great to be
Called by name by Bryon at the front desk. He always bends
Over backwards to do anything to assist the guests.
George in the bar/dining room was also helpful with
Our dinner order. He is a great asset to the HI team.
Our room was comfortable, air worked great. I will be
Coming back every time I have business in Mobile, which
Is frequent. Also will be using the HI for all other
Employees. Great place, friendly staff.
July 28, 2014
Rated 2.0 out of 5.0 by ablankford Good not Great
I only said I would recommend this hotel because it is one of the nicer/newer hotels in the area. However, the service did not match the quality of the appearance of the hotel. I did not feel welcome whatsoever. It was a clean place to stay.
July 28, 2014
Rated 5.0 out of 5.0 by VaVacation Comfortable Bed and Wonderful Rooms!
Everything about my stay was wonderful. Although I didn't use the F
July 25, 2014
Rated 5.0 out of 5.0 by TammyM Great Stay
We had a great time. Had three grandchildren with me and we needed an indoor pool since it was storming. We found online on road called and booked and everything was perfect when we got there.
Had room service and the food was excellent.
The staff was more than helpful and very friendly.
July 24, 2014
Rated 5.0 out of 5.0 by WesternEquestrian LOVED IT
I loved this hotel. We stayed here while we were on our way to Orlando and this hotel was amazing the staff was nice the hotel room was super clean the bathroom was even cleaner! The bed was clean and comfy! The restaurant food was so delicious the staff in there was super nice. The ONLY problem I had was the people who stayed in the room next to us were really loud and their kids were constantly running up and down the hallways yelling very late at night and early in the morning but I DO NOT hold the hotel accountable for that at all the hotel and staff were very nice!
July 24, 2014
Rated 5.0 out of 5.0 by Along for the ride Business trip
Great staff! They remembered us from our last visit. They made excellent dining recommendations. Always friendly.
July 24, 2014
Rated 5.0 out of 5.0 by Jamie184 Good hotel, but not the most attentive staff
Staff can't handle doing more than one thing at a time. However, the room was clean, the pillows good. Not a bad value for the money.
July 21, 2014
Rated 5.0 out of 5.0 by Jo7lee Great stay
The room was very quiet and the bed was so comfortable. The hotel was very beautiful.
July 18, 2014
Rated 5.0 out of 5.0 by fouroranch Great service
Nice hotel located close to many attractions, dining and highways
July 17, 2014
Rated 4.0 out of 5.0 by fouroranch Friendly Staff-Clean Rooms
Stayed two nights and was very comfortable. Rooms were in good shape and clean. Staff was very pleasant and helpful.
Shower curtains in bathrooms were too short and water pooled on the floor with every shower. A review from 2011 also mentioned this and management said they were replacing the curtains. I guess that has not happened yet. Otherwise, good stay.
July 16, 2014
Rated 5.0 out of 5.0 by Johucaes Front Desk
Is important mention that at my arrival the front desk person (sorry, no remember his name) make me feel very confortable and very welcome. his attitude was very friendly and serviceable at all the time.
July 15, 2014
Rated 5.0 out of 5.0 by Private 51 Wonderful Service Always
Would highly recommend and will be staying there again as I've done almost weekly for a and a half.
July 10, 2014
Rated 5.0 out of 5.0 by Jayson1978 Great Hotel and Service
Great hotel and serivce. Very convenient location.
July 9, 2014
Rated 4.0 out of 5.0 by @Chris great dining service
Room was modern and everything was new. Ordered meal to go, it wasperfect.
July 3, 2014
Rated 2.0 out of 5.0 by felton stay at holiday inn mobile
staff was not accomadi\ating at all, rooms were fine, restourant food was just okay but service was not good. will not stay at this hotel again.
July 2, 2014
Rated 5.0 out of 5.0 by Jenn1217 Great Staff
We arrived with 2 cranky kids in tow. Byron was WONDEFUL, he quickly checked us in and answered all our questions without skipping a beat!. The hotel was clean and all staff we met were nice an friendly.
June 24, 2014
Rated 2.0 out of 5.0 by Cruise Junky Noise level between rooms was horrible!
Booked a King Executive room, ended up with two queens. I was on the 3rd floor and the noise from the room right above me was horrible! Didn't need an alarm clock because the people upstairs got up at 5AM. I was still charged for the King room when I checked out and was told they couldn't change the charges. I was also told that a manager would be calling me later that day to discuss the issues, it's been a week and still no call! I stay in hotels 3 to 4 nights a week and this was the second Holiday Inn I tried because of location. Never Again!
June 23, 2014
Rated 3.0 out of 5.0 by Godrocksme Ups and downs
This is a very nice property, but I was so disappointed in the service. I gave an average rating because once I did call back and report to the manager the problems we encored while there, they were fixed and I was refunded some points and a night's paid stay. I could go on about how bad things were but I will just focus on the fact that a somewhat satisfactory resolution was reached. I think things could be better with some staff training and I hope that the promise made to me will be kept. The property was clean and well maintained, but staff traing has to be stepped up.
June 23, 2014
Rated 3.0 out of 5.0 by ambulancesalesman100k nice hotel
nice clean stay, we will stay again while I am in the area. Convenient location
June 22, 2014
Rated 5.0 out of 5.0 by Marinemike Mobile
Very clean and friendly staff, the room was really nice and the shower was excellent. I had a very good stay
June 21, 2014
Rated 5.0 out of 5.0 by Zodiackillah Totally recommend
A must stay if traveling to Mobile AL. No complaints.
June 19, 2014
Rated 5.0 out of 5.0 by Ljow quick stop over
Quick stop over before arriving in Florida - wish they would have had complimentary breakfast!
June 17, 2014
Rated 5.0 out of 5.0 by Arm46 Mobile Airport
Great staff!!!!!!!! Rooms are EXCELLENT. So morden and updated.
June 11, 2014
Rated 5.0 out of 5.0 by Jim.. Mr.James R Mason
Always a pleasure to stay at a holiday inn. I spend 3 weeks a month in a hotel and Holiday inn is always my first choice because I know what I am getting
June 1, 2014
Rated 1.0 out of 5.0 by Dissappointed traveler Not what we reserved
A reservation had been made for 3 people, a standard room with 2 beds. The reservation was guaranteed for late arrival, stated no changes or cancellations allowed. We checked in at midnight and when we got to our room there was only one bed. We returned to the front desk and asked for the room we reserved with 2 beds and were informed no rooms were available. So we asked for a rollaway bed. None were available! The manager refused to compensate us in any way. We will never stay here again.
May 31, 2014