Rated 3.5 out of 5 by 97
Rated 4.0 out of 5.0 by Traveling Man 195 Room comfort
Hotel was remodeling and the rug in our room was extremely damp from either excessive humidity or a water leak. The price charged for having our small dog was excessive.
June 11, 2014
Rated 5.0 out of 5.0 by CGH1 Great stay!
I believe there is a great value for your money if you stay at the Holiday Inn Express in Fairhope Alabama. The staff are very friendly and so helpful. Our room was clean and everything worked. Check in and Check out was so easy. I will stay there again for sure.
June 6, 2014
Rated 5.0 out of 5.0 by GiGi2 Friendly staff and clean rooms.
We stayed at the Fairhope-Point Clear Holiday Inn Express during a family trip to Florida. Even though we arrived late, the check in was smooth, and the late night staff well prepared and smiling. Clean well prepared rooms and a nice breakfast buffet.
June 5, 2014
Rated 4.0 out of 5.0 by KCOG One night stay
Stayed on a Saturday night for the Grandman triathlon. Enjoyed the stay. The room was clean and comfortable and the staff was friendly and helpful. The third floor was being renovated but that did not affect the experience at all. Some of my friends complained about some of the other hotels they stayed at for the same price.
Will stay here again next time I'm in town.
June 3, 2014
Rated 5.0 out of 5.0 by MiaErick Grandman Triathlon
This was a very convenient hotel to stay at for the Grandman and Jubilee Kids triathlons. They were very accommodating in making everyone an earlier breakfast than posted.
June 3, 2014
Rated 5.0 out of 5.0 by Deacon George Great respite
I was at the Inn because my house was being redecorated, and was temporarily uninhabitable.
My stay was really enjoyable and exceeded my expectations.
The staff were always friendly. The maid service perfect. And the morning breakfast a real treat.
Thanks for a "mini-vacation" in my own home town.
May 23, 2014
Rated 2.0 out of 5.0 by Unhappy15 Under Construction - Dirty Room
The third floor was under construction and we were not notified prior to our arrival or during check in. We learned of the construction when we discovered that the door to the pool area was closed and when we went around the building to get to the pool, it had construction material floating in it. To make matters worse, the floor of our first room was damp and turned our socks blackish. Lastly, a few mornings the workers started before 9am and woke us up. Fairhope has one of the few new employee trainers for the company I work for. I will be advising future trainees to avoid this hotel.
March 31, 2014
Rated 5.0 out of 5.0 by Arkieman Great motel
Highly recomend this facility
I needed a quite, safe place to stay while family member was in the nearby hospital
This facility provided everything we needed
March 1, 2014
Rated 5.0 out of 5.0 by PatPat46 Excellent Staff and exceptionally clean suite.
Upon arrival, we were greeted as if we were family returning home.
Our suite was ready and exceptionally clean. I owned a cleaning company in the past and I know what clean means. All of the Staff were very helpful, courteous and professional. One Staff member, Tami, went above the call of duty to help our group get to an event a few miles from the hotel. Highly recommend this Holiday Inn Express in Fairhope, Alabama!
February 26, 2014
Rated 5.0 out of 5.0 by MoJo116 Customer service that goes beyond the ordinary
Our party was accommodated by the staff to include a ride to our function. They made the stay enjoyable and showed how flexible they can be. We will be back!
February 26, 2014
Rated 4.0 out of 5.0 by Haran42 Much improved
This property is much improved since the new owner has taken over. Each time I stay they have made further improvements in the property's overall appearance and service. I am in Fairhope a average of twice a month and plan on staying at this property
February 15, 2014
Rated 4.0 out of 5.0 by Hodge65 Nice room, lumpy pillows and noisy toilet
The room was clean but the pillows seemed like they had been washed too many times and were lumpy. I wish I would have brought my own pillow. The only thing that bothered me about the room is that there was something wrong with the toilet and it ran on and off all day and night. There is no way that house keeping would not have known that there was a problem and should have reported it. Was finally able to sleep when I shut the bathroom door and turned on the fan to over ride the noise. The hotel was in a nice area and was really peaceful and quiet.
February 4, 2014
Rated 5.0 out of 5.0 by Arkieman Good motel
Clean , quite, comfortable
Maybe a little pricy?
January 11, 2014
Rated 4.0 out of 5.0 by stcloudbob Very good Holiday Inn Express
Clean, quiet and has very good staff. Met all our expectations! Hotels like this one are the reason HI Express is our first choice when we travel.
January 5, 2014
Rated 5.0 out of 5.0 by smat3030 Great Staff provided kindness and courtesy
My wife and I stayed at the Holiday Inn Express in Fairhope for over a week due to illness of a family member and eventual passing away. During this extremely difficult time, the Holiday Inn Express staff, front desk, breakfast area and especially housekeeping were kind, helpful and flexible. Sometimes we were in our room during housekeeping hours, but the staff worked around our schedule to ensure we received service, clean towels and toiletries. The front desk staff were especially helpful providing us laundry soap to wash our clothes and a very spacious room with a refrigerator and microwave. These may seem like small items but during this time, having a good clean room to come back to and relax after the stress of the day was crucial. The housekeeping staff even wrote us a personal note. Thank you to the staff of the Fairhope Holiday Inn Express. You really made a difference and should be proud of your service and positive attitude. Happy Holidays!
December 12, 2013
Rated 5.0 out of 5.0 by thatlostdog Great Hotel for the price
Had accidentally booked room for wrong day and desk clerk happily made the changes.
October 24, 2013
Rated 4.0 out of 5.0 by mike102346 No mention of Reward Member
I had to remind clerk that I was a Reward member. They did not offer any gift at this Holiday Inn Express or The one in Crestview.
October 23, 2013
Rated 4.0 out of 5.0 by k35401 Nice big Suite
We enjoyed a wonderful mini honeymoon (real honeymoon this summer) in their large suite. The bed was comfortable, breakfast good, attention to detail cleaning very good. The staff were very welcoming and friendly. My only complaint is the smell of the hallway on the third floor. It smelled musty, like there had been a water leak that wasn't properly dealt with.
October 21, 2013
Rated 5.0 out of 5.0 by charm52 Dissappointing Stay
This Holiday Inn is not up to the normal quality of a Holiday Inn. Our room was not cleaned one day after leaving at 9:30am and returning after 5. Asked for at least clean towels and front desk said they were OUT!!! Partying going on in hall till after 12:30am and no one stopped it. Lots of guest complaining at front desk about different things and clerks didn't help or look like they knew what to do. Pool didn't look very clean-did not use. Parking was very limited. It definitely wasn't a good or relaxing stay. Will choose another hotel to stay in our next trip to anywhere.
October 17, 2013
Rated 2.0 out of 5.0 by JCCJR Average
I ended up here on a business trip. I checked in at maybe 7:30pm. Matthew was working the front desk and seemed disinterested. The first room he sent me to was not made up from the night before. Once I got to the correct room, it was just average. I asked Matthew for a wake up call and it never happened the next morning. I was less than pleased on this visit.
October 13, 2013
Rated 2.0 out of 5.0 by mimi2389 My Second Stay
This was my second time to stay at this Holiday Inn and I must say, I was disappointed. For starters, the rooms do not smell good and that was true of the first stay as well. And I've never stayed at a hotel where the cleaning service would come and knock on the door and wake you up at 8:00 to ask what you needed and to leave the towels in a bundle on the floor. Of course I said towels but I thought they would have done more than just bring towels - they didn't make up the bed, they didn't empty the trash and they only left 2 towels when our occupancy was 4. Very disspointed with the cleaning service! And this time we were in the second building that does not join the main hotel so I would advise if you plan on doing breakfast, to stay in the main building or you may have to walk outside in the rain like we had to since there is no covered walkway to the main building.
October 10, 2013
Rated 2.0 out of 5.0 by pgc2 Horrible Bed
The bed was as hard as the floor. The hallways looked dirty and dingy. I've stayed in this property in the past and felt that it has gone downhill.
September 7, 2013
Rated 5.0 out of 5.0 by grateful3 Roomy and comfortable accommodations
Great place to stay for visiting Fairhope or Gulf Shores. Spacious, comfortable, clean, attractive. We had a lovely weekend. We will stay here next time, too. We wished the breakfast lasted a little longer than 9:30, but the accommodations were terrific. We were in the second building and had a standard room with two queen beds--both quite comfortable and well made up--and we were surprised and pleased that we also had a small fridge and comfy chairs. For the price, this is a real winner!
September 5, 2013
Rated 5.0 out of 5.0 by HTroy Charmingly Surprised
Unexpected treasure. It was a great stay. All the staff was very friendly and helpful. I can't list one negative experience with my stay. I would highly recommend that anyone needing a nice, clean place to visit, stay here. It has great rates considering the area and a great hot breakfast in the mornings that include pancakes! Plus not to mention a great location, close to cute dainty down town Fairhope and the pier. This hotel is about as perfect as you can get.
August 27, 2013
Rated 4.0 out of 5.0 by BlueGray It started rough
First room was damp.Told front desk, move me no issues.
August 22, 2013
Rated 4.0 out of 5.0 by MBT54 Nice way to spend a seminar trip for work
The staff went out of their way to be helpful. The room was comfortable, clean, and a great place to study and relax. Thanks to all the wonderful staff for directions and extra coffee.
August 8, 2013
Rated 2.0 out of 5.0 by texasturtle Not up to Holiday Inn standards
Upon checkin, first room was very musty/mildewy smelling. Room was changed and second room was better, but pillows were dusty smelling...put towel over pillow.
Next day, cleaning staff made bed and cleaned room, took dirty towels, but DID NOT LEAVE CLEAN TOWELS.
Breakfast ran out of sausage/bacon early on and did not bring out more; coffee was running low, but made it through.
In the above cases, when I went to the front desk to rectify these problems, there was no one at the desk. I could hear people in the back chatting away, but did not respond to my calls. Finally I went back through the door marked employees only...that worked, but they seemed a little miffed that I would dare to come back there. My evaluation of the staff is that they just basically don't care to do their jobs.
August 7, 2013
Rated 5.0 out of 5.0 by SandbaggerSharon Enjoying Fairhope AL
My husband has a spinal cord injury. The wheelchair parking was good. The room was wheelchair accessible. Any issues we had, Leigh, the Mgr. was "johnny on the spot" with a resolution. The personnel were all friendly. We stayed there for four nights. Would recommend this hotel to anyone.
My husband has some ideas to improve the accessibility for people with spinal cord injury, etc. Leigh is very helpful & wants to get together to implement the changes that are necessary.
August 5, 2013
Rated 5.0 out of 5.0 by compcraf Outstanding Service
Everything and eveyone was great, desk, and especially, housekeeping. We felt at home...Thanks you soooooo very much
August 5, 2013
Rated 2.0 out of 5.0 by Nic44 Horrible beds, old rooms
I have usually enjoyed staying at Holiday Inn Express Hotels over the years both in Canada and the USA. This one however was not the greatest by any means. We were booked for 4 nights, but decided to leave a day early. The beds were so hard, that myself, my spouse and my son ended up with very sore backs. They also seemed to be old. The beds have part of their frames sticking out a few inches on one side, and my shin managed to find it twice, as well as my son ended up hitting it. The second room we had booked was beside us. The door to that room squeaked very loud every time you opened or closed the door. I had asked house keeping if they could have someone come and grease it to make it stop, but nothing was done. The shower rod was very loose and sagging on the wall, and the exhaust fan in the bathroom ceiling did not look like it had been cleaned in a very long time, if at all. Over all, my family and I would not stay at this Holiday Inn again.
August 2, 2013