Rated 4.3 out of 5 by 182
Rated 5.0 out of 5.0 by TerriK Epitome of Southern Charm and Hospitality
I love this hotel! I travel across the country on business, and when in the Mobile area, this is my choice of places to stay. It's not always the most convenient to the area that I am working, but the warm and friendly staff makes it worth any inconvenience.
Tashia and Gerald are always so warm and welcoming. It's so refreshing to have them call your name when you walk through the door - "It's so good to see you again" or "Hey, welcome back."
This hotel staff sets the bar for customer service - they go above and beyond, from their assistance and recommendations on places to eat, directions, suggestions on sites, etc. Top notch!
The rooms are quiet and comfortable. As a Priority Club Member, I am offered an upgraded if one is available. I have had very few issues while staying here - once, a latch lock didn't work, and maintenance repaired while I was out during the day, and another there was a problem with the telephone, and it was replaced once brought to the front desk's attention. I don't expect perfection from any hotel - but, I do expect response and excellent customer service. I have never been disappointed from this hotel.
Simply stated - Outstanding on every level - thank you for making a difference!
June 19, 2013
Rated 5.0 out of 5.0 by Phil61 Very friendly and knowledgable staff
Stayed here 3 weeks on business and there are no complaints the lounge the property the staff and the manager made me feel like family
June 19, 2013
Rated 4.0 out of 5.0 by nitababy housekeeping, beds ,rooms , service was great
food was decent with a nice small menu . bar service not so much. atmosphere was not for the customers more for the bartender. music was loud and offensive. Pool was very clean and nice as well.
June 17, 2013
Rated 5.0 out of 5.0 by BandBinBP New Rooms and Great Service
Holiday Inn is always a good stay - however this staff I think was above good - they were very professional, kind, courteous, and provided for all of our needs. I would highly recommend this hotel if you are in the area.
June 15, 2013
Rated 5.0 out of 5.0 by wood my stay
Nice clean pool. Rooms very clean with microwave and fridge in room. Ice and vending on all floors. Rooms quiet.
June 9, 2013
Rated 5.0 out of 5.0 by TBurks Just passing through
Stayed one night. The place was just fine. It was clean and comfortable. The manager, Gerald, was very nice and helpful in recommending places to us.
June 6, 2013
Rated 5.0 out of 5.0 by Jimbo75 Nice hotel
Great location, convenient to sites. Staff very helpful. Hope to return for a longer visit.
June 6, 2013
Rated 5.0 out of 5.0 by Theodopolous Feels like coming home again
I can come here once or twice a year and the front desk makes me feel like I'm a regular here.
The smoking in the lounge was a bit obnoxious...
May 22, 2013
Rated 5.0 out of 5.0 by wood feels like home
Staff always friendly. Everyone always very helpful whether directions, good restaurant or whatever. Always clean and comfortable rooms.
May 20, 2013
Rated 5.0 out of 5.0 by wood comfortable bed
Bed is very comfortable. Rooms are clean and fresh. Room very quiet.
May 12, 2013
Rated 5.0 out of 5.0 by EDDIE48 great staff
everybody that works at this holiday inn is friendly , from the manager all the way to the house keepers . great place to stay
May 9, 2013
Rated 5.0 out of 5.0 by leoanduna April 12-15, 13 Grandnephew's christening
I was recognized by name as a Priority Club member and given a handshake and also given a free breakfast each day. I have never received such a greeting before.
April 22, 2013
Rated 1.0 out of 5.0 by flyinford Cleanliness is Failing.
My family has been staying here for years. We love Gerald, he is always so sweet. BUT, the food is horrible and the cleanliness of the hotel has generally gone downhill. The breakfast served is too expensive and not good. The bread that we got was doughy and uncooked, the eggs were dry and cold. We saw several people walk in, look at the food and walk out. But the worst part is, the rooms are unclean. We had two rooms between us and my Aunt complained that when they checked in the bathroom was dirty. So they asked for someone to come and clean and then she said it was still dirty when they returned. Our room was just as bad. The curtains were nasty dirty. The microwave had food and other remains in it. The carpet felt dirty under my feet. While we were there the maid staff was unloading a cart from the elevator one morning and spilled something inside, she swiped at it with a dry towel the rest of that day after people walking on it it was visibly dirty. The remainder of our trip the elevator floor was dirty and sticky. Our group commented on it several times about how the hotel had declined over the year and someone suggested we try a different hotel next trip. Its a shame too. Maybe Gerald shouldnt be so sweet to the staff.
April 14, 2013
Rated 5.0 out of 5.0 by wood comfort
Room was quite comfortable. New ac works great. Rooms quiet.
April 9, 2013
Rated 5.0 out of 5.0 by JDO48 I always stay here when in Mobile, Al
This is a great property. Easy to access from I-10. Plenty of off property restaurants and gas stations.
The breakfast is not the run of the mill hotel fare. Generally, cooked to order. It was a full house this time, so breakfast was a buffet.
Staff is very friendly, rooms are pleasant and beds are super comfortable.
April 7, 2013
Rated 1.0 out of 5.0 by REGJEP Not a great place to stay
Elevator floor spills not cleaned, rough neighbourhood... lots of police visits, clean towels not provided for next day,
April 7, 2013
Rated 4.0 out of 5.0 by TJLL Top Notch as Usual
I have been staying at this hotel for years now while traveling for work. As always the service was top notch and the hotel was clean and comfortable. The front desk staff Gerald, Jamie and Tasha are all fantastic. Highly reccomended.
April 3, 2013
Rated 5.0 out of 5.0 by wood stay relaxing
very comfortable rooms. easy to relax while watching flat panel tv.
rooms very quiet.
March 30, 2013
Rated 3.0 out of 5.0 by Travelman311 Good hotel
Although it is under renovation and the elevators and some areas are stripped, the room was comfortable and being able to open the window and enjoy the wintry air was great.
March 19, 2013
Rated 5.0 out of 5.0 by EDDIE48 front desk
front desk was great, very friendly and knowledgeable
March 19, 2013
Rated 1.0 out of 5.0 by DGHouston Got room with flush broken and smelly carpet
Got room with flush broken and smelly carpet... ..
March 14, 2013
Rated 3.0 out of 5.0 by Joey96HAC Not what I expect from a Holiday Inn
The staff were extra super nice and delightful. The hotel has been undergoing remodeling the last 3 times I stayed there, and it's still not a nice place. Bad carpet, wall coverings, plumbing fixtures, room service trays left in the halls all day. I stayed at 4 Holiday Inns last week, 3 were just fantastic, this one was bad and the most expensive.
March 9, 2013
Rated 5.0 out of 5.0 by wood quiet stay
when sleeping it is very quiet. staff takes care not to disturb you.
March 6, 2013
Rated 5.0 out of 5.0 by kward36274 Very Good
Really enjoy my stay there every time Im in town. Management greets me everytime and make me feel right at home. will recommend this holiday inn to anyone
March 5, 2013
Rated 5.0 out of 5.0 by EDDIE48 quiet and peaceful
front desk was great, very friendly staff, I will come back
February 26, 2013
Rated 5.0 out of 5.0 by wood Very Comfortable
Every room I stay in is very clean and quiet. Staff is always friendly.
February 25, 2013
Rated 5.0 out of 5.0 by kekoj652 Another great stay
As always another great stay.Staff is always on the job to assist in anyway.Can't wait to go back.
February 23, 2013
Rated 5.0 out of 5.0 by Gurbychaser Will be back
Friendly stafff, more than willing to assist with anything you might need. Lounge Staff was supper. Beakfast was hot and very good
February 22, 2013
Rated 5.0 out of 5.0 by tabitha2013 Excellent Motel
I will definitely stay at this motel again if in Mobile!
February 17, 2013
Rated 3.0 out of 5.0 by ProvMike The best front desk people!
When I got there, the fellow behind the desk acknowledged me, got my name, checked me in, and then extended his hand to thank me for being a Priority Club member. Not sure I've had that happen before and, I'll tell you, it's very refreshing to see that enthusiasm and warmth. Didn't like the bar. Smokers can smoke inside. Bartenders not very personable or engaging. Beer was cold, limes were freakishly small. I'd want to go back to see my friends at the front desk. You can't pay enough for that sort of goodwill.
February 15, 2013