Rated 4.1 out of 5 by 105
Rated 4.0 out of 5.0 by Denver303 Typical Express Property
No complaints! room was clean, quiet and as expected. Arrived very late and was greeted by a pleasant night clerk who was very helpful. Breakfast was the typical setup and the dining area was clean and well attended.
April 7, 2014
Rated 4.0 out of 5.0 by Cath64 Comfortable place to stay with or without family
This hotel had the friendliest staff of any place we have ever stayed at before. We travel a LOT.
The place is in a safe area (regardless of what some other reviews mentioned), the lobby is immaculate, beds are the comfiest beds of any other hotel.
The breakfast in the morning is FREE and had many options. Kids loved the pancake machine. Usually its waffles in most places, so the pancake machine was a great surprise.
The only upset about the hotel itself is that in late March the pool is not open and there is no outdoor seating area.
When we arrived the hotel was experiencing issues with the cable service provider, so we had no television to relax to, after a 16 hour drive. They were very apologetic. This was our first time at this location and we will definitely be back to give it another try, we travel this area very frequently.
April 6, 2014
Rated 5.0 out of 5.0 by RandyJ2 A gem of a hotel
Everything was great. The staff was very interested in making our stay very comfortable. We stayed at four different Holiday Inns during our trip and this hotel provided the best service of all of them.
April 5, 2014
Rated 3.0 out of 5.0 by BobbieM Hate the 1st Floor
In all the MANY years we have traveled and sooo many stays at HIE - we Always, always have asked for the top floor as I am a very light sleeper and can't sleep with people walking on the ceiling and flushing the stool etc.
This hotel was in no way filled to capacity, yet when we arrived we were already assigned to the lst floor and no way would the kid at the front desk change it to a higher floor. I don't know if he didn't know HOW to change it since our priority folder had already been made out or if he just didn't want to.
But he did give us the number for pizza delivery and we did share our pizza leftovers with him, just to prove we are forgiving people.
No recognition of being a Reward Club member at this hotel - no bottle of water or anything - unusual.
April 4, 2014
Rated 5.0 out of 5.0 by Two Bottles Great service and staff
Our room was wonderful, the staff was very friendly and helpful and the morning breakfast was more than adequate. We enjoyed our brief stay.
April 3, 2014
Rated 5.0 out of 5.0 by Emily0614 Great place to stay!
We decided to stay at Holiday Inn Express last minute and called to book our room. The entire visit was very enjoyable and I would recommend this hotel as a great place to stay. It is right off the highway and close to some good restaurants. The staff were friendly and quick with check in/out. :)
April 2, 2014
Rated 4.0 out of 5.0 by TEXASguyHouston My Stay
My biggest complaint is reserving a room for 2 Queen beds and upon my check in being told that my room will be a king suite. With that meaning that my mother or I would have to sleep on a pull out couch. Also one morning there was no meat served with breakfast ie. bacon, sausage or ham.
March 26, 2014
Rated 1.0 out of 5.0 by Rooster14 Terrible!
First sent me to room that was occupied. Then Room # 105, no clock /radio, refrigerator was filthy, dried blood on sheer drapes & cord. Carpet stained and furniture was old, old, old! Makes me not want to stay at any more Holiday Inn Express'.Would not stay here again!
March 24, 2014
Rated 5.0 out of 5.0 by CLSP Excellent
Great place to stay. Interesting city to visit, lots of history.
March 16, 2014
Rated 4.0 out of 5.0 by Goopedup Okay place to stay
The breakfast was decent, the rooms were clean and fairly well maintained. My only concern was that the hotel seemed to be in a slightly uncomfortable area of town. Nothing serious, everything else was good.
March 10, 2014
Rated 5.0 out of 5.0 by jls1955 nice stay
This hotel provided an excellent value of stay and was close to all of the places I visited for business and pleasure while I was in town. All of the equipment in the excercise room was in good condition although it consisted of only a treadmill, a recumbent bike and an elliptical machine. The excersise room was a bit cramped but served its purposes well. The breakfast was delicious and had a large variety of items to choose from.
March 7, 2014
Rated 5.0 out of 5.0 by Mark270 Friday night getaway
Booked a room at a Holiday Inn Express through Priceline. Got an excellent rate.Very nice hotel close to several good eating places. I will come back.
March 3, 2014
Rated 5.0 out of 5.0 by Daniel1906 Mr. Daniel
All members who worked at the Hotel were excellent
March 1, 2014
Rated 5.0 out of 5.0 by Suesie64 Very clean and comfortable rooms.
Stayed here twice, both time the rooms were very clean. The bedding was comfortable. Breakfast was good. The staff was very friendly and accommodating. We used the internet, was fast and easy. The value was great. We used a coupon from the rest area booklet. Will stay here again and also recommend to friends and family.
February 19, 2014
Rated 5.0 out of 5.0 by bobfla713 great staff
they make you feel like a friend more than a traveler, always smiling and willing to be of any help, just a fantastic staff they really do care and appreciate that you are there.
February 15, 2014
Rated 5.0 out of 5.0 by Indyjtm Business in Montgomery
I stayed for 6 nights. The staff was great and very accommodating. The property is a little dated but clean and in good condition. The shower was great. There was a different egg or meat every morning. Not a glamorous part of town but I was just there to sleep and eat breakfast.
February 15, 2014
Rated 2.0 out of 5.0 by mweh Place needs some attention and an update
This hotel has been in place for about 5 years and it needs some attention in terms of maintenance, mattresses and room furniture.
February 3, 2014
Rated 5.0 out of 5.0 by gordonx123 good night
after traveling south we really needed a car wash. Your staff found a car wash that was badly needed.
January 28, 2014
Rated 4.0 out of 5.0 by JBS815 Newer Hotel -
Area was a little off with a pawn shop and a trailer park in the back - overall stay was fine. Shower was amazing.good room and stay for the price.
January 24, 2014
Rated 5.0 out of 5.0 by SuzieSR Handicapped accessible rooms
We requested and were assigned to a handicapped accessible room. We also requested that the room be on the first floor. We were delighted when both our requests were filled. Very often we have to choose between a handicapped accessible room OR a first floor room. My husband can hardly walk, but does not use a wheelchair. So, we really need both. We thank you that both our wishes were honored.
The room was very clean, as was the bathroom. The grab bars were strong and met our needs when in the bath area and the toilet area.
We thank Holiday Inn Express for providing rooms for handicapped individuals--and are particularly thankful when these rooms are on the first floor. My husband gets fearful when assigned to a higher floor because he has great trouble walking. He most certainly would perish if a fire occurred when he was assigned to a handicapped accessible room on an upper floor. You have our thanks.
January 22, 2014
Rated 3.0 out of 5.0 by TAMD33 Not bad, not great.
I have stayed at many hotels, mostly Holiday Inn and Holiday Inn Express. My expectations are somewhat high because of this. This hotel did not meet those expectations, but again, my expectations are pretty high. Standard amenities were provided and hotel staff were reliable. The rooms were clean. I would stay here again, but if there were options of staying elsewhere in the same area, I would definitely explore those options.
January 22, 2014
Rated 4.0 out of 5.0 by thegasman Quiet, comfortable night's stay
I'm glad I stayed here since, as it turned out, this was about the last outpost heading south on my way to Florida on Route 231 for about an hour. This seemed to me to be an older property that has been remodeled and refreshed to the best of it's ability.
It was a comfortable stay over-all. The breakfast was more than adequate
January 17, 2014
Rated 1.0 out of 5.0 by GrammaNana HOTEL IN GENERAL
TV DID NOT WORK PROPERLY AND MANAGEMENT DID NOT OR WOULD NOT HELP OUT - A TV PROBLEM GUIDE WAS REQUESTED THREE TIME AND NEVER RECEIVED.
A DOOR THAT WAS SUPPOSE TO ALLOW US TO ENTER TO PREMISES WOULD NOT OPEN EVEN AFTER WE HAD ASKED THE FRONT DESK IF THE DOOR WORKED AND WAS TOLD IT DID - MY HUSBAND IS HANDICAPPED AND IT WAS NOT HELPFUL AT ALL.
THE HOTEL DID NOT MEET HOLIDAY INN'S USUAL STANDARDS AT ALL.
LOCATION HARD TO FIND - NOT A NICE LOCATION - NOT A SAFE LOCATION - YOU HAVE TO MAKE A U-TURN TO GET INTO AND OUT OF THE PREMISES.
January 11, 2014
Rated 2.0 out of 5.0 by TC Sql. Could have brought 1st rate service to 2nd tier, but didn't
Troy Hwy is not an Internet, just a 4 lane, divided, secondary Hwy on the east side of town. But it was on our way, so we figured - the same great H-I Express service at a lower price due to cheaper real-estate.
Wrong. The Management philosophy here was - we are a 2nd tier location so can get away with 2nd rate service.
Tired and unenthusiastic facility and staff. Had to be given a 2nd room as the door was so out of alignment, the dead bolt couldn't be secured. Were we really the first to ever complain of such poor security (or maintenance)?
The internet password was printed incorrectly on the pre-printed card but no explanation was offered until we couldn't get it to work and had to phone the desk.
Breakfast room ran out of eggs and some other foods around 9:00. No attempt to re-stock (as at other H-I Express locations).
Staff was friendly but disinterested and slow.
January 6, 2014
Rated 5.0 out of 5.0 by Txdvl Great place to relax!
Great hotel. The staff was very friendly and the room was very clean. I would certainly stay at this hotel again!
January 3, 2014
Rated 5.0 out of 5.0 by Pedro the Roadrunner Great place to stay
This was a great place to stay with excellent accommodations, exceptionally clean, and professionally staffed with people who take pride in their service. The breakfast menu had quality choices and variety and well presented. I would stay here again and highly recommend it to friends.
January 3, 2014
Rated 5.0 out of 5.0 Wonderful stay.
I would highly recommend staying at this Holiday Inn Express. The staff was very in tune to my needs.
January 3, 2014
Rated 2.0 out of 5.0 by CMSPI Below Par
Because of the excellence we consistently experience at HI/Express, we always try to stay at this brand in our travels but found this one quite below typical standards. In our room there were places where ceiling plaster had fallen, furniture was worn and chipped and we had to request additional linens because only enough were supplied for one person.
The complimentary breakfast was also a disappointment. Sausage gravy, usually a mainstay, was not available, the biscuits were very hard, the omelets were cold and the coffee pots empty. The kitchen staff did respond to the coffee matter but were indifferent to addressing other issues - instead seemed to be more interested in socializing with other apparent non-guests
I have been a Priority Club member for over 25 years and always considered the HI brand to be one of comfort, confidence and consistent quality. This one was the anomaly.
January 3, 2014
Rated 5.0 out of 5.0 by HighwayHauler Great place to stay when traveling to the Northeast
This was my first stay at this property. I was delighted to find it an excellent experience. Everything was top notch. I have already booked a return stay.
December 15, 2013
Rated 5.0 out of 5.0 by Cris115 Great Place
This place offers a great place to stay the night or a few days. We felt safe and liked the location. The continental breakfast was great. The staff was friendly and helpful. We enjoyed our stay and would definitely stay here again.
November 3, 2013