Rated 4.1 out of 5 by 60
Rated 3.0 out of 5.0 by JDog22 Not impressed
I have stayed at many different candlewood suites in the past as well as other IHG brands and this facility did not impress me. When we checked in we mentioned that we were parking a car and would need to come and go. When we got back that night the garage door was closed. The desk did not tell us that the door to the garage would close and all we would need to do was drive up to it and wait for it to open. There was no shower curtain in our room. Very basic amenities: only shampoo and soap. No conditioner, no lotion. Our "non-smoking" room smelled like smoke in the kitchen area. Bed was not very comfortable. Poor sleep quality. Would not recommend staying here in the future. Would probably check out the other IHG properties close by.
August 18, 2014
Rated 5.0 out of 5.0 by rjf631 Excellent Stay
Good location and excellent sized rooms. The staff was helpful and very couteous.
August 15, 2014
Rated 4.0 out of 5.0 by RobB1001 Great Location & Value
Curious? my original "Positive Review" posted here was declined... not sure why exactly because I didn't mention a competitor hotel chain, but I'll submit again... *
We were in town for the FINA World Masters competition and stayed here for 5 days It was myself and my two teenagers. Rooms were affordable, nice and clean, everything in working order. Friendly Accommodating Staff. I found this to be a great value for the price.
I often wonder about some negative reviews on here so just to clarify, my 5 stars were for our experience and value for accommodations and are not to say this hotel is trying to represent itself as a "5 star all inclusive resort" where you should expect to pay much much more.
just good things to know: there is, by design, no daily room service - which was not a problem for us but I could see where someone could turn that into a complaint. They do make you aware of it ahead of time. Laundry is on the premises if needed. there's a small pantry of basic items for sale in the lobby, snacks & drinks etc.. and a large IGA grocery and an adjacent mall food court about 3-4 blocks away.
The Elevator requires a room key to leave the lobby so there is a level of security too.
We're from the U.S. and don't speak or read French but we found everyone to be helpful around town. Treat others as you wish to be treated I would say and politeness is returned. The Metro Station is about a 10 min walk. Old Montreal (highly recommended) about 10-15 min walk due west and China Town about 5 min away. Would stay here again!
August 15, 2014
Rated 3.0 out of 5.0 by PPVK123 Dissatisfied
First off we were made to wait for almost an hour since our room was not ready - although they did provide the parking provision immediately. After an hour we were told that they did not have the room with double beds that we had booked, but a suite with one double bed and a pull out sofa bed in the living room. The pull out bed was very uncomfortable and there was no AC in the room, we had to rely on coolness from the AC in the bedroom, I asked for a fan and they said they ran out.
For the amount paid I am totally dissatisfied with my stay there.
Good things about this hotel: Very good location, big room, availability of refrigerator.
August 10, 2014
Rated 4.0 out of 5.0 by jdm61 Excellent location, great staff
Our family of six loved the location. We were able to walk to many exciting areas of Montreal and it is a short ride via the Metro or car to many others.
Two of our children had to share the pull out couch which was not the most comfortable, but other than that I was completely happy with our stay.
August 8, 2014
Rated 5.0 out of 5.0 by Liene Home Away from....
Competing in FINA World Masters Aquatic synchronized swimming competition at Parc Jean-Drapeau for a full week. We had a 2 bedroom suite that was very clean. Beds were comfortable and really liked the white duvet and simple look of the bedding. My only complaint would be that I would have loved room darkening curtains since it was impossible to block out the outside lightening from a city that apparently never sleeps.
Kitchen was super clean although several of our burners were not working. Fortunately my husband is in that line of work so he (of course) fiddled with the units and passed on the information to the front desk. I would also recommend that if you have a 2 bedroom suite, you would probably expect to need a full sized coffee maker. We brought coffee with us (and packets were provided), but had to use paper towels to make additional pots of coffee since there were 4 adults in the suite. Yes, we know there was coffee in the lobby area, but being on the 11th floor, we preferred to stay in our PJ's for our morning cafe.
We were offered which day to have our rooms cleaned (we picked mid week) and everything was wonderful...they even did our dishes for us which was a surprise.
Overall, great experience! Oh yeah, we left our car in the parking garage the entire week since we used the wonderful metro system throughout out stay. When we checkout out on Sunday, our battery was dead but the front desk was ON IT! We got jumped and on our way back to OH.
Great front desk staff and extremely helpful though out our entire stay. IGA about 3-4 blocks away in 2 different directions and metro about the same. Great city and really, really enjoyed watching the masses of people walking around anytime of the day.
This hotel is very, very centrally located and we even walked down to Old Montreal/Pier to watch the fireworks with thousands of others.
August 4, 2014
Rated 5.0 out of 5.0 by Charmange IHG property near China Town
The adjoining Holiday was booked up, however this property is also an IHG property and took care of us nicely. The front desk staff was extremely helpful.
August 3, 2014
Rated 5.0 out of 5.0 by kaj125 Great place for a longer stay
This was one of the lowest priced accommodations available for my stay so I was expecting an older, tired hotel. On the contrary, it was a great place to stay - large, clean room, with a full kitchen.
August 2, 2014