Rated 3.9 out of 5 by 30
Rated 1.0 out of 5.0 by JMR01 Poor experience
Nice staff but depressing environment. Tobacco smell in a non smoking area. Heat in the living room was just fair. No sheets and blankets for the sofa bed. Just one decaf bag in the kitchen. One of the closet doors was broken. Only positive things: lots of towels in the bathroom, good beds (except sofa bed), 3 TVs.
I will never book again Candlewood; saving is not worth it (compared to Holiday Inn for example).
February 21, 2014
Rated 4.0 out of 5.0 by MDL62 Great Staff and a good experience
Enjoyed our stay at the Candlewood Suites. Location is great and staff is courteous. Some amenities are a bit run down. Bed for 2 seems to be a double-bed (and a bit old/soft) & not a queen bed, bathroom door did not close and shower was just 'ok'. Kitchen in the room was wonderful and well equiped.
December 28, 2013
Rated 5.0 out of 5.0 by Frankqtravel A very good place to stay, great location.
Very friendly and helpful staff, clean rooms, quiet and comfortable.
November 25, 2013
Rated 4.0 out of 5.0 by LaurentL Very good hotel and excellent hotel staff
We were on a family vacation (3 persons) for a week in Montreal and we did not regret choosing this hotel.
It is indeed close to the places we enjoyed a few minutes walk : the Chinatown, Complexe Desjardins (with its IGA supermarket and Budget - rental car), souvenir shops in Saint Paul , Notre Dame Basilique , Vieux Port , Point- à-Callière, the restaurants of the Rue Saint Denis , the shops of St. Catherine Street, ...
Moreover, you can walk to either the St. Laurent station (green line) or Champs de Mars (orange line) . This is very convenient if you have to take the subway.
Finally , the entire hotel staff is excellent and did not hesitate to give you helps and advises for the good conditions of your stay. (places to visites, restaurants, ...).
I really keep the good souvenirs of our stay there.
November 19, 2013
Rated 5.0 out of 5.0 by JaninaR 3 months stay
I was staying in the hotel for more than 3 months and I have to appreciate the quality of the service (room cleanliness, house keeping every week really deeply) , the fully equipped kitchenette and kindness of the staff. Hotel is located in the down town (very close to Old Montréal and Vieux-Port), no public transportation is needed. Even more, right in front of the hotel is BUS 747 P-E-Trudeau Airport stop.
November 15, 2013
Rated 5.0 out of 5.0 by Jimmy2491 Great Stay
Stayed at Candlewood last week for a one night stay. I've been here many times before so everything went as expected. Friendly and fast service, underground parking for a good rate, rooms are great for their prices, would definitely stay again and recommend this hotel. Also, its very close distance from St. Catherine, shopping is so close in proximity.
November 13, 2013
Rated 2.0 out of 5.0 by GuySmiley Great Location, Disappointing Hotel
After an outstanding set of stays at IHG properties, I was looking forward to treating my wife by taking her to Montreal for the weekend and jumped at the opportunity to grab an IHG property near old Montreal.
The Candlewood is in a great location - near the heart of Montreal. That's about all it has going for it.
The hallways & rooms are very tired and dated - they need considerable work to bring them up to the IHG standard.
While we were supposed to have a non-smoking room, the room smelled of stale smoke when we got into it. Thankfully a couple of hours with the window opened helped to air it out and make it palitable for my wife.
Despite being a 'suite-style' hotel, the room only had one of each of the ammenities: one glass in the bathroom being an example. While there was one extra pillow in the closet, there were not any extra blankets. Given that the blankets on the bed were thin & threadbare, this really didn't help matters much.
Security was non-existent: it might have been useful to have someone keeping an eye on some of the guests as there were many instances of folks smoking pot and some one managed to set off the fire alarm by smoking pot in the stairwell..... at 7am on the Sunday....
The staff were good at sign-in, checking if we wanted a late check-out and thanking us for the IHG status. But after the horrendous experience over the course of our stay we were happy to leave early.
November 9, 2013
Rated 4.0 out of 5.0 by Indyya Great location,staff very helpful
Room was comfortable but not very good in terms of cleanliness. Kitchen was equipped enough for our stay. Staff were very helpful. Hotel is in a very good location. A few minutes walk to supermarkets and china town. Transport (buses and trains) easily accessible. Really enjoyed our stay and will definitely recommend it to friends and family.
November 2, 2013