Rated 1.0 out of 5.0 by Mislead13 Misleading
We booked our family of 5 - 2 adults and 3 teens in a room that said it would accommodate 5 only to find out that the hotel did not have rollaway bedding or any other form of bedding for the 5th person. We called the reservation line and was told the 3 children could sleep in a queen bed together - 3 teenagers, girls and a boy. Really? They then told me to contact the front desk and we were told that we would have to pay for another room at a discounted rate, or check out. I went back onto the website thinking I perhaps missed something and for the fun of it put 5 adults in to book the same room and it accepted 5 adults! But it only sleeps 4. The front desk clerk brought me blankets and a pillow and my son had to sleep on the floor! I left a message for the General Manager and still no call 5 days later! I would never recommend this hotel or any Candlewood Suites with the service I received at the hotel and on the reservation line.
June 7, 2013
Rated 5.0 out of 5.0 by SandT Terrific Location with Friendly Staff
We spent four months at this location and it became home to us. The staff is excellent. They were very accommodating for requests we had and always friendly and welcoming. We utilized all the amenities the hotel offered, the free laundry, the exercise room, the indoor pool, the business center, the free rental of movies and extra items they have on hand for free daily loan i.e., umbrellas, small appliances etc. When our son and family came for a night to visit they provided a baby bed and extra bedding in our room, again, very helpful and responsive to our needs. The hotel location is convenient and close to restaurants and shopping. Thank you to the Mooresville/Lake Norman Candlewood Suites staff for a memorable stay! You all are wonderful!
June 4, 2013
Rated 5.0 out of 5.0 by Brian19 Coke 600
Nice location. Closer to everything and easy to get to and from. The rooms were very nice and comfortable. Well worth the money! Only draw back and it sounds silly, but there was no trash can in the bathroom. Definitely would stay again.
May 31, 2013
Rated 5.0 out of 5.0 by DMC59 Great service
Since we needed accomodations that would accept a dog we chose Candlewood. I was happily surprised at the cleanliness of the rooms. The staff was extremely friendly and helpful. We won't be traveling with a dog in the future, but would still stay at Candlewood.
April 27, 2013
Rated 5.0 out of 5.0 by dixiegirl Loud maids
Over all value is great, i would stay again but will request an end room. This is the second time i have stayed a week at a time. I worked nights and needed days to sleep but the cleaning service and or maintenance was always hitting the walls or something...they were loud. Never anyone at the front desk, sometimes the phone would be there to dial 0 and sometimes i had to stand and wait. Love the rooms and the full kitchen. Some pantry items are reasonable and some were pricey. Maybe a survey asking what type of items guest would like to see would help.
April 11, 2013
Rated 5.0 out of 5.0 by christopher2998 These girls can't be beat!! And new guy!
This place for the $ is one of the friendliest, cleanest and most comfortable places in the Lake Norman area. The staff always goes out of their way to make our stays wonderful. The full kitchen comes in so handy. We stay often as we are building a home in the area. I would recommend this place to anyone staying in the area. See ya next week girls!!! Chris and Stephanie
March 26, 2013
Rated 5.0 out of 5.0 by Lake2lake Great place to stay!
Brand new, super clean, modern and comfortable! Loved the comfortable beds. It was great to have a full kitchen (no oven) with a dishwasher and ice maker! All the necessary dishes, glasses, silverware, and cookware. Staff was super friendly and helpful. Loved the FREE guest laundry, too. This place is a new build in an up and coming area. Not a lot of stores, restaurants, etc. nearby. If you are looking for nightlife, this is not the place for you. If you want a beautiful, squeaky clean, comfortable place to stay you've found it. Highly recommend!
March 21, 2013
Rated 5.0 out of 5.0 by Rach81 Great Stay!!
I have been staying at Candlewood Suites on a weekly basis and it has been great. Staffs great and rooms are comfy.
March 20, 2013