Rated 4.2 out of 5 by 29
Rated 4.0 out of 5.0 by jfras Great staff and very comfortable bed
First and foremost the staff, Cassie did a great job especially considering she was left without a manager shortly after she was brought in. Ryan was a dear, sweet person who will go far in the industry if given an opportunity, he truly cares about the guests, the property itself, and the industry as a whole. I hope he pursues his desire to grow within the Hotel industry because he is the type of person every guest wants to deal with. I saw him handle some tough situations with calm and professionalism.
I do wish there was a business center in the lobby, I have stayed at other Candlewood hotels that had them, I had to buy a printer since there was no business area for me to use.
January 15, 2014
Rated 2.0 out of 5.0 by APatra Not really pleasant
Not sure if my previous review was posted, but it does not allow me to post again. Changing the name and posting again.
Came in with previous experiences else where and that time I had great time staying in CandlewoodSuites and always wanted to go back when needed. But this time around I had few problems:
Worst things were room cleanliness:
I found white hair through out the room carpet. Even when the regular cleaning was done, I got white hair on the bedding.
There were few flies/insects/bugs on the wall, which I had to call staff and remove them.
Hotel supplies like towels and other usables are not good. They asked me to return towels but when I went back with towels, they said they dont have towels. Gave me only few towels. Kitchen towels were not available. On top of it the staff on the front desk that time was rude. I have made a complain regarding this online.
Overall I would say it was bad this time.
December 31, 2013
Rated 4.0 out of 5.0 by jfras Staff was was very nice
The staff was very nice especially Ryan on the overnight shift. He always took the time to listen to me and even went out of his way at times to make my stay very nice (like putting a chair in the laundry room so I could sit and crochet while doing my laundry). Little things like that mean so much when you are in a room for several months.
December 24, 2013