Rated 3.2 out of 5 by 140
Rated 5.0 out of 5.0 by AJ000 hotel par excellence
Great hotel....great staff... Staff had good knowledge of business... Courteous and friendly managers
June 10, 2014
Rated 2.0 out of 5.0 by privateone No complimentary breakfast
Failure to offer complimentary breakfast service results in an inferior experience compared to most hotel chains.
June 5, 2014
Rated 4.0 out of 5.0 by DJ62 Comfotable Bed
Not too bad...clean and what to be expected from a mid priced hotel
June 3, 2014
Rated 3.0 out of 5.0 by Nina15 Lost earrings
I left my earrings right on the night table after checking out I left and when I returned few hours later it amazes me that no earings were found
May 28, 2014
Rated 3.0 out of 5.0 by FrankP11 Decent hotel for a Holiday Inn but definitely nothing great
The hotel was decent but could definitely use some work. I just stayed there for 1 night so it did the job but I have a few suggestions:
- replace broken ironing boards
- fix toilet tank which was blatantly crocked and loss
- put a fixture on the exposed light by the entry door
- use some air freshener, especially on the smoking floors
May 28, 2014
Rated 1.0 out of 5.0 vistor
Very poor service no air conditioner or very little no comp coffee on Sat.
May 21, 2014
Rated 5.0 out of 5.0 by Nick9 VFM
Compare to other near hotels, it is almost half price and service is as good if not better in comparison, Very knowledgeable & courteous staff. Hotel was renovating and changes are very pleasantly visible. Enjoyed my overall stay. I would give 10/10 and would suggest to others. Value for Money.
May 21, 2014
Rated 5.0 out of 5.0 by Nick9 Completely Renovated, Enjoyed my stay
I enjoyed my stay. Hotel was completely sold out due to wedding groups. Very courteous staff & attentive in greeting and addressing my needs. Definetly recommandable to frequent travellers.
May 15, 2014
Rated 1.0 out of 5.0 by Dan1220 I would never stay here again
Very uncomfortable NO hot water ..food was cold very disappointed
May 12, 2014
Rated 5.0 out of 5.0 by Nick9 Renovated Property with Renewed Comfort and Great Service
Selection of drinks at bar was nice. Breakfast buffet is worth trying for price paid. Rooms looked modern and comfortable. Housekeeping staff on my floor greeted with my name was very pleasing to note.
Try it out. VFM for sure.
May 5, 2014
Rated 5.0 out of 5.0 by Bill from MN Food
No complimentary breakfast, but the breakfast for a fee was good. Excellent omelets.
March 22, 2014
Rated 1.0 out of 5.0 by Connie3186 Worst hotel we have ever stayed
We used this hotel for our wedding guests to stay at after our reception. The whole process with them was stressful and unorganized. It seems the front desk does not communicate with the sales desk. We stated in a suite which was a waste of money. The front living room area did not even have a tv because it did not work properly and was removed from the room? And it reeked like cigarettes because they put the construction workers room that were working at the hotel, right next to our room. I stayed there the night before my wedding and was kept up until 1am while they argued over which beer was the most popular.
Throughout our experience with the hotel I even wrote to management on how unhappy I was with their service and professionalism through planning our wedding. They apologized but did not offer ANY compensation. What a shame because all my friends are getting married now and asking for recommendations for their big day. I would not recommend this hotel to anyone.
March 18, 2014
Rated 1.0 out of 5.0 by keith c-tech over charge to my debit card
I had to plan a business trip to the Budd Lake area and my wife and I reserved the room about 2 weeks in advance. We wanted to know the exact charge that would be billed on the debit card and was quoted an amount. After 8 days of staying in the room I can say I was satisfied to an extent, I do understand the construction but it was a distraction. There were flaws with the room, but again I understand(the maid service was very good). On the morning that I checked out I noticed that the charge to my card was over a hundred dollars more than what I was quoted so I tried to talk to the manager but he could not understand me, nor could I understand him. So I wanted a quoted price so I could budget my money for the trip and all of a sudden I have over a hundred dollars less to travel over 500 miles on. I am very upset. So today I called the corporate office and after over 5 hours of waiting still no return phone call from them like I was promised. I can only hope that the company that sent me to the Budd Lake holiday Inn refers the multitude of business to the Budd Lake Holiday Inn goes elsewhere.
March 5, 2014
Rated 5.0 out of 5.0 by Nick9 conveniently located & great service, newly renovated
Comfortable & relaxing stay, great guest service and new look lobby after renovation ideal for making extended stay great value for money. Hotel Staff very courteous. Shuttle service was prompt as requested. Restaurant in morning was busy but staff did excellent job. Rooms were big and renovated bathroom looked trendy. Will stay again in future.
February 6, 2014
Rated 1.0 out of 5.0 by jthomas87 Can't Seem To Get It Together
I'm pretty tolerant of the occasional snafu at a hotel, even as a Platinum member. And in terms of location, this property is perfectly placed for me, so I have high hopes of them making the grade. Unfortunately, on this stay, they've dropped the ball so many times I have to submit a complaint. First, there's construction going on right over my room...from 3 pm to 8 pm. Nothing like being on a conference call and being drowned out by the sounds of drills and jackhammers. One reason I pick this hotel is that for long stays, they have a washer and dryer so I can keep up with laundry. The washer was broken last week when I stayed here, and is still broken. That's okay, I'll just stay in the room and watch some TV. The satellite TV service was broken, and offered no local channels or news networks. This has gone on for three days, and the front desk had no idea when it would be fixed. I tried ordering room services for breakfast, and no one answered. Kept calling, and finally called the front desk. He said he'd go check and have them call me back. Twenty minutes later they did call me back, and said the reason they didn't answer the phone is because they were delivering room service to someone else. And now, even though the restaurant closes at 9:30, it's 8:45 and they quit doing room service at 8:30. (winter hours, don't you know). Pair this with the elevators being worked on, the bar that opens late and closes early, and you're batting 1.000 for a bad overall experience. No peace and quiet, no food, no laundry, no TV or anyone that seems to even think something is wrong. Really, really, really bad. No excuses.
January 23, 2014
Rated 1.0 out of 5.0 by Worldtraveler70 Gave it a fair shot and was disappointed
My title says it all; I attempted to put aside all the negative reviews on here and give this hotel a chance. I realized there were a lot of mixed reviews and they certainly leaned heavily to the negative….But, I thought, this hotel probably just had a lot of disruption during the remodel and probably met with some unrealistic guests. My bottom line, If you are just looking for a clean bed for the night, this hotel would be okay. Otherwise, experienced travelers will be disappointed. Where do I start..... First, no recognition, at all, for Platinum membership. AS IHG figured out a long time ago, loyalty of business travelers is their bread and butter. When I checked in, the hotel was empty….and I mean empty. If there were 12 cars in the lot, that would have been a lot(it stayed this way all night). Upon check-in, The desk clerk was curt with me and wouldn’t engage in any sort of dialogue. It was simply strange….. Normally when you enter a hotel(certainly at a IHG brand), you are greeted by a personable person at the desk making a great first impression. They often engage in small talk during the check in process…. Not this time……. I thought “okay” she just having a bad night. Everyone is entitled to have a bad day! As the check-in continued, I got over it and asked about the possibility, AND I mean asked, about the possibility of a room upgrade. I couldn't have been kinder.. Without hesitation, I got a sigh and told there were none available and all the king suites were under renovations. As a platinum member, complementary upgrades are part of the perks. EVERY other time I’ve been on a IHG property, they are given automatically without asking. What this clerk didn’t know, is I check the hotel availability right before I walked in the front door to see what’s available. Again the lot was empty and the app showed six king suites available. So I clearly wasn’t told the truth. I became obvious this stay was going to be "different". Made it to my room. I was in one of the newly remodeled king rooms. Very simply, the wall coverings, carpeting and few other cosmetics were improved. The furniture was not replaced in the unit I had and the bathroom grout and caulk haven’t been touched in years. looks like the public areas were also spruced up including the hallways. Again, not the worst property and service I have ever experienced, but this is certainly one hotel I’ll never return to.
December 26, 2013
Rated 1.0 out of 5.0 by Lizzf Would not return
I understand that the hotel is renovating, however, the pool had so much chlorine in it, it turned my daughters bathing suit yellow, the pillows were small, the television didn't work because the satellite was out, there were no pool towels. The dinning room was staffed with one person, who was also the bartender. She had just gotten into a foul language fight with another staff person. The breakfast was filled with a church group leaving no seats and the menu was unavailable. The choice was to eat the buffet in the bar...the chairs were stained and dirty!
December 18, 2013
Rated 3.0 out of 5.0 by FredR50 Staff needs work
I am a rewards member and had only last weekend stayed at the Holiday Inn Binghamton, N.Y. [great experience] That said I was not greeted as a rewards club member, desk clerk was inattentive to myself and later arriving quests that I viewed. Later in the evening I tried to save myself a trip to the local Wal-Mart by asking for shaving cream as I had forgotten it when packing, initially the female clerk acted as though it was a strange request but then opened one drawer and said "we must be out". I then went to Wal-Mart and picked up some needed sundries as I dared not to ask for anything else. Upon return I thought that I might watch a football game in the bar area but myself and seven other patrons spent most of the time talking to one another as the bartender and desk clerk were having some sort Melrose Place moment and payed little attention to their guests. Overall not my best Holiday Inn experience.
November 20, 2013
Rated 4.0 out of 5.0 by Mo33 Wedding Weekend
My son and I each had rooms here. It's an older Hotel in the process of renovation. While our rooms were older, they were still clean and functional, and we slept fine. The best experience though was the staff. I had an issue with an illness and the staff went above and beyond to assist.
November 15, 2013
Rated 3.0 out of 5.0 by Rickhavingfun Budd Lake Holiday Inn
The room was great, but the toilet was backed up in one of the rooms and we waited more than an hour and a half for maintenance but they never came. There apparently was a problem with the drain in that part of the hotel, because my sister, who was staying in the room, heard plunging noises coming from next door.
Also, I made the reservations online through the Holiday Inn web site, at Budd Lake, and the front desk charges a higher rate. This is the second time this has happened. They have my name and the number of rooms I reserved, don't they also have the rate? The pool was closed, and there was nothing on the website to indicate this. That was one of the reasons I booked the rooms at this hotel, so it was dissappointing that it was closed.
November 14, 2013
Rated 1.0 out of 5.0 by Disappointed2808 Incredibly Disappointed
DO NOT have your wedding block here! From the start it was horrible and I wish I switched hotels. That was by far the worst planning decision of the whole wedding process. First, I spoke with a women who told us the suite would be complimentary if we booked 10 rooms. Then it changed hands with 4 different people, having to start from square one every time. Nobody could give us a straight answer and switched stories with each email/phone call. As the wedding got closer the chaos was worse. Even though my friends/family called with the group name they were not put on the group. While I understand the group can only have 10 rooms blocked off which I still don't understand why there couldn't be more but that's beside the fact, each member should have been on our list for shuttle and gift bag purposes. I had to email the employee my whole guest list to cross check and then they had ME-the bride, under another wedding block. To say working with this hotel was stressful and aggravating is an understatement. Then the wedding group rate was more expensive than just calling and getting a room. I thought that was the whole point to promise a lot of booked rooms at a discounted price. Once we arrived at the hotel it didn't get any better. The hallways and rooms were freezing. The heat was not working properly, the sink and bath tub clogged constantly, there were lady bugs everywhere, the bar service lacked and took your drinks when you went to the bathroom. Construction was being done but there are solutions to make your guests comfortable and still renovate. Portable heaters, something! All I can say is beware! It was the most stressful part of the whole wedding planning.
November 12, 2013
Rated 2.0 out of 5.0 by SimJim Fix Ice Machines and Train Staff Better
Stayed two overnights. No ice machines in the entire hotel were working for three days I was there . Limited to a few ice cubes from kitchen freezer. Had a weird taste probably transmitted from something in the freezer.
Room temperature too warm. Unable to cool sufficiently with AC.
November 10, 2013
Rated 1.0 out of 5.0 by Kestalus Comfortable beds but poor service
When my siblings and I arrived at the hotel we were told the AARP rate did not include the free breakfast, even though I was told on the phone that it did. There was no small refrigerator or microwave in the room and to top things off, the maid woke us up at 0730 to clean.
November 10, 2013
Rated 5.0 out of 5.0 by Pandya Great Customer Service
Food was great, Great location. Staff is very friendly. Rooms were clean
November 5, 2013
Rated 1.0 out of 5.0 by AET81092 No, Just No
So Myself and my business partner arrive and we walk in and there was no one to be found at the front desk, we had to walk around looking for someone. Then we're told the gym,pool and spa is now being worked on (a huge reason why booked this hotel) and no one is allowed to use it. We weren't informed at anytime that the pool, gym and spa were under construction before hand. We get to our room, and we find chocolate on the curtains, dust everywhere, the ac unit/ heat unit had not been cleaned dust was caked on there. The microwave had dried food in it. The bathroom.... this still grosses me out there was dried urine on the toilet seat, hair in the drain. Just horrible. we called ahead to see if the TV's had HDMI inputs due to work we were told no, so we left some of business stuff home , when looking at the brand new flat screens they had 6 hdmi inputs. (staff should know what the hotel offers)
I DO NOT RECOMMEND THIS HOTEL.. Until they get there act together
November 4, 2013
Rated 1.0 out of 5.0 by williamK39 Budd Lake
The smell of smoke in a nonsmoking room. Awoke in the morning with eyes and nose irritated a very poor night sleep. I spoke with the clerk as I left, his response was it came from the vent in the bathroom, no offer to fix the issue. Call the manager on Friday, offered nothing to resolve the problem.
November 2, 2013
Rated 5.0 out of 5.0 by Klinkhamer Friendly, efficient Staff the best.
The Holiday Inn CEO and Managers can be proud of their friendly and efficient staff at the Budd Lake facility.
I was there for 4 days and 3 nights to attend the Crossroads Angling auctions and vendors show in October. Everyone was helpful and seemed to enjoy their job and made us all feel comfortable and at ease.
Professional yet friendly with a welcoming, sincere smile they made the Budd Lake Holiday Inn feel like a home away from home. Thanks to all.
November 1, 2013
Rated 5.0 out of 5.0 by Pandya Great service
Will be back soon.. Excellent guest service. Restaurant and bar on site is a plus
October 30, 2013
Rated 3.0 out of 5.0 by skot1964 Comfortable stay
The room was comfortable. Nothing spectacular. One pet peeve I have is finding other peoples hair in my room, which I did. But, the property was average and comfortable. Nothing spectacular and nothing terrible.
October 28, 2013
Rated 4.0 out of 5.0 by sunnyc pool area needs work
Great location for our stay. Chose this property because of location and pool. Room was average and what we expected. Friendly staff. Pool area needs serious attention. Walls are peeling. Hot tub did not work any of the three nights we were there.
October 28, 2013