Rated 4.1 out of 5 by 156
Rated 3.0 out of 5.0 by Kate19 Good room and hotel but subpar breakfast
The hotel itself is nice, ample parking area and multiple entry doors to be closer to your room. The heater units (at least in my room) could use an upgrade as it took a few hours on full blast to heat up the room, and they didn't have a temp gauge to monitor the level of heat, making it a very restless night. Once turning down the unit to a level thought to work, it got frigid cold and had to be turned up again.
The ease of breakfast on site was nice, but the prices were overpriced. Our server kept walking past us (even with our menus down and closed) and catered to a regular instead. She finally got to us and after getting our milk cartons a different server brought our food not even a minute later. Paying $8 each is quite pricy for food that was precooked buffet style and not properly temp controlled.
February 21, 2014
Rated 1.0 out of 5.0 by antk11 double charged
was double charged and holes were in carpet in the room
February 12, 2014
Rated 5.0 out of 5.0 by handy123 great room ,great staff and great service !!!
I had a great stay ! Everyone on the staff was very helpful and friendly. The location is very convenient to shopping district and close to all the major sites in Philadelphia.
February 12, 2014
Rated 3.0 out of 5.0 by Jomich Disappointing
Our room was very cold due to a crack in the window and outside temperatures of 20°F. We discovered the crack late in the evening and did not report it during our stay since we were not interested in moving in the middle of the night but reported it at the end and the staff was very apologetic about it.
Our rate had breakfast included but in the morning the restaurant informed us that only the cold part of the buffet would be included and not the actual buffet itself. We never had that any other property before. If it says breakfast included there should not be such restrictions.
Furthermore housekeeping was too late, we got back to our room at 3pm after being out the whole morning and housekeeping had still not cleaned our room and the gym and pool were not cleaned very well during our day as well.
All in all the hotel was disappointing but the staff was very nice.
January 24, 2014
Rated 5.0 out of 5.0 by Maria763 Excellent Staff and Great Location!
I stayed at this Holiday Inn with my two daughters and we were very pleased, especially with the staff. Everyone from the Front Desk to the Housekeeping staff greeted us and made us feel very welcomed. I was greeted as a Priority Club member and my room was instantly upgraded. Our room was very clean and smelled fresh. After we unpacked, we decided it was time for dinner so we checked out their restaurant (Red Hot & Blue.) There was a blues band on and you can tell from the atmosphere that everyone was having a good time. Our server was very sweet and accommodating and our food order arrived quickly. I had the ribs and my daughters both had burgers, which were very tasty. We will definitely be returning to this hotel the next time we’re in town and I highly recommend this Holiday Inn.
January 23, 2014
Rated 1.0 out of 5.0 by wayne654 The WORST stay in a IHG Property EVER!!!!!!!
Well lets see first the wrong room size was given. Second looking for an outlet to plug in computer find NARCOTICS lying on the floor. Change rooms to a double WAY TO SMALL, since I booked a King Suite. Change rooms AGAIN, Finally a King, BUT heater not working sounded like a fire siren, Heater changed room unclean M&M's on floor, and condoms in drawers.
Wondering is this Hotel a book by the night rate or BY THE HOURLY Rate??????????
Hotel management TOTALLY CLUELESS ingnores guests could care less if there was an issue.
Did I receive an apology NOPE just the bill!!!!!!!
Would I recommend this Hotel NEVER!!!! unless ya just need a fix or just a bed for a few hours!!!
January 18, 2014
Rated 5.0 out of 5.0 by Jodess Great place as always.
Have stayed here often. Excellent management and staff.
Rooms always clean and ready. No matter what request, always ready to help. Workout room always smells clean and pool is clean.
Restaurant is clean, friendly, and accommodating on special dishes. I would just like the front desk staff to be a little more explanative when giving directions to in town locations. I mean always ready to help and give printouts, just please explain a little more detail as we did get lost a few times. Excellent Hotel though and staff. Please keep it up..
January 17, 2014
Rated 5.0 out of 5.0 by Sue325 Friendly staff
Employees were friendly and helpful. I enjoyed my stay.
January 15, 2014
Rated 4.0 out of 5.0 by Gosiger43 Good Hotel
Have stayed here a few times when working in area. Always clean room, nice staff, and good food at restaurant.
January 11, 2014
Rated 5.0 out of 5.0 by gino1098 pleasantly surprised
after reading previous mixed reviews, we weren't sure what to expect. we had a dr. appointment in phili. and most hotels were
booked. we decided to try this hotel and take the train over. we have nooo complaints. staff was very friendly, hotel was clean and price was right. we will be back for next appointment.
January 7, 2014
Rated 5.0 out of 5.0 by Girl2222 Highly recommend, quick ride into Philly, free parking
Staff was very friendly and helpful. Room recently renovated and clean. Bed comfortable, nice decor. Quick and easy ride into Philly. Free parking.
January 3, 2014
Rated 2.0 out of 5.0 by satyre32 Friendly staff, clean room, but many problems
I give the hotel credit for the above. But allow me to list the problems. First, the restaurant in this location is an awful bbq joint, with very limited variety. What if someone doesn't feel like bbq; shouldn't the restaurant be geared to a wider variety of tastes and needs? Second, my son wanted to go to Golden Corral, since there are none where we live. I looked locations up on the computers (which are very slow, problem three) and found three listed. I went to the desk and asked which was the closest. The woman behind the desk, who seemed rather unknowledgeable about the area and the equipment she was using, came up with a location closer. We drove there in a heavy rain only to find that she had sent us to corporate headquarters, not a restaurant. Fourth, as a preferred customer I am supposed to get something "extra." I had to ask, and was told after some thought that they give free newspapers (which hotels do anyway generally)... but, oops, they don't deliver newspapers over the weekend (for some reason) and we were there on the weekend, so oh well. Fifth, my son likes to work out. The gym only has five pound weights and virtually nothing else useable. And not only is there no whirlpool as in other Holiday Inn locations, the only (indoor) pool is a baby pool. Now if none of these present a problem for you, the hotel is not a problem. The rest of the staff seemed knowledgeable, everyone was friendly, the cleaning service was fine and, unlike many locations, the room was quiet: the heating system made no rattling noises and the ceiling was well sound-proofed. Overall, the hotel didn't meet the level of other Holiday Inn locations I've stayed at, but I've also stayed at places that had far worse issues.
January 2, 2014
Rated 5.0 out of 5.0 by visitor2relatives Very clean with convenient microwave and refrigerator
Pleasant surprise. It was very clean and in good repair. Loved the microwave and refrigerator. Very good value. Will stay again when visiting relatives in the area.
December 21, 2013
Rated 4.0 out of 5.0 by liltk Nice Stay but elevators were freezing next to side door!
Needed quickie overnight stay from weather coming back from army navy game. all well, except for the most misplaced set of elevators of all time. with the temps in the upper teens to low 20's the wind was howling into the elevators and the surrounding hallways. the elevators were an ice box and stayed that way for the night and morning that we were there - family of 4.
restaurant nice, great band, pool open for quick nice swim with youngest, clean rooms attentive staff.
truly have to do something with outside doors continuously opening and allowing the elements to take control of the elevators and side lobby.
December 19, 2013
Rated 5.0 out of 5.0 by kalley560 Comfortable, clean room.
I recently spent 4 days at Holiday Inn Cherry Hill for a nursing workshop, I had a beautiful clean, quiet room. The staff were wonderful and I had everything I needed right at the facility. I would definitely recommend this facility!!
December 3, 2013
Rated 3.0 out of 5.0 by jj1123 pillows
the pillows were the hi light, my window was pretty dirty and as I opened the drapes I noticed the window opened at the top, I tried but could not close it, then I noticed a lot of dead flies in the window sills! GROSS, I closed the drapes. In the night I heard the heat constantly running (the window that wouldn't closed) it did not make for a good nights sleep. I don't feel the price I paid was reflected in my room, also online you stated free continental breakfast, I was told it would be $8.
I usually stay at a Marriott property, but because of being with family members that were there for CHOP purposes this is the property they chose.
November 21, 2013
Rated 2.0 out of 5.0 by Unhappyguest67 Not so great
I had requested a higher floor and was on 1st floor when I went to check in and was given a bit of attitude about moving my room. The new location was away from the elevators which was great but the beds were old and creaked every time you moved. Plus they were old a sagging. Not a comfortable sleep and we all kept waking up whenever anyone moved. And the sheets on my bed had hairs. Pretty gross but after being told the new room was hard to come by I figured this was the best I was going to get. I would not recommend this hotel and my family has stayed here quite a bit over the years. Something has changed.
November 20, 2013
Rated 5.0 out of 5.0 by Ted55 good location, clean & comfortable rooms
The best praise for a hotel is repeat business, and my wife & I will stay there again next time we visit Cherry Hill.
November 19, 2013
Rated 3.0 out of 5.0 by SteveVT Fitness room needs improvement...
The fitness room is a nice size but the equipment is rusty and poorly maintained. It is obviously not a priority of theirs..
November 17, 2013
Rated 5.0 out of 5.0 by er42 attentive and caring staff
really love this hotel close to philly and lots of shopping
November 13, 2013
Rated 5.0 out of 5.0 by saungeinmat Great Service and Room
I was there for 2 nights in a personal/business trip. Staffs are courteous and service is great. Wish it comes with a complementary breakfast for the price you have to pay for the room. Room is clean and bed is comfortable. Before I forget, the toilet seat was very very very uncomfortable, can't sit there long enough to complete your business :$. Bummer!
November 12, 2013
Rated 2.0 out of 5.0 by ChaMeS Not What I Expected
Thumbs Down...I was not impressed by the Philadelphia-Cherry Hill Holiday Inn Hotel Room at all. The first thing I noticed was the dust everywhere, especially on the Headboard, which was far from relaxing knowing there was dust over my head as I slept. Also, on the TV stand and Side Tables and Lamps. The bathroom shower curtain had a ring missing from the top, which I'm sure isn't costly to replace, it just looked unkept and maintained. The Hotel "Restaurant", where my daughter and I ate breakfast the next morning, was equally disappointing. I had to CONTINUOUSLY ask my waitress for a cup, utensils, napkins, water because she forgot to bring the first time I asked, etc. The quality of the food..well what can I say other than it stayed down. This is my experience..if you do decide to book at this hotel..I hope yours is better. On the only positive note..the Front Desk people were very polite.
November 8, 2013
Rated 1.0 out of 5.0 by Bobev1 Original review Kicked back
This Hotel has gone down hill, needs a complete makeover. My original review listed details but it got kicked back, I've stayed here for some 25 years, as long as the bartender. I won't be back!!!
November 8, 2013
Rated 5.0 out of 5.0 by CaliforniaVisitor great hotel, poor reservations
Everything at the hotel was commensurate with costs. Being very picky, the indoor pool could have been a little warmer; but it was very clean. Reservations, on the other hand, were not so ideal. A group of rooms were supposed to be blocked off for a party. Guests were scattered throughout the hotel. Guests who called were given conflicting information about room availability. At least two guests ended up booking through other agents because they were told the room they wanted was not available anymore directly through the hotel for the blocked discounted price. However, other guests were able to get the room at the blocked room rate after these guests were told they were not available.
October 24, 2013
Rated 5.0 out of 5.0 by handy123 outstanding staff and very nice hotel
I can't say enough about this hotel.
The staff was Great and the service was excellent.
The room was very clean and comfortable.
The Red , Hot and Blue restaurant attached to the hotel had great food and really good live bands during my stay.
Along with the free wifi and parking it's an overall great value for your money.
October 15, 2013
Rated 5.0 out of 5.0 by bill48cmd Professionalism and Courtesy of staff are excellent
The hotel, like any other, has occasionally presented some issues. However, the friendly and courteous staff have been quick to deliver resolutions to my concerns. The personnel at the front desk and in the restaurant(particularly the Food and Beverage manager, Rick, and the bartender, Michael), are always striving to make my stay as comfortable and relaxing as possible. It is particularly important given that I stay overnight at least two or three and, oftentimes, four nights a week. It is literally my home away from home. So, again, congratulations and thanks to the people who make it a pleasant experience and, especially, Rick, MIchael, Celia, PJ and the front desk staff.
October 7, 2013
Rated 5.0 out of 5.0 by Cath37 Very very nice
Very comfy bed. Great lighting which is hard to find in a hotel room.
Nice amt of space with a couch! New bathroom & furnishings
Excellent staff. Prompt responses. Very nice & very friendly.
Incredible low price! Highly recommend
October 3, 2013
Rated 4.0 out of 5.0 by jessie11111111 service and value
This hotel was a great location as we were in town to visit Philly. We did not get a chance to visit the music area but coming through the lobby the blues band sounded really nice. For the price of the room and again the location, If your in town to visit I would recommend the hotel.
October 2, 2013
Rated 4.0 out of 5.0 by Mike1949 Too short in Phila
Great location if you have a,car.
Very close to train track and it's,associated noise.
October 1, 2013
Rated 5.0 out of 5.0 by Momtocody Great value.
The staff was great and the room was very nice for the money. I have paid triple the price in NYC for a lesser room! I would recommend the hotel to anyone coming to the area.
September 30, 2013