Rated 3.9 out of 5 by 279
Rated 4.0 out of 5.0 by Kings Henry Blank stares for a Blanket
We had called down for an extra cot to accommodate my companion. That was brought up in a timely fashion. The staff that brought it up promised to send up an extra blanket. After waiting awhile with no promised blanket, we called down to the front desk to inquire about the status. It eventually took 3-4 total calls to the front desk and almost a couple of hours to finally get that promised blanket (we did wait about 20+ minutes before making each follow up call.)
Aside from that, the rest of the stay was pleasant and comfortable, allowing us to enjoy the convention. The staff was even able to supply me with paper clips so I could get the Blu-ray drive of my laptop unstuck.
March 30, 2014
Rated 4.0 out of 5.0 by CeCe S. Great Atmosphere
The atmosphere was great , pleasantry Hotel staf and Food was awesome.
March 21, 2014
Rated 4.0 out of 5.0 by CMW66 Microwaves
I do understand microwaves and refrig not being in the rooms but it would be nice to, at least, have a stationary location in the lobby for a microwave.. It is very frustrating when a guest has leftovers that may need to be heated and no one can heat their food up for them. Most lower grade hotels do have micro/frig in the rooms and for what guests pay for a night's stay here, we should at least have a place to heat our food.
March 19, 2014
Rated 3.0 out of 5.0 by sybil911 comfortable beds not enough staff
Food & drink overpriced
service terrible at the bar
ate at buffet. it was set up so that part of the buffet was difficult to
get to because of the crowded bar
food cold and not that good
not enough staff working especially in the bar or restaurant
March 13, 2014
Rated 5.0 out of 5.0 by Cjoyhirsch Very comfortable bed & nice room decor.
We enjoyed our stay very much & will recommend to friends. The room looked very nice & the beds were super comfy! Plus the room was clean & roomy. Very pleased & will definitely stay here again.
March 13, 2014
Rated 2.0 out of 5.0 by Sara1989 Always Problems
It seems like every time I stay at this hotel there is a problem. While the staff are always very nice, there were several problems with my rooms. When I first arrived the fan in the room was making a very loud thumping noise. The room also had a musty smell to it. When I went to use the shower it didn't work, the knob wouldn't move to turn it on.
March 12, 2014
Rated 2.0 out of 5.0 by MOTFG If you dig squeaky whistle noises, this is the hotel for you!
We stayed here for a movie convention knowing it might be a bit rowdy, and it was (not faulting the hotel or staff that someone pulled the fire alarm). The room was clean, the staff were good BUT the vent cover in the bathroom kept falling off. That wasn't the main issue though - there was something caught in the ventilation system that made a flapping noise any time the A/C kicked on, and when the A/C wasn't on, a clearly audible high pitch 'whistle' sound was present. As a light sleeper, this more or less kept me up all night. On top of that, the walls were a bit thin, which meant we got to hear the couple next door a lot more than we wanted to. The bed was comfortable, the pillows okay and the TV of better than average hotel quality. The little things did add up, however.
March 12, 2014
Rated 4.0 out of 5.0 by Just4me Clean comfortable room , friendly banquet service , great vending space
Overall pleasant experience at this location very large hospitality suites , pleasant staff and accommodating banquet servers
March 11, 2014
Rated 4.0 out of 5.0 by John1981 Loved the upgrades
I loved what you have done with the rooms on the club floor. The beds are fantastic. including the reading lights and extra outlets in the head boards. My only complaint was when I asked for a late checkout because of daylight savings time. Last time I stayed I was giving free breakfast, wine, and cheese and this time I had to beg for an hour to checkout.
March 10, 2014
Rated 5.0 out of 5.0 by Philly Law Excellent Service
This was my first time staying at this hotel man was I impressed. It is huge very clean and the staff very polite and helpful. Your daytime manger Denise made my mother very happy and comfortable and your night time Carl they went above and beyond... Would I stay here again absolutely would I recommend you betcha.....
February 27, 2014
Rated 4.0 out of 5.0 by AcrosstheBridge Great Stay
I attended a very large function at this location and despite the large numbers my stay was pleasant. The check-in went smoothly, elevators ran pretty regular and the halls were relatively quite and we slept well.
February 27, 2014
Rated 5.0 out of 5.0 by Drew25cauc/male Excellent service
Great service. WAs my first time in New Jersey, went for business and they were very accommodating.
Able to give shaving gel, razor and toothbrush from the front desk and call a taxi from the bell stand.
Awesome experience, really want to come back.
February 25, 2014
Rated 1.0 out of 5.0 by Bucdfromwv Stay away until further notice!
Tried to put me in wrong room, lied about reason, took an hour and half to get me in room. 3 calls including to manager and IHG over 90 mins to get room service. Wrong order arrives at 10:45 PM. Cold shower next morning. GM did apologize, gave cheese/fruit plate with bottle of wine...still....!!!!
February 23, 2014
Rated 1.0 out of 5.0 by rosserino Can't Believe This Was A Crown Plaza
I stay at C.P.'s every so often, while on business and I am sad to say that this was one of my worst hotel experiences in quite some time.
I wasn't sure where the property was and, as I was driving up from the DC area, I called the front desk. The woman couldn't give me a good explanation of where the hotel was situated, whether Exit 3 or 4 of the NJ Turnpike was the best way to go. Once there, check in was fine, but after I had done some work, and it was past 10:00 PM, there was no food being served in the lobby bar, so I went out in search of food in the area. Local restaurants were closed, so it was back to the hotel, to my room and a call to room service. After 6 calls to #4111 went unanswered, I feared that room service was a figment of my imagination. The front desk tried to put me through, but still no answer. After a long while 15-20 rings, some rude woman picked up and rushed me through an order for dinner. We are now at 10:45 PM. At midnight, I gave up hoping for dinner and went to bed. No dinner, no happy traveler! Never go near this place again.
February 22, 2014
Rated 4.0 out of 5.0 by Memphis Mom Fairly good bed, very clean
This room was squeaky clean, with sheets and coverlet tucked so tightly I couldn't sleep the first night! The sheets kept rustling so loudly I needed ear plugs (that and the beeping noise that went on 24 hours a day in the background).
Noise in the hallways after a group event, and some big wedding or bar mitzvah type party had booming music in the tent below until midnight, keeping us awake.
Noise, noise, noise. The single most complained about feature in a hotel! I think had there not been this group or party, it would have been better. The hotel was pretty clean, though, aside from the shower, which was a bit gunky, and a hole in the bathroom wall from which the cover kept falling. (This was one of the renovated rooms, which clearly wasn't quite finished.)
Easy access to grocery and wine/liquor store, which we appreciated.
February 13, 2014
Rated 5.0 out of 5.0 by romeeko Great Staff
I checked in after Midnight and the Staff were very Helpful in getting me checked in. Was up in my room in minutes.
With my Status I had access to the concierge Lounge so I had the Breakfast in the AM and the Snacks in the evening.
Bruce was very Polite and Helpful. He always remembered the peoples name that had been there before. even after the first day he remembered my name and properly greeted me.
It was nice to deal with Bruce in the mornings and evenings and made for a great stay,
So cudos to Bruce for making a great stay!!!!
February 1, 2014
Rated 5.0 out of 5.0 by Coach Fig Wonderful Stay
My Room was clean and cozy. Thank you for a wonderful experience. I look forward to using this chain of hotels in the future.
January 28, 2014
Rated 3.0 out of 5.0 by Hal520 45min wait for dinner
We (5) guests had to wait 45 min for our appetizer order and then they were served with our main meal.
I don't need excuses that the kitchen was busy and we should take the buffet instead.
That was not what I expect from The Crowne Plaza
January 28, 2014
Rated 1.0 out of 5.0 by DJLL Cold Room /NO HOT WATER IN SHOWER
This is the second time I have stayed in your hotel.Our
Experience was far from comfortable .We had our thermostat
set at 80 deg. and it was closer to 65.We bathed out of the sink
for two days.We spoke to the front desk two times about the
shower and they assured us that a technician would take
care of the problem.We had to leave Saturday morning...
cold and dirty.
If I attend this clinic next year the two coaching staffs that
stayed at Crowne Plaza will look for lodging elsewhere.Not
a pleasant experience at all.......far from it!
January 28, 2014
Rated 4.0 out of 5.0 by PeteTheBluesMan Great staff, comfy stay
This is the second time I have stayed at the Crowne-Plaza Cherry Hill, the first one, back in December 2013, was a try-out because I am always sceptical about so many reviews in which folks are complaining. All I can say is that I am so glad I tried it. My first stay was incredibly good, with great staff doing everything they could to ensure guests are looked after. The Restaurant Manager (Wade) is across everything, from room service menu updates to welcoming guests into the restaurant and helping folks with Business Centre enquiries, awesome assistance. (I hope his Manager appreciated his going above & beyond the call of duty!!) His team in the restaurant offer great service and are very polite, courteous & attentive. Thank you Jeannie & all. The Manager on the opposite shift to Wade (Alyssa) is everywhere too, making sure everything is clean, up-to-date, customers are being looked after etc. It’s a wonder there were no flames coming out of her shoes. Incredible. Jennifer on the front desk is very welcoming & can't be more helpful. The only problem I experienced during either stay was the WiFi not working for the duration of my first visit, but hey....the joys of technology, stuff like that happens. No such issues on this recent stay though, all sorted. The bar & restaurant offer good meals, the rooms are very clean and excellently looked after by the maids. The beds are comfortable and I really can't think of anything to say other than positives. I will definitely be back, and would recommend the CP to any other business travellers or visitors to the area that are looking for a good comfortable place to stay in Cherry Hill or the surrounding environs. Thank you team, looking forward to seeing you again before too long. Peter, NZ.
January 27, 2014
Rated 4.0 out of 5.0 by Babadidu Noise sounded like a steamboat horn
The first night I heard the noise and I thought it was a steamboat horn from the river. The second night I realized that it was a sound that came from some mechanical device that made the noise every 60 seconds. It was not a refrigerator. We did not have one in the room. It must come from the service elevators which were next to our room. After stuffing my ears with Kleenex I was able to actually get some sleep. I reluctantly reported this to the front desk next morning, but we were checking out and it was too late for our benefit. Hopefully the next guests are hard of hearing! Or maybe the maintenance crew can use some WD 40 to eliminate the nuisance sound. Otherwise, hotel is fabulous and we look forward to staying there again next year, but not in the same room, of course.
January 23, 2014
Rated 5.0 out of 5.0 by Ssneed Wonderful Experience
I did not have any complaints about the room. The room was very clean, comfortable and spacious. The visitors to my room also enjoyed the comfort of the room as well. The towels and linens were fresh and the bed very comfortable. The staff were very friendly, helpful, knowledgeable and accommodating.
January 15, 2014
Rated 5.0 out of 5.0 by RWBerryman Holiday stay
The staff was fantastic, I stayed over Christmas and they could not do more for us as guests. I had a worker with me that they treated as if it was me making the request. It made him feel important and the stay that much easier for me. The facility was under construction and was a minimal incovience at best. I will stay here again when in town for business.
January 1, 2014
Rated 5.0 out of 5.0 by maxwell2013 home for the holidays
Was nice to see the on going upgrades being done to this hotel.
December 31, 2013
Rated 5.0 out of 5.0 by Houston99 Very nice
The room was comfortable and very clean. Bed a bit uncomfortable. Lobby was decorated for Christmas and looked lovely. The buffet breakfast was delicious and waiters were very nice and on the job and ready to please. Just a bit overpriced, I mean come on just sleeping there. Would love an indoor pool.
December 19, 2013
Rated 2.0 out of 5.0 by Kathy2232 Sad Experience
First night - stucco and peeling paint on the carpet and smoke detector battery beeping to indicate low battery. Went to call the desk.....oh wait....there was NO phone. Had to get maid from next door to make a call. The Heater fan was so loud that you had to have the volume up to 33 on the t.v. just to hear it.
Next day: Staff said they would address the loud fan noise from the HVVAC system so we told them we would be gone by 8:30 am to just let us get dressed and we would be out of the way. Came back at 3:00 with our daughter who was getting married in a few hours only to find that at 3 PM our room was not cleaned. So I have pictures of my daughter getting dressed for her big day with an unmade bed in the background and other things. Is 3 o'clock customary?
Coffee? This hotel was out of coffee for the rooms. All you had to start your day was 3 DECAF Kurig containers. DECAF
I picked this hotel because we were visiting Jersey for the first time and I wanted to be in a safe hotel. I did feel safe but I was really let down with the luxury of it. The hotel was beautiful and the staff was apologetic for the situation but I had really hoped more for my money.
December 16, 2013
Rated 5.0 out of 5.0 by gna1 one night stay
room was very comfortable,bed was firm and plenty of pillows.Bathroom looked like it was upgraded was very clean and plenty of towels. Tv was nice and had a good selection of channels. Would come again.
P.s The breakfast buffet was well worth the money and the server were excellent.
December 11, 2013
Rated 4.0 out of 5.0 by Irishdancemom Location
The location was perfect for us, as it was minutes away from Philadelphia, where the dance competition my daughter was in was being held. There was easy access to stores and restarants nearby.
December 8, 2013
Rated 5.0 out of 5.0 by Lelee14 GREAT CUSTOMER SERVICE
I love the service I receive at Crown Plaza Cherry Hill, they recognize me when I come and always show me 100% of top quality customer service .... when there is anything out of place it is taken care immediately and they check to see if it was taken care of. I have had only great experiences there and look forward going back. L. D. 2013
December 4, 2013
Rated 3.0 out of 5.0 by JBFl Knights of Columbus
I was told at check in my floor had just been rentavated. Room 706, First the heating air conditioning Fan is so loud we had to turn it off and be uncomfortable with the temperature. The tile in the shower is coming off, the bottom of the bathroom door is totally rusted off.
We ate in the restaurant where the value is excellent. My wife ordered flat bread, it was was not eatable. I had the buffet it was cold. When I went to get the salad I had to use the tongs for all items because there were no forks or spoons to serve. The desert had no desert forks on our table or serving area.
Sorry to be so negative. I have been in your hotel on four other occasions and it was much different.
PS the meal at the Knights dinner people actually returned and refused a different meal.
November 28, 2013