Rated 4.0 out of 5 by 32
Rated 5.0 out of 5.0 by JonesLeader Returning Guest
This is my go to spot whenever I come to the Philadelphia area.
November 29, 2013
Rated 1.0 out of 5.0 by kdr20603 Incorrect room assignment
I reserved a studio suite handicap accessible queen room that according to your website, sleeps 4 people; however the room that was assigned to my spouse at check-in only slept 2 people. According to the chat representative, this room was supposed to have a sleeper sofa in addtion to the room. The only other seat in the room was the chair which unfortunately, my son had to sleep in because there was no other place for him to sleep. My husband checked out of the room before I was able to make my complaint and since we were headed back to MD, I was unable to make my complaint in person. This was a very uncomfortable room situation and since my husband did not know the specifics of the reservation, he did not make any complaints as well. Your room reservations should match the room descriptions on the website.
November 20, 2013
Rated 3.0 out of 5.0 by penz2013 Very small
Room was very small. Staff never at the front desk always in a guest room next to front desk. Refrigerator and A/C was noisy. Toilet was not set properly to floor.
Common area was not clean, was told to put my own trash at end of hallway, I would have, however hallway trash was overflowing.
Carpet is frayed at the elevator on 3rd floor. Not a good experience overall.
Will probably not stay at CW again.
November 14, 2013
Rated 5.0 out of 5.0 by abrenl734 what a pleasant surprise
i must admit i had never heard of candlewood suites. i am a handicapped person and was grateful for the walk in shower. i will look for candlewood suites when i am on the road.
November 11, 2013
Rated 3.0 out of 5.0 by Wetcarpet Price ok, but needs work
Was arriving late and tried to call to insure my room would be available. The manager on duty wasn't at the office, but carrying around a portable phone which obviously didn't work well and was cut off several times. Upon arrival, my room was available, but it took 10 minutes to check in with nobody in line ahead of me. Went to room and key didn't work. Went back to office and had to wait while he checked in someone else. Finally got another room, because the door lock was bad. Exiting through the north doors, the trash can outside was overflowing and trash bags laying on the sidewalk the entire stay. The 3rd day I noticed the carpet in my room was wet and notified the manager. She offered towels to keep my feet wet or another room, which hadn't been cleaned...
Have stayed here before and will possibly again, but there are several things that need to be addressed. Will priceline higher quality hotels until I notice changes.
November 8, 2013
Rated 4.0 out of 5.0 by Lorelei Very nice stay, checking in was slow
Room was a good price, clean and the bed very nice. Would stay again. Front desk needs more than one person, I never saw more than one staff in my two day stay. People were nice and friendly. Did not use pantry, prices were high. Would recommend! Loved the storage shelves in the bathroom.
November 6, 2013
Rated 5.0 out of 5.0 by JBean33 Great Price, Great Value
You get a lot for what you pay. The area is nice. It is near expressways. I love that they allow pets for a small fee. They have a pet area behind the hotel. The kitchenette was a plus. The staff does not go out of their way to be friendly, but they are not rude either. I spotted a few hairs in the bathroom. However I have spot hairs at every single hotel I have ever been to from low cost to expensive. Keep in mind I am the type of person who brings sanitizer wipes to clean the rooms I stay at and I also bring my own bed sheets. Overall, great value for the price!
October 31, 2013
Rated 4.0 out of 5.0 by Charger11 Excellent Service overall Great
The staff was great. The value was wonderful. The cupboard was mostly empty on the weekend when my family could have used it. The room itself was clean. The floors in the whole building were stained and dirty. the Tile in the halls were not mopped while we were there for 5 days. Since maid service was not done but once a week, those that had children and animals put the smelly diapers and kitty litter in hall trash. The refrigerator in our room was as loud as a train and the ac was not much better. The weather was cool enough we just opened a window so no big deal. The only major complaint I have Is the laundry room. They have well over 200+ rooms with people living there, and they only have 6 large washers and 8 small dryers. it took 2 dryers for 1 load of wash. there was always at least a 2 hour wait at all times of the day and night.
October 18, 2013