Rated 4.2 out of 5 by 47
Rated 4.0 out of 5.0 by ldWilson Murfreesboro Stay
I enjoyed staying at Candlewood Suite in Murfreesboro. The room was clean, spacious, and the staff was friendly. My stay was an extended stay due to waiting to close on a house. I did not like having more than one authorization on my credit card more than once a week. This became a problem where I had to have management send a fax to my bank to release one in order to free those funds. This was extremely inconvenient. Additionally, my stay was over 30 days and there is a Hotel Tax Exemption by law where the hotel is to waive the occupancy tax after 30 days and refund the previous charges. I had to make a case on this in order for them to actually honor this exemption. Had there not been a story on this on News Channel 5, the hotel would not have made me aware of this. Other than that, I truly enjoyed my stay.
July 22, 2014
Rated 3.0 out of 5.0 by blonsk Good Stay but...
The hotel is pet friendly. With that the room smelled like dog urine. We did not have any pets on our trip. I really think this hotel needs to have specific rooms/floors that do not house pets. It made our stay not very enjoyable. Staff was friendly and helpful. Other than the smell our stay was good.
July 21, 2014
Rated 1.0 out of 5.0 by 265158484214 Poor Customer Service
I was given the wrong room (although my reservation confirmation clearly stated otherwise) and the rest of the hotel was booked, so I was stuck in a room that didn't have what I wanted for multiple nights. Despite this, I was not told "I'm sorry" until days later when I came to switch rooms. The staff did nothing to try to account for the mistake they made, and the first room I was in was not very nice (smells, no tv channels). I'm sure it's a nice hotel when everything is in order, but I had a very poor experience.
July 20, 2014