Rated 3.9 out of 5 by 61
Rated 3.0 out of 5.0 by ds1983 Below Average Stay
Below Average Stay, Didn't Meet Expectations, Not Worth Going Back
August 13, 2014
Rated 5.0 out of 5.0 by Gayland 67 The best extended stay
I am in Austin Texas and I am staying at the candlewood suites for the next 5 weeks. I always try to find a candlewood when possible. Thank you candlewood for the best extended stay.
August 7, 2014
Rated 1.0 out of 5.0 by Robair Worst Hotel Stay Ever
Despite being a non-smoking room, the room smelled like old smoke. The rooms look like they were recently remodeled, but they didn't do anything about the smell. To add to the misery, at 1:00a in the morning I was awakened by the phone ringing. I answered and no one was there. A few minutes later, the phone rang again, and again no one was there. I tried to go back to sleep and was startled by someone trying to enter my room. I actually thought someone was trying to break in. Thankfully I had turned the deadbolt and used the privacy lock on the door. I asked the person on the other side of the door who they were and what they wanted, and he said he was checking in and this was the room he had been assigned. I told him someone was already checked into this room. By then I was so worked up and adrenaline pumping that I could not go back to sleep. I went to check out at 6a. No one was at the front desk, but there was a sign that said pick up the lobby phone for assistance. I picked up the phone and it rang and rang on the other end until it went to a recording, which said to push 2 for the night manager. I pressed 2 and the phone rang and rang again and rolled back to the recording and asked to leave a message. I waited a little while longer an no one ever came to the desk. I left the room keys and note asking for my receipts to be emailed to me. It has been two days and I have yet to receive them. If all of this wasn't bad enough, the room was paid for in advance, yet when I get home I find that there is an $11 charge to my credit card. I called the hotel who told me it was for items purchased at their store. I never purchased anything from there store. The hotel says they will credit the $11 back to me, but that will remain to be seen. I will never stay at this hotel again.
August 5, 2014
Rated 4.0 out of 5.0 by cobo Your staff
Once again we want to tell you that your staff members were very helpful and courteous. We are not only including to the front office, but the maintenance people as well. There was always a friendly "Hello".
August 3, 2014
Rated 4.0 out of 5.0 by galesi2002 Great Service
We most enjoy the evening staff. They are friendly and welcoming when you come off the road (14 hour trip). They get you registered and in your room. The disappointment this time was in the room decor chair was cracked and worn. The towels also seem that way. Not so much that you felt they were not clean, just well used. Overall we had an excellent stay.
July 31, 2014
Rated 3.0 out of 5.0 by Jim F Minimalist
I stay in this area two days every 6 weeks and I have switched to Candlewood because of the work area in the room as well as the kitchen set up. I find the price a little higher than comparable hotels but the "suite" allows me to do my work and make my stay more valuable.
A continental breakfast would make this chain a better value.
July 28, 2014
Rated 5.0 out of 5.0 by jefmi3k8 Fantastic Service
The staff was wonderful. They went out of their way to take care of us. The rooms were very clean and extremely comfortable. We felt safe and very relaxed.
July 23, 2014
Rated 5.0 out of 5.0 by JAZ1947 Excellent for the Money
Recently, I stayed at the Candlewood Suites in Nanuet, NY. This hotel is Excellent for the Money offering several amenities such as the mini-kitchen and a very nice and clean Bathroom. The bed was very comfortable and I was quickly able to fall asleep.
The only negative thing I can say is that the hotel does not have black out drapes or curtains to keep the light out in the morning. Overall it was a very positive experience and I will stay there again.
July 22, 2014