Rated 3.9 out of 5 by 69
Rated 3.0 out of 5.0 by ds1983 Below Average Stay
Below Average Stay, Didn't Meet Expectations, Not Worth Going Back
August 13, 2014
Rated 5.0 out of 5.0 by Gayland 67 The best extended stay
I am in Austin Texas and I am staying at the candlewood suites for the next 5 weeks. I always try to find a candlewood when possible. Thank you candlewood for the best extended stay.
August 7, 2014
Rated 1.0 out of 5.0 by Robair Worst Hotel Stay Ever
Despite being a non-smoking room, the room smelled like old smoke. The rooms look like they were recently remodeled, but they didn't do anything about the smell. To add to the misery, at 1:00a in the morning I was awakened by the phone ringing. I answered and no one was there. A few minutes later, the phone rang again, and again no one was there. I tried to go back to sleep and was startled by someone trying to enter my room. I actually thought someone was trying to break in. Thankfully I had turned the deadbolt and used the privacy lock on the door. I asked the person on the other side of the door who they were and what they wanted, and he said he was checking in and this was the room he had been assigned. I told him someone was already checked into this room. By then I was so worked up and adrenaline pumping that I could not go back to sleep. I went to check out at 6a. No one was at the front desk, but there was a sign that said pick up the lobby phone for assistance. I picked up the phone and it rang and rang on the other end until it went to a recording, which said to push 2 for the night manager. I pressed 2 and the phone rang and rang again and rolled back to the recording and asked to leave a message. I waited a little while longer an no one ever came to the desk. I left the room keys and note asking for my receipts to be emailed to me. It has been two days and I have yet to receive them. If all of this wasn't bad enough, the room was paid for in advance, yet when I get home I find that there is an $11 charge to my credit card. I called the hotel who told me it was for items purchased at their store. I never purchased anything from there store. The hotel says they will credit the $11 back to me, but that will remain to be seen. I will never stay at this hotel again.
August 5, 2014
Rated 4.0 out of 5.0 by cobo Your staff
Once again we want to tell you that your staff members were very helpful and courteous. We are not only including to the front office, but the maintenance people as well. There was always a friendly "Hello".
August 3, 2014
Rated 4.0 out of 5.0 by galesi2002 Great Service
We most enjoy the evening staff. They are friendly and welcoming when you come off the road (14 hour trip). They get you registered and in your room. The disappointment this time was in the room decor chair was cracked and worn. The towels also seem that way. Not so much that you felt they were not clean, just well used. Overall we had an excellent stay.
July 31, 2014
Rated 3.0 out of 5.0 by Jim F Minimalist
I stay in this area two days every 6 weeks and I have switched to Candlewood because of the work area in the room as well as the kitchen set up. I find the price a little higher than comparable hotels but the "suite" allows me to do my work and make my stay more valuable.
A continental breakfast would make this chain a better value.
July 28, 2014
Rated 5.0 out of 5.0 by jefmi3k8 Fantastic Service
The staff was wonderful. They went out of their way to take care of us. The rooms were very clean and extremely comfortable. We felt safe and very relaxed.
July 23, 2014
Rated 5.0 out of 5.0 by JAZ1947 Excellent for the Money
Recently, I stayed at the Candlewood Suites in Nanuet, NY. This hotel is Excellent for the Money offering several amenities such as the mini-kitchen and a very nice and clean Bathroom. The bed was very comfortable and I was quickly able to fall asleep.
The only negative thing I can say is that the hotel does not have black out drapes or curtains to keep the light out in the morning. Overall it was a very positive experience and I will stay there again.
July 22, 2014
Rated 5.0 out of 5.0 by greenstevo Nanuet is GREAT!
The Hotel was perfect for our needs! The location was very close to a local event we were attending...and you have to love being able to fill up the gas tank next door at COSTCO!
July 10, 2014
Rated 5.0 out of 5.0 by Mac Family Candlewood Suites - Nanuet-Rockland County
We highly recommend the Candlewood Suites in Nanuet-Rockland County. Great staff, very clean rooms and easy access.
July 9, 2014
Rated 4.0 out of 5.0 by Joe U Affordable and Comfortable
This was a nice place to stay and a good value for the area. I would stay here again. There were some minor issues with gym and laundry equipment not functioning, but I wasn't even expecting to have access to a gym or a (free) laundry room!
July 8, 2014
Rated 5.0 out of 5.0 by dmarchie Great value, clean and comfortable
cannot beat the price, full kitchen and nice size bathroom. very clean.
July 8, 2014
Rated 1.0 out of 5.0 by willa400 unacceptable
This hotel was disgusting: poor customer service at front desk, dirty hallways
July 3, 2014
Rated 1.0 out of 5.0 by Ozie62 Poor qulity hotel
Avoid this place if you can. The rooms are poorly presented. Staff members are unwilling to help. I am not going to recommend anyone to stay there.
June 29, 2014
Rated 5.0 out of 5.0 by USMA14 Mom Thank you to all the Staff!
I wanted to take a moment and thank all of the staff at Candlewood Suites for going above and beyond for our guests and family.
We chose this hotel for our daughter’s graduation from West Point due to the hotel being affordable and a reasonable drive to the events. However, I did not expect the level of service and genuine hospitality that all of the staff provided.
The sales manager was very nice and professional from the very start as we booked almost a year in advance. The hotel manager took a direct interest in our stay and all our family members as we came and went each day. She greeted us all as friends each time and knew many of our names. The night manager became a member of the family and by the time all our guests arrived in the wee hours of the night from TN, he greeted them as family. I had made a few mistakes with my reservations and he personally made sure each of the 6 reservations were correct. My family and friends were very appreciative of him having their rooms setup and ready to go as soon as they came in at 1 am!
If you need clean, safe and affordable accommodations with a great staff, I highly recommend this hotel but mainly for the staff that seem to have been in place for some time. If you need assistance, they will do their very best if you just ask nicely.
I especially liked the fact that they had a guest pass to Costco that is just steps from their back entrance. There are also lots of places to eat nearby. The one bedroom suites were very nicely laid out and I used our suite to have a light breakfast for our family each family before departing to West Point each day. The kitchens have all the basic items and plenty of storage space for a small suite.
The location was very convenient as well. Easy access to Palisades Parkway and areas of interest. The hotel was very quiet at night and I actually slept very well for the few short hours we had each night. If you need to settle into a place for more than a few days, the conveyances of the extended hotel make a huge difference. The hotel is not designed to be a one or two night business hotel, but someplace you come back to after a busy day and need extra space to make an extended stay a little more like a home than a hotel room. The setup is great for those on extended business travel or need apartment like accommodations.
Thank you again to all of the staff at the Nanuet Candlewood Hotel.
Your New Nashville Friends!
June 12, 2014
Rated 5.0 out of 5.0 by zokie77 clean and great service
recommend this hotel for people who like to cook their own meals. The kitchen is equipped with whatever you need, supermarkets nearby.
June 3, 2014
Rated 1.0 out of 5.0 by RubinV If you a smoker this place is for you
Booked two rooms after family event so we could stay in area for weekend. Usually I stay in Tarrytown, but since event was close to Nanuet and I am IHG member, i tried this place. Big mistake. Rooms and hallways reek of smoke. Its an older property so furniture and rugs everywhere have smoke smell or chemical smell trying to cover up smoke. Told staffa bout problems. They only had one room available and that room was no good.
Never, Never, Never stay at this place. Its a shame cause location is good as its near shopping and 20 minutes from Woodbury Commons
May 31, 2014
Rated 5.0 out of 5.0 by Jonathan60 Improving
Everything was clean and in good shape this visit. The bird infestation is gone. I will continue to return to this property for my Rockland county trips.
May 31, 2014
Rated 3.0 out of 5.0 by Chuck9 Not for Business
This hotel was nice enough, but the halls smelled of cooking.
There are too many residence and it's not really for business travelers e.g. no breakfast, very limited dinner restaurants within walking distance, no bar, etc.
May 26, 2014
Rated 2.0 out of 5.0 by Butterman Ok property with a noisy gutter!
Staff was very friendly. Hallways had an odd odor to them. Rooms were older but ok. Major problem was the gutter constantly banging against the outside wall all night long. I find it hard to believe that no one has ever complained about it to get it fixed!
April 1, 2014
Rated 4.0 out of 5.0 by StephRam CAT Adjuster
The staff was very helpful and accommodating. I did not use the cupboard so have no valid input there.
Everything was quite nice. I am not much of a city fella so sleep quality was affected by urban setting but that is no reflection on the facility.
Nice experience overall
One detriment was that I stepped outside to get something from my vehicle and found a non-guest peeing on my truck. Need to improve parking lot security here
March 28, 2014
Rated 4.0 out of 5.0 by judgeandy Great Stay
Had a comfortable stay at the motel.The room was immaculate, roomy and comfortable. The service staff were courteous and helpful 'The motel was conveniently located for access to everywhere in the Rockland County and I would highly recommend the facility to anyone looking for a motel in Rockland County New York.
March 7, 2014
Rated 4.0 out of 5.0 Great Staff and great rooms
I stayed in a one bedroom suite. The room was a very decent size. The little kitchen area had a full size fridge cooking utensils, pots, pans and pretty much everything I needed for my stay there. The bed was absolutely comfortable. Desk personnel were really nice. I would definitely stay there again, as I'm in town a lot... just wished they had better deals for weekend stays. All in all they definitely get my vote!
February 12, 2014
Rated 4.0 out of 5.0 by Hayes2014 Fine sleeping arrangements for the whole family
Suite room was much bigger than I anticipated for our group of three adults. We stayed in same room for two separate nights and was convenient to shopping, restaurants and family. The staff was very helpful especially the night clerk how helped us out with a problem with the reservation.
January 30, 2014
Rated 2.0 out of 5.0 by SAMURAI009 It was OK.
We were greeted by Even who is super Front desk personal and despite lack of resources he was able to fill all request we requested. We had two rooms across from each other and identical. We wish that there is more house keeping services while our stay of 3 days.
Overall, our stay was OK.
January 5, 2014
Rated 5.0 out of 5.0 by asdasdada Comfortable bed and great service.
First visit very enjoyable. Would stay again and recommend.
January 1, 2014
Rated 5.0 out of 5.0 by MJW31 Convenient, comfortable, reasonably priced
Despite the last minutes reservations, accommodations were expeditiously arranged & staff was very pleasant and helpful.
December 15, 2013
Rated 5.0 out of 5.0 by AdzAllstate A much welcome & pleasant surprise!
Room was very clean, comfortable. It was apparent the room was recently renovated & was done very tastefully. The front desk was very accomodating & friendly. A great value for the price. Don't change a thing. I will be back.
December 3, 2013
Rated 5.0 out of 5.0 by laney619 Friendly staff
We were only here from about 2:00 a.m. to noon, but in that time the staff was super friendly and helpful. The room was large and clean, and there is even a good, cheap deli within walking distance for breakfast. Highly recommend!
December 1, 2013
Rated 3.0 out of 5.0 by longbeach13 two night stay
Room not cleaned daily
Room had a broken toilet seat
November 21, 2013