Rated 4.0 out of 5 by 333
Rated 4.0 out of 5.0 by 1220WNS Comfortable room, bad food
This hotel is very busy with local events. Very clean and updated with the exception of breakfast food. Not enough choices for non- meat eaters. Turkey saugage was hard as brick, no chicken saugage either. Tried room service...... not very good. Maybe a language barrier with staff. Room and bed were very comfortable.
May 29, 2014
Rated 5.0 out of 5.0 by Traveller955 Walking distance to great shops, very wonderful staff
I would complement the staff particularly Verel, who works in registration. She was ver friendly and welcoming even when we arrived at one o'clock in the morning.
The facility is excellent, location is great, service and staff wonderful.
I look forward to staying again.
May 26, 2014
Rated 5.0 out of 5.0 by TaiChi Man Accomondations
Great room! Great bed, wonderful sleep!! Great service at the front desk!!!
May 23, 2014
Rated 5.0 out of 5.0 by LisaM06 Beautiful guests rooms and impeccable bathroom !
We stayed at the Crowne Plaza in White Plains last weekend for our sons college graduation. We were very pleasantly surprised by how beautiful the lobby area, shops, restaurants and guests rooms were. The bathrooms were spotless and the bedding was so comfortable . The best night sleep that I EVER had at a hotel. The bed felt just like ours at home. I would HIGHLY recommend staying here!!
May 20, 2014
Rated 3.0 out of 5.0 by GeorgePB Restaurant
While the overall hotel itself was very good and the rooms comfortable I can't find much good to say about the on property restaurant service. The food at the breakfast buffet was very good but there were not enough service staff to even seat you, we had a large party (8) on a busy Saturday morning, grant it, but we waited at least 20 minutes for someone to come over to us and about 30 minutes to actually get a table.
The waiter who was actually the one that sat us was very apologetic but even he said that they don't have enough staff to handle a large crowd.
May 20, 2014
Rated 3.0 out of 5.0 by Nate146 Amenities for Elite Status
Recently you have closed your complimentary evening reception and breakfast to platinum members. It was always nice to grab a bowl of cereal or oatmeal before heading off to work, and I always appreciated that about the Crowne Plaza brand. I believe it is unwise of you to rescind that from your members with elite status. The other day I checked into your main competition and for my elite status there I received extra points plus snack plus complimentary breakfast in the restaurant. I'm disappointed and may change my hotel preferences if this policy doesn't change.
May 11, 2014
Rated 5.0 out of 5.0 by Sparkes Friendly staff and busy atmostphere
I stayed at this hotel for a workshop in the area. I was really pleased that there was a free shuttle that brought me to the workshop at the Burke Rehab Centre every morning - and it was always on time. There seems to be a lot of professionals that stay here cause the entrance was packed every morning with people, waiting for an assortment of rides to different places. There is a lady who is in charge of arranging the rides and she obviously respected that no one wanted to be late cause she called out each shuttle and where it was going in a very efficient manner.
Staff were friendly and fun - on check-in, the staff at the desk had a pizza that had been just delivered to them, and they even offered to share some with us before they opened it for themselves. It was a kind gesture, although it was after midnight and we decided to wait for breakfast in the morning!
Would highly recommend this place :)
May 7, 2014
Rated 5.0 out of 5.0 by Jenny S Excellent
Excellent staff, easy check in, very comfortable & reasonable, would stay again.
May 7, 2014
Rated 4.0 out of 5.0 by Laba1969 Michelle
The hotel is great and the location is perfect, The staff were very welcoming and professional.
The only thing that made me upset was that the blanket was too thin and very heavy and it was freezing cold at night.
If it had a better upscale blanket I guess my stay would have been perfect,
May 3, 2014
Rated 4.0 out of 5.0 by Tim481 climate control
The thermostate is detects motion in room to operate. After going to sleep, heat shutdown. I awoke about once an hour to wave my arm to get heat to come on. Walls are thin. you can hear all activity in next door rooms
April 22, 2014
Rated 5.0 out of 5.0 by ManoTraveller Home away from Home
I have stayed at this hotel for at least 35 nights and it is a great place. The management team and staff are great and they always make us feel welcome. The food is great and the new bar area is a great place to relax. The business floor is awesome and the staff that work there are great.
April 18, 2014
Rated 4.0 out of 5.0 by Remote Soundings Nice updates but platinum members lose benefits
I stay at the White Plains Crowne Plaza often. They have updated the rooms nicely, the staff is friendly & helpful, and the location is convenient to a wide variety of restaurants and shopping - for when I forget socks or anything else.
Downside: the HVAC system is rather noisy, and setting correct temperature is quite difficult given one can only get heat when the thermostat is set at 74 - or else you get cooling.
As a platinum IHG member I did greatly appreciate the use of the 12th floor hospitality suite on occasion; after work for a quick snack or bottle of water; or in the morning for a quick bite to eat before rushing out to my busy day. Unfortunately that has been taken away , the benefit reduced to either a complimentary glass of wine for my stay or a few points - both of which were available before as well.
Just a sign of the times, I suppose.
April 14, 2014
Rated 1.0 out of 5.0 by Ben123456789 Ugh...
Clueless and unhelpful staff, billed twice for my stay
April 11, 2014
Rated 4.0 out of 5.0 by yayfemales mostly excellent
most aspects of my stay at this hotel were excellent. my only complaints were about
1) the climate control system - it didn't do a good job of maintaining a constant temperature in the room, the fan-always-on setting did not work, and the air was dry and caused me to wake up with a sore throat and a headache on my second night, and
2) the room service staff did not retrieve used room service trays from the halls in anything resembling a timely manner; there was a dirty tray on the floor in the hall outside the room next to mine for 12 hours or more, and after i ordered room service, put my tray out in the hall, and *called* room service to let them know it was ready to be picked up, my tray sat out there all night and into the morning as well. it's very unappealing (and unsanitary) for the staff to leave used room service trays in the halls all day or all night.
i also don't remember receiving any recognition or an offer of free wifi connectivity for being an IHG rewards club member.
other than that, i think my stay was pretty excellent.
April 9, 2014
Rated 5.0 out of 5.0 by Les... Friendly staff and great breakfast.
From check-in to relaxing in the lounge to breakfast in the morning, the staff in all areas of the Crown were pleasant and accomodating. A minor maintenance problem in my room was responded to promply and fixed right away.
April 8, 2014
Rated 5.0 out of 5.0 by ken H great service and central location
Everyone was very helpful an d very professional Rooms were immaculate and very comfortable . We will certainly stay again
April 7, 2014
Rated 5.0 out of 5.0 Convenient Stay
I did find the duration of my stay in Crowne Plaza White Plains New York memorable. In a sense the staff are accommodating to every request I asked during my stay. From the moment we check in her name was Jacquiline, the housekeepers who clean my room 528 everyday they even leaved a note everyday on my table, the staff who helped to deliver my lost baggage from the airport to my room and to the staff who check out me. Everything went flawlessly awesome. I will recommend this Crowne Plaza property.
April 5, 2014
Rated 3.0 out of 5.0 by TexasB747 Heater/ac unit
Heater was extremely noisy, had to change rooms! Second room was better but the heater was still to loud, a lot of vibrations, way above acceptable levels. Thermostat was working poorly, to much fluctuations, +-5 F.
April 3, 2014
Rated 1.0 out of 5.0 by NBA man Noisy raditator
The noise coming from the radiator in the room was noisy and unbearable. I had to sleep with a jacket on in order to stay warm. I will never stay at that hotel again. I caught a cold from the conditions there.
April 1, 2014
Rated 5.0 out of 5.0 by BlS1 Great Hotel
This Crowne Plaza is one of the nicest hotels I stay at, and I travel for a living. I stay in White Plains often...this is definitely the hotel to stay at while there. Close to many restaurants, shopping and anything you may need. The food is good, and the staff in the restaurant is very good. I have been staying here for years and the staff has remained the same for the most part. This says it must be a nice environment and management treats them well. The rooms have just been updated...very clean, quiet and comfortable. The shuttle to the airport is always ready and on time.
March 29, 2014
Rated 4.0 out of 5.0 by da1970 Stay in Hotel
We did aprishiate our stay in the Hotel. The only thing we did miss was the pick up service from the train station and a free break fast.
March 27, 2014
Rated 4.0 out of 5.0 by bhanu77 i don't have one
We had to call front desk and waited quite awhile and then called again for someone to come and adjust heat. Because heat went off and on and couldn't get to sleep. We didn't know that the thermostat was where it was. So in future pls let peo know so they can shut it off so it won't disturb their sleep. Also two othr people on the way home said they were trying to find where on the radiator was a p lace to shut it off - they were to hot.
Refrigerator froze our food - had to leave some out and it spoiled because of that.- Another person told me their refrig froze items also. Everything else was fine.
March 26, 2014
Rated 4.0 out of 5.0 by Hahnemann Comfort and nice staff
Stayed 2 nights for a conference. Staff nice and comprehensive. Great location, easy to reach. Room comfortable and clean, bed maybe a lillte springy. Just one thing was missing, a little shampoo... Would recommend.
March 26, 2014
Rated 5.0 out of 5.0 by Lynne and Dante Had a great weekend!
My husband and I booked a weekend away to celebrate our anniversary. We found the room to be clean and comfortable, the bathroom to be extremely clean--even the floor, which sometimes
gets overlooked even in a good hotel, but not here.
We cannot say enough about the staff, especially Emily, the concierge who really went out of her way to ensure we had
a wonderful time.
The front desk personnel, waiters and bartenders were all
pleasant and helpful, as well.
We were able to enjoy a delicious breakfast buffet that featured a lot of fruit and varied choices that were all things we really like to have for breakfast. All in all, a memorable stay!
March 26, 2014
Rated 5.0 out of 5.0 by President Joe Consistently good service
I have stayed with you for more than a dozen nights in the last fifteen months, and have always been well-treated.
March 22, 2014
Rated 2.0 out of 5.0 by EZRider The hotel needs some work.
The front desk area needs to be reworked to allow some sort of desk space for doing paper work. The is no place to put your briefcase down to pullout documents you needs to check.
March 22, 2014
Rated 5.0 out of 5.0 by Shelby57 helpful staff
Short stay for a conference, staff was extremely helpful and polite, from the desk to the waitstaff. The concierge was very helpful and reassuring, very nice lady! Would've preferred a king room, but the beds were comfortable so all in all a very pleasant experience.
March 19, 2014
Rated 3.0 out of 5.0 by GPP1961 Why belong to IHG Rewards???
This hotel is certainly nice enough. Rooms are clean and comfortable.
There is no recognition for being an IHG rewards member. No complimentary lounge, breakfast, not even a bottle of water. They have even discontinued their shuttle service to the downtown (restaurant) area.
Not feeling the love...
March 16, 2014
Rated 4.0 out of 5.0 by TomBo62 Excellent Service
Bravo to the reservation staff at the front desk of the Crowne Plaza. I arrived at the hotel to check in and to my dismay learned that I had made my reservations for the following week (Senior Moment). The young lady checking me in said not to worry I can change your reservation from next week to this week and get you a room in the hotel today. She was very courteous and turned what could have been a big problem for me into a happy ending of a long day. I will certainly be back again to this hotel and will recommend it to my other business associates as well.
March 15, 2014
Rated 5.0 out of 5.0 by Shelly22 Friendly staff, very comfortable beds
I've stayed here several times before and every time I have exceptional service. The rooms are always clean and the beds are extremely comfortable. The location is great, very close to the bars but just far enough away where it's not noisy.
March 12, 2014