Rated 4.0 out of 5 by 395
Rated 4.0 out of 5.0 by TomBo62 Excellent Service
Bravo to the reservation staff at the front desk of the Crowne Plaza. I arrived at the hotel to check in and to my dismay learned that I had made my reservations for the following week (Senior Moment). The young lady checking me in said not to worry I can change your reservation from next week to this week and get you a room in the hotel today. She was very courteous and turned what could have been a big problem for me into a happy ending of a long day. I will certainly be back again to this hotel and will recommend it to my other business associates as well.
March 15, 2014
Rated 5.0 out of 5.0 by Shelly22 Friendly staff, very comfortable beds
I've stayed here several times before and every time I have exceptional service. The rooms are always clean and the beds are extremely comfortable. The location is great, very close to the bars but just far enough away where it's not noisy.
March 12, 2014
Rated 5.0 out of 5.0 by FreddyFlash A Great Evening
My wife and I spent an evening at the White Plains Crowne Plaza. It was delightful. The room was beautiful and clean. Beforehand, the person at the front desk was very helpful and pleasant.
I would highly recommend this hotel for those who need to stay. In White Plains.
March 12, 2014
Rated 3.0 out of 5.0 by CHUNKY234 VERY CLEAN ROOM AND A COMFORTABLE NIGHT STAY
THE ROOM WAS VERY CLEAN. JUST NEED A MICROWAVE IN THE ROOM. OTHER WISE HAD A GREAT STAY
March 12, 2014
Rated 2.0 out of 5.0 by BCW2235 Location is Great, People are Nice, Everything else Below Average
It's obvious this place survives on the prime location. I am in NY at least 10-15 times a year and only stay here occasionally because several other hotels in the area have much nicer amenities, service, rooms, beds, etc. Here are the highlights of my last visit 1) Bed was saggy and in a condition it should be replaced 2) Fan on the heater was very loud. When it kicks on you have to turn up the TV. It also woke me up in the middle of the night and 3) the bathroom faucet was loose. It wasn't a loose handle. The entire faucet body moved when I tried to use it.
Here's a puzzle for you.
I brought a glass of wine up from the bar. I have done this in dozens of hotels over the years and the cleaning crew always takes the glass and I assume returns it to the main kitchen. However, after returning to the room the next night, I found the wine glass "cleaned" and turned upside on white paper coaster. The mystery is how was this cleaned and sanitized? Normally, you would expect any dirty glasses to be swapped out with clean glasses from the cleaning cart, but they don't have wine glasses on them. So apparently the cleaning crew can just wash your wine glasses in the room. Probably using the bathroom sink and a dirty rag? I can see they were trying to do something nice, but this was a complete failure of common sense and service. You could pull the old "furniture polish" trick with the normal room glasses and visitors won't know. But do it with a wine glass and it's obvious.
March 11, 2014
Rated 5.0 out of 5.0 by jammydodger0905 MODERN REFURBISHMENT, COMFORTABLE ROOMS
It has been a few years since I stayed at this hotel, and it used to be old, grubby and in desperate need of an overhaul. Fortunately this has been done and the results are FABULOUS!! My only complaint if anything would be the connecting doors - I mean, really, is there a need for 2 in one room?? It would also be nice to have some liquid creamers for the coffee in the room - the powder ones are horrible!!
The location is great for local shopping and it's not far from the airport, which is lovely for those in the jet-lag department!!
The staff are generally nice and helpful, and the breakfast is fresh, and of a good quality. I know there is a mall directly outside the hotel, however a courtesy ride to the other shopping area (2.5miles away) would have been nice, bearing in mind the USA isn't re-knowned for providing local transport to such places!!
February 24, 2014
Rated 4.0 out of 5.0 by Gary M Comfortable bed and great service
I thoroughly enjoyed my stay here. I would visit again
February 20, 2014
Rated 5.0 out of 5.0 by Ms..A First Timer
All i can say is...excellent service. .will be staying again. ..
February 20, 2014
Rated 2.0 out of 5.0 by jlstine Last stay
Most surly; least helpful front desk staff in our system
February 17, 2014
Rated 2.0 out of 5.0 by CTURC Decent hotel, room needs some attention
Staff is very nice at the hotel. The woman who works the bar in the mornings is fabulous.
The hotel room I was in was in need of some attention with a very loud, rattling air / heat system, a lock box that didn't work for valuables, no hot water and a trickling water spout in the sink that could not come on full blast.
I stay here frequently and the staff is very good and helpful. The rooms and hotel do honestly need some upgrades and investment.
The location is great by the mall, etc.
February 17, 2014
Rated 2.0 out of 5.0 by Jen75128 Not worth the hefty price tag...
The hotel itself is very nice and comfortable in terms of the rooms, bedding, lounge area, restaurant/bar. However, here is a quick list of what needs to be improved (especially considering how much you pay to stay here): the initial customer service at check in could be much friendlier and provide you with helpful information, such as where things are located, or at the very least ask if you have any questions they might be able to help you with; the restaurant was overpriced and not adequately staffed as evidenced by myself getting served my meal (a burger, presumably not that difficult) 45 minutes after my two dining partners were served their meals; the transportation person saying something and actually trying to follow through, like securing a taxi in order to reach a work conference in time (for which the organizers of the conference once contacted were able to secure the same said taxi in a matter of minutes that this woman took 3 hours and still had nothing); and the simple fact that basic wireless internet service is not included in the high price of the room (something that does not cost $9.99 per 24 hour period per hundreds of guests that stay in your hotel for you to offer). Overall, I would not choose to stay at this hotel again and would not recommend it to anyone else.
February 9, 2014
Rated 5.0 out of 5.0 by poojoo greant sevice
I had a wonderful stay at the Crown plazza , swan in the pool with my grandchildren ,ate at the restauant\..Beds were comfortable
February 7, 2014
Rated 2.0 out of 5.0 by flyjets no wifi. bad shuttle driver
no wifi during my 12 hr stay. shuttle driver had constantly pulsating throttle foot was very annoying.
February 3, 2014
Rated 5.0 out of 5.0 by Bradley1 fresh and new
i have stayed at this hotel many times, and since its remodel it is fresh and new, i got room service and the food was great!. staff was friendly and helpful
January 16, 2014
Rated 5.0 out of 5.0 by Privatewings Great accomodations!
We had some business to take care of while in White Plains. Choosing the Crowne Plaza was the best thing we did. It has clean rooms and a great staff. The bed was very comfortable and the bathroom was very clean. It is close to lots of shopping and restaurants that are within walking distance. In the future, I will always choose the Crowne Plaza when in White Plains and I highly recommend it.
January 14, 2014
Rated 4.0 out of 5.0 by LawTravels4 All in all, served its purpose.
I visited this property to visit the Christmas tree in New York City and to avoid the high costs of staying in the City. It was my first time staying in a Crowne Plaza. All in all, it was a win. Most staff were quite courteous-especially my waiter at breakfast, the woman at the gift shop, and the bartender, who still served me right at last call (I apologize that I missed their names.) The front desk staff generally answered my questions well-but I was a bit disappointed that there was not a shuttle to or from the hotel to the White Plains Train Station. (I didn't mind the walk, but, a guide to walk would be helpful.) The pool was also nice and breakfast was delicious.
I would appreciate some improvements for a future stay, however. My toilet was slow to flush and my shower was slow to drain. (I suspect some Drano will remedy these problems in short order.) I also saw vans out front and wondered what they were doing if they were not shuttles. Some clarification would be welcome on that. It was also a bit tricky to reach from I-287. Some signage or clarification would be appreciated-and I did not realize how far it would be from the train station. But, I didn't mind the walk or the cab ride.
January 6, 2014
Rated 3.0 out of 5.0 by mtn girl comfortable sleeping and fast room service
We arrived New yrs eve and not for partying but for my fathers funeral.Cost for that night absolute rip-off. Even the soda machine was empty. Most of my requests for comfort for my mother were not met. No bell service, really no one cared we had no direction. One bathroom the tub had bugs/dirt but no one answered front desk.
Room service quick and hot, dining room service SLOW.
Surprised bathrooms had no fans and charged for internet service.
January 6, 2014
Rated 2.0 out of 5.0 by Buddylove stay on news years eve
The level of noise was terrible! Granted it was New Year's Eve! Had to call down to the front desk twice which no one answered until the 10th ring or so. It was like being in a college dorm. Yelling,doors slamming people running up & down the halls etc. It also came to my knowledge that there was a brawl on the eight floor. Where was security when all this was going on?? It took two phone calls one at around three or so,then 5:30.
January 6, 2014
Rated 5.0 out of 5.0 by Dane23 Cleanliness
The new renovated rooms were very clean! We enjoyed our stay here and would highly recommend it! Everything is very well taken care of and the staff is very helpful with anything you may need.
January 5, 2014
Rated 5.0 out of 5.0 by triv Grt Room
Although it is difficult to give a review based on the fact that my stay was very short, New Years eve, upon arrival room was more than what i expected. It was excellent. The bed was comfortable from what i recall. I would definitely return n stay a bit longer to enjoy what hotel has to offer. Hotel was not far from many bars and restaurants in the area.
January 4, 2014
Rated 5.0 out of 5.0 by Ashley J New Years Eve
I am normally the type of person who brings a pillow case to hotels, and sometimes my own sheets. But this hotel I felt was so clean and felt perfectly fine sleeping in the bed with no issues! Very clean and modern rooms!!! Highly recommended!
January 4, 2014
Rated 5.0 out of 5.0 by Adman78 Excellent room accommodation(s) & friendly, cooperative staff
In our first visit to your hotel, we were pleasantly surprised to see and use the extensive amenities available. The room was spacious and very comfortable. Having the workout room and indoor pool was a real plus. All of the staff were extremely friendly and went all the way in being helpful. One particular incident amplified this.
When I returned home, I had the misfortune to discover my computer flash drive missing, with much of my company business on it. I called and was connected with Security. Scott Forrest volunteered to hunt for it in the room I occupied. He called me within a half hour to report he found it on the floor near where I told him I had kept my laptop.
Further, he assigned a reference number and explained to me how UPS would pick it up and mail to my home. I was overwhelmed with relief and extremely grateful to him for going overboard to help me out.
Thank you Crowne Plaza for a most enjoyable stay!
December 25, 2013
Rated 5.0 out of 5.0 by Eddie64 Great Stay and Value
I had a very pleasant stay once again at the White Plains, NY Crowne Plaza Hotel. Everything overall was great. I've stayed at this hotel on different occasions in the past six years. I have nothing to say but good things about my overall experience at this hotel. I highly recommend this hotel for anyone visiting this area. You truly get your monies worth in value of the cordiality and professionalism of the hotel staff.
December 18, 2013
Rated 5.0 out of 5.0 by Jolly1 Guest services
All staff very helpful and friendly. Concierge very helpful in making arrangements for airport shuttle. Extremely convenient for shuttle to pick up when arriving to airport.
December 15, 2013
Rated 5.0 out of 5.0 by MonaLisa300 Rooms are beautiful!
Have been staying at this hotel for work since 2006, the guest rooms and all public areas have been completely renovated in the last year and they are fantastic - clean, modern and well maintained, not drab and dated like it was before.
December 14, 2013
Rated 4.0 out of 5.0 by Symphony Nice Hotel
I enjoyed my stay at the hotel. It is beautiful and clean.
December 10, 2013
Rated 2.0 out of 5.0 by emh13 Long waits; inaccurate information
So - there were HUGE lines at the front desk at every turn - from checking in to trying to get an extra key to asking a question. There was rarely a concierge available; when I asked a front desk person where the closest coffee shop was, she sent me to the mall….it was 7:30 am and after walking around the mall, realized that it did not open until 10…by that point I was running late for a meeting and so didn't get my coffee. There was some issue with the internet; even after being on the phone for 20 minutes with the people from the internet, it didn't work. I went down (another wait in the front desk line) and they switched my room. Still no service. Finally (another wait in the front desk line) they gave me a pin number, which DID work. I used the valet for my car - also a wait - though the valets were at least quite friendly and helpful - one time I ended up going in and giving my key to another hotel person because I was going to be late for something. Overall, a very poor experience.
December 9, 2013
Rated 5.0 out of 5.0 by nconn AV Assistance
In addition to my comfortable stay, I must comment on the exceptional service provided to me by Jay, who manages the computers / audio visual needs for the hotel. I realized upon setting up my computer for a presentation that I did not have the appropriate cable to allow connection to the projector. Jay went above and beyond to find me the proper cable and then assisted with the connections to allow my presentation to go on as planned. He then checked in with me several times as I was running through the slides. His relaxed demeanor was both calming and reassuring. I wanted you to know how grateful I am.
December 9, 2013
Rated 1.0 out of 5.0 by Pisti Repeat client very disappointed
Here are my issues with this stay:
1. It was so noisy upon our arrival that the first of the 4 nights, we couldn't sleep
2. Upon Check in, I was told that as a priority club member, internet would be free. It wasn't and had to be corrected on checkout
3. I have two accounts for priority club that I wanted merged into one - not only could the front desk not do that, but neither could the priority club once I wrote to them. Absurd
4. The breakfast buffet is absurdly expensive, particularly as the price does not vary even after the omelette station is closed and no longer available
Very disappointing. I'll now have to find a new place to stay on my twice yearly trips to White Plains
December 4, 2013
Rated 5.0 out of 5.0 by Chris2021 worth the stay
Worth the upgrade fee to the club level staff is getting better from last time I stayed!
November 25, 2013