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Rated 4.7 out of 5 by 46 reviewers.
Rated 5.0 out of 5.0 by Great place to stay The staff was exceptional and the hotel was excellent. I would stay again. August 26, 2014
Rated 4.0 out of 5.0 by Bathroom and TV TV needs to be bigger. Bathroom needs stand up shower. August 21, 2014
Rated 5.0 out of 5.0 by great stay This was my third time staying at here and I would recommend this hotel to all of my friends especially my military friends. There military and government rates are awesome. The only drawback is that there is no on site pool, You have to walk next door to the neighboring hotel to use there pool and no continental breakfast. But the rooms all have full kitchens which more than make up for that. August 14, 2014
Rated 4.0 out of 5.0 by Great Hotel Very Nice Staff, Very Clean and Comfy rooms. A little overpriced but I won't complain. Very close to eatery spots. We parked at hotel and walked across the street to eat. August 12, 2014
Rated 5.0 out of 5.0 by Sleeping I just wish they had bigger beds in there rooms I am 6-5 and I have off the bed LOL and the office chairs will not raise up high enough to reach your pc right. August 8, 2014
Rated 5.0 out of 5.0 by A great stay My wife and I couldn't have been more pleased. Top marks across the board. July 28, 2014
Rated 5.0 out of 5.0 by Great 5-day stay Enjoyed my stay in this conveniently located hotel. Kitchen and internet worked well. Room and hotel were clean and bed was very comfortable. I would definitely consider staying here again. Appreciated complimentary coffee and newspaper to start my day going out the door. Front desk staff always friendly. July 28, 2014
Rated 5.0 out of 5.0 by it was okay hotel was clean except our microwave, for price I would probably check other hotels with breakfast included July 28, 2014
Rated 5.0 out of 5.0 by Great front desk staff and room comfort The front desk staff at check-in and out excellent. Cleaning staff friendly. Loved recliner chair to watch TV. Enjoyed the full kitchen and coffee in the room. The location was great for nice places to eat. July 26, 2014
Rated 4.0 out of 5.0 by Okay...BUT I was expecting a bit more friendliness from the staff. I was greeted by a frazzled desk associate, but she quickly got herself together and offered me a cookie. She did however assume that I was not an IHG member and did not ask me. I had to tell her I was an IHG rewards member. This was glaringly different from the guest who was greeted (and asked if he was a member) and I was never asked. I was also slighted in being told about the hotel accommodations, which would have been important for my stay. The hotel was very quick, clean and I could tell they cleaned their linen, bathroom and kitchen areas well. I was really happy about that. That made my evening more comfortable to be in a clean room. My bed wasn't as comfortable as I would have liked and I couldn't get the temperature to cooperate. Check Out was smooth and quick. I really did have easy access to the wifi, and there was an awesome lounge chair that I really enjoyed while working on a writing. July 7, 2014
Rated 5.0 out of 5.0 by Excellent facilities for traveling with elderly and physically challenged The handicapped room met all the needs of my sister who is arthritic and depends on a walker. Also, traveling with my elderly mother and she had no problems with navigating the hotel and using the facilities. As a caregiver traveling with two people that needed care, it was refreshing to have interest and help from the front desk clerk, who was by herself. July 7, 2014
Rated 5.0 out of 5.0 by Excellent This is the best Hotel and service, I received in years from a Hotel. I would recommend this Hotel to everyone. June 17, 2014
Rated 5.0 out of 5.0 by Great Stay! Thanks to Kelly for all staff for making my stay pleasant and relaxing!! June 12, 2014
Rated 5.0 out of 5.0 by great service great service, very friendly stuff great hotel in great area June 11, 2014
Rated 4.0 out of 5.0 by Lovely Experience My family and I had a wonderful time. It was affordable yet quality. June 11, 2014
Rated 5.0 out of 5.0 by Warm, friendly staff We have stayed here three times in the past few years and have always be happy with the service, cleanliness of the rooms, and amenities. We have recommended this motel to others who are planning on visiting New Bern. June 9, 2014
Rated 4.0 out of 5.0 by great spot for a wedding party Took up quite a few rooms for a wedding party. Nice to have the grill and picnic area in the back so some of the guests could cook out and visit rather than use a noisy restaurant. June 5, 2014
Rated 5.0 out of 5.0 by Long stay with them I stayed here for 9 months while working on a project. I enjoyed their professionalism and genuine kindness. Motels everywhere can learn lessons from this group from the manager, desk clerks, and the cleaning crew. They were great!!! Thoroughly enjoyed my stay. Warren May 19, 2014
Rated 3.0 out of 5.0 by Not my best experience I am rather new to business travel and am rather disappointed in my stay here this time. This was our second stay at Candlewood of New Bern. Our previous stay was much better. On this stay, the check-in staff member had a bit of an attitude - I assume this was due to some confusion on my part about check-in policy. On the following day, my husband left to drop me off for work, and when he returned at about 9am, the room had been cleaned out. He was told by the front desk clerk that she thought we were checked out when she saw us leave, so flagged the room for cleaning. We had not checked out. The second floor was a little noisier than our previous stay on the first floor. The room was clean and the bed comfortable. In the future, I will make different accommodations unless there is no other alternative. April 27, 2014
Rated 5.0 out of 5.0 Awesome Hotel!!! Spent 2 months here while working in New Bern and they treat you like family! Everything was always clean and fresh smelling everyday and the staff was awesome! Helpful and very courteous always! great place to stay and I will certainly be back if I come to New Bern again!! Recommend it to anyone visiting Here!! April 21, 2014
Rated 5.0 out of 5.0 by GREAT service and a great room! Aimee at the front desk was absolutely wonderful. She was ready to check us in when we arrived and she seemed like a member of the family. We were pleasantly surprised at the size and cleanliness of the room. Pictures are often deceiving. The pictures actually didn't do the room justice. The room was also nice and quiet. We actually wished we were staying an additional night. November 13, 2013
Rated 4.0 out of 5.0 by Room was EXCELLENT...Policy needs work The room was absolutely amazing and we enjoyed ourselves to the fullest while there. The only reserve was the apparent policy to bring towels back to get new ones. This was a bit inconveniencing to us during our stay. For example, we asked one of the housekeepers to refresh our towels but she didn't write it down and when we went to the front desk to replace the second set, they were a bit hesitant to give us what we said we needed because we lacked a few. We gave it to the housekeeper! How could we know she didn't count or write it down. I was personally glad to have asked her in the hallway because it meant I didn't have to go downstairs feeling "not so fresh" because I couldn't take a bath first. This policy needs work. Aside from that minor experience, we were helped and enjoyed the comfort and luxury of the room more for the rest of the weekend. Best regards, Pastor Sam October 10, 2013
Rated 5.0 out of 5.0 by Great place to stay-------------- The suites are centrally located and enabled us to easily get to all the places we wished to visit. It's a beautiful town -- the suites were comfortable, the restaurants were excellent! Then you can visit the castle, take a boat tour up the river, learn a lot of history -- and the people were friendly and helpful. We really enjoyed our stay and hope to return once again! Great weekend! Thanks!! September 4, 2013
Rated 5.0 out of 5.0 by Great service and accomadations! Our family travelled to New bern for a family reunion and chose to stay at the Candlewood. Great choice for our family with the kitchenette and comfortable accomadations. The free laundry and the ability to use the outdoor pool at their adjoining property was an added plus. Clean, spacious rooms and hotel with professional and courteous staff. We would definately reccomend! August 21, 2013
Rated 5.0 out of 5.0 by Very Pleasant Stay The hotel and staff were very nice, clean comfortable and well equipped. Pleasant all around stay. August 17, 2013
Rated 5.0 out of 5.0 by fantastic experience we had such a positive experience at this hotel. not only was our room beautiful and spacious, but the staff bent over backwards to be friendly and accomodating. we come thru new bern often and will definitely stay here again. wonderful. August 15, 2013
Rated 5.0 out of 5.0 by GOOD SERVICE I look forward to another great experience at Candlewood Suites. July 7, 2013
Rated 4.0 out of 5.0 by Bow Wow Wow Our stay at Candlewood was a pleasant experience except for the dog on the 2nd floor that barked all morning starting at 6am. According to the hotel staff, they ran out of pet rooms on the 1st floor and this customer had reservations. The customer did not put on reservation they were bringing their pet. Well, they left the hotel early that morning and the dog started up immediately afterwards (non-stop). It got so bad that housekeeping had to go into the room and put the dog in his crate (which the customers were supposed to do). The staff only offered an apology and that was basically it. I felt something more should have been done for the inconvenience, since I didn't book to stay near the noise box. June 28, 2013
Rated 3.0 out of 5.0 by Dirty paper towel I found a crunchy dirty paper towel under the cabinet with the trash bucket in. Also sunglasses were found under the desk. Made me feel like the kitchen was never swept & the carpet was never vacuumed. Other then that the staff were friendly. Can't beat a stove to prepare meals & a fridge big enough for both food & beer! May 30, 2013
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