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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    86%
    Recommend This Property

    Overall Experience

    4.1

    based on 60 reviews
    86%
    Recommend This Property

    Ratings Breakdown

    60reviews

    • 5 Stars
      34
    • 4 Stars
      10
    • 3 Stars
      8
    • 2 Stars
      5
    • 1 Stars
      3

    Excellent Staff, Flexible Support, Great Accomodations

    By

    February 26, 2015

    platinumelite

    The Candlewood Suites in New Braunfels, TX is an excellent extended-stay hotel. The staff General Manager, Keith Mire leads an excellent and hospitable staff who have provided flexible support and great rates and accomodations for my team of 48 people for over 9 months. The location is extremely convenient with many nearby amenities off IH-35 (exit 190). I highly recommend this hotel to anyone staying in the TX hill country.

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    Hotel staff

    By

    February 25, 2015

    platinumelite

    The General manager Keith and his staff were great and very friendly. They treated me like a member of their family.

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    Smells & does not have daily cleaning service

    By

    February 23, 2015

    I was unaware this was also an extended stay. I still do not see on the website that it mentions extended stay. Upon arrival we were told that since the hotel also has extended stay guests, to allow them their privacy, we do not have cleaning service each day. We were told if we needed clean towels to come to front desk and ask for new ones. We go ahead and check in since it is late. We go to our room and the room across the hall from us is blaring rap music. We go down to lobby and they give us another room. The room smelt like musty rotting wood. The shower had mold around it. The water pressure was awful. We were also told when checking in they don't have king beds, which we thought we had reserved. Later were told they do have 3 king rooms but they are booked. This was suppose to be a nice weekend for my husband and I. Very disappointing.

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    Good Experience

    By

    February 12, 2015

    platinumelite

    Good experience, clean, and friendly. This was my 2nd time there. Will go back. Spent 2 nights, very satisfied. Customer service was great, very helpful.

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