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Rated 4.1 out of 5 by 15 reviewers.
Rated 4.0 out of 5.0 by Great customer service during 2 unusual winter storms!! consistently clean and comfortable. During 2 ice storms in January hotel managers and staff were terrific, made sure guests were taken care of. Roads and bridges in area were closed due to ice, but hotel was fully staffed. no problems during these state emergencies. February 4, 2014
Rated 5.0 out of 5.0 by New Iberia stay I never stayed in a Candlewood hotel before and I can say that it was a very good experience. From the moment I ckecked in until I checked out. Personnel is extremely friendly and attentive to the guest needs. The room had a lot of space and having refrigerator and kitchenette was very convenient. Internet conection was excellent. October 27, 2013
Rated 4.0 out of 5.0 by room key malfunctioned 3 different times before repaired The room and hotel are good, but the lock mechanism on room door was malfunctioning and 3rd time it took 45 minutes for the desk person to get the door open. the lock mechanism was fixed correctly the following morning. Room across the hall was having the same problem. October 26, 2013
Rated 5.0 out of 5.0 by My Stay in New Iberia LA I actually had a blast. I stayed in the hotel for almost 4 months. I enjoyed the flexibility, the privacy, and the comfort of the hotel. Miss Pam was amazing and ALWAYS helpful and accamadating. I would stay there again. October 3, 2013
Rated 5.0 out of 5.0 by great price, great room Hotel is very clean. Rooms are comfortable. Stay here every time I'm in New iberia. Will stay at one in San Antonio next month. Hope its just as good. August 28, 2013
Rated 3.0 out of 5.0 by billing error I was charged fo (2) rooms. only stayed (1) night in (1) room.It was corrected with in a week or so! but seemed to be hard for the staff to figure out. The 3rd shift front desk did all she could to fix th issue. Not her fault. August 23, 2013
Rated 4.0 out of 5.0 great hotel Nice room with full kitchen, BBQ grill outside. free dinner once a week. Free washer and dryers, only down side was about half of them were broken. August 21, 2013
Rated 2.0 out of 5.0 by Needs work There was water leaking in the bathroom ceiling. It smelled like mildew. The toilet broke and we were told that there was no maintenance on call so we had to go a whole night without a working toilet. They didn't offer us another room or any consolation. The wi-fi didn't work in our room. When I went to the front desk, was told I could get tech support on the phone and handle it myself. It wasn't a problem I could fix from my room. The signal was not strong enough. Staff was not helpful and room was not clean. I would not recommend this hotel and I'm very disappointed. August 16, 2013
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