Rated 4.0 out of 5 by 83
Rated 5.0 out of 5.0 by DMac293 Staff and Service
It has been a while since staying at any IHG properties. The manager was working the desk when I arrived and I did not have my Priority Club membership information with me. He attempted to locate it quickly while checking in, but was unsuccessful. Later, about 30-45 minutes, I received a call that he was able to locate my account and verified the needed information to make sure it was me. He did all of this without my asking for this to be done and was really way above and beyond the level of services I would have expcted.
March 3, 2014
Rated 4.0 out of 5.0 by Sergiogdl Excelent place
Excelent place, excelent location, excelent staff
I Recomend over others brand hotels.
February 13, 2014
Rated 2.0 out of 5.0 by mgmnet They have done better...
It is not fair to judge this particular Holiday Inn Express on the fact that it is a non-smoking facility. But that can be considered a fact that biases this review toward the negative due to a few other flaws.
My initial room was on the first floor about 30' from the front entrance. That was perfect. But after I unpacked a while I turned on the TV and it was not working as it was designed #the HD channels, which are #as I checked# intended to be carried, were "frozen." Yet instead of replacing the TV #which does not seem to hard although there might be more to it than I realize# they had me move to a second floor room.
Another faulty aspect was the internet connection - it was very slow. The desk manager said it was "next on our list" to upgrade" and that they would tackle that after a few ongoing renovations were completed. Some contractors were re-varnishing the chairs in the lobby/breakfast area, but one spends most of one's time at a hotel in one's room or in a meeting room #if available#. I'd rather have the internet connection work and sit on chairs with a few scratches on the while I eat breakfast.
It needs a little SOP and facility adjustments, but, as I experienced at the HIE that has smoking rooms on Kaliste Saloom in Lafayette, they can get it right. I would recommend checking on the status of the Wi-Fi speed and have that as a condition for your keeping your reservation as well as having that possibility reserve a room in a different HIE. That will prove burdensome to HIE #and they may not do it# but it should get them to make the adjustments required for a better review by the next guest who writes a survey.
February 4, 2014
Rated 5.0 out of 5.0 by MudderFudder Nice Night
Clean room, spacious bathroom, quality amenities. Location is excellent, too.
December 29, 2013
Rated 3.0 out of 5.0 by Cottontop Good location, quiet, and good breakfast.
The carpet in our suite had not been cleaned in a long, long time. I didn't bring house shoes with me so I wore a pair of white cotton crew socks walking around the room, and they became very dirty from the carpet. The carpet had a chemical smell, so instead of cleaning it, must have treated it.
December 8, 2013
Rated 5.0 out of 5.0 by MudderFudder Comfortable Stay
NIce, clean, spacious rooms. Entire staff was very nice and accommodating. Breakfast was good, too with a nice variety.
November 30, 2013
Rated 5.0 out of 5.0 by GiGi3909 Great stay. Needs some cleaning
My sisters and I stay at this hotel every year and this is the first time I would have to say that there needs some repairs or updating. We had a double queen suite. It provides plenty of room for four adults but were disappointed to discover that the bath tub was in very poor condition. Needs replacement. Also this is the first time that we have been disappointed in the cleanliness of the carpeting. Our socks were black after walking on the carpets. :/
November 14, 2013
Rated 3.0 out of 5.0 by CJ101213 Our stay
My husband and I stayed October 12th - October 14th. Made our reservations online through IHG website. Front desk clerk stated she could not change the rate to what our reservation reflected. We woulg get that issue addressed in the morning. Get our key go into room 212 which smelled strongly of smoke. We are not smokers so it is easily detected. Husband went back to desk for room change. The new key would not work for 230 had go back down. Key work after fifth try. When we checked in my husband told the young lady he would pay with a different card upon checking out. When we checked out my husband asked i am not being charged twice. The clerk stated well I took off the first card and put the other on the bill. It should be right I hope my last day is Thursday. ???what?? We find out yesterday we were charged twice. How is we have to wait up 5 business days for this faux pas to be cleared? There is no way we could tell your establishment we will pay you in five days for our stay.
October 18, 2013
Rated 4.0 out of 5.0 Old Hotel
Rooms are dated. Not worth the value of the room rate. Otherwise the Hotel is clean and staff members are very nice.
Breakfast is typical fast food served by most hotels. IHOP is across the street.
October 15, 2013
Rated 5.0 out of 5.0 by Gijohnson Very Happy
I found out when I arrived I was upgraded to a suite. That night I relized that the A/C was not getting the room as cold as I wanted it. I notified the front desk the next morning they checked it and upgraded me to a better room. Very nice staff
October 2, 2013
Rated 5.0 out of 5.0 by Nanny2004 Friendly staff & quiet room
This was a last minute trip that was booked when I found out that my daughter was in a hospital close to this hotel. We arrived at midnight to a very friendly greeting and a quiet room as we had requested.
September 3, 2013
Rated 5.0 out of 5.0 by Ro1948 Comfortable bed and service
This is the place I always stay when I need to work in Lafayette. I am always satisfied.
August 31, 2013
Rated 4.0 out of 5.0 by IHGDisco Nice Room, free upgrade, wifi issues
Nice room. Bed was comfortable. Breakfast left something to be desired, but not far from the norm for the express hotels.
Wifi wouldnt connect in my room. Not sure who was at fault, but I was unable to connect from any device in my room. I was in room 215.
I did like the ceiling fan. That was a nice touch.
August 29, 2013
Rated 5.0 out of 5.0 by MudderFudder Comfort and Affordability
Excellent location, friendly staff and quick check in / out. The room was clean, linens were fresh and the staff was very courteous. The location of this property is ideal for any visitors to the Lafayette area that wish to shop, eat, etc. and is just minutes away from the interstate.
August 25, 2013
Rated 4.0 out of 5.0 by Tsimon Nice Place Great Staff
The Hotel is very nice, the staff is TOP notch. The location is a little inconvenient due to traffic and trying to get out of the parking lot. I would definitely choose this place the next time I am in town.
On a side note, and this should not reflect negatively on the hotel, AVOID the Chilis next door. It is horrible, the food is awful and the staff is rude. Read there yelp reviews if you have any doubt.
August 18, 2013
Rated 4.0 out of 5.0 by Gregory22 People wer super courteous and professional!
This was a diamond in the rough! I stay at Holiday Inns, frequently, but not as good as this one! People went out of their way to make things great and comfortable!
August 16, 2013
Rated 5.0 out of 5.0 by MudderFudder Favorite place to stay
Once again, the attentive staff and the clean and comfortable room, made my stay a very pleasant one. The amenities were nice, towels were fresh, and the breakfast was enjoyable. I would strongly suggest this property due to its location and its easy access to all the points of interest in Lafayette.
August 16, 2013
Rated 5.0 out of 5.0 by MudderFudder Easy Check in and out, great staff
We had a very nice stay. Staff was accommodating and the room was immaculate. Other hotels nearly always have at least a couple of unsatisfactory issues. I have yet to find one at this location.
July 24, 2013
Rated 5.0 out of 5.0 by MudderFudder Attentive Staff and Comfortable Room
We had a great time at this Holiday Inn Express. The staff was very cordial, respectful and the comfort of the suite was exceptional. The room was clean and all of the amenities were of good quality.
July 8, 2013
Rated 5.0 out of 5.0 by MudderFudder Accommodating Staff and Comfortable Suite
My stay at this property was excellent. The staff (Daniel, Christian, Carrie) was very pleasant. The room was clean, cool and very comfortable. The location was excellent as I was surrounded by plenty of nightlife, good eateries and easy access to all points of interest. I highly recommend this property to all travelers to the Lafayette area.
July 7, 2013
Rated 5.0 out of 5.0 by Pearlsdads One of the Best Holiday Inns
I stay in a lot of hotel rooms. In fact, I've booked almost 6 weeks at this hotel this year. I am always impressed at how effective the staff is at this property. Things don't always go as planned but these folks, from the manager to the porters, will do whatever it takes to make things right if you bring items to their attention. The property is fairly new and the location suites my need perfectly. I wish more hotels had their attitude. No surly desk crew, no dodgy looking maids and even the morning breakfast lady (Lynette) is always quick with a hearty "Good Morning, Sugar".
With they would fix their HBO issue. The box always needs to get reset, but that is a tiny detail in an otherwise flawless execution.
June 26, 2013
Rated 5.0 out of 5.0 by Neil71 Great hotel
I've stayed at this hotel 5-6 times and highly recommend it. I've never felt the need to look at the others in the area. The manager and staff are very attentive. The breakfast buffet is very well maintained. Pick this one.
June 11, 2013
Rated 5.0 out of 5.0 by glskms70 Another wonderful stay
We spent the weekend here after taking care of medical appointments in Texas and it was great again. Our suite was lovely and spacious. We had 2 small issues-the desk chair would not stay up and the toilet seat was loose. We told the young man at the front desk when we left for the day on Sat. and it was taken care of by the time we returned. We have been very pleased with all the staff members we came into contact with. Everyone is very friendly and helpful. This time we had a different person handling the breakfast bar and she was wonderful. She paid attention and took care of everyone. If she heard someone mention something that was not out she made sure they got it even if it was not something originally on the bar that day. She was very friendly and made you feel right at home. It is nice to be able to stay at a place where you can relax and feel comfortable. We will definitely stay here anytime we come through the area and tell our friends about it too.
May 24, 2013
Rated 5.0 out of 5.0 by Xerxes Overall great stay....
The only negative statement would be of ability to find. Came in in late afternoon hours and had difficulty determining the proper driveway and signage. Assumed had guidlines of height and location and after that couple of initial difficulties everything ok..........Really appreciate the variety during the breakfast meal.
May 10, 2013
Rated 5.0 out of 5.0 by glskms70 Suite very lovely and welcoming
This was our first time to stay at this hotel and we loved it. Our suite was very spacious and relaxing. The bathroom was also very spacious and had a great shower. The breakfast bar was wonderful and the gentleman who took care of it did an excellent job. The pancake machine worked which was the first one we found in the 3 Holiday Inn Express Hotels we have been to that did what it was supposed to. It was a wonderful hotel and we will definitely stay there when we are back in that area.
May 10, 2013
Rated 4.0 out of 5.0 by Pearlsdads Nice place, very helpful staff
Some minor problems with the place, but then again what place isn't subject to a few "issues". For instance the phone on the desk 'chirped' every 9-12 seconds all night.. Took me until 4 AM to figure out what it was. Also, I booked a King and they only had a Queen.
The front desk was extremely helpful, friendly and did their best to be accommodating.
April 28, 2013
Rated 5.0 out of 5.0 by Canny1943 Staff extremely helpful.
Very helpful staff on the phone and in person. Would highly recommend this hotel.
April 15, 2013
Rated 4.0 out of 5.0 by Crosie Good value and location
Our ground floor room had a wet smell, and the carpet next to the air conditioner was wet. Otherwise room was comfortable.
April 12, 2013
Rated 3.0 out of 5.0 by 3DDAVE Compared to most HI Express, below average.
Bed and floors squeaked with movement.
Walls seemed unusally thin/insulated, could hear too much noise/tv from next door and hall.
Rear door broken, had to walk to front for re-entry.
April 12, 2013
Rated 5.0 out of 5.0 by CMM0 When Visiting Lafayette, We Only Stay Here
I've stayed here many, many times. We've even recommended this particular hotel to our friends & family. Never disappointed. Hotel, rooms, lobby, lobby area bathrooms, pool area (even though it was winter), parking lot, everything is always clean. Front desk staff is very accomodating - ALWAYS. Ladies preparing breakfast were very friendly & hospitality is unbelievable. The housekeeping ladies, although they were busy, were very friendly, greeted us in the morning and when we passed them in the hallways or getting into the elevators in the afternoon - they were all above EXCEPTIONAL. Whatever it is that makes it works at this location, don't change it. We frequent Lafayette several times a year and would hate to stay anywhere else. I'm spoiled!! The only thing I've noticed, that may have changed (I forgot to ask while I was checking-in) pet-friendly wasn't listed under the amenities on the website - it used to be pet friendly & I've taken my puppy with me several times before. He didn't come this time, but I would hate not to be able to bring him with me when I can't find other arrangements for him. Other than looking into that, it's a great place to stay.
April 10, 2013