Rated 4.4 out of 5 by 228
Rated 5.0 out of 5.0 by greatsagex Great choice for NYC
The location is excellent. The building is well maintained, the rooms are clean, a good size, the internet is a good speed, the elevator works well. Its everything you can ask for in a hotel. You will not be disappointed.
March 14, 2013
Rated 5.0 out of 5.0 Wonderful staff!
I stayed at the Candlewood Suites for 6 weeks and really enjoyed my stay! Absolutely, hands down the best staff and service I have ever seen and I have stayed at some of the best hotels all over the world! I highly recommend Candlewood Suites to anyone looking for extended stay accomodations!
March 8, 2013
Rated 5.0 out of 5.0 excellent room, location, staff.
located near time square, great kitchen fully equipped w/ full size refrigerator made my stay very comfortable, the staff was very helpful.
March 3, 2013
Rated 5.0 out of 5.0 by Sander Great room, great staff
Have never stayed at a Candlewood before but we definitely enjoyed it. Housecleaning is not provided on a daily basis but for a 3 night stay we didn't need it. Staff was very pleasant and inviting. The kitchen area was more than sufficient for small meals and food storage. Linens were great as was the bed. Hard to imagine a restful sleep in the heart of downtown NYC but that is exactly what we got. Very convenient to Times Square, theatres, and MSG.
February 27, 2013
Rated 5.0 out of 5.0 by workintoohard Simply a GREAT place to stay while in NYC
I stayed at Candlewood/Times Square for almost 3 months. I was in the city for work and worked loooong hours. My room was clean, the staff more than * exceptional * and what a perfect location.. Rooms in NYC are smaller than elsewhere but that's a given, you ARE in NYC! I will certainly return to NYC (on pleasure, hopefully not work) and will absolutely stay at this hotel. Need a decent place to eat??...Westway Diner on 9th, between 43rd and 44th. Clean, welcoming, great food, great service and only about a 10 minute walk. ENJOY your stay!
February 21, 2013
Rated 5.0 out of 5.0 by Laocoon51 E xcellent Value
This is one of many small hotels with small rooms that have sprung up on 39th and 40th streets between 8th and 9 th avenues. The location is convenient to the theatre district and times square and many subway lines. This particular hotel provides a larger room and a small kitchen than several other nearby hotels I have stayed at and as such is a much better value than other perfectly adequate hotels in the same area and in fact on the same block. Be warned the rooms are small but adequate and very clean.
February 21, 2013
Rated 4.0 out of 5.0 by Rezk comfortable bed and great service
it is a very nice hotel and near by all the spots in manhatten
January 15, 2013
Rated 5.0 out of 5.0 by TheAcadien67 Great location, and good hotel!
Great location, clean room and close to Times Square... all you need to have a good time!
January 7, 2013
Rated 5.0 out of 5.0 by Paul42 All round great service
This hotel is in a great location, close to central Times Square and Macy's. Booked 3 rooms, 2 of which had a views of the Empire State Building and Freedom Tower. All rooms were clean and tidy and the kitchen is a great bonus. The staff were very friendly and we would definately consider staying there again if we are fortunate to visit New York again.
January 5, 2013
Rated 4.0 out of 5.0 by Smileyface Great room!
Staff was very friendly and the room was great! It was clean and had a full kitchen complete with dishes! They were even accodating when i requested a late check out. Great location, we were able to walk to time square from the hotel. I thought it was a little pricey, but then again it was around Christmas time.
January 2, 2013
Rated 5.0 out of 5.0 by Californian88 Excellent location and has everything you need
During last visit in New York during Christmas time, I found this Candlewood in times square is in very convinient location to eveywhere you want to go. Close to subway and walking distance to Times Square, Central park and 5th Avenue. In addition, the staff response to the request I put on-line during reservation. I will definitely recommend my friends to choose this hotel whent hey visit NYC. Even though the room is not as big, it has everything you need. The location is just perfect.
January 2, 2013
Rated 5.0 out of 5.0 by Visitor01 Excellent Value and a 3 minute walk to Times Square.
Stayed here with my wife for our 10-yr wedding anniversary. Staff was extremely friendly. Building and room was clean and well kept. Very close to all major attractions........we walked to Times Square (3 mins), Rockefeller Center (15 mins), Empire State Bldg (10 mins), etc. Location was safe and close to subway and bus terminal. Hotel is quite as it is 2 blocks off Times Square. We used the subway to get to Soho, 9/11 Memorial and other downtown locations with no trouble at all. If you want a great breakfast go to Westway Diner on 9th Ave/43rd St (3 minute walk)...........this was recommended to us by the front desk lady and it is a great local place for breakfast..........prices really reasonable, they are open 24 hrs and the place is very clean. We ate breakfast there every day. Overall Candlewood was a great choice; we will stay here again when we visit next.
January 2, 2013
Rated 5.0 out of 5.0 by Polly550 Fantastic service
Really well situated hotel with very comfortable and well fitted rooms. We found the kitchen in the room a real bonus. What was rrally great about the whole stay were the staff. Really friendly and went that extra mile for you. That meant such a lot when we found out our flights home had been messed up, they did everything they could to help. I would definitely stay here again.
December 29, 2012
Rated 4.0 out of 5.0 by lungdr Great Staff and good location
The hotel is centrally located if you want to walk around Manhattan and see the sights.
The hotel staf is very friendly and helpful. They helped me arrange a car to take us to the Rolling Stones Concert in Newark. Great service.
The room is clean, small but adequate.
December 26, 2012
Rated 4.0 out of 5.0 by DaRitz Great Location
I was there on vacation. The location was close to everything I wanted to experience. Just a short walk to Broadway shows, shopping, tour buses, and attractions.
December 21, 2012
Rated 1.0 out of 5.0 by PghCara Reward Nights
My stay was great and the Hotel Staff couldn't have been more pleasant and helpful. I used Reward Pts for my 3 night stay and was treated better than I had been in hotels that I paid for rooms.
My room was clean and larger than some of the reviews suggested.
December 19, 2012
Rated 5.0 out of 5.0 by Jetset305 Fantastic location with great service!
I was very impressed with the Candlewood Suites located at 339 W. 39th Street New York City , New York. Location is fantastic. Very safe neighborhood, so close to restaurants, shops, entertainement and more. The staff is extremely friendly and eager to assist you and make you feel welcome. Rooms are very comfortable and have a complete kitchen with utensils. The free fast WiFi access is a plus. Property is very clean and definitely a great value for your money. I would stay here again and recommend this property to anyone.
December 19, 2012
Rated 5.0 out of 5.0 by Brannib Very good experience
Excellent experience, chose to take a wheelchair bound relative on a biz trip and stayed for first time at this hotel. Great location (nice Italian rest and Irish bar on same block)
Staff was excellent, sent a request in advance and the staff went above and beyond to accommodate. Will definitely stay again.
December 17, 2012
Rated 5.0 out of 5.0 by Obispo Great location
Enjoyed my stay a lot. Nice kitchen, nice location.
December 16, 2012
Rated 5.0 out of 5.0 by rjmjt Good hotel in a good location
The Candlewood Suites Times Square is a great place to stay in the heart of the city. Super close to Times Square and the subway, our room was comfortable and clean. The staff was courteous and attentive. The coffee and tea available 24 hours a day made for a warm welcome when coming in from some cold sight-seeing. A cookie in the evening was a nice treat. Of course, since it is an all suite hotel, the kitchenette was very useful. The refrigerator was very large and equipped with an icemaker. Microwave was great for some late night popcorn snacking. The coffee pot and stove allowed us to have a hot drink before bed without going to the lobby in our pajamas. Since there is no restauant in the hotel, we went to a tiny bakery two doors down on 39th St which served some delicious croissants, bagels and sweets. Great for breakfast or a treat with your evening coffee. I was disappointed that there were only 3 pillows on our queen-sized bed. After we checked out, we weren't planning to leave the city until late in the evening. So we took advantage of the hotel's luggage holding service and left our bags while we spent our last day in the city. Just before catching our train, we went back to the hotel to retrieve our bags. Very convenient.
December 13, 2012
Rated 4.0 out of 5.0 by miishuz Excellent Service Friendly Staff
Great customer service, the Staff was extremely helpful and friendly.
December 11, 2012
Rated 5.0 out of 5.0 by Danute Comfortable bed and clean room
Room was clean, comfortable, and spacious. Quiet too. Check-in was a little hectic as the hotel was sold out, but moved along after a 10-15 min. wait. Would have been nice to have some recognition as it was our honeymoon, but all else was excellent. Would definitely stay here again.
December 11, 2012
Rated 4.0 out of 5.0 by iridium good location and comfortable stay
i stayed there only for one night. It is close to the port authority bus station where i took the bus from philly and it was a few blocks to Time Square. in a city like nyc, it was a big room at that price. i had an early checkout, and the receptionist was very nice to offer me hot breakfast. it was very much appreciated
December 11, 2012
Rated 5.0 out of 5.0 by Brian63 Great Stay
Stayed for 3 nights . Great location, so near Penn Station and Port Authority Bus Station.Check in was very fast and staff friendly and polite. Room was very comfortable and clean. Have stayed in various IHG hotels in N.Y.C and this was one of the most enjoyable and comfortable stays.
December 7, 2012
Rated 4.0 out of 5.0 by NY43 good location for me
I enjoyed the stay. Everything is good here.I paid full amount for the rooms. I do not understand why the stay did not qualify for Priority Club points.
Maybe that has nothing to do with the hotel management.
December 4, 2012
Rated 4.0 out of 5.0 by Linda2012 Fabulous service
Fast check in and out. It was nice having the fridge and microwave. Although room was small (most are in NYC) it was very well planned out. Excellent if attending convention at Javis.
Overall great place to stay
December 3, 2012
Rated 5.0 out of 5.0 by J3000a15y Always great!!!!
The service was great as usual. Loved it. I always like to book in this hotel when I travel to NYC . Is in the middle or time square.
December 2, 2012
Rated 1.0 out of 5.0 by Jim777 Extremely poor service and room
As a Platnum member, I was very disappointed with my stay. The room had a very strong smell of paint, the TV did not work and the carpet was wet. When I discussed the problems with the front desk the following morning the staff did not seem to care though they did say they would send housekeeping. When I returned , there was no follow up by the staff though the TV did work. It seemed that instead of the usual treatment, service and attitude I have become accustomed to by staying at the Candlewood I was treated as if I was staying in a low budget motel. This hotel is clearly not up to the Candlewood standards. I can't help but think that because I used my reward points, that I was treated poorly, and given a substandard room. On top of everything else, I had left my car with the Candlewood valet staff when I arrived and when I had it delivered it was missing the left side mirror. I showed it to the delivery driver and immediately went to the front desk and reported it. The front desk clerk and later the manager contacted the valet / parking service. The on duty manager tried to distance the Candlewood from the problem and told me it was not a Candlewood problem and I would need to deal with the parking service. This was unbelievable and unacceptable. After waiting over an hour for the manager of the parking garage to arrive, a delivery driver showed up with a form for me to fill out. Once again, this is not the service I have become accustomed to from Candlewood.
November 30, 2012
Rated 5.0 out of 5.0 by gmhrjh Loved it so much we are returning this weekend
Simply stated... What a little jewel. We were here in August with a guest from China and were so happy to have found this hotel.
We are 5* Hotel snobs. That said, one cannot always stay at such a hotel every time especially when travelling with other friends/guests.We were off to a good start with the FRIENDLY & HELPFUL Hotel Front Desk staff. Our rooms were not ready but our bags were stored so that we could begin our adventure. Once we returned our bags were promptly brought to us and we checked in. Rooms are comfortable & clean. Amenities are more than acceptable and that recliner is a comfortable treat after a day of trekking around the city. Subway only a few minutes away. HINT: a liquor/wine store across the street, small grocery around the corner and then LOADS of restaurants on 8th & 9th will give you a better meal than what you will find on 7th or Broadway. Laundry? travel packets from home OR buy Purell 3-in-1 sheets. Great where liquid or weight is a factor.
Are they small by Suite standards? Well, yes but this is NYC. I've stayed in much tighter quarters in the City. Even the grand hotel rooms are tighter than a hotel room in other cities. Accept this fact and do not hold it against the hotels you stay at in NYC. Look for cleanliness, helpfulness and anything else of value but not square feet. The Queen Studio suite is fine for 2 people!!!
November 30, 2012
Rated 5.0 out of 5.0 by TerryB2 Well-located, well-appointed room
The hotel is well-located near public transportation, good restaurants, and the theater district. The room makes staying an extended time easy and convenient.
November 27, 2012