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Rated 4.4 out of 5 by 391 reviewers.
Rated 5.0 out of 5.0 by Very clean staff very nice and helpful would love to come back again There is no reason not to stay here. Well worth the stay January 11, 2014
Rated 5.0 out of 5.0 by Stay at Candlewood Suites Great hotel - a great bargain in the center of NY. The rooms were very comfortable and clean, The staff was always courteous and promptly dealt with requests. Its proximity to the theatre district the subway and the rest of midtown Manhattan made for a great experience. I will be back there on subsequent business or pleasure trips to NY January 11, 2014
Rated 4.0 out of 5.0 by Oglesby Birthday Visit January 03, 2014, my husband had a hard time getting the hot water to run in the shower. We called the front desk and the maintenance man came right away and fixed it. The maintenance man was very nice. (I didn't get his name.) We were in room 210. The rug was a bit worn and needs repair. Overall the room was clean, but I did find hair on the bathroom floor when we initially arrived. I was not happy with the white male manager on duty Saturday January 04, 2014. I visited the front desk and asked him if I could make arrangements to have my vehicle brought to the front at 8AM the next morning for check-out. He asked me if I had called the telephone number on my ticket. I went upstairs to my room and looked at my ticket and there was no telephone number on it to call. I became very upset and took the ticket downstairs to show him. He changed his story and stated that "I" miss understood him. He then told me that all I had to do was call downstairs to the front desk 30 minutes before I wanted to check out to have my vehicle brought around in a timely manner. My husband and I notice that the staff counted large sums of money at the front desk during the evenings. Not only did they count this money, but they waited on customers at the same time?! We thought this was crazy! They were advertising that they had this money. I felt that they were making themselves easy targets for robbery. January 10, 2014
Rated 5.0 out of 5.0 by Muy recomendable Excelente atención del personal. Llegué en época de cancelación de vuelos y siempre estuvieron atentos a que no me quedara sin hotel. Lo recomiendo mucho. January 9, 2014
Rated 5.0 out of 5.0 by Best hotel deal in Manhattan! As an experienced New Yorker, I am always skeptical when a hotel is priced cheaply and is located Midtown. Candlewood Suites has shown me that sometimes you CAN find a great deal at a great price. The room was in an incredibly quite location for Midtown and within a stone's throw of Times Square. I would recommend this hotel for any seasoned traveler who is interest more in price and comfort than status and frills. January 9, 2014
Rated 5.0 out of 5.0 by The best hotel experience of my life. Everything from the minute I arrived to the minute I left was flawless. Used to stay in Sacacus Candlewood all the time but figured I would give Times Square a try and I can sincerely say that I will never be returning to Sacacus. (Even though the stay there was great,nothing compared to this one!) The rooms were more than expected, I felt as though we were at home. There was great service from the front desk to the house keeping. Everyone was extremely friendly and helpful. There was not one thing to complain about- not even the price! I have already and will continue to recommend this hotel to friends and family for the future. Best hotel experience of my life and this is coming from an individual that has traveled all over the country staying in rooms everywhere for all sorts of reasons. The hotel contributed to a GREAT end to 2013 and has given me a positive outlook on for 2014. Thank you thank you thank you! January 7, 2014
Rated 5.0 out of 5.0 by Hospedaje 27-dic NYC Muy buen hotel, esperaba que tuvieran desayuno incluido en el hotel y que me hicieran la limpieza de la habitación, pero en general cumplio con mis expectativas. January 6, 2014
Rated 1.0 out of 5.0 by not worth it When we checked in to our room they asked for a credit card for incidentals only. I asked them if the room rate would be charged to this card they said no I would pay the room on check out. Two hours later my card gets declined at macys. I call the bank who tell me the hotel has charged $2500 to my card sending me over my limit. The hotel refused to call the bank and let them know it was a mistake on their part. After using the toilet once it our room it got clogged. We called someone to fix it and they did. This happened for the next 4 days. When we finally insisted they move us in to a new room they told us the reason for the clogged toilet was a soap bar which WE must have dropped down there. The second day we were in our new room our keys stopped working. We got them reset at reception and the staff rudely told us to keep our keys away from electronics. The keys still didnt work. It took them over an hour to get us back in to our room and we almost missed our broadway show because if it. The next day we got locked out of our room again because the person who set the keys set it for one day only. The staff had a lot of attitude and didnt rush to help us fix our problems and blamed us for most of them. The only good thing about this hotel was the location. January 5, 2014
Rated 2.0 out of 5.0 by Acceptable but nothing great At best an average hotel. The hotel staff was pleasant but were to busy to provide any personalized attention. The check in desk was quite small. January 3, 2014
Rated 5.0 out of 5.0 by Wonderful way to start the Candlewood It was my first visit to NY....We stayed one week at the Candlewood Suites on 39th. Very nice. The staff was amazing, and a very special shout out to "Ashley!" She is certainly special and I'd like the owners and management to know how lucky you are to have this one working for you! January 3, 2014
Rated 5.0 out of 5.0 by New go to place We are regular visitors to NYC and this fits the bill. Short walk to the subway, 2 parking garages nearby, near the pedestrian walkway along the Hudson River, great free coffee, Laundry and exercise room. And we are always looking for a place with a small kitchen. January 1, 2014
Rated 5.0 out of 5.0 by Great Value in NYC I would definitely stay at the Candlewood on my next visit to NYC. The personnel was professional, friendly, and so helpful. The rooms were very clean and close to Time Square, etc. Candlewood is a great deal when staying in NYC. January 1, 2014
Rated 5.0 out of 5.0 by Outstanding! Great value for the money. Very quiet, clean room. Stayed there 6 nights and would definitely go back. Location is excellent. December 30, 2013
Rated 4.0 out of 5.0 by Fabulous NYC location for Christmas 2013 What a gem of a hotel! Great location, quiet, close to Subway, Penn Station and Times Square. The room was larger than we expected. Having a queen bed instead of king helped that. The "kitchen" area was as we entered the room, helping to give a more expansive feel. The linens and sheets were top shelf. The room was very clean when we started. Must say after three days, our garbage was full as we ate dinner in a couple of nights. They would have changed it out if we had called. The only downside was the wall unit heat/AC. Either hot or cold and very loud. Still, after walking all day, and taking an ambien (me) or removing hearing aids(him), we were good to go. The elevators were close and they were fast which seems to be an anomaly after reading about other properties. All in all a great value and we would stay here again. December 29, 2013
Rated 5.0 out of 5.0 by NYC HIDDEN TREASURE Wow! This is really a hidden treasure. I needed to get away from my noisy neighbors for my birthday, which is Christmas. The price was so low, I just knew it was not going to be a nice location. I called twice to ask for a room with limited noise and a view, and each time the staff was extremely patience and supportive ensuring me that my stay would be enjoyable. Check-in was quick. I was given room 1805, which looked exactly like the room on the internet with different lining (nicer too). The room was spotless, everything worked properly, the bed was so comfortable and the temperature was easily adjusted to my preference. I did not have a view of the Empire State Building, but I had a nice view of the NYC Skyline. I live in NYC and I am so accustom to people and places not living up to the NY hype. CANDLEWOOD SUITES IS THE REAL DEAL and I would highly recommend it to anyone visiting NYC or simply looking for a quick getaway. The staff even called me about a hour after checking in to see if everything was O.K. with my room. My only recommendation is to plan ahead for showers, because the water needs to run to heat up, but once it is hot it lasts for a long time and maintains good water pressure. I also checked out the laundry room, which was clean with fairly new machines. Many thanks to the staff for a wonderful birthday getaway. December 27, 2013
Rated 4.0 out of 5.0 by great location for my medical conference as I have a strict diet due to health problems I really badly needed the kitchen facilities and it worked out just fine. I was glad to have brought along my own hot water boiler as I cannot stand tea from a coffeemaker, grr. the bed was very comfortable, the room for me as a single person big enough, but with two I would have felt crowded. the wifi was wobbly in my room. and they surely wanted to fix it, but I had to stay in my room for that. I could not commit to that, coming for business trip. I spent one evening in the lobby downstairs for internetstuff. staff helpful. elevators for me no problem. December 25, 2013
Rated 4.0 out of 5.0 by Another great stay at this hotel This was a return visit for me, on leisure this time instead of business. Although we arrived very late, we received a warm welcome and IHG Rewards Club membership benefits in the form of complimentary wifi and a gift bag with water and snacks. The stay was very comfortable and we enjoyed the great location. However, the real winning moment for us was on departure, when we were let down by our pre-booked airport transportation, and the hotel staff were able to get us on our way in their own airport transfer within minutes, so we were able to make our flight. A great stay in this fun and engaging hotel brand. December 23, 2013
Rated 5.0 out of 5.0 by Good Indeed Stay for a couple of days in New York. Change for this Brand and it was rigth decisión. December 23, 2013
Rated 5.0 out of 5.0 by Great Experience!!! This hotel and its staff were great as well as my room. The location was close to everything. I will stay here again. December 22, 2013
Rated 5.0 out of 5.0 Spacious Room Amongst the hustle & bustle of Times Square - this property sits right outside the madness. Very Spacious Room! Will always stay here on trips to NYC! December 19, 2013
Rated 5.0 out of 5.0 Great Location Easily walkable to a lot of Manhattan's main tourist attractions and to the subway. Great suites and reasonably priced compared to other hotels in the City (a lot cheaper than the Plaza). Free washers/dryers available for guests to use. December 18, 2013
Rated 5.0 out of 5.0 by Great views Hotel in a spot on location for main attractions suited to us, Times Square, Broadway and Central Park all within walking distance. Kitchenette within room perfect if you're like me and love an early morning cuppa!! Staff friendly and very helpful, had an evening flight, bags were stored securely for us so that we could enjoy last minute shopping and eating!!! Would definitely recommend Candlwood Siuites as a central base. December 18, 2013
Rated 5.0 out of 5.0 by A great place to stay Have just enjoyed a pre-Christmas week in New York and the Candlewood suites proved to be the ideal place to stay. Great location and all the facilities that you could need to make your stay complete. All the staff where friendly and very helpful, always seeming to have the answer to any queries. The hotels location is ideal for accessing the many delights of NYC, and we can recommend the great beers at the Heartland Brewery pub. December 17, 2013
Rated 5.0 out of 5.0 by One of the Best This is, by far, one of the best hotels I have stayed in my life. The Candlewood Suites is specially great because it`s located right in the middle of Midtown Manhattan, close to subways, Broadway, main avenues, everything. I would recommend this property to anyone I know and I fully intend to stay there should I go to NY again in the future. To anyone who choses to stay there: you won`t be disappointed. December 16, 2013
Rated 5.0 out of 5.0 A happy experience for the budget minded visitors Everything about this hotel was just right for us this time. We do appreciate the cleanliness and fully equipped kitchenette in particular. Thank you Vanessa and Monica. December 13, 2013
Rated 3.0 out of 5.0 by Small but comfortable rooms. We recently returned from a weeks stay at Candlewood Suites. Our initial reaction was that the room seemed rather small as large furniture filled it. However after settling in, we realised it was actually very cosy. The bed was extremely comfortable and bed linen pristine. We had little contact with the reception staff as we went out early each morning and came back in the evening absolutely exhausted. The free coffee in the cupboard was very welcomed but we did feel that customers helping themselves to other things in the cupboard and then being trusted to pay at reception was risky, as on checking out we were asked to pay for some items we had not had, but they'd been charged to our room!! Fortunately the receptionist withdrew them. Prior to our stay we did request a room higher up for the view and less noise, thank you for being able to do this for us. December 11, 2013
Rated 5.0 out of 5.0 by Candlewood is a great location! The best that can be said of this hotel is Location-Location-Location. The Port Authority Bus Terminal is a short walk away, which is a major subway hub to the rest of the city. Also, there are a multitude of GOOD restaurants on 9th Ave fit for any budget. The hotel's kitchenettes are small but functional. There are also many small grocery stores nearby where pre-prepared food for breakfast, lunch, or dinner can be bought for those desiring to "dine in". We've stayed at the Candlewood four times, and look forward to staying at this gem again. December 11, 2013
Rated 4.0 out of 5.0 by NYC Business Trip Excellant location and good value. Only downside is that the room is only made up once a week. Have to bring towels down to the desk and get new clean ones in the interim. December 11, 2013
Rated 5.0 out of 5.0 by clean comfortable stay we had a very warm welcome and the staff friendly and helpful The rooms were lovely and very clean and every thing you need. There was a free safe in your room. we had a pleasant stay and would recommend this hotel December 10, 2013
Rated 5.0 out of 5.0 by Clean hotel and great location The hotel was clean and the rooms were very comfortable. The staff was very friendly and the location was very convenient to Times Square, the subway and the theaters. We would stay here if we were in New York City again. December 9, 2013
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