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Rated 4.4 out of 5 by 387 reviewers.
Rated 5.0 out of 5.0 by Nice hotel, nice people, great location Nice hotel, nice people, great location. Might be a bit expensive, September 4, 2013
Rated 5.0 out of 5.0 by Great service and accessible I am commenting from a manual wheelchair user point of view. The accessibility of the hotel was good, with no issues getting in/out of the hotel lobby and with check in/out process. I had a room with a roll in shower and fold down bench and that was great. The bed was a little high for me, but not a problem. The bed itself was soft and comfortable and I enjoyed 3 good night's of sleep. The location of the hotel was close enough to several attractions that I could push to/from them with no issues. Definitely will stay here for next trip to NYC. I had a late checkout because of being IHG Reward member and that was great, since our flight wasn't until late afternoon. September 3, 2013
Rated 4.0 out of 5.0 by Compact room but sufficient Very friendly front desk staff, although not allocated the requested rooms. Had a room at the back on the 17th floor, very quiet but quite small but OK for us for a 3 night stay. Needs to have more cutlery, but otherwise sufficient equipment. Nice comfortable bed. Small but enough room in the bathroom but could not get Cold water. All in all would recommend for short stays. August 25, 2013
Rated 3.0 out of 5.0 by Great location I was not aware of the housekeeping arrangement until after i checked in. Found "once a week" housekeeping was not enough. Front desk staff smiled a lot and were friendly but not helpful. I found this review impossible to complete. August 24, 2013
Rated 2.0 out of 5.0 by Dissappointing Thought the room was small for a "suite". Did not like the idea of room only being serviced once a week. Had booked for 8 nights but moved out after 1 night. August 21, 2013
Rated 5.0 out of 5.0 by Clean and a good location Except for a minor problem with the AC which was swiftly rectified, my stay was pleasurable and the location is great. Would recommend. August 20, 2013
Rated 4.0 out of 5.0 by Great Bed Very convenient to everything safe, clean, welcoming staff we had a great time! August 20, 2013
Rated 5.0 out of 5.0 by Candlewood Suites Times Square The staff were very courteous and helpful, great customer service. The rooms were nice and clean, having the kitchenette was great so we could have small meals or snacks while there. The location was phenomenal, within walking distance to many main NYC attractions. Considering the location, the rooms were quite affordable. Would definitely recommend the hotel to anyone who is wanting to stay in the Times Square area of NYC. August 19, 2013
Rated 5.0 out of 5.0 by Great location and good value Would definitely stay here again. The room was ideal for our week long stay because we had the freedom to have breakfast and light meals in comfort. The location is just a short walk from all of the Times Square action. There were a couple things broken in our room when we arrived (a light and a shelf). We reported them to reception and some one came to fix the straight away. The staff were all helpful and friendly. August 17, 2013
Rated 5.0 out of 5.0 by Great location for a great price The hotel was perfectly located for exploring Manhattan and was very well priced. The hotel was quite large as well compared to other New York hotels. August 17, 2013
Rated 5.0 out of 5.0 Great Service Monica at the front desk is absolutely amazing. She's is very helpful and adept. August 16, 2013
Rated 5.0 out of 5.0 by very good!! The hotel has a very good location, near the metro and in a good neigborhood. The staff is very efficient! Thank you for taking care! August 16, 2013
Rated 4.0 out of 5.0 by Good, but we have to make de beds and clean de bathroom everyday The hotel is good, clean and the young people in the reception are nice. However I did not like the following problems: 1) We make the beds, and clean the room every day. If you ask for this service you must to pay an additional fare. 2) No storage for the bags. We needed to leave our bags and this was not allowed, and thus we had to search for another place just to leave the bags after the checkout time. 3) We asked for ice at eleven o clock PM in the reception and the lady in the reception did not show good mood and she took more than one hour to send the ice, even after several calls asking for the ice. Included in the phone she did not show good will for do this and answered in a bad way. 4) There is not any possibility to have breakfast, there is not a restaurant. August 11, 2013
Rated 2.0 out of 5.0 Poor Service and no Room Cleaning Good: - It has a pretty good lie near the Times Square - Some of the Stuff have been helpful and nice Bad: - Nobody cleaned the Room - Some of the Stuff have been unkind - We booked a Room for 4 People and there are no rooms for 4. So we had to book another room for the same price. August 11, 2013
Rated 5.0 out of 5.0 by great hotel and great location My husband and I stayed at the hotel the weekend of July 26th though July 29th. We arrived at the hotel 2 hours earlier than check-in and we were able to check in early. My husband and I appreciated it very much as we had many plans for the day. The hotel is just a few blocks away from timesquare. Lots of shopping and great places to eat around the area. We came back to the hotel midday each day to take a break from all of the walking and sightseeing. Each day the hotel provided complimentary cookies and lemonade. It was very refreshing especially with the heat outside. I think my husband enjoyed it the most. I think he probably grabbed 4 cookies or so. The room was clean and the bed was comfortable as well. The only thing that I would have to say is that one of the elevators were not working. It took a while at times to get up and down. They did fix the elevator during our visit. Overall, this is a great hotel and we would definately stay here again and would recommend it to all our friends. Can't wait to visit NYC again. August 7, 2013
Rated 4.0 out of 5.0 by Convenient place to stay in Times Square area We spent three nights in the Candlewood Suites, and found the location to be ideal for our purposes. Our room on the 30th floor was clean and well equipped, but although it was very comfortable, the huge armchair took up a lot of space in what was a relatively small room. We also felt that the table would still have been quite adequate if it had been only half it's size - and we should have had more room to move around. The kitchen area was more than adequate, and the bathroom, although old, was clean and functional. The bed was very comfortable and we slept well. The Reception staff were very efficient, friendly, and helpful. In fact everyone we met was the same, and we thoroughly enjoyed or stay. August 5, 2013
Rated 5.0 out of 5.0 by My son birthday trip My son had the time of his life in new York this hotel is the best..... August 1, 2013
Rated 5.0 out of 5.0 by Great service and location! The hotel is located very close to Times Square. The room is very clean, quiet and comfortable. July 29, 2013
Rated 4.0 out of 5.0 by Convenient place with great staff. Close to Times Square, with reasonable prices. Rooms are large and comfortable considering the location. Rooms are clean with a very helpful staff. Parking is the only inconvenient item, but again what can you expect at this location. Would recommend to anyone with activities near Times Square. July 29, 2013
Rated 5.0 out of 5.0 by Best bed in town! This was a wonderful "first-time in NY" place to stay since we wanted to be in Midtown amongst all the hectic activity. The staff was very cordial and prompt in answering any questions or concerns. The bed was absolutely wonderful after a full day of noise, activity, and heat! The best part of all, was the transportation to the airport #JFK#. It was my granddaughter's birthday and we had asked for a car to take us to the airport. We ended up with a white limo! What a wonderful way to end her birthday trip! Thank you, Candlewood Suites! I would highly recommend this "extended stay" hotel as it gave us the flexibility of eating in or eating out. #Although the kitchen is very small# The room was very comfortable for two people. More than that would have been crowded. The only recommendation I would make is that there be coffee packets provided free of charge to the room each day and that there be more than 2 sets of plates and silverware. Great place to stay - only about 5 blocks from Times Square and many theaters. Highly recommend! July 26, 2013
Rated 4.0 out of 5.0 by Great location and nice kitchenette We had a good stay at Candlewood and loved the location close to Times Square and streets with ample choise of nice restaurants. We liked having a small kitchen, so we had the choise of having breakfast or lunch out in the city or in our room for a lesser expence. July 22, 2013
Rated 5.0 out of 5.0 by Great Hotel in Great Location We spent 6 nights here and loved every moment. Our room on the 30th floor had spectacular views. The room which was clean and spacious had a kitchenette with large fridge, comfortable bed and recliner chair. In the basement there was a gym and a laundry which had 6 washing machines and dryers - all free to use. Location very close to Times Square and Broadway and had easy access to all of Manhatten. The staff were all friendly and helpful. There is no maid service but we knew this before we booked. Any replacements were readily available upon request. The hotel was good value for money by New York standards and we highly recommend it to anyone wanting somewhere central to stay in a clean comfortable environment. July 21, 2013
Rated 5.0 out of 5.0 by Fulfilled expectations I stayed at the Candlewood Suites Hotel for six days on a leisure trip to NY. I must say it definitely fulfilled my expectations. The rooms are neat and comfty and the staff are just great. The facilities are ok and the best thing is the location. I would certainly go back to Ny and stay here again!! Thanks for everything. July 17, 2013
Rated 5.0 out of 5.0 by Great location and excellent accommodation We stayed in this hotel twice for 7 nights in total and I would thoroughly recommend it. It is centrally located close to Times Square, so there are plenty of places close by for eating and drinking and many of the major attractions are within walking distance. All the desk staff were friendly and helpful and the shop (Candlewood Cupboard) was well equipped with snacks and essentials, as well as free coffee on tap. Would definitely go back if I was in NYC again. July 17, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service! The room was very nice with a full kitchen! The bathroom was a bit disappointing. Old, standard shower-head with low water pressure causing a bit more time in the shower. The spigots dripped incessantly and we just shut the bathroom door at night. Took a long time to get hot water. We did not report this though, because of busy schedule and not thinking of it until we were quietly sitting in the room and didn't want maintenance to come to the room then. Also, daughter had horrible time with their keycard. Everyday, they had to get a new key made after we arrived at room and it didn't work again! After asking for maintenance to check the battery on the door, he arrived and used his master key and said "master key works". Really? So what? The last 6 keys of ours did NOT! So that's why we didn't call maintenance for plumbing issues. Overall, it is a nice hotel in a good location (about 5 blocks from subway and 3 from Times Square). Front desk was kind and helpful. We would stay again. July 13, 2013
Rated 4.0 out of 5.0 by Nice staff, good location and comfortable room I stayed here for one night. The front desk are nice and helpful. They helped me book a car to JFK next day. July 13, 2013
Rated 4.0 out of 5.0 by Gorgeous hotel and convenient The entire hotel was very exquisite, from the lobby to our room. Our room was very comfortable and clean, and provided the facilities that we needed such as the free laundry. We were also delighted that our room had our very own kitchenette. The hotel's location was also excellent since it close to Times Square and methods of transportation, which was very convenient for us. The only thing that we didn't like was the fact that there was only one bed. The 3 of us had to be crammed on that bed every night. We think that it would be much more comfortable if there were at least 2 beds because the mattresses were good for our backs. Other than that one flaw, we enjoyed our stay and we would definitely be coming back to this hotel if we ever come back to New York City again. July 11, 2013
Rated 4.0 out of 5.0 by Very good hotel Comfortable room, friendly staff and great location. July 11, 2013
Rated 5.0 out of 5.0 by Clean Room and Facilities, Efficient Staff Stayed at this location June 20 - 25. Staff was friendly and accommodating. Quick and efficient service. Was impressed with cleanliness of room and facility. Great location for the money. June 30, 2013
Rated 5.0 out of 5.0 Great location and fantastic service! Every staff member we dealt with we're so friendly and helpful. Location was fantastic! Close walk to Times Square and to the subway. Room was clean and had everything we needed. Daily housekeeping was not included but this was explained to us on check in and we were given a large amount of towels so we had no problems with this at all. Will definitely recommend to other people. June 27, 2013
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