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Rated 4.4 out of 5 by 419 reviewers.
Rated 4.0 out of 5.0 by Excelentes suites Buena ubicación, muy buen trato del personal, buena limpieza (aunque deberían agregarse más limpiezas diarias), buenos productos de higiene, facilidad para lavar su ropa, buen equipamiento de la cocina. Sería bueno disponer de un lugar común que sirviera para comidas ligeras con productos propios, fuera de la suite (por ejemplo, para ofrecer un café a una amistad o pariente). August 28, 2014
Rated 5.0 out of 5.0 by My Highest Recommendation It is always wonderful to find a place that knows what customer service is, and I found that place with Candlewood Suites New York City Times Square. The staff genuinely wanted to make sure that our stay was comfortable and without any issues. Our room was clean, comfortable, and suited us just fine. These are small rooms, so I cannot recommend more than two people to share a room. The location was perfect for us: We were in town for a couple of shows on Broadway, and also to visit friends down in the Village. We were a couple blocks away from a large number of subway lines and never had a problem getting anywhere. We customers need to remember that this hotel is an extended-stay hotel. They do not offer daily housekeeping services, but if you ever need spare towels or fresh linen, they are there 24/7 to provide. Also know that they take their 3:00 PM check-in policy very seriously and so should we, the traveling public. Do not expect to show up at 9:30 AM and get a room. Oh, if they have one available, you will get it; it's just that they very well may not have one available at that time. August 27, 2014
Rated 5.0 out of 5.0 by convenient location This location was very conveniently located to all the activities we planned during our stay. Only cab we took was from the airport to the hotel. Everything else was within walking distance even the train station. August 27, 2014
Rated 5.0 out of 5.0 by One night- great location for Time Square Great location to Time Square. Checked bags before and after check in-out. Help with taxi for airport. Helped with Subway to 911 Museum. August 27, 2014
Rated 5.0 out of 5.0 by Happy employees and great service. The staff were very friendly and the employees all seem to love their job. We were able to check out @ 2pm without additional charges. This worked out great for us because we had a late flight out. I have always been pleased with my stays in the Candlewood Suites. I'm a traveling therapist and usually stay @ Candlewood Suites during my travel assignments when I can. My family had a wonderful experience and will recommend you all to all their friends. I will return back on my next visit to New York. August 26, 2014
Rated 5.0 out of 5.0 by Fun Stay! Amazing Staff! Above and beyond Service! This little gem is a very pleasant surprise. Have stayed at affordable hotels in Times Square previously but this was much nicer. It's not lavish, it's not gorgeous, there is nothing over the top about it but as soon as you walk through the door, you get the feeling that they are truly happy you are staying with them and they go out of their way to do everything they can for you. The staff are super accommodating; the whole place is clean; beds are comfy; location is perfect - there's nothing more you need than what they offer. I had called the front desk to see if there was an ice machine - there wasn't - but within 5 minutes, someone showed up at our door with a bag of ice and then the front desk called 5 minutes later to make sure we got it. AND - the next day, a fresh bag of ice in our freezer waiting for us and we didn't even ask for it. That's service - you don't get that at other places regardless of the cost. Most definitely would stay again. August 26, 2014
Rated 4.0 out of 5.0 by Great Staff While I had problems in the room the staff was very responsive and corrected everything August 25, 2014
Rated 5.0 out of 5.0 by Great Location about 3 short blocks from Times Square A hidden gem..... Full size refrigerator, stove, microwave, free WI FI in the room. It's an economy hotel but not shabby at of all the price is right! A block from Port Authority Bus Station as well as subway entrance... Underground to 42nd Street. Key location 39th and 8th... August 20, 2014
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