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Rated 4.4 out of 5 by 433 reviewers.
Rated 5.0 out of 5.0 by great hotel and great location My husband and I stayed at the hotel the weekend of July 26th though July 29th. We arrived at the hotel 2 hours earlier than check-in and we were able to check in early. My husband and I appreciated it very much as we had many plans for the day. The hotel is just a few blocks away from timesquare. Lots of shopping and great places to eat around the area. We came back to the hotel midday each day to take a break from all of the walking and sightseeing. Each day the hotel provided complimentary cookies and lemonade. It was very refreshing especially with the heat outside. I think my husband enjoyed it the most. I think he probably grabbed 4 cookies or so. The room was clean and the bed was comfortable as well. The only thing that I would have to say is that one of the elevators were not working. It took a while at times to get up and down. They did fix the elevator during our visit. Overall, this is a great hotel and we would definately stay here again and would recommend it to all our friends. Can't wait to visit NYC again. August 7, 2013
Rated 4.0 out of 5.0 by Convenient place to stay in Times Square area We spent three nights in the Candlewood Suites, and found the location to be ideal for our purposes. Our room on the 30th floor was clean and well equipped, but although it was very comfortable, the huge armchair took up a lot of space in what was a relatively small room. We also felt that the table would still have been quite adequate if it had been only half it's size - and we should have had more room to move around. The kitchen area was more than adequate, and the bathroom, although old, was clean and functional. The bed was very comfortable and we slept well. The Reception staff were very efficient, friendly, and helpful. In fact everyone we met was the same, and we thoroughly enjoyed or stay. August 5, 2013
Rated 5.0 out of 5.0 by My son birthday trip My son had the time of his life in new York this hotel is the best..... August 1, 2013
Rated 5.0 out of 5.0 by Great service and location! The hotel is located very close to Times Square. The room is very clean, quiet and comfortable. July 29, 2013
Rated 4.0 out of 5.0 by Convenient place with great staff. Close to Times Square, with reasonable prices. Rooms are large and comfortable considering the location. Rooms are clean with a very helpful staff. Parking is the only inconvenient item, but again what can you expect at this location. Would recommend to anyone with activities near Times Square. July 29, 2013
Rated 5.0 out of 5.0 by Best bed in town! This was a wonderful "first-time in NY" place to stay since we wanted to be in Midtown amongst all the hectic activity. The staff was very cordial and prompt in answering any questions or concerns. The bed was absolutely wonderful after a full day of noise, activity, and heat! The best part of all, was the transportation to the airport #JFK#. It was my granddaughter's birthday and we had asked for a car to take us to the airport. We ended up with a white limo! What a wonderful way to end her birthday trip! Thank you, Candlewood Suites! I would highly recommend this "extended stay" hotel as it gave us the flexibility of eating in or eating out. #Although the kitchen is very small# The room was very comfortable for two people. More than that would have been crowded. The only recommendation I would make is that there be coffee packets provided free of charge to the room each day and that there be more than 2 sets of plates and silverware. Great place to stay - only about 5 blocks from Times Square and many theaters. Highly recommend! July 26, 2013
Rated 4.0 out of 5.0 by Great location and nice kitchenette We had a good stay at Candlewood and loved the location close to Times Square and streets with ample choise of nice restaurants. We liked having a small kitchen, so we had the choise of having breakfast or lunch out in the city or in our room for a lesser expence. July 22, 2013
Rated 5.0 out of 5.0 by Great Hotel in Great Location We spent 6 nights here and loved every moment. Our room on the 30th floor had spectacular views. The room which was clean and spacious had a kitchenette with large fridge, comfortable bed and recliner chair. In the basement there was a gym and a laundry which had 6 washing machines and dryers - all free to use. Location very close to Times Square and Broadway and had easy access to all of Manhatten. The staff were all friendly and helpful. There is no maid service but we knew this before we booked. Any replacements were readily available upon request. The hotel was good value for money by New York standards and we highly recommend it to anyone wanting somewhere central to stay in a clean comfortable environment. July 21, 2013
Rated 5.0 out of 5.0 by Fulfilled expectations I stayed at the Candlewood Suites Hotel for six days on a leisure trip to NY. I must say it definitely fulfilled my expectations. The rooms are neat and comfty and the staff are just great. The facilities are ok and the best thing is the location. I would certainly go back to Ny and stay here again!! Thanks for everything. July 17, 2013
Rated 5.0 out of 5.0 by Great location and excellent accommodation We stayed in this hotel twice for 7 nights in total and I would thoroughly recommend it. It is centrally located close to Times Square, so there are plenty of places close by for eating and drinking and many of the major attractions are within walking distance. All the desk staff were friendly and helpful and the shop (Candlewood Cupboard) was well equipped with snacks and essentials, as well as free coffee on tap. Would definitely go back if I was in NYC again. July 17, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service! The room was very nice with a full kitchen! The bathroom was a bit disappointing. Old, standard shower-head with low water pressure causing a bit more time in the shower. The spigots dripped incessantly and we just shut the bathroom door at night. Took a long time to get hot water. We did not report this though, because of busy schedule and not thinking of it until we were quietly sitting in the room and didn't want maintenance to come to the room then. Also, daughter had horrible time with their keycard. Everyday, they had to get a new key made after we arrived at room and it didn't work again! After asking for maintenance to check the battery on the door, he arrived and used his master key and said "master key works". Really? So what? The last 6 keys of ours did NOT! So that's why we didn't call maintenance for plumbing issues. Overall, it is a nice hotel in a good location (about 5 blocks from subway and 3 from Times Square). Front desk was kind and helpful. We would stay again. July 13, 2013
Rated 4.0 out of 5.0 by Nice staff, good location and comfortable room I stayed here for one night. The front desk are nice and helpful. They helped me book a car to JFK next day. July 13, 2013
Rated 4.0 out of 5.0 by Gorgeous hotel and convenient The entire hotel was very exquisite, from the lobby to our room. Our room was very comfortable and clean, and provided the facilities that we needed such as the free laundry. We were also delighted that our room had our very own kitchenette. The hotel's location was also excellent since it close to Times Square and methods of transportation, which was very convenient for us. The only thing that we didn't like was the fact that there was only one bed. The 3 of us had to be crammed on that bed every night. We think that it would be much more comfortable if there were at least 2 beds because the mattresses were good for our backs. Other than that one flaw, we enjoyed our stay and we would definitely be coming back to this hotel if we ever come back to New York City again. July 11, 2013
Rated 4.0 out of 5.0 by Very good hotel Comfortable room, friendly staff and great location. July 11, 2013
Rated 5.0 out of 5.0 by Clean Room and Facilities, Efficient Staff Stayed at this location June 20 - 25. Staff was friendly and accommodating. Quick and efficient service. Was impressed with cleanliness of room and facility. Great location for the money. June 30, 2013
Rated 5.0 out of 5.0 Great location and fantastic service! Every staff member we dealt with we're so friendly and helpful. Location was fantastic! Close walk to Times Square and to the subway. Room was clean and had everything we needed. Daily housekeeping was not included but this was explained to us on check in and we were given a large amount of towels so we had no problems with this at all. Will definitely recommend to other people. June 27, 2013
Rated 4.0 out of 5.0 Good Value, Great Location Candlewood Suites was the perfect place for us to spend our three nights in Manhattan. We arrived very early, and although it was too soon to check in the bellman took care of our luggage in a very friendly and efficient manner, which allowed us to see quite a few sights before checking in. The room was comfortable, the kitchen had everything we could need for our stay with one exception - regular coffee. There was a coffeemaker and decaf coffee in the room, but no regular. They did, however, serve free coffee downstairs in the "Cupboard". Some of the amenities (the Concierge and the computers for guest use) are shared with the Holiday Inn Express next door. There is no daily housekeeping service, but they happily provided any extras we needed (towels, linen, etc.) The location is wonderful, walking distance to Times Square, Broadway, Rockefeller Center, Radio City and an overwhelming variety of shops and restaurants. It's also just blocks from the Port Authority Bus Terminal and all manner of public transportation. Overall, we had a great stay and would certainly return to Candlewood. June 25, 2013
Rated 4.0 out of 5.0 by worth the choice Had been at Candlewood Mt Laurel/Philadelfia few months ago which was quite enjoyable. On this trip to NY I made no second plans but Candlewood, and it was confirmed as a very fine choice June 24, 2013
Rated 5.0 out of 5.0 by Great Hotel for the price in NYC Friendly staff. Good, clean room at a good price for NYC. Quiet. Quick elevators. Close to Times Square. Good experience each time and I have stayed here for 4 years. June 22, 2013
Rated 5.0 out of 5.0 by Great location, wonderful staff! We stayed in a suite (3201) during our 6 day visit to New York City. My husband and I traveled with our 10 year old granddaughter to see the sights. We appreciated the cleanliness of the suite and the friendliness and helpfulness of the staff very much. Our granddaughter enjoyed borrowing DVDs available to guests. The room was comfortable, including the bed and linens, and we loved the thick, large towels in the bathroom. At first we were disappointed with the size of the suite, but as we settled in we found it was certainly more than adequate for the amount time we spent there. In fact we came to think of it as “cozy” rather than small. The location was perfect for us. The one complaint I have about the suite is the very noisy, blowing air conditioning units. There is no way to control the amount of air blowing (either high, medium or low) and the unit made lots of noise. A couple of nights I found it very difficult to sleep with the noise of the air conditioner and its shutting off and turning on. The room was too stuffy if we turned the unit off. Otherwise our stay was pleasant and measured up to our expectations and more. June 21, 2013
Rated 5.0 out of 5.0 by Absolutely recommendable city hotel Super central location. Extremely helpful, friendly and courteous staff. Clean spaces. Best equipment and service. June 19, 2013
Rated 5.0 out of 5.0 by Good value in NYC We chose Candlewood because of the savings compared to other hotels in NYC. We enjoyed the larger room, in-room safe, and the kitchenette in the room. I would definitely reccomend this hotel to anyone visiting the city. June 17, 2013
Rated 5.0 out of 5.0 by Excellent location and accomadations! Loved that it was right around the corner from times square and several subway trains. We liked having a fridge in the room where we could make ice and put cold water in the fridge. We liked the washers and dryers in the basement. We liked the cookies served every afternoon. We walked up to 9th, turned left and found an AWESOME steak house. Uncle Jack's was a little expensive but a fun experience and super yummy. We liked that a housekeeper was not in our room every day, but that we were able to call down to the front desk and have towels delivered to our door right away. We would absolutely reccomend this location and will stay again if/when we ever return to New York. June 12, 2013
Rated 5.0 out of 5.0 by Recommend We love to be staying at the hotel, we recommend and we will return yes :) June 10, 2013
Rated 5.0 out of 5.0 by Great hotel! I had a really great experience at Candlewood Suites. The staff was friendly and helpful. The hotel room was nice and clean. The air conditioning worked well. The linens in the bathroom were good quality. I had a problem with the room that was caused by a previous resident, and it was fixed immediately when I pointed it out to the staff. I would definitely stay there again. June 9, 2013
Rated 5.0 out of 5.0 by Great hotel near Javits Center! This was my 4th stay at this hotel. I come to BEA yearly and had previously stayed on Broadway near Times Square. Since locating Candlewood Suites, I have stayed there. While the suite is smaller than the one I previously stayed in on Broadway, the closeness to the Javits Center as well as the Theatre District and Broadway make it a great deal. The staff is very friendly and welcoming. The hot fresh baked cookies at about 4 PM are such a treat. The free washer and dryers are great. June 9, 2013
Rated 5.0 out of 5.0 by Great place to stay in the City if you like price/value and location this is your place June 6, 2013
Rated 4.0 out of 5.0 by nice room great kitchenette bath spectacular view The only thing that disappointed me is that as I am a member I was told we did not have to check out until 2 p.m. Sunday so we had left the room around 11 a.m. to get breakfast and take a walk. We left our things which included our cell charger and a "please do not distuirb" sign on the door however when we returned at 1:40 to grab our things two young Asian people wee IN OUR ROOM cleaning and, for the record, I never found my cell phone charger again- a lost of $35.00 to me! May 31, 2013
Rated 5.0 out of 5.0 by Awesome stay! Sam the late night manager was unbelievably efficient with many persons at his desk hollering to get in their their room at same time. He effortlessly, and with rapid charm and professionalism, checked everyone including myself in. He missed no beat in recognizing priority club guests and was courteous during a challenging moment alone as a staff member at hotel. Hotel was clean, bell hops were on it, DVD library stocked, room air conditioned before arriving. When an appliance in room needed replacing as it was not working, the maintenance supervisor could only be relied on to exchange it, after some unfortunate staff approval delays which lasted much longer than necessary. Afterward, GM on property Teresa jumped in to rectify matters the next day and smoothed out the only potential negative of the stay; which she turned into a positive. Overall, great value, great location, and great stay!! Location and property run very well always by the Hersha Hospitality Group. My sincere thank you, as a New Yorker who could stay anywhere for the night in NYC, but chose the Candlewood Suites off of Times Square. Seriously, a great property with decent room size! May 30, 2013
Rated 5.0 out of 5.0 Comfortable Room Nice Location Nice mid-town "west" location, and close to subways/trains. Rooms are small but they are clean and in good order, including a kitchenette, dishes, and a med.size refrigerator (no oven). Free ready-made coffee in the lobby all day, as well as a pantry for basic necessities. There is no daily maid service, but if you can make up your own bed and hang up your own towels then you'll love the privacy & silent hallways (NO maids yelling "HOUSEKEEPING" repeatedly early in the morning---my LEAST FAVORITE part of traveling!). The hallways are quiet, and your room is your own space during your stay (spread out and relax). A smiling & helpful staff were always ready to help. I thoroughly enjoyed my stay. May 29, 2013
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