Rated 4.4 out of 5 by 425
Rated 3.0 out of 5.0 by lewis55 Comfortable bed and great service.
It would be a 10, if you do the cleaning and housekeeping on daily basis and improve your cupboard. Also improve bathroom conditions.
July 24, 2014
Rated 5.0 out of 5.0 by NYTraveler14 Great location and staff!
Very nice and reliable staff! There's a small full kitchen in my room (fridge, microwave, stove, cooking appliances, etc.). There's a small convenient store at the lobby. Free wifi. Very clean room and bathroom. The location is perfect to get to Times Square!
July 23, 2014
Rated 5.0 out of 5.0 by mrbald314 Great costomer service
Very good customer service. Rooms were in great condition, and a very friendly atmosphere.
July 23, 2014
Rated 4.0 out of 5.0 by RTPT Only blocks from Time Square main attractions
Staff was very friendly, however this is one of the smallest Candlewood Suites I've ever stayed. Ok for only 1 guest and wifi was intermitting
July 20, 2014
Rated 2.0 out of 5.0 by nope272727 Not worth it for the price offered
Sorry, but you have 1 Queen bed in your room w/ a recliner. 90% of hotels in the real world offer at least 2 twin beds. Because of this massive problem we had to split our families between Candlewood and Crowne Plaza which is another IHG property and their experience was fantastic.
We will never stay here, nor will I recommend this place.
The staff - Monica, Ronnie, Nyjeah (sp?) were wonderful and did their best hence the 2 star.
July 18, 2014
Rated 5.0 out of 5.0 by sandyg53 extremely convenient, quiet secure location
A very good place to stay for all the sights of New York and convenient for the subway or walking..
The kitchen facility in fhe room was very convenient for making a healthy breakfast and keeping our liquid refreshments cold.
The reception staff were very helpful when we enquired how to get anywhere, etc, and when we requested clean towels they were there within a few minutes.
It was very quiet and we got a good night's sleep.
The only slight derogatory remark was that the fridge was a bit noisy at night.
July 16, 2014
Rated 5.0 out of 5.0 by BillSeth Totally wonderful
When I go to New York City I would not consider staying anywhere but the Candlewood Suites. Everything about the hotel is perfect. The front desk ( Allyson, Kathy, Monica, Karlos, Bennie, etc.) are fantastic.
They greet you with a smile and it never disappears your entire stay. The location is perfect. Housekeeping is awesome- everything is crispy clean. When you meet any person on the hotel staff ( halls, elevator, etc. ) a big hello and can I be assistance follows- great staff training.
Super hotel!!!! Way to go.
July 15, 2014
Rated 5.0 out of 5.0 poor internet
i like every thing about the hotel with eceptation of internet, it is very poor and slow. i couldn't do my job online.
July 15, 2014
Rated 5.0 out of 5.0 by Electra 2 nd visit and will come again
If lucky enough to get to New York again will stay here again.
So central to every where 10 mins tops from Times Square.
So easy to walk to almost everywhere you are supposed to see.
Staff very helpful.even has a safe in the room, this is new since last visit. If you want " full service" this might not be your choice, but if like me you don't mind making your own bed, pulling the duvet up how hard is that. Very comfortable bed small efficiency kitchen facilities great for a quick cereal breakfast and bring in a take out. Next road over many delis and little stores selling fruit etc also restaurants.
July 13, 2014
Rated 5.0 out of 5.0 by Coachvball945 Start of 2014 Vacation
Excellent experience at Candlewood Suites which gave us a great start to our US Vacation. Facilities and staff were excellent and the hotel is great value for money. We WILL return to Candlewood Suites, Times Square again in the future. Thank you.
July 12, 2014
Rated 5.0 out of 5.0 by Walker01281969 Excellent Stay in NY!
Choosing the Candlewood Suites was one of the best choices I have made in regards to a hotel in a long time. Loved every minute in New York and it was made possible by having a great place to call home away from home :-)
July 12, 2014
Rated 2.0 out of 5.0 by lindy99999 Don't cut your stay short or you'll pay dearly!
Hotel room was great. Bathroom a little dated.
Security in the hotel was great.
Staff upon early check out were unreasonable!
July 11, 2014
Rated 4.0 out of 5.0 by Asheville37 Great location
I ended up at this hotel through a package I booked and compared to other hotels I have stayed in around the same area, I found my room spacious and really appreciated the kitchenette. I didn't so much like the floor I was on or that I ended up with a handicap accessible room but staff were kind in providing me options although I chose to stay in the same room. I found the hotel policies to be very accommodating and the staff friendly.
July 10, 2014
Rated 5.0 out of 5.0 by Kingslake Excellent hotel conveniently positioned
We stayed for three nights in New York, and could not have been better accommodated. The hotel is very near Times Square, and just opposite a superb Italian restaurant where we ate every night.
The room was comfortable and well supplied with (e.g.) coffee etc.
July 10, 2014
Rated 5.0 out of 5.0 by Dartthecat Excellent property
In the midst of high priced NY hotels, Candlewood Suites stands out as an excellent choice at an excellent price.
July 6, 2014
Rated 5.0 out of 5.0 by RCK885 Great Hotel for the $$$
Great hotel - close to Times Sq -
Super friendly and helpful staff
Very Clean and well maintained.
July 5, 2014
Rated 5.0 out of 5.0 by popy excellent people and excellent place to stay
It was an excellent experience. Professionality and kindness, two of the most important attribute for an excellent place like this.
Thank you very much.
We hope to be there in owr next trip to NY.
July 4, 2014
Rated 5.0 out of 5.0 by the Little Traveler Great hotel
Ronnie was friendly, professional, and a pleasure to work with.
July 3, 2014
Rated 5.0 out of 5.0 by Ausiegirl3 Super clean
Good value for money, great to have a kitchenette, despite construction work going on next door, the room was remarkably quite. On arrival noiced that the overbasin light in bathroom had blown. Called reception - it was fixed within 5 minutes. Spotless condition. Very fasy connected internet. Appreciated the DECAF coffee available at all times in the Cupboard downstairs. Bed
July 3, 2014
Rated 5.0 out of 5.0 by Haymarket1 Convienient and Clean Weekend
Very clean and comfortable with courteous staff located convieniently close to the theatre district and Times Square.
July 2, 2014
Rated 5.0 out of 5.0 by Golu18 Nice location
Stayed here for 3 weeks in June 2014 while on a business trip. Hotel is located perfectly between 8th
June 30, 2014
Rated 4.0 out of 5.0 by Bara gate Comfortable & convenient
I loved the bathroom the most, big & clean. Location was convenient & great staff.
June 26, 2014
Rated 5.0 out of 5.0 by stewy16 Great location
Came across this hotel on TripAdvisor and not knowing anything about the area we took a chance. We were very happy with the convenience/location of this property as it was only a couple of blocks from the Bus Terminal and Times Square. I would highly recommend this property for anyone heading to the Times Square area of NYC.
June 26, 2014
Rated 4.0 out of 5.0 by JnGA Convenient, safe location
My wife and I enjoyed a 4-night visit to NYC just to play. This property met our needs. It was convenient to Times Square (about 5 blocks) and the subway (3 blocks). Was OK value for NYC. We felt safe walking the area at night. The only complaint was that the hotel does not provide daily housekeeping; beds are not made, trash is not picked up, towels are not provided without request. When towels were requested, the staff responded quickly and professionally. The property is well-maintained. If we return to NYC, we will consider staying here again.
June 25, 2014
Rated 5.0 out of 5.0 by SteveNumber2 Excellent location and great service from staff!
Staff was amazing as they catered to each need that came up. Location of the hotel is great as we took the train into Penn Station and hotel is located only blocks away.
June 24, 2014
Rated 3.0 out of 5.0 by pinkyb comfortable bed
overall it is fine, a basic hotel with a small shop. the pictures on the website make the room to be larger than it is.
there is no housekeeping during the stay , no replen of toiletries eother.
June 23, 2014
Rated 4.0 out of 5.0 by Johnnie33 tenntraveler
Hotel is clean. Easy to get cabs and get around. Staff was nice. Had to wait an hour and 1/2 to get room. Bill was correct. Overall, good stay. I stay here when I can.
June 22, 2014
Rated 3.0 out of 5.0 by Coz2014 Good Location at a Fair Price
The Hotel was centrally located to all the main attractions that NYC has. The staff was friendly and the place was clean.
June 18, 2014
Rated 1.0 out of 5.0 by JohnB28 Poor staff, inflexible
Staff was inflexible with emergency changes. Manger was unrepsonsive
June 17, 2014
Rated 5.0 out of 5.0 by Woodster22 Great service
The location and inclusions were above our expectations
June 15, 2014