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Rated 4.4 out of 5 by 484 reviewers.
Rated 4.0 out of 5.0 by Hotel Stay The hotel was clean and the room was comfortable. I do believe they should add maid service. Also, should provide water or something in the lobby for gues. October 6, 2014
Rated 1.0 out of 5.0 by Disasterous Trip We were very disappointed with our accommodations. The bathroom was unacceptable. There was brown crud all over the light plate switch and brown/black crud coming up the drain in the tub.... you stand in while showering. The mold on the tile in the shower was the icing on the cake! We did report this to the front desk upon check in and explained we had allergies to mold and asked if they could have housekeeping spray tilex to remove the mold and clean the bathroom as the toilet had been used. They stated they would certainly do this but housekeeping certainly did not. I could not wait to leave Candlewood Suites as it was disgustingly dirty.The staff was very sweet and upon check in told us since we were staying for 4 days we would not have housekeeping? When do you have housekeeping? This makes no sense..... we did not want to argue with anyone and while traveling for fun who wants STRESS!!! Very disappointed and will never, ever book with Candlewood again,needless to say we will not be recommending Candlewood. October 3, 2014
Rated 5.0 out of 5.0 by AMAZING My husband and I were so impressed by the courtesy and helpfulness of the staff. With no exception every staff member we encountered was gracious and smiling. Our room was clean, comfortable and very quiet. Having the refrigerator and microwave was a nice bonus. We were close to the action and to the trains. Kudos to management for hiring the right people. I believe you cannot train people to be nice to customers, it must come from within. I will be singing your praise to all my friends. September 27, 2014
Rated 5.0 out of 5.0 by good location i love the hotel, easy access to train station and time square, broadway. friendly stuff. good choice for weekend stay. September 25, 2014
Rated 5.0 out of 5.0 by Great service and location in the heart of Times Square Great customer service team and location. It's only a few blocks away from the Port Authority Bus Terminal, various subway entrances and of course, Times Square. Airport Shuttles abound. I recommend NYC Airporter as it was very affordable in comparison to others and has a pickup point at the Port Authority Bus Terminal on the 42nd St side. Passes through twice an hour. When time is of the essence, you'll be glad to have this tip in mind. September 24, 2014
Rated 5.0 out of 5.0 by We had a wonderful stay! We enjoyed our stay at the Candlewood Suites! It is situated very nicely near Times Square with restaurants and other attractions within walking distance. The room was very clean and comfortable.We felt very safe and there was no noise. We slept well and the kitchen was so nice to have. We ate breakfast in the room and that was very convenient. There are plenty of places nearby to purchase simple breakfast items.The staff members at the hotel were VERY helpful and courteous. It was a great stay and we would definitely come back. September 24, 2014
Rated 5.0 out of 5.0 by My awesome stay at Candlewood Suites at Times Square It was a pleasant surprise in the hustle bustle of New York City, to find an abode at Candlewood Suites. Very efficient checkin, warm welcome by front desk, offering late checkout, immediate recognition of status level and offering snack September 23, 2014
Rated 4.0 out of 5.0 by Great Place to Stay! I enjoyed the one night I stayed at this hotel. Very comfortable and the staff was courteous. September 23, 2014
Rated 4.0 out of 5.0 by Friendly Service and Comfortable Bed Staff offered polite greetings at check in and check out. With additonal greetings upon entering and exiting the building. Good Location for Times Square. Kitchnette offers just enough to allow for in room meals to be self prepared. The bed was comfortable and the drapes offered plenty of blackout to ensure a good nights sleep. September 21, 2014
Rated 4.0 out of 5.0 by Great Location We had a fantastic city break and the hotel was just what we expected.The suite was comfortable and clean,great staff and we had a great view. I would recommend this to all who like to make their own eating arrangements as the kitchen facilities where ideal September 21, 2014
Rated 5.0 out of 5.0 by Great location Candlewood Suites NYC Times Square was a perfect fit for our first visit to New York. It was extremely easy to get around from the hotel... whether we were walking, cycling, or taking the subway. The kitchenette was great for a quick breakfast before heading out, and the staff were extremely friendly and helpful. September 20, 2014
Rated 5.0 out of 5.0 by Great location with outstanding customer service. Enjoyed our stay at Candlewood Suites. The hotel is in a great location with outstanding customer service. September 19, 2014
Rated 5.0 out of 5.0 by Excellent Hotel At Candlewood Time Square you feel right at home. Excellent room - spacious and completely equipped kitchenette. Lovely double bed with excellent mattress. Anything you can wish for. Staff always very helpful polite and friendly. The elevator is a little tricky but the employees are going out of their way to arrange for elevator transport even if it means standing inside the elevater for the best of the day and conducting it manually. Whenever we needed anything (like more coffee - complementary or collection of waste or new towels) it was right there in a blink. The location is ideal for sight seeing, connecting to the rest of town and just taking a casual stroll around the block to time square to sniff up the lovely atmosphere there. For us 100 points out of 100 and sure to be recommended. Also to be re-visited by ourselves. September 19, 2014
Rated 5.0 out of 5.0 by Great Value Clean and Simple It can be expensive to find clean and comforatable properties midtown; while small rooms and a touch noisy as is typical everwhere in NYC, the Candelwood Suites on 39 has everythign I need in a safe walking enviorment. If you seek a clean bathroom, a tub, the standard kitchenette and good function for one or two while working or visiting the city I recomend. September 16, 2014
Rated 1.0 out of 5.0 by Air Conditioning It would be extremely helpful to have air conditioning out by the elevators as well as a phone to call the front desk if there is an issue with the elevators. September 15, 2014
Rated 5.0 out of 5.0 by Great Stay The staff was very polite and friendly and responsive when we requested more towels. The room was in good order. The wireless internet was reliable, though the speed just average. The sink and tub did not drain that well, but that is the only real negative. The beds were comfortable and a/c worked great. September 11, 2014
Rated 5.0 out of 5.0 by Great location We stayed here for 5 nights and loved it. The rooms are compact but modern, clean and really well equipped. The hotel was quiet and very secure and in a great location close to Times Square and the subway. The free Wi-Fi was very fast and always accessible. Can not fault this hotel and would stay here again any time we are in NY. September 10, 2014
Rated 4.0 out of 5.0 by Exceeded expectations This hotel was great! We wasn't expecting the kitchen to be so big and accommodating and the room was much larger than we expected going on other reviews. I was relieved to say the least when we got there. I was afraid of what my husband would think of the hotel before we got there. Never staying with Candlewood before I was unsure. I would for sure stay here again. Ladies the hair dryer was very powerful unlike most. It was your basic small wall hair dryer but packed a punch. September 10, 2014
Rated 5.0 out of 5.0 by great everything great stay when visiting manhatan I live on long island and didn't want to rush for the trsin after the show. this hotel was the perfect solution. have been here twice and my daughter wants to go here every time we stay overnight in the city. September 8, 2014
Rated 5.0 out of 5.0 by Good Experience Nice hotel. I recommend every body to stay here. This is real value for money. September 7, 2014
Rated 4.0 out of 5.0 by Lov eyour hotel There were a few issues not perfect . Bathroom faucet handle fell off. AC would not go below 72 degrees, Stove burner would not work unless wiggled and tipped. All else was GREAT and would come back again One other problem. I don't think I got credit for my stay! I will be in touch with IHG regarding this! Thanks for all. CC September 6, 2014
Rated 4.0 out of 5.0 by Great for busy tourists If you are looking for simplicity free laundry machines, this is your place! Close enough to Times Square! September 4, 2014
Rated 5.0 out of 5.0 by 服务不错 房间内各项设施齐全,特别是厨房用具齐备,很适合商务居住。地理位置不错,离各项交通设施都很近,便于开展工作和观光。 September 4, 2014
Rated 5.0 out of 5.0 by A safe hotel in a handy location After my third visit here, I'm still very happy to continue to stay at the Candlewood Suites. It is handy to Times Square and the theatres, just three short blocks from the Port Authority Bus Terminal for airport transfers, and also within ten minutes' walk from Penn Station and Macy's. Despite its central location, it is very quiet, and I have always had a very peaceful night's sleep here. Moreover, they staff run a tight ship and so I feel very safe here. I enjoy the courteous touches of free wi-fi and free gym and laundry for guests. Most of all, the staff have been consistently courteous and helpful. September 4, 2014
Rated 4.0 out of 5.0 by Quick weekend get away! The hotel was perfectly situated near all the activities we planned for our long weekend. Upon our late check-in, the staff was very friendly and helpful and really seemed to genuinely care about our needs. Our room was clean with no issues. September 3, 2014
Rated 5.0 out of 5.0 by Gem tucked quietly away but close to Times Square Nice lodging close to Times Square but removed from the noise of Times Square. Easy access to subways and eateries . Excellent courteous and friendly staff. Having a mini kitchen ( refrigerator, microwave, stove, and coffee maker ) is a HUGE bonus. Price is a bargain compared to others in the area. Room is average size but has everything you need. Having a recliner with a TV that has a good selection of programming was really nice. Plan to stay on future visits :) September 3, 2014
Rated 5.0 out of 5.0 by Great Stay Loved the cleanliness and the kitchenette. Close to many fabulous restaurants. September 1, 2014
Rated 4.0 out of 5.0 by Excelentes suites Buena ubicación, muy buen trato del personal, buena limpieza (aunque deberían agregarse más limpiezas diarias), buenos productos de higiene, facilidad para lavar su ropa, buen equipamiento de la cocina. Sería bueno disponer de un lugar común que sirviera para comidas ligeras con productos propios, fuera de la suite (por ejemplo, para ofrecer un café a una amistad o pariente). August 28, 2014
Rated 5.0 out of 5.0 by My Highest Recommendation It is always wonderful to find a place that knows what customer service is, and I found that place with Candlewood Suites New York City Times Square. The staff genuinely wanted to make sure that our stay was comfortable and without any issues. Our room was clean, comfortable, and suited us just fine. These are small rooms, so I cannot recommend more than two people to share a room. The location was perfect for us: We were in town for a couple of shows on Broadway, and also to visit friends down in the Village. We were a couple blocks away from a large number of subway lines and never had a problem getting anywhere. We customers need to remember that this hotel is an extended-stay hotel. They do not offer daily housekeeping services, but if you ever need spare towels or fresh linen, they are there 24/7 to provide. Also know that they take their 3:00 PM check-in policy very seriously and so should we, the traveling public. Do not expect to show up at 9:30 AM and get a room. Oh, if they have one available, you will get it; it's just that they very well may not have one available at that time. August 27, 2014
Rated 5.0 out of 5.0 by convenient location This location was very conveniently located to all the activities we planned during our stay. Only cab we took was from the airport to the hotel. Everything else was within walking distance even the train station. August 27, 2014
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