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Rated 4.4 out of 5 by 425 reviewers.
Rated 5.0 out of 5.0 by A great choice in New York I've stayed here a few times and it always impresses. The staff are great: very friendly, professional and hard working. I emailed ahead of arrival to ask for a room away from a lift. They replied fast and took care of it. Whenever I went past the desk, they smiled and said hello. What a pleasant relief from the always-snarling city outside The rooms are big by NY standards and have all you want. The recliner chair is comfortable. The queen bed might be a bit cozy for two but I was by myself and found it very good. The Candlewood bedding has got odder and odder over the years. It now includes the quite unhygienic practice of putting a duvet between two sheets (rather than in a proper duvet case). As a European this has always struck me as rather unpleasant (if the sheets come loose in the night, your skin is in touch with a duvet that cannot be cleaned between every guest stay). I bring my own silk duvet cover as bugs can't dig their way through silk. I can't blame Candlewood, though -- lots of American hotel chains do this and not many Americans seem to complain. The laundry has lots of machines and is free. The gym is small and not well equipped but there is a Mid-City gym two blocks away that you can use for $15 a day I'm not a big fan of the location -- Times Square is the centre of the tourist tat trade but it was convenient for my meetings and convenient for Penn Station (about 8 blocks away with trains to both JFK and Newark). The traffic in the area is frequently near gridlock. There are no good supermarkets nearby (that I could find) but there is a good one at 8th and 52nd (with a great natural market -- Waverly -- just across the street) June 15, 2014
Rated 3.0 out of 5.0 by Price Price was too high for quality of hotel. The price should have been lowered or we should have been given better accomodations. June 10, 2014
Rated 5.0 out of 5.0 by Perfect beds and helpfull staff With no special expectations we were surprised to get a great accomodation in the centre of a bustling city for a reasonable price June 9, 2014
Rated 5.0 out of 5.0 by Purple horse and purple ballerina My stay @ Candlewood was lovely and the true part of the vacation that made the city feel comfortable , so that when I was out of my room I was ready for adventure , because I knew that I would return home in the evening to Candlewood...and my sweet kitty who also loved her stay; she is a little depressed now that we are back home for a long time...Thank you ...EDY Chromie thinks nyc should have off-track betting!!! June 6, 2014
Rated 5.0 out of 5.0 by Great NYC hotel option Great location and pricing. Convenient to Times Square, subways and restaurants. June 5, 2014
Rated 5.0 out of 5.0 by Excellent facility No noise on the floor; next to the elevator, but never heard it. Very convenient location in Times Square. June 4, 2014
Rated 4.0 out of 5.0 by Towel storage The rack for the towels was in the shower which seems to be a poor location as any towels not used must be removed prior to using the shower. June 3, 2014
Rated 4.0 out of 5.0 by Expectativas satisfechas Un hotel económico, sencillo, bien atendido, limpio, muy bien ubicado. June 2, 2014
Rated 5.0 out of 5.0 by Excelente Cumplió las expectativas que teníamos del hotel. Está cerca de lugares estratégicos en la programación de nuestro viaje y la habitación estaba en muy buen estado. June 1, 2014
Rated 5.0 out of 5.0 by NY for a family visit Trying to find an affordable hotel in the theater district for 8 people isn't hard hard if you try Candle wood suites. The staff helped with directions, a late night diner, taxis, even transportation back to the airport. It was convenient, affordable, clean, safe and one of my best stays in NYC. May 27, 2014
Rated 5.0 out of 5.0 by great value loved the location and price will definitely stay there again May 27, 2014
Rated 5.0 out of 5.0 by Great place to stay in NYC Great hotel near Times Square. Staff very friendly and helpful. Really appreciated the guest laundry services. My only complaint is that more lighting is required in the room. May 27, 2014
Rated 4.0 out of 5.0 by Great location in NYC A god place to stay for an extended visit in NYC or if traveling with children as you can cook/eat in your room. Outside noise made it difficult to sleep but overall the room was comfortable and the location at Time Square was excellent May 26, 2014
Rated 4.0 out of 5.0 by Convenient location with comfortable bed and secure feeling This property was very conveniently located in Times Square, offering me a central location to begin explorations, shopping, and dining / meeitng friends and catching shows. The security felt quite adequate, and the staff were friendly and courteous. Definitely would consider staying here again next time I'm in NYC. May 26, 2014
Rated 5.0 out of 5.0 by Vacation my wife and i stayed 5 days in new york and the hotel was a great part of it. we had a great stay and wonderful staff. we will stay at this hotel again when we visit new york May 24, 2014
Rated 4.0 out of 5.0 by Great Value and accomodations The hotel is at a great location. Right around the corner from Times Square. Very short walking distance to the actual times square and just out of the way of the extreme busyness. The last time we stayed we had two celebrity sightings. One inside the actual hotel and another walking down the sidewalk in front. The room was very clean and comfy and spacious. The staff was super friendly and the price per night was very reasonable. May 16, 2014
Rated 3.0 out of 5.0 by Few glitches and not as nice as previous years We have stayed here the past 4 years. This year there were some minor yet aggravating issues. Upon arrival we needed ice and had to wait approx 45 minutes as the icemaker was off and there was no hotel ice...The TV wouldn't come on initially. I found the cord was removed from the back of TV..The wireless internet modem had to be reset and was not dependable..The sink faucet leaked onto the vanity thus made a mess and there were no areas besides kitchen to place toiletry items.The shower leaked onto the floor so we had to use our towels each night to dry it...All in all we were a little disappointed compared to previous years in this hotel. To be fair the staff was very helpful and courteous. May 16, 2014
Rated 5.0 out of 5.0 by Comfortable, spacious lodging in NYC If you're going to be there for a while and like a little space this is the way to go in Manhattan. Nice kitcken so you're able have breakfast in. The unit has 2 closets. A separate Living room allows one guest to do things while the other can still sleep. May 16, 2014
Rated 5.0 out of 5.0 by A TREASURE IN TIMES SQUARE Every stay at this property exceeds my expectations. The service of the entire staff never disappoints, and the suite is always clean and comfortable. This property is within close proximity to many great restaurants, theaters, the subways, and NY attractions - especially Times Square. May 15, 2014
Rated 5.0 out of 5.0 by Very Comfortable Bed/Clean Room I traveled alone and found the accommodations to be just right for 1 person. Two people would be a little crowded in the 1 queen bed room that I was in. The coffee maker was a bonus! There is free coffee in the lobby as well. Staff was pleasant and helpful. One downside, the bathroom was incredibly small and I am a small person. The door to the bathroom left little room when open and trying to use the sink. The bed and pillows were extremely comfortable and the room was very clean. May 12, 2014
Rated 4.0 out of 5.0 by Great value in Times Square area limited housekeeping and bellman services; not a true "suite," but a standard hotel room with large bed, reclining chair, and desk; great location--walkable to Javits Convention Center and Times Square; full kitchenette with dishes and cutlery, and free laundry make it great value for the money. May 11, 2014
Rated 5.0 out of 5.0 by Great hotel and staff We loved the location of this hotel. The staff was super friendly and helpful. We loved that you were able to leave you luggage before and after your stay so you can enjoy the city without your luggage. The rooms were clean and every nice. Small, but very nice. May 5, 2014
Rated 4.0 out of 5.0 by zentrales Hotel sehr gute Lage für einen Städtetrip, freundliches Personal und gute Zimmergröße und Ausstattung May 5, 2014
Rated 3.0 out of 5.0 by No extra towels, broken elevator and no price guarantee Don't bother trying to have the price guarantee acknowledged by Candlewood Suite on their website. After providing all the information and a rate cheaper at another hotel on the same street for the same days, I never received any acknowledgement either way. We we were checking out we had to wait over 20 minutes for an empty elevator to come since one was broken and everyone was using just one on a Sunday morning. Needless to say, it took forever because it stopped at every floor picking up people or really, NOT picking up people, since we were smashed into it. The front desk did not apoligize for the broken elevator or let us know when or if it would be fixed. Seven of us stayed there that weekend and we probably will shop around a little better before staying again. May 5, 2014
Rated 5.0 out of 5.0 by NY stay for leisure Very convenient location, very quiet for a hotel which is almost at Times Square, reasonable price, kitchen in the suite, plenty of nice places to eat right next to the hotel: I definitely recommend this one. May 5, 2014
Rated 5.0 out of 5.0 by Convenient location, comfortable and good service I chose this hotel because it was close to Times Square and was reasonably priced. I particularly liked the kitchenette and the comfy bed as I stayed for 10 days and could self-cater for most meals. The staff are friendly and helpful and quickly attended to the small issue I had with room facilities. May 2, 2014
Rated 5.0 out of 5.0 by Good value, convenient location, wonderful staff We were very satisfied with our stay here. The room was clean, the hotel was quiet and in a very convenient location, and the staff were incredibly friendly, welcoming and helpful. And the price was very reasonable for NYC (plus there is a AAA discount). We didn't realize that sheets are only changed / maid service comes to the room weekly, not daily - I'm sure that info was available, but we didn't notice it - but that really wasn't a problem; if anything, it was a convenience not to have to pick up each day for the maid service. And having a full kitchen was a very nice amenity. My only issue was how loud the AC and refrigerator were when they cycled on - both rattled and made quite a racket. But it was "white noise" and we got used to it (and turned up the TV). I would recommend this hotel to others. April 29, 2014
Rated 4.0 out of 5.0 by NYC Auto Show Visit The Candlewood was the perfect place. The staff was very welcoming and helpful. At check in I was VERY impressed with the information I was presented with and especially the attitude of the young lady that checked me in. Room was clean, quiet and comfortable. As someone that travels extensively I highly recommend this property. April 28, 2014
Rated 4.0 out of 5.0 by Slept Well / Friendliest Staff Great welcome from the reception staff. Good comfortable bed. Convenient location in the heart of New York City. April 27, 2014
Rated 5.0 out of 5.0 by Great location, clean facility and helpful staff Easy walking distance to Times Square, the rooms were clean and quiet, staff was helpful. Would stay here again and highly recommend it to friends. April 24, 2014
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