Rated 4.6 out of 5 by 243
Rated 5.0 out of 5.0 by PWH2014 Good place in NYC
Room was clean as I expected. Staff at breakfast were very attentive despite it being a mad house of activity.
17 September 2014
Rated 5.0 out of 5.0 by Turist27 Excelente para New York
La habitacion es pequena, pero muy comoda, las camas, colcholes y almohadas super.
La ubicación Excelente en Midtown Manhatan.
El desayuno incluido delicioso.
16 September 2014
Rated 5.0 out of 5.0 by constance789 comfortable bed
The employees were friendly and helpful. The bed and pillows were comfortable so I slept well every night. Although there was some street noise. The water pressure in the shower could be better but the bathroom was clean and with enough light that i was not looking for someplace else to put on my makeup. Great stay. I will be back.
15 September 2014
Rated 5.0 out of 5.0 by cgtolent60 Comfortable bed
Just wished that it had a refrigerator to store some cold drinks or left overs. Or a small microwave to heat up food and a cold coffee or tea
15 September 2014
Rated 3.0 out of 5.0 by johnd19 Good location, OK service
Convenient, being close to Penn Station. Room was modern, and clean. However, pillows were very lumpy, which lead to below average sleep quality. Breakfast spread was solid. My only complaint is with regards to the front desk as I was checking out. I asked for directions on taking the Long Island Rail Road to JFK airport. The concierge didn't hesitate for an instant before launching into directions on getting to and riding the A train (subway). Had I followed his instructions, I would have been late, since the subway takes a half hour longer. It's a good thing I double-checked on my smartphone before heading out.
15 September 2014
Rated 5.0 out of 5.0 by kellerbusiness Clean, quiet room, very comfortable.
Hotel was clean and staff was very nice. The breakfast was good.
14 September 2014
Rated 5.0 out of 5.0 by 1072 A GOOD NIGHT'S SLEEP.
Good location, fairly quiet for New York, just two blocks from Penn station, best steak house in N.Y. almost next door, excellent Irish bar in 35th street (next street down) which sells the best I.P.A. beer in town, friendly staff, buffet breakfast available until 10:00 hours, free coffee available 24 hours a day in the dining room, free Wi-Fi and a daily newspaper to get the local gossip
13 September 2014
Rated 5.0 out of 5.0 by april7 Great hotel
This hotel is in a great location and was surprisingly quiet given the location. The included breakfast was a great start to our day. The staff was helpful. I would definitely stay there again.
10 September 2014
Rated 5.0 out of 5.0 by JJ35 EXCELLENT HOTEL
EXCELLENT HOTEL . FRIENDLY STAFF , CLOSE TO METRO AND GOOD VIEWS FROM ROOM
ROOM PERFECT AND LARGE AND VERY CLEAN
07 September 2014
Rated 5.0 out of 5.0 by prtoronto Great location and value
Location is walking distance to Penn Station for a quick train to Newark Airport.
Next door to Macy's for shopping.
Rooms have a wonderful decor and are very quiet.
Huge selection for breakfast.
06 September 2014
Rated 5.0 out of 5.0 by wolfx233 Great Location, Nice Hotel, Good Value
We stayed 3 nights at this hotel for a leisure weekend in NYC. It was centrally located to everything we wanted to do and see. The room was quite nice although we spent most of our time out and about exploring. We didn't take advantage of the complimentary breakfast but heard it was pretty good.
04 September 2014
Rated 4.0 out of 5.0 by wyeth No breakfast
Went down for breakfast at 9am and there was nothing left. It was not restocked until later and when I tried to get milk for my child, when we were checking out at 11 the case was stocked but locked.
Shower door did not close and leaked onto floor.
04 September 2014
Rated 5.0 out of 5.0 by Steve0934 A good night's sleep
I stayed at this location for two nights in August 2014.
It was a gem hidden down 36th street.
Located not far off Broadway.
I had my three kids with me and we had one room so that made living quarters a little tight.
But it was a good night of sleep.
The breakfast bar had a myriad of choices.
The staff was great and I thought overall the place was really clean.
It was also my understanding that this is a fairly new hotel in the area.
03 September 2014
Rated 3.0 out of 5.0 by Love Houston Tiniest room ever
Let's face it, this is New York and everyone understands this city can be crowded and expensive. This hotel is in an excellent location and has obviously been converted as best as possible from an older building. The rooms are clean, have all the expected amenities, and are as efficiently laid out as possible. Staff was excellent for what little contact we needed.
Having said that, this was by far the smallest room I have ever seen in a Holiday Inn property going back over 20 years. I estimate not more than 150 sf including bathroom which could only accommodate a sliding (not pocket) door. There was not but a single office chair in the room, which if occupied would block access to the other side of the bed without climbing over it. And for about $250/night, this would be by far the worst value I have ever experienced by Holiday Inn.
So if a very tiny, expensive room without any leisure space apart from the bed is the norm for New York, then I guess my expectations were met.
03 September 2014
Rated 5.0 out of 5.0 Great Location - Clean and Comfortable.
Friendly staff check you in to compact but clean and very functional modern rooms. The free breakfast consists of cereals, yoghurts, pancakes, sausages etc. It is basic but well presented and great value. The hotel is minutes from Times Square and The Empire State Building in mid town Manhattan. I would highly recommend the location for people sightseeing and visiting the city. Great stay and wonderful staff especially Brain on reception and the guy who does the breakfasts who went that extra mile to help.
31 August 2014
Rated 5.0 out of 5.0 by swbetort Excelente ubicación
A unas cuadras de times square así como de estación del metro. Variedad de restaurantes cercanos y tiendas de conveniencia y souvenirs.
Podría mejorar las opciones de desayuno.
30 August 2014
Rated 3.0 out of 5.0 by Wanderer64 Comfortable Bed and good service
Accommodations were adequate for my traveling needs
but in my opinion were over priced. Room was very comfortable and clean.
28 August 2014
Rated 5.0 out of 5.0 by mbwb Great experience
Great experience and location. Employees are attentive. Rooms are clean.
27 August 2014
Rated 5.0 out of 5.0 by Happy Father of the Bride Tremendous Staff
The staff at this hotel could not have been better from top to bottom. We were there for my daughter's wedding and had booked a block of rooms. There was not a single request that they did not accomodate with a smile. The facility and rooms, although very small, were perfectly maintained. Excellent central location close to Times Square. Everyone remarked at what a great staff and facility.
27 August 2014
Rated 4.0 out of 5.0 by shorty15 Blick auf das Empire State Building
Die Aussicht aus dem Hotelfenster auf das Empire State Building war super. Insgesamt war es ein recht angenehmer Aufenthalt. Die Zimmer waren zwar nicht besonders groß, dafür aber sauber.
Der Frühstücksraum wirkt für die Anzahl an Zimmer eher klein. Die Auswahl am Frühstücksbuffet war ok, aber in der Summe war nichts besonderes dabei. Erschreckend fand ich allerdings, dass das komplette Geschirr (angefangen beim Tablett) aus Pappe und Plastik bestand. Heutzutage sollte zum Einen mehr Wert auf Recycling gelegt werden. Zum Anderen würden richtiges Besteck, Teller und Gläser den Gesamteindruck des Frühstückes aufwerten.
27 August 2014
Rated 5.0 out of 5.0 by James R Very Nice Job
Excellent front desk and excellent staff overall. Great attitudes and very helpful. Small rooms (of course, it's NYC!) but VERY clean.
26 August 2014
Rated 5.0 out of 5.0 by Mario2014 Gracias!
Excelente atención por parte del personal de recepción y mantenimiento. Muchas gracias!
25 August 2014
Rated 4.0 out of 5.0 by magdyh NYC Visit
Excellent location- room & bedding was very clean.
Front desk satff were very helpful & friendly
23 August 2014
Rated 5.0 out of 5.0 by Manny41 Great stay when in Manhattan
My wife and I stayed here for our anniversary. We were had tickets to a broadway show. Other hotels near the theater district are obscenely priced. This hotel is in the perfect location with affordable parking across the street. The room was immaculately clean and very quiet. The staff could not have been friendlier. I was also pleasantly surprised at the strength of the wifi in the room. Overall, a great place to stay when n the city.
23 August 2014
Rated 5.0 out of 5.0 by VTGirls Great Location
We loved staying here! The location is perfect, close to everything. The staff was wonderful. Our room was so comfortable and cozy. We especially enjoyed the outdoor patio area.
22 August 2014
Rated 4.0 out of 5.0 by WellTraveled202 Great Location / Comfortable Rooms
I recently stayed at this Holiday Inn Express for a work trip. The location is great - within walking distance to Penn Station and is close to various subway lines. Also, 6th Avenue is not a bad place to catch a taxi and the location is also within walking distance to Bryant Park, Times Square and Rockefeller Center.
The room was clean and had nice furnishings / bedding. A fresh scent greeted me when I walked into the room.
The only area of improvement I would recommend is the breakfast and lobby area. The "business center" is actually in the lobby so when I arrived, the lobby was fairly crowded with people checking out and also kids playing on the business center computers. It was a bit of a madhouse. I was there during the height of vacation season, so the occupants seemed to be mostly foreign tourists / families. As a business person, I somewhat felt out of place but so it goes.
I waited in line for about 7 minutes before someone could check me in. My room was ready early so I was able to get settled in, change and freshen up for my day of meetings. This was a bonus. When I returned at the end of the day, the lobby was much calmer.
The breakfast the next morning was also a bit of a madhouse due to all the tourists flooding into the dining area around the same time. There was a line for the 4 slot toaster and people were bumping into each other it seemed. The exterior of the hotel has tables but didn't really have a charming / professional feel to it as people were smoking outside. Not too classy.
Overall it was a pleasant stay for the price. They were able to hold my bags for the morning while I was in meetings. I would consider staying here again.
21 August 2014
Rated 5.0 out of 5.0 by bigdai711 Good place to stay in Manhattan
The price is reasonable for me since you really live in the center of Manhattan. The traffic is not a problem if you stay here.
The room size is okay. Since I'm just staying for night and not spending too much time in the hotel, I'm totally fine with that. The bed is comfortable and the bathroom is clean. I got pretty well 2 night sleep here.
For the breakfast, it's simple. You have some fruit, cereal, milk, yogurt, egg... Although it does not have a lot of choice, but I think it taste good. And you can still have good breakfast here to start your day.
The service at the counter is helpful and friendly. Check-in and check-out is fast.
Overall it's a very good experience.
21 August 2014
Rated 5.0 out of 5.0 by suz48 Great stay
We had a wonderful stay at this hotel. The front desk staff were very efficient and friendly and were able to help us with any questions we had. They also helped book our shuttle to the airport. The rooms were very modern and clean. Sure there was a little street noise, however you are in New York and it was a weekend. Places close to the hotel to eat were reasonably priced and had good food. Close to a lot of attractions, shopping, etc. I would definately stay here again . All the staff throughout the hotel were friendly as well. I like the fact you could sit in front of the hotel on the patio and eat, and watch the people go by. Very safe area, you can walk to anywhere from here.
20 August 2014
Rated 5.0 out of 5.0 by Christine from Oz Excellent Hotel all round
Really enjoyed staying at the Holiday Inn Express Herald Square. Staff especially Yarrisa, Chris the maintenance engineer, the female receptionist with glasses on Sunday morning (27/7) and Melissa added to the comfort of my stay. Breakfast was great and plentiful.
There is only a minor criticism in that I noticed the shower recess and room were not cleaned everyday. Paper cups were not replaced so I had to get them from the breakfast room. Despite this, the overall service and comfort of this hotel were excellent.
I certainly would recommend this hotel to my friends and would stay here again.
20 August 2014
Rated 3.0 out of 5.0 by Glendezza New York Hospitality
Great location for anyone driving into New York...you can get in and get out of Manhattan very easily. The hotel itself is in a great location but the rooms are a little tighter than normal, but it is New York.
The staff were cold and arrogant constantly speaking to me in a demeaning tone and actually made me feel like they weren't happy to assist me as a Platinum Member.
The only good thing I can say about the staff is a young gentleman at the front desk named Chris, I believe he worked the graveyard shift as he was there to help me at 5 in the morning. He is an upstanding young man and was the only worker who brought a smile to my face and made stay enjoyable. He should be a shinning example to his co-workers and should be recognized for his hard work, hospitality and inter-personal skills. Maybe he could give a work shop for the hooligans he has to work with.
My poor review for "staff and service" is no reflection of Chris, he would get 6 stars, but unfortunately he works in a hotel with unprofessional prima donna's.
19 August 2014