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  • 1 877 CANDLEWOOD
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About our Hotel

Location: Downtown/City Center

  • Location: Downtown/City Center
  • Distance From Hotel: 0.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 12:00 PM

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum check-in age: 18

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa



  • Number of Rooms:10
  • Service Animals Allowed



  1. English

Pet Policy

Pet Policy

Pets allowed with nonrefundable fee. 75.00 for 1 to 6 nights and 150.00 for 7 or more nights. Each pet must weigh less than 75lbs. Pet agreement must be signed at check in. Record of complete up to date vaccinations required. Call hotel for details.
Pet deposit amount  75.00  USD  per stay



  • Car Parking Available
  • Valet parking is available off premises for $55 USD per day with no in and out privileges.
  • Valet parking fee  ( 55.0 USD )


Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Suites



  • Total number of rooms:188
  • Total number of suites:188
  • Total number of rooms with only one bed:188
  • Total number of non-smoking rooms:188
  • Total number of rooms for the physically challenged:10
  • Interior corridor
  • Total number of floors:32
Let our Times Square Hotel be your Home Away From Home Located at the "Crossroads of America", the new, all-suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to "the Big Apple" for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip
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Let our Times Square Hotel be your Home Away From Home Located at the "Crossroads of America", the new, all-suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to "the Big Apple" for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center, Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace and free high-speed, wireless Internet access. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers a free 24-hour fitness center. We are a 100% non smoking hotel. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. Check out our great, extended stay New York City hotel deals.
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Our all-suites hotel features suites with comfortable plush bedding, a fully equipped kitchens which include a refrigerator, stovetop, microwave, dishwasher, cookware, dishes and utensils, a spacious workspace and complimentary high-speed Internet access. This unique Candlewood Suites is an excellent and economical value compared to other hotels in the Times Square area.

Guest Reviews

Rated 3.8 out of 5 by 773 reviewers.
Rated 4.0 out of 5.0 by Central Location for good price We stayed fro 3 nights and it was a good central location while visiting the big apple. Staff is friendly and helpful. The rooms will be renovated by end of Oct.'13, so this gives this hotel the style, it was missing with old rooms. August 26, 2013
Rated 4.0 out of 5.0 by Friendly Staff My experience, the 2nd time I have styed here, was just as good except for a small problem with a very large insect that come in from under my door. I called the front desk for bug spray and they did send the exterminator up...never once did the front desk mention the incident upon check-out or called the next morning to make sure everything was OK...that was disappointing...other than that the hotel is in a good location and has a friendly staff. What I enjoy in my room is a small refrigerator. That would be an improvement. August 25, 2013
Rated 4.0 out of 5.0 by need updating I have stayed in this hotel for many years and it needs updating. Good value! August 25, 2013
Rated 4.0 out of 5.0 by nicely update We were lucky enough to stay in a newly renovated room. The updated furniture and decor was very well done. Only thing less than perfect was the not-at-all updated shower area and fixtures -- they were a little icky. August 24, 2013
Rated 4.0 out of 5.0 by good value and service, hotel always improving My wife and I have stayed here several times in the past few years, and we are always impressed by the pleasant and helpful staff, and by the fact that the hotel continues to improve, most recently with a continuing room upgrade project. Location is good, not far from Central Park, and there are several reasonably priced and decent restaurants no more than a block or two away. We will come back! Our king bed room was quite large and kept very clean, very comfortable. August 24, 2013
Rated 4.0 out of 5.0 by Excellent staff The room was relatively old but the staff was extremely helpful and supportive August 23, 2013
Rated 3.0 out of 5.0 by had problems but they were addressed arrived fri staying till mon given 2 water bottles & 3 food/drink coupons. put on 7th floor. 5 min later asked to move to 4th floor because 7th closes on sundays. 30 min later realize sink in 4th floor room is leaking & carpet is wet. moved to 8th floor & given 3 more food/drink coupons. Sun afternoon return to room after shopping, key card won't work. Husband let's me in then maid walks in & says we are supposed to be checked out. Front desk apologizes & reactivates key cards. confirms reservation was until monday morning. should have asked for 3 more free drinks!!! Used coupons for beer & bourbon. Still had some for Muffins to Go on check out day! It all worked out in the end! August 22, 2013
Rated 2.0 out of 5.0 by Not Up to Holiday Inn Standards This was our first time in New York City. We chose Holiday Inn because we have always had great stays at other Holiday Inns. This was by far the most expensive Holiday Inn we have stayed at but reasonably priced compared to other New York City Hotels. The Staff was efficient but not friendly. The room smelled of mould and you could not use the closet to hang close due to the strong pungent smell. Although we had four in our room we had to keep asking for towels because they only left three each day. I used two towels that had holes in them! I understand they are renovating the hotel but this was not an economy hotel! Each day we returned to the room the window was left open and the room was very muggy and the air conditioner took a long time to cool off the room. I imagine the windows were left open so that the staff did not have to breath in the mould! On a positive note, the beds were very comfortable and the room was roomier than I thought it would be. I would not recommend this hotel. Should you stay at this hotel - maybe once it has been completely renovated and they assure you that all the mould was removed properly! Very disappointed. August 19, 2013
Rated 2.0 out of 5.0 by we will not return the room 453 feels and looks old. the bathroom smells like damp cloth that feels trapped for weeks (might be the shower curtain. pool hours should be 6am-9pm. pool water must be warmed. the furniture in the hallway is a no no. otherwise everything else was ok. staff in gotham cafe were nice. August 19, 2013
Rated 4.0 out of 5.0 by Will stay there again if the price fits Great location and all. Only, really the only issue was the pool hours that closes at 6pm. I want to go for a swim with the kids when coming back from my activities, not in the middle of the day. Other than that , everything was perfect. August 18, 2013
Rated 3.0 out of 5.0 by Nice folks, aging hotel I couldn't have encountered nicer staff in my stay at the Holiday Inn New York 57th Street, but I also wouldn't stay there again except in a contingency. They've worked hard to renovate the South Tower rooms, but the old rooms are decidedly subpar--and the common areas are, too. Combined with slow elevators that forced me to take the stairs on more than one occasion, I would recommend that fellow business travelers look elsewhere. (Again, though, this hotel has a saving grace in its thoughtful, thorough, and attentive staff.) August 16, 2013
Rated 3.0 out of 5.0 by Great room and Location for the price. The room was good for the price. Everything was clean, and the staff seemed very friendly. The pool area was nice for the kids. The only problems with the pool area were that the chairs were not set up properly and you could not make your way to the rear row without stepping over someone. I also found that the people that pay for the use of the pool, and live in the area to be nasty and act like it was their private pool. They seem to get there when it opens and don't move for the entire day. The staff at the pool seemed attentive and checked the pool for children, and anyone that may have had an emergency. I feel that the pool should be limited to hotel guests only. August 16, 2013
Rated 5.0 out of 5.0 by Nice size room and great location. Stayed 4 nights. Found room very comfortable, quiet and clean. Located in a nice area close to subway. Would definitely stay there again! August 16, 2013
Rated 2.0 out of 5.0 by Good location, but a bit worn OK staff, but the rooms have seen their best days and the bath doesn't measure my standards. The aircondition makes a lot of sound, so you would have to turn it off. Dinner in the hotels restaurant were not a pleasure, but breakfast was very good. The scramble eggs were for real - so need for you to go elsewhere! Doorman didn't give the best prices, but did his job. Consign. did his job also. - 5 minutes to central park, so it is ok. August 16, 2013
Rated 4.0 out of 5.0 by 4 happy nights 4 happy nights at the end of a 3 week American holiday. An easy taxi ride up from Penn Street station. Handy for Central Park. Mum, Dad and 2 teenage boys in a generous twin double bedded room. Efficient Wi fi and Aircon. Roof top pool a great asset on the sunny days. Poolside beer but cash only. Lifts a bit eccentric going up when they should have gone down and often full in the mornings but we just waited for the next one or the one after. Did not dine in so cannot comment. Hotel kept bags until our evening flight for no extra charge. Altogether, no problems, nothing unexpected. Most expensive holiday of our trip but that is NY for you. August 15, 2013
Rated 1.0 out of 5.0 by One of the worst Holiday Inn express I have stayed the only plus is the location, besides that one of the most rundown hotels in the Holiday Inn hotels I have ever stayed. too noisy. The Gotham Cafe food was very mediocre even though service was good. I stayed in the south block. Very gloomy, looking stale.. I will not come back... I am a platinum member and not a happy one , this time August 14, 2013
Rated 3.0 out of 5.0 by New York experiance This was our first trip to New York so I did not really know what to expect. The first Holiday Inn we stayed at did not have a pool as advertised on their web site so we moved to this one. This one had a great roof top pool and seating area but it closed at 6:00 pm which was a tremendous disappointment. We had figured that after a day of site seeing we would be able to come back and relax by the pool. Unless we cut our day short we were not able to do this. The room staff and front desk staff was excellent and very accommodating. I did try to use the concierge service but got the feeling that I was bothering them. Over about a 5 to 10 minute period we were interrupted by a bell man a couple of times as they helped other people and needed some information and by the phone as they helped others. In the end during one of the interruptions I just gave up and left. My feeling was that since I was by myself and not with my family they did not think I deserved any real attention. Overall I would likely stay there again because of the location as it was close to Central Park and subway stations. August 13, 2013
Rated 3.0 out of 5.0 by Internet The internet is terrible, most of the time was unable to connect. The TV has no CBS and the picture and channel changing is very slow. I was stuck in a handicap room and the shower didn't stay in the holder. Pretty awful experience August 12, 2013
Rated 5.0 out of 5.0 by Pool!! I specifically choose this location after looking at the pictures of the hotel on the website. I wanted to relax at the pool all day. I had a great day at the pool! Joe, and others made it a fun day! August 11, 2013
Rated 5.0 out of 5.0 by Nice Hotel, Great Location I travel to NYC at least a few times a year and was pleasantly surprised. Chose this hotel based on the location and price being what we needed. Arrived in the morning and room was ready, no waiting until check-in time. Room was quite adequate and requested extras were always promptly delivered. Lobby bar had good drinks at good prices and provided a nice atmosphere to relax for a while during the day. Staff was very courteous, especially Jimmy in the front lobby. Made us feel very at home. Will definitely stay here again. August 10, 2013
Rated 4.0 out of 5.0 by Great hotel, needs new plumbing My family had a great time. Staff was excellent. The only reason I did not give 5 stars is that the plumbing is old and noisy. The pool was nice, (for Manhattan), but had a weird seasonal crowd that pays to use it. The second day my kids swam, there was no one there. August 10, 2013
Rated 5.0 out of 5.0 by Easy access location and excellent service This hotel is located in the area close to Downtown and hotel front desk staff are very professional, as well the IHG Account manager at the hotel. August 9, 2013
Rated 4.0 out of 5.0 by Great value ! I really enjoyed my stay. Good value, good rooms, wifi, great location ! August 8, 2013
Rated 5.0 out of 5.0 by Good location, comfortable and great service Definitely I´ll recomended it!! 5min walking to the subway and lot of buses close to the hotel. Comfortable and very clean. Staff very friendly and nice. I´ll be back, sure!! August 8, 2013
Rated 4.0 out of 5.0 by Great location Bedroom is nice, great location and easy to go anyway, good value August 4, 2013
Rated 1.0 out of 5.0 by Worst stay EVER Arrived @ 3:30 on a Sunday - valet is not part of hotel - separate company so as they rush you out of your car you have to go into hotel to find a cart to get your luggage into hotel-not easy! We checked in and headed right out to meet our family. Returned to the room @ 10pm and exhausted and hit by the aroma of beer coming from the rug reminiscent of a frat party keg spill. Took a shower and hopped into the hardest bed we've ever encountered in a hotel. Thought about moving to the floor but then the stink was there. Finally at 3 am after several hours of tossing and turning, we threw in the towel. Packed up went downstairs and tried to explain our dilemma but not able to communicate with hotel staff so we hit the road. I checked out and Bill went to retrieve car - $27 advertised valet fee turned to $45. I wasn't aware of this until we were a block away from the hotel. I called the hotel and the man who answered said in broken English that I must have an oversized car which I responded was not correct. Then he told me that the valet is not associated with the hotel. I would have to call them but he could not provide a number! AVOID THIS DUMP!!! August 2, 2013
Rated 5.0 out of 5.0 by Overall great experience. My friends and I stay here every year for our annual girls getaway. We have had another great stay this yesr. The service is great and the staff is wonderful. The only problem I have us that as a priority club member I am only able to get discount breakfast coupons for me and not my whole party. We always patronize the restaurant and love the breakfast. I was told that althought they may be members too, only the person booking the reservation gets coupons. I would like to see this policy changed. Thank you. August 2, 2013
Rated 4.0 out of 5.0 by good location and value clean, comfortable, good location....some rooms have been updated and it appeared that more rooms were on the agenda. pool area is OK....nothing great but a rarity in NYC August 2, 2013
Rated 4.0 out of 5.0 by Concierge Service We found the concierge service very limited and understaffed. Having it staffed through the evening would allow more flexibilty ti get adequate service during busier daytime hours. August 1, 2013
Rated 4.0 out of 5.0 by a good adress good journey at this hotel. Comfortable and quiet. clean! just gold fassions and need to be refresh for design. But next to Columbus Circle : subway-buses... very attractive! une bonne adresse et bon séjour dans cet hôtel. confortable, calme et propre. mériterait un petit rafraîchissement en peinture et déco mais travaux en cours! la piscine n'est pas bien grande mais est suffisante pour se délasser après avoir cavaler dans NYC. tout proche de Columbia circus donc lignes de bus(57 et31 au pied de l'hôtel) et du métro. agréablement surpris et très bon rapport qualité prix! à retenir!!! July 31, 2013
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