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  • 1 877 CANDLEWOOD
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About our Hotel

Location: Downtown/City Center

  • Location: Downtown/City Center
  • Distance From Hotel: 0.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 12:00 PM

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum check-in age: 18

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa



  • Number of Rooms:10
  • Service Animals Allowed



  1. English

Pet Policy

Pet Policy

Pets allowed with nonrefundable fee. 75.00 for 1 to 6 nights and 150.00 for 7 or more nights. Each pet must weigh less than 75lbs. Pet agreement must be signed at check in. Record of complete up to date vaccinations required. Call hotel for details.
Pet deposit amount  75.00  USD  per stay



  • Car Parking Available
  • Valet parking is available off premises for $55 USD per day with no in and out privileges.
  • Valet parking fee  ( 55.0 USD )


Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Suites



  • Total number of rooms:188
  • Total number of suites:188
  • Total number of rooms with only one bed:188
  • Total number of non-smoking rooms:188
  • Total number of rooms for the physically challenged:10
  • Interior corridor
  • Total number of floors:32
Let our Times Square Hotel be your Home Away From Home Located at the "Crossroads of America", the new, all-suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to "the Big Apple" for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip
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Let our Times Square Hotel be your Home Away From Home Located at the "Crossroads of America", the new, all-suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to "the Big Apple" for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center, Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace and free high-speed, wireless Internet access. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers a free 24-hour fitness center. We are a 100% non smoking hotel. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. Check out our great, extended stay New York City hotel deals.
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Our all-suites hotel features suites with comfortable plush bedding, a fully equipped kitchens which include a refrigerator, stovetop, microwave, dishwasher, cookware, dishes and utensils, a spacious workspace and complimentary high-speed Internet access. This unique Candlewood Suites is an excellent and economical value compared to other hotels in the Times Square area.

Guest Reviews

Rated 4.1 out of 5 by 1268 reviewers.
Rated 1.0 out of 5.0 by DO NOT STAY HERE A group of us took this trip after booking months in advanced, having made multiple attempts to confirm that all of our needs could be accommodated for. However, upon arriving to the hotel we were shocked to find that our rooms would not only not be ready for hours, but that the rooms we requested and were promised did not actually exist. We were lied to and as if this wasn't enough, the hotel staff could not admit their mistake(s) and made us seem as though they were entirely our fault. We were VERY disappointed with this experience and will not be returning again, nor will we be letting any of our friends, families, or coworkers stay here. January 2, 2014
Rated 3.0 out of 5.0 by Central location I'm a Platinum member and am uncertain as to what I get for the constant use of ihg properties. There was no upgrade and no longer an executive lounge which provided breakfast and snacks in previous years that I've stayed at this hotel. When I mentioned this I was given one 'on the go' breakfast voucher, which was gratefully received. The bedroom and bathroom had seen better days, they were very tired and needed some love and attention. The bed linen was crisp and clean and enabled a good nights sleep. However, the aromatherapy kit was nowhere to be seen, even though it is mentioned in the literature about the hotel. The hotel is well situated for Times Square and the Subway system and it allowed easy travel across Manhattan and further afield. January 2, 2014
Rated 4.0 out of 5.0 by room temp was hot room temp unconfortable; pool closed too early; kids disappointed January 1, 2014
Rated 4.0 out of 5.0 by Guess Service I felt like the staff was stressed by too many people December 31, 2013
Rated 3.0 out of 5.0 by Great location but Not Great in service & IHG elite member recognition. My second time staying at Crowne Plaza NY Times Square for the holidays. Check in at noon but they only had a double bed room on 39th floor and a king bed room on the 32nd floor. However, the front desk offered us top floor room if we are willing to check in after 2pm as the room was still dirty. So I agreed and returned to check in later but only to find that the only king size bed room that is available was on the 31st floor. This was a great dissappointment. Also, the frontdesk reception refused to offer any free breakfast as they do not have a lounge for IHG platinum members. I find that the service and attitude of this hotel has gone from good to bad when I compared with my initial stay there about 3 years ago where I was checkin early/promptly on the top floor with my bed of choice and being offered free breakfast and lounge access. I find that the bathtub needed a replacement. I will probably stay at another hotel when I go back to visit. December 31, 2013
Rated 2.0 out of 5.0 by You don't get what you pay for The location is good but the staff don't care about you and they treat gusts different apon the race sorry to say that but that what happened with me , the front disks day wasn't friendly but she is so friendly with people same as her race , that was so bad and make me hate the hotel Also you don't get what you pay for and they keep giving excuses . December 31, 2013
Rated 5.0 out of 5.0 by A great first experience My family and I just returned from our first trip to NYC. The staff at Crowne Plaza made our stay so enjoyable, it was a pleasure to return to the hotel after a long day of sight seeing! The rooms were clean, the beds were comfortable, (I love the pillows!) and the staff were some of the friendliest we've ever had the pleasure of meeting. We definitely will return to visit again, and we definitely will stay at the Crowne Plaza. December 30, 2013
Rated 2.0 out of 5.0 by Treated like a rewards customer using reward points That part was not good...On check in was not treated like a platinum rewards member Never mentioned my rewards status. was not offered even a bottle of water. I had called a week before and checked on dinner Christmas day and was told they did not have any thing special Christmas day. Found out later about the meals. too late had made arrangements other place for Christmas dinner. It was almost like we had a :L: on our forehead that we were using our reward points. I work hard and travel a lot to earn those points and I am very disappointed that I wasted them on the Crown Plaza Hotel. My stays at Holiday Inn Express have been more accommodating Than the Crown Plaza. Had read some of the reviews and ask I had any special for Breakfast was told that was something I had to buy at reservation time. Need less to say We were disappointed in out stay. Dan from Tennessee December 30, 2013
Rated 4.0 out of 5.0 by Very nice hotel, but ...... The overall hotel experience was very good. The hotel is very nice, staff very attentive and helpful. One thing that I was very surprised about, was the poor water pressure in the shower ! And it wasn't just one or two times. The pressure was terrible the entire stay ! And I spoke with someone else who stayed there, and they had the same experience. Other than that, everything else was good. The location is excellent. December 30, 2013
Rated 5.0 out of 5.0 by Excellent service Your staff made our stay very pleasurable. They were friendly and helpful. We had room service on two occasions and the service was first class, nothing was a bother. The location of the hotel is first class and we will without doubt come back again. December 30, 2013
Rated 3.0 out of 5.0 by Great Location! The hotel is in a great location - walking distance to the major things. We walked from Penn Station (just a bit of a hike) an walked to Rockefeller Center, Intrepid Museum, the Gershwin Theater and the Majestic Theater. Room was very clean and bed was comfortable. We ate snacks at the bar one night and the service was a bit slow - server and bartender were chatting a lot of the time, but the restaurant served a great breakfast to get us ready for a day of walking and the service there was good. I'd return to this hotel. December 30, 2013
Rated 5.0 out of 5.0 by Super comfort and great service. We had a wonderful time while staying at the crown plaza hotel in times square. The staff was super helpful and treated us like VIP's. We will definitely be back to stay again in the future. Thanks to everyone at the crown plaza!!! December 29, 2013
Rated 5.0 out of 5.0 by Perfect setting, staff, and location. Here for a mom and daughters trip, great location. We were close to everything we wanted to do. Close to the subways for things futher. The concierge was wonderful, helping us with subway directions as well as offering great recommendations for dining. The hotel is right in the middle of it all but we felt very safe and tucked away. Our room was above the 41st floor so we heard no outside noise and had a beautiful view of the Hudson. All the staff were very pleasant and helpful. I would without a shadow of a doubt recommend this hotel as well as stay here again. December 29, 2013
Rated 5.0 out of 5.0 by Great location We stayed mid-November 2013. Was perfect location for Times Square/Broadway attractions. Clean rooms, nice staff and would stay here again. December 28, 2013
Rated 5.0 out of 5.0 by Christmas in New York Always heard about Christmas in New York so the wife (who has never seen snow) and I decided to splurge a little and make it happen this year. We got in early on Monday the 23rd and had to wait for a room so we checked our bags in and hit the city. You are literally in the heart of Times Square when you step out onto the sidewalk. After doing a little shopping and sight-seeing we got back to the hotel and Erica at the front desk was great as she went above and beyond *[this phrase will be used a lot in this review]* to get us a room with that “perfect Times Square view”. As you walk through the lobby and to the elevators it is very impressive knowing that you are in a very classy and modern hotel with professional security. When we got to our room (4415) it was very modern with a breath-taking view. The spacious bathroom shower with seamless glass and bathrobes made me look forward to taking a shower to unwind at the end of that day. We brought tickets to see the Broadway Musical “Wicked”, and the theater is literally 2 blocks down from the hotel… [This is something we noticed about everything: Hell’s Kitchen 2 lefts and 4 blocks; Rockefeller Center 3 blocks; Center of Times Square straight ahead; Juniors 1 block make a right; the Diamond District left 1 block right 1 block]. The Concierge Ben went above and beyond to try and help me find a watch that my wife wanted for Christmas (no luck though, had to order it online and get it when we got back home) but whenever he saw me he would inquire and try to think of somewhere else that might have it. The Hotel Staff was very helpful in getting us information about our activities; observation Deck of the Empire State Building, reservations for the 9-11 Memorial; but the person who stands out – who went “above and beyond” was Claire the restaurant receptionist. Her grace, beauty and personality had us wanting a picture of her as part of our memories. She is so down to earth and pleasant. Woke up Christmas morning to 19 degrees (burr) went to Central Park and then got back to the Hotel in time to watch my Miami Heat beat the Los Angeles Lakers. My thing has always been to stay in a nice hotel when you go on vacation because the room should be part of your experience with the memories of the place that you visit, and the Crowne Plaza Manhattan gave me exactly that and then some. Oh by the way, the wife got her first snow as we walked out and down the street headed to the airport to return home… perfect ending to a great vacation. December 28, 2013
Rated 4.0 out of 5.0 by A reliable stay We enjoyed our stay. The location is why we chose this hotel so that we could be close to the theatres we were visiting. We came to town to see First Date at the Longacre on 48th. We could see the theatre from the car park entrance/exit. Perfect! The beds were comfortable. The room was small ish for 2 adults 2 kids but it is NYC so knew to expect it. I did research and their hotel had larger rooms than nearby competitors. Check in was superb. Lovely staff. We had a Times Square view on 24th floor away from lifts. Other than sirens, it was very quiet. our room 2405 is rather tired these days. The furniture has a lot of wear and tear- the wood veneer on the table has been ripped off so it looks shabby. The fan in the bathroom did not work. Housekeeping was fine but not great. I left out notes twice ( even including a tip) for an extra box of Kleenex, extra plastic cups and extra towels. We did not get any extra and on the last evening we ran out of Kleenex and were running low on tp. Nothing major but annoying. We had a drink downstairs which was nice. So location, location, location it has. Everything else was fine but not outstanding. A solid stay. If I was coming back to see shows, I would consider staying there. I really liked the little kiosk w coffee/ drinks/croissants to purchase in the morning. That was spot on for a quick breakfast to get us up and out touring! December 27, 2013
Rated 4.0 out of 5.0 by bathroom Had a great stay and the hotel is in a great location ,with good feel factor in the hotel...would stay again, only complaint I would have was that the bath/shower was broken and on 2 occasions I could get hot water to come through, however, I didn't report this and I am sure it would have been put right if I had ...... this would not put me off staying again. December 27, 2013
Rated 1.0 out of 5.0 by Hot and Stuffy We checked into our room and discovered that the room temperature was 74 degrees. We turned on the air to cool it down to 70, and left for dinner. When we came back the room was reading 75 degrees. We called the front desk and they sent a maintenance guy up and he explained that the system could only be on heat or cool for the entire building and it was set to heat. He said that there was nothing they could do but bring us a small fan. For three days we had our room range from 75-78 degrees. Upon checkout i was asked how our stay was and we explained not pleasant, i was then greeted by a senior front desk manager and she stated that she didn't see where we had called on the call log and was short and rude. She interrupted and was more concerned about not seeing a call on the call log instead of trying to deal with the situation. I tried to tell her that she can go to the room and see the fan that was brought to us if she needed proof that we brought this to the hotel's attention. I think they need to focus more and invest in customer service training. For the price we paid for the three nights we stayed, I DONT recommend anyone staying here. December 26, 2013
Rated 4.0 out of 5.0 by Good Hotel…Poor Customer Service After booking and paying extra for a room with a view of Times Square, we were placed in a room with no view of TS at all. After asking the front desk about it, we were moved to a room with a better view, but not the one that we had expected. At that time, our baggage was delivered and the man who brought them up told us that there were rooms with a better view and suggested we ask because he wasn't sure if any were available. When I called, I was given attitude by the person who answered, who even went as far as to ask me to describe the bell hop who told us that. Presumably so they could correct his "inappropriate" comments to us, which weren't inappropriate at all. It was so unprofessional that we called around to see what other hotels were available but none could be found so we stayed. The next morning, when my wife called to ask if there was coffee available she was given attitude again by the person who answered. We will never stay at this hotel again. December 26, 2013
Rated 4.0 out of 5.0 by This is a good hotel for a brief New York stay My family booked a 4 day stay at the hotel and, having read all the reviews, I emailed & requested a high floor (so that it was more quiet) and a Times Square view. We were given Floor 41 which was fine but our three rooms were on the back side of the Hotel and I was disappointed with the small size of my room. In the end, though, we didn't think it mattered. It's such a central hotel and it suited us just fine overall. We are also Platinum members, though sadly, no one mentioned that until I did. However, when I requested complimentary breakfast vouchers (as there's no Lounge) the Manager kindly agreed straight away, which I really appreciated. We have stayed at so many Crowne Plazas & Intercontinental Hotels but I have never been in such a busy place as this one! It is understandable therefore, that the staff are fairly brisk but it would have been nice if the Restaurant Managers took a second to say Good Morning at least as we patiently queued for breakfast each day. Overall, however, it was a good stay. The location is perfect for the tourist stuff and you can walk pretty much everywhere, if the weather holds out! December 26, 2013
Rated 3.0 out of 5.0 by Good gym, not much else I stayed here on business last week for the second time. The Crowne Plaza in Times Square is very basic overall. The room was adequate. Nothing special, but does the job. The best part was the gym. The gym has everything which is the only reason I continue to stay there. When it came time to check out, I was charged for internet which I should not have been. I also very specifically asked to be emailed my bill as I need to submit it for reimbursement. The woman said, no problem. I still have not received it. I called to speak to the front desk and they transferred me right away to Accounts Payable who they knew weren't there. I don't see why the front desk couldn't have just emailed me my bill. December 24, 2013
Rated 5.0 out of 5.0 by Thanks Sandra Esp. for all your help!! I would like to thank Sandra Esp for all her help with check-in and ensuring our room was best matched with our needs. She provided great help in providing us with directions as this was our first time visiting New York City. It is always nice to see cheerful and helpful staff at the front desk like Sandra. We really enjoyed our comfortable and relaxing stay at "Crown Plaza Times Square - Manhattan" for 3 days. I would highly recommend this hotel to all my family and friends in the future. Thanks Sandra for all your help, and hoping to visit the property again in the future! December 23, 2013
Rated 2.0 out of 5.0 by Did not meet my expectation One of the worst hotel stay in my life. This hotel cannot be by any means a 5 star hotel. The furnitures are damaged, the safe dose not work, the painting is not clean, there is no refrigerator in the room, the room is close by the elevator and is very noizy, above that all the rate is very high and is not equivlant to the quality of the hotel. December 23, 2013
Rated 5.0 out of 5.0 by Great location! Great location, fabulous views, lively bar - wouldn't hesitate to go back - or recommend! December 21, 2013
Rated 5.0 out of 5.0 by Top notch hotel Beautiful hotel and accommodations. Great staff. Located in central Times Square and close to everything. Highly recommend. December 21, 2013
Rated 5.0 out of 5.0 by Great hotel in an excellent location. Only stayed one night but it was a great hotel. Courteous and knowledgeable staff. We did not have to wait for luggage or our car when arriving or leaving. In fact the service was so quick it threw me off compared to other hotels I have stayed in. I stay in a lot of hotels and would highly recommend this one. Very close in proximity to a lot of the things tourists seek out when going to New York City. December 21, 2013
Rated 4.0 out of 5.0 by Great stay marginal service As usual our stay was great as expected. Rooms were great as usual as was the front desk services. Service at the lounge/bar on the other hand was not up to the usual standard. On two occasions we waited quite while for service even after speaking with the bartender. Service on one occasion was eventually provided but extremely slow. Never did get service on one occasion and finally departed. December 20, 2013
Rated 5.0 out of 5.0 Christmas in New York We visited the city on 12th December 2013. On arrival we were upgraded to a 45th floor room overlooking Times Square. On our first evening, we were sent strawberries and champagne to our room by the guest relations manager. On the Saturday we not only were greeted by a snow storm, but also took in the Knicks at Madison square gardens. This is the third time we've been to New York and by far it was our best trip yet, thanks in no small part to the Crowne Plaza. We're already planning a return trip next year! December 19, 2013
Rated 5.0 out of 5.0 by Always the Best We have made it an annual event to stay at the Crowne Plaza in Times Square. It is always clean with a staff willing to do whatever they can to make your stay memorable. The gentleman running the Grab-N-Go booth was always smiling as he was making coffee and hot chocolate any way you wanted. He made you feel good when you left his booth. A nice way to start the day. December 18, 2013
Rated 4.0 out of 5.0 by Comfortable bed but bathroom shower needs updating The hotel was very nice overall but found the waitstaff in the lounge a little "bored". The beds were comfortable and room nice with a very nice view of Times Square. The handles on the shower and tub fixtures were coming out of the wall and need to be repaired or updated. Overall the hotel was nice but too steep on the price , at about 600 a night with taxes. December 18, 2013
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