Rated 4.1 out of 5 by 1281
Rated 3.0 out of 5.0 by Virgie Good location, poor customer service
We have been staying on this hotel every year for the last 5 yrs vey time we visit New Yok. I am a member of the Priority club. For the first time in five years, we did not get a welcome item and did not get a turn down service. This is not really a big deal, but when we call and ask, the person who talk to us is lying and told us they never do turndown service unless requested or they never give a welome item for club member. When we told her I can go home and get the item i got fom this hotel in the previous year to prove she is lying that is the time he mentioned that thy re not managed by
I will think twice the next time we go to new York,if we will still stay in this hotel.
August 25, 2012
Rated 3.0 out of 5.0 by ccct Great location.
The hotel location is perfect if you are touring the city. Convenient to shops, restaurants, attractions, and subways. The front desk staff was very unfriendly and inexperience. Had a high level floor so rested well at night. The room was average and not worth the cost. The young man working in the business center was very knowledgeable, friendly, and helpful.
August 21, 2012
Rated 5.0 out of 5.0 by KellysMom Great location!
My daughter and I stayed overnight at Crowne Plaza Times Square and had a wonderful time. We were near so many points of interest including shopping, shows and great restaurants. The staff was professional and courteous, and we were even able to check in early. The room was very clean and comfortable. And, I loved the added security later at night when we had to show our room key before being allowed up to the lobby floor. Thank you for making my daughter's 16th birthday so special.
August 21, 2012
Rated 5.0 out of 5.0 by Jazzie Perfect location
Staff was very helpful and friendly. Location was geat for us. Room was comfortable and clean.
August 21, 2012
Rated 5.0 out of 5.0 by Frank007 Beautiful room and fantastic service
This was our second time staying here. Again, we had a fantastic room and very clean. Everyone was very nice, from the desk clerk to the cleaning lady. The location is excellent. We will always come back to the Crowne
August 21, 2012
Rated 5.0 out of 5.0 by Nurse283 Great location, comfortable beds and friendly staff
I will stay at crowne plaza hotel times square again with my family
August 19, 2012
Rated 5.0 out of 5.0 by Steve012 Excellent location and great service.
The Crowne Plaza Hotel, at Times Square, is in a perfect location. My room overlooked all the activity at Times Square. You can walk to theaters and tourist attractions. In addition, there are several subway stations close by, so the entire city is easily accessed. The staff, especially those at the front desk, were very helpful and friendly. They made you feel right at home. The bed was comfortable, and the room and bathroon were clean. The restaurant, the Brasserie 1605 is excellent - I had their buffet breakfast, and dinner there every day. I will definitely return - in fact, I will be in NYC in a few months, and I have already reserved a room at the Crowne Plaza Times Square.
August 15, 2012
Rated 1.0 out of 5.0 by kenk2015 everything great
the room, the gym, the entire hotel being completely renovated and we had a great dinner at Brasserie 1605 with superb service by waiter Sait!
August 12, 2012
Rated 5.0 out of 5.0 by meshugna My new NYC everytime hotel
Was super pleased to discover how valuable my Priority Club Membership was to this particular stay. From free internet, to continental breakfast, to afternoon snacks, to free access to the amazing fitness facilities, it made me incredibly glad that I am a Platinum member! Thank you Crowne Plaza for a great stay.
August 10, 2012
Rated 4.0 out of 5.0 by Yehwhatevr Great location, good sized rooms but bring your earplugs!
I had never been to NY before, so I don’t have any other area hotels to compare it to… but based on some of the reviews I had read about other hotels and small rooms, small bathrooms etc… I will say this hotel was outstanding! The room was very nice, and I did not think it was undersized at all. The bathroom was also great and larger than I would have expected. The hotels location is PERFECT!!!!! Right in the heart of Times Square and very close to several subway lines. The front desk staff was very friendly and professional and the Concierge was very helpful and right on with every recommendation she gave! However, if you are looking to “sleep in” and relax in your room on your vacation this is NOT THE PLACE TO STAY! This hotel had the rudest, loudest most inconsiderate housekeeping and maintenance staff EVER! From the minute they started working in the early am until they got off it was CONSTANT door slamming and loud “talking” (yelling) down the hallways… and as an extra added bonus to the never ending slamming door, they would put the metal arm (lock thing) out so the door would not fully close, and it would slam metal to metal each and every time… It became ridiculously annoying to the point I would cringe at the sound. I was also at the end of the hallway by the service entrance to the floor, so all day it was carts and people going in and out… The housekeeping carts going over the threshold in and out of the doorway was just one annoying loud bang after another. And don’t even bother with placing the “Do not disturb” sign on the door because clearly the minute they start working you will be disturbed… and on the off chance you do manage to fall back asleep, the housekeeping will CALL your room to ask if you want service… Um… if I WANTED service, I would not have a do not disturb sign on my door!?!?!? Calling the guest room completely negates the “do not disturb”… I mean really, who else would the sign be for? Strangers don’t walk in off the street and start knocking on hotel guests’ doors…..? When you're in a place like NY I think it's typical that people stay out later than normal because the nightlife is awesome in this city... I strongly feel the staff should be reminded of that and not assume everyone is up and awake at 8 or 9am just because they are! I’ve stayed in a LOT of hotels over the years and have never experienced so much commotion and loudness and seemingly blatant disregard by a housekeeping staff. If you are planning on staying here, bring your earplugs!
August 9, 2012
Rated 4.0 out of 5.0 by Dmoe5119 Nice bed bathroom needs help
The beds were comfortable. I just found 1 or 2 things with the restroom, the door stuck so you could not close it all the way. No fan so the mirror fog up after showering, made it hard to shave.
August 8, 2012
Rated 1.0 out of 5.0 by mcrowley19 Extremely Poor Customer Service
As a Platinum Priority Club member for the past 8 years, I expect a level of customer service. I was told that I could not have access to the Concierge Level because I was staying on points. In addition, they "upgraded" my two double beds room, to a king bed room right next to the elevator that chimed all night. Thanks for the poor service.
August 7, 2012
Rated 3.0 out of 5.0 by BobbyB Great Location .... Some Great Staff but the others ...... hmmmmmm
Well, it is Times Square, so he location is great. Bar and restaurant staff are great as well. However, everyone else seemed more interested in getting their tip money thangthey did in service. The bellmen made you feel cheap whn you wanted to handle your own bags, an had teir hands out then they handld my bags. The guys who retrieve the cars were even worse.
Would I stay again? Yes, it is Times Square .....
August 6, 2012
Rated 4.0 out of 5.0 by PB7777 Great location and comfortable
Very enjoyable stay in a busy location! Rooms were clean, and the beds were comfortable. Very crowded outside, but quiet inside. Would stay here again.
August 6, 2012
Rated 5.0 out of 5.0 by MMMTexas BEST Times Square Location Hands Down!!!
This is the best hotel location if you want to be in Times Square and seeing Broadway shows.... this is IT!
The staff is phenomenal...we had one issue with the room and they corrected everything immediately!
I have stayed here several times...even considered staying somewhere else to save a few dollars and I am glad I didn't!
August 2, 2012
Rated 1.0 out of 5.0 by Disappointedtoo2012 Unfriendly hotel needs customer service training
Worst hotel stay experience. Hotel room sounds like you are in an aircraft. Valet parking staff is rude. I ended up paying three bellman staff just to get my luggage from hotel room to car. Many other issues. Avoid this property if you can. They really dont care about guest comfort or service.
July 31, 2012
Rated 5.0 out of 5.0 by JosephV Outstanding!
We stayed at the Crowne Plaza this past weekend to celebrate our anniversary. The room was beautiful and the staff was fantastic. We had heard great things about the in-house restaurant "Brasserie 1605", so we were enthusiastic about trying it, and we were not let down! The food was delicious, and consistent with our entire experience at the hotel, the wait staff was outstanding! I especially enjoyed our Head Waiter Tony taking a moment to answer a few of our questions we had about a few plays, Tony was also great about sharing news about upcoming happenings at the Crowne. I am already planning our next trip to stay here!
PS: The main bar adjacent to the lobby is a great place with comfortable furniture and great views of Times Square. Might I suggest a chocolate martini for your wife, spouse, or significant other! Good times!
July 27, 2012
Rated 5.0 out of 5.0 by Butchw Great experience
great view, clean, and comfortable. This is a perfect location.
July 23, 2012
Rated 2.0 out of 5.0 by Teoh only if you want to stay in Times Sq
Beds were comfy, rooms clean, staff polite, but that's it.
Unless you want to stay right in TimesSq, there are more options not too far away.
On our return trip in another hotel nearby, we felt a big difference.
The other hotel(s) has more value - slightly cheaper and had so many plussses. Here are the difference:
* the lobby area in Crowne Plaza had loud music, was dim, darkly lit - more like a bar than a hotel lobby. Feels cold and un-welcoming. Not a good 1st impression.
* the staff - front desk and conceirge were polite, pleasant, doing their jobs. Rather mechanical with stiff smiles. We felt a huge difference in another hotel, where the staff's genuine sincerity to welcome us and to make us feel at home.
* wifi was chargeable as was everything else - many other hotels were giving it for free
* other hotels had the little touches which made all the difference
- free cold water (on the hottest days ever in NYC)
- free coffee and snacks on the go
It's the little touches that makes a difference, and this one had none.
July 19, 2012
Rated 2.0 out of 5.0 by LindaM Very disappointing stay
I've stayed at the Crowne Plaza in Times Square several times but this visit was extremely disappointing. We had two rooms for three nights, with my daughter and her husband as our guests, and the visit was not a good one. It began the night of our arrival. The front desk staff weren't very friendly, something I noticed several times during our stay. They were often seen arguing with guests, probably over the fact that for 2/3 of our stay, the hotel did not have hot water! Cold showers are simply unacceptable in a hotel of this quality and at this price, and there was absolutely no offer of any compensation, even extra rewards points for the stay would have been appreciated. But, no, not even an apology!
The Concierge level was also very disappointing compared to many other hotelsand their offerings at this level. So little offered and available at breakfast that we had to go elsewhere two of the three days.
A real shame because we used to like this hotel. I don't know what has happened but things have definitely gone downhill. Would not stay there again, nor recommend it, if no compensation/ apology is forthcoming.
July 16, 2012
Rated 5.0 out of 5.0 by Alida Luna de Miel fantástica!
Escogimos el Crowne Plaza para celebrar nuestra luna de miel, fue la mejor decisión, el hotel está situado en el corazón de Manhattan, el personal se esmera en atenderte. No tenemos ninguna queja, ¡felicidades!
July 16, 2012
Rated 5.0 out of 5.0 by 1xolo Punto ideal...
El hotel tiene todo: ubicacion,servicio,comodidad,desayuno y el GYM(impresionante!!!!)
July 16, 2012
Rated 4.0 out of 5.0 by LancasterChuck Great location
My family and I enjoyed our stay at the Crown Plaza on Broadyway. The rooms are comfortable and clean, while the staff was friendly and very helpful. The location on Broadyway makes this property one of my favorites of the IHG properties.
July 15, 2012
Rated 5.0 out of 5.0 by Spring62 Great stay and the perfoect location
Great location for sightseeing. Right in the middle of the action
July 15, 2012
Rated 5.0 out of 5.0 by Derais Great Location-great service
Why stay anywhere else when you have it all in one place. It is extremely convenient to everything. I love this place and will come back. A little pricey but worth the stay for convenience.
July 15, 2012
Rated 4.0 out of 5.0 by Rick44 Great Location
Hotel was in great location and got great deal on price. Parking however wasn't it was overpriced. They park your car and were nice enough to put 2 dings in my passsenger side door.
July 14, 2012
Rated 3.0 out of 5.0 by jacreme3828 Disappointed
My room wasn't ready for an early check-in which I had requested. That was understandable enough, so my grand-daughter and I went out to do things for 21/2 hours on a 99 degree day. When we returned at 3PM, tired, hot and in need of rest, we opened the door to our room and found half finished cans of soda and water on the dresser, a dirty robe, and the bathroom had obviously been used. I had to call the front desk twice until someone met me outside a room on the 34th floor, which was ready. It was a Times Square room, which I was told was an upgrade. I had, on purpose, asked for a Riverview room because I knew it would be quieter. As we were trying to rest, a live concert started outside, which was so loud, it was impossible to rest. As someone who grew up in Queens, I knew I wanted the quieter room...which I didn't get. I didn't want to ask for another room, because we were both exhausted. I called 3 times and asked for a "Do Not Disturb" sign for the door., which I never got. Only plus was room service: good food and on time.
July 14, 2012
Rated 3.0 out of 5.0 by calbum unfriendly check in staff
not welcoming nor friendly front desk staff not only during check in but also on the phone
July 14, 2012
Rated 5.0 out of 5.0 by walace Excellent Hotel
We had a great corner room with fantastic views over Times Square and Broadway. For a room in New York it was spacious and there is was little noise from inside the hotel, although its difficult to escape the noise of the city given where the hotel is situated.
The rooms are very up to date and they are very well appointed and they represent good value given where you're staying. I'd love to visit the same hotel next time I'm in NYC!
July 13, 2012
Rated 5.0 out of 5.0 by Ga01 Muy buen punto
Muy buena ubicacion y atencion excelente
Falta un poco en la decoracion y no es muy bueno el ingreso
Igualmente como experiencia s altamente recomendable para quien gusta de caminar New York
July 13, 2012