Rated 4.5 out of 5 by 663
Rated 5.0 out of 5.0 by gcpjd Comfortable beds and clean rooms - great staff
We visited NYC over the Christmas season. With a busy schedule of sites and visits, we found the hotel to be a great location. A few blocks from Time Square and having a subway station located at the next block made getting around very convenient. For NYC the rooms were an adequate size. They were fresh, clean, and up to date. The beds were very comfortable.There was not a room amenity we didn't have.
The complementary breakfast was a full complement of food and the staff was excellent in keeping tables clean and the serving area full and fresh. Karina C. was a special treat to see each monring. She always had a smile and friendly greeting for you and most helpful with any need you had. The complementary social hour in the evening was an added surprise, although we seldom had a chance to take advantage of it as we were out and about on the streets of NY.
The front desk attendants were very pleasant and professional. Mirlinda was one that was particualarly helpful and friendly. She went out of her way to help with quesitons and needs. Staying in Times Square NY, you will be pleased with the Staybridge
December 19, 2013
Rated 5.0 out of 5.0 by Ludo5312 One of the more enjoyable stays this year.
We travel a lot and have stayed in NYC many times. This is and excellent mid-town location, close to most of the popular places and attractions, just steps away from the theatre district. Service was excellent and the free breakfast offer was a cut above most that offer this treat. The only minor point was elevator availability during the morning 'rush hour'. The staircase is a good alternative for most up to 10th floor. Friendly and helpful staff is what sets one hotel apart from another... and this place scores great. They must have good management. It shows!
December 18, 2013
Rated 5.0 out of 5.0 by Redwoods The Big Apple at its best.
There is nothing I can add that others before have not said about how wonderful this hotel is. It's New York so it's over priced but again it's New York. I would recommend and will stay again. FYI the two block walk to TS is nothing, safe and full of NY. The walk up 8th or 9th streets and then cutting over to a show or where ever, are again safe and easy. Enjoy my friend.
December 16, 2013
Rated 5.0 out of 5.0 by Panamdel Traveled the World
I started out as a flight attendant for Pan Am in the 70's and I now fly for Delta. As crew members we have stayed in hotels all over the world, and we share our experiences so that others will know where to stay when on personal travel. In New York we have stayed in many hotels, some like the Milford we liked simply because of the location, nothing else. A few others the location could not even make up for the general lack of cleanliness. We now layover at The Roosevelt which is a beautiful historic hotel, however the rooms are so-so.
On this visit to the city for a family reunion, my husband found the Staybridge on the internet primarily because of the gym and general appearance. We were all instantly impressed at the knowledgeable and pleasant staff, followed by the pleasant atmosphere and cleanliness. Our room was quiet and comfortable. I give it an A.
December 15, 2013
Rated 5.0 out of 5.0 by DMFrance Great location and good services
We are from France and were happy with the location and found the room practical as we could cook in the little kitchen. The bed King size was great. Breakfast is included and nice. The room was nicely cleaned everyday (thank you Lourdes). Just one little thing. We wrote a request when we booked. When we arrived, we needed to ask for our request so we changed room the following day. The staff was great. I recommend Staybridges suites.
December 14, 2013
Rated 4.0 out of 5.0 Great stay
We stayed for 3 nights and had a wonderful time. The staff was great all around. The breakfast was good, plenty of choices. The only thing that could be improved would be the elevators. There was a long wait at times for the elevator and they all stopped on at least 4 floors- they aren't big enough to fit that many people. I will stay here again for our trip in the fall 2014 for sure!
December 13, 2013
Rated 2.0 out of 5.0 by Jolbs A Weekend in NYC
I chose Staybridge Suites as we have stayed in the Liverpool property in the past and liked the layout of the studio rooms. However the rooms in NYC were much smaller for 2 adults and 2 teenagers.
The breakfast was good but there was always a shortage of seats which made the experience a challenge whatever time we went down.
The main problem with this hotel is the slowness and number of lifts ! Every morning we had to wait about 10 minutes - sometimes longer - for a ride to the lobby and we were always surrounded by fellow fed up guests suffering the same problem. When the lifts did eventually arrive we then had to stop at every floor on the way down from the 29th floor which took an age !
The location was central although the street that the hotel is on has some dodgy shops/bars - but all in all for the price it was good value for money
December 13, 2013
Rated 5.0 out of 5.0 by Hogfan46 Rewards stay
Although our stay was primarily paid for by reward points --- the normal rate was a bargain for a quality NYC hotel.
Breakfast was outstanding.
December 10, 2013
Rated 2.0 out of 5.0 by meanchat Keep the doors locked
I have stayed at this property multiple times and will do so again; however, I was startled when housekeeping entered my room when I was in a state of undress. I had requested and was given a late check-out as Platinum Ambassador. When I returned from my lunch to take a shower before checking out, the room had been serviced (although I had a do not disturb sign) and when I was about to jump in the shower, someone from housekeeping entered my room (my fault for using the deadbolt). I think that housekeeping needs to be made alert to late checkouts, so as not have this type of experience in the future.
December 9, 2013
Rated 4.0 out of 5.0 by Hawkeye310 Enjoying the city
My wife and I took a trip to NYC for some holiday shopping. We drove from Tennessee. When we arrived at the hotel, we were worried about having a place to unload and then park our car. The room for unloading on the street was tight but adequate and the staff of Staybridge was very helpful. Parking is another matter. Parking arranged by Staybridge is about two blocks away and the staff at the parking garage are not helpful or courteous at all. The hotel arranges a price of $35 per day but you have to pass two closer by parking garages to get to this particular garage. Of interest, when I retrieved my car after checking out of the hotel, it was obvious that the garage staff had sat in my car and eaten food as there were bottles and wrappers left in the car. The hotel has a very nice breakfast every morning and a great reception with food in the evenings. The location on W. 40th Street is very handy to city shopping and to Time Square and the vicinity. We definitely recommend this facility and will certainly stay there next time we visit the city. The value was hard to beat anywhere.
December 8, 2013
Rated 5.0 out of 5.0 by mortisha1 Excellent stay
All staff were friendly and helpful. Our stay was most pleasurable.
The only comment I would make is that the wardrobe space is a little limited. As we stayed for 6 nights storage was a little limited.
December 8, 2013
Rated 5.0 out of 5.0 by Nana70 Excellent hotel
Great staff, comfortable beds and pillows, convenient location ,great breakfast and happy hpur
December 8, 2013
Rated 2.0 out of 5.0 by DodChr High Hopes...
We called the hotel to notify them we would be arriving very late and not to give away our room. The front desk told us "no worries, our room was guaranteed with our credit card, and would be waiting for us." I wish this was the case. When we arrived, we were informed there were no rooms.
They did make arrangements to stay at a nearby hotel. However, we were staying mutiple nights with 4 people. That meant, checking in, checking out moving luggage. It was a complete hassle.
Elevators at this hotel are the worst I have ever seen. We waited sometimes 15 minutes.
December 5, 2013
Rated 5.0 out of 5.0 by Terri1303 First time in NY and Thanksgiving at that!
Great beds. Was on 31 st floor and had beautiful view! Breakfast was always good and staff there excellent. Easy check in and staff so helpful getting a taxi and giving directions. Only hitch was one broken elevator but the staff did all they could to get us up and down. Room was cleaned immaculately every day. Highly recommend!!!!
December 4, 2013
Rated 4.0 out of 5.0 by TRYorkpa Saturday night stay
One elevator was out but the staff handled it great.
Very nice welcome and departure and again the staff was great
December 4, 2013
Rated 5.0 out of 5.0 by louloudi Excellent!
we stayed for a week, we loved this hotel. The only thing that wasn´t great was that the elevator was busy and had to wait for 20 minutes till we finally got to breakfast other than that this hotel is perfect!
i would defenetly recommend it!
December 2, 2013
Rated 4.0 out of 5.0 by ukacharya Great value for money
One of the great property, in terms of value for money, attentiveness of staffs, great choice of hot breakfast, in house free laundry support is amazing (specially during winter, its blessing not to go out in snow for laundry service). Also the online booking through chat, i felt it as personalized service. Agent gave me a confirmation by mail, on ratifying it i paid. I felt more comfortable buying rooms then through some travel portals.
November 30, 2013
Rated 5.0 out of 5.0 by MarkVacation Great Weekend Getaway
This was our first trip to New York City. Staybridge Suites provided a clean, nice sized room which was perfectly located to see and walk Times Square. The staff was very friendly and helpful and the breakfast buffet was a great costs savings for us. Many reviewers commented on the availability of the elevators, however, we stayed on the 30th floor and never waited more than a couple of minutes for the elevator to come. Would definitely recommend this location and will stay here again on future visits.
November 29, 2013
Rated 5.0 out of 5.0 by Qialla Business Stay
I frequently use this hotel. Good location. Good people.
November 25, 2013
Rated 5.0 out of 5.0 by helpfulpeople9 Great stay
I was pleasantly surprised with the hotel. While the rooms aren't huge, everything is well thought out and you lack for nothing. Room was clean and the hotel well maintained. I was concerned as my room was located between the elevators but I didn't hear a thing. Friendly and helpful staff. Enjoyed the evening reception but didn't get a chance to try the breakfast. Would definitely return in the future.
November 25, 2013
Rated 4.0 out of 5.0 by luckylyle Comfort in the Port Area.
Check in was average;host said room wasn't available & will call me on cell, never got a call...concierge was great...room was clean...broken window...decent size room for NYC...I thought it was a little distant from Times Square....continental breakfast was average...eggs were my least fav...love the appreciation day(free liquor), who wouldn't love it?? But hot dogs and hamburgers?? The exercise room was decent and clean....it wasn't too safe around the hotel with the parole office and the port authority nearby.
November 24, 2013
Rated 5.0 out of 5.0 by Scout71 Great service and thoughtful extras
We stayed here for 5 nights for our first visit to NYC. The hotel is well located, close to Times Square, bus and subway stations.
The rooms are not huge, but are well equipped with everything you could possibly need for a self-catering stay. Not that you need to do much self-catering! Breakfast is provided, and includes hot Buffett. In addition Tues- Thurs evenings they put on drinks and nibbles (beer, wine, pizza and salad for example), so guests can mingle if they want or just eat the food and drink their beer.
The staff were all very friendly and helpful. The elevators can take a while to come if you want to use them in the busiest period, but it's not a big problem.
Overall we found this a great place to stay.
November 18, 2013
Rated 5.0 out of 5.0 by jam13090 A Great Bargain in NYC
Just completed a two-day stay at this hotel. I am IMPRESSED. The room was very nice and with a great view of the City. Even better was the staff. Without a doubt, the staff added to our experience. All encountered were very helpful and made us feel right at home. The breakfast was free and very good. The Manager's Receptions (not all evenings) were also very good and offered food and drink and a time to relax.
The location is not truly Time Square but actually is only a short 7-10 minute walk to it. Note: all the other hotels on W. 39th and W 40th Streets call themselves "Time Square located." A great bargain and location. We've stayed at 2 other properties in the area (W. 39th) and this is the BEST. Enjoy.
November 17, 2013
Rated 4.0 out of 5.0 by DaveAlpina3 Better this time!!
Second time here and this one was superb (last time was mixed!), the room was on the top floor with a view of the Empire State Building, floor was quiet, room cleaned spotlessly everyday. Breakfast was adequate but restaurant is slightly small so at times gets rather overcrowded. Other than this we have no grumbles about this hotel. Location is good enough..only five minutes from Times Square. Happy to recommend.
November 16, 2013
Rated 5.0 out of 5.0 by DoronK1 Excellent hotel to stay
Excellent team that makes you feel like at home.
very good service
very good rooms
highly recommeded hotel
November 16, 2013
Rated 5.0 out of 5.0 by robolite2001 Book it Dano (pardon the 80's reference)
Not only would i go back but we plan to go back to this hotel on an extended stay of NYC in the future. This time we only had a one day layover flying back from a European Vacation. This place is very convenient to everything around times square and Broadway. Easy ride from JFK on Sky Train and E subway. The breakfast Buffet is great, can't believe they'd offer the best IHG hotel breakfast I have ever had free in midtown Manhattan! Staff great too. Keep it up--you are appreciated.
November 13, 2013
Rated 5.0 out of 5.0 by Sukimardo Great hotel
Booked this hotel for a quick family trip to the city; loved the location, and the breakfast and evening reception were great! It was nice to have a refrigerator in the room too.
November 13, 2013
Rated 5.0 out of 5.0 by Four48 Kitchenette in room. Convenient Location. Highly recommend
There are a number of hotels to choose from in the Times Square area but I always feel at home at Staybridge Suites. This is my third stay in the past year and a half. The biggest draw for me is the very friendly and helpful staff, followed by the clean and modern furnished rooms and amenities, and the fully functional kitchenette which is so convenient when bringing food back to the room or wanting to make coffee when you want it. I would highly recommend this hotel to visitors to NYC. I stayed for 4 nights on business and couldn't have asked for a better choice and am glad I chose to come back here again.
November 12, 2013
Rated 5.0 out of 5.0 by cinderbell enjoyable stay
the location was good - convient to times square / theater district / subways yet distanced enough to be away from all the noise for sleeping!! rooms were great, fridge, kitchen stocked. breakfast bar was good and evening reception was very nice.
November 12, 2013
Rated 5.0 out of 5.0 by Frank75 Great breakfast food variety.
The additional food choices at breakfast makes for a nicer dining experience at this meal. Addditionally, newer and better choices at thle social hours is also much appreciated.
But I still say that your employees (everyone of them) makes this a great place to stay; please keep them as they are precious.
November 11, 2013