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Rated 4.0 out of 5 by 71 reviewers.
Rated 2.0 out of 5.0 by Housekkeeping Staff Rude Housekeeping Staff was rude and unprofessional. As a reward member I did not expect to be treated as such. September 5, 2014
Rated 1.0 out of 5.0 by my stay on august 29th the bed was nice but i slept bad because of the air in the room it didnt work well and no one could fix it. i didnt like the idea of having to go down to lobby to get clean towels and for the cost of the room there could have been a little breakfast served but nothing but ok that was ok but no air and no one moved me and i had to get my own towels i wasnot happy at all. September 3, 2014
Rated 1.0 out of 5.0 by Their mistake and we still paid the price. When I made the reservation, I requested a late checkout and was told that I would have to put that request upon check in, which I did. At check in my wife Melissa put the request to have a late checkout and was told by the agent that we could stay until 2:00 p.m., and that was fine with me. At 11:00 a.m., while my wife was getting out of the shower, a gentlemen was knocking on the door and when my wife answer, he indicated that his records did not show a late check out for the room. My wife then contacted the front desk and spoke with Stefanie, who informed my wife that we needed to vacate the room at once, because the hotel was all sold out for that day and they needed to clean the room. When I mentioned to Stefanie that we were told that it would be O.K. for us to have a late checkout, she just said that we were given incorrect information and that we would still need to leave as soon as possible. Needless to say that we felt that we were being ask to leave as if we had done something wrong, not to mention that it was the hotels fault for the information we were given and then asked to disregard that information. As a Platinum Elite member of your Rewards Club, we spend a considerable amount of money every year to stay at your hotels and are seriously considering a different program and hotel provider, due to the very humiliating way we were treated. Hopefully, you will take some action, so that no one else has to experience what we experienced. September 3, 2014
Rated 5.0 out of 5.0 Candlewood Suites stay I've lived in this hotel on and off for 5 years. I'm always comfortable and treated well here. September 3, 2014
Rated 5.0 out of 5.0 by Love the king suite My husband and I stayed here for a week. My Mother and brother were here in another room. We had a dog in our room. We all enjoyed our stay here. The rooms were clean, well stocked for the kitchen needs. Staff was great and helpful. Our rooms were quiet. Safe location. Lots of places to eat and shop nearby. We travel two to three times a year on vacation. This has been the best place we have stayed in. Everything was up to date, clean and quiet. Book a king suite you won't be disappointed. The price can't be beat. September 3, 2014
Rated 3.0 out of 5.0 by Not Happy Check out was great, I guess you had my money at that time. Hotel and staff was ok. September 1, 2014
Rated 3.0 out of 5.0 by Nice place. We stayed four nights in the king sweet. We particularly liked the separate "bedroom/living room" spaces since we had a relative who snored very loudly. The rooms were very well appointed. The kitchenette had everything necessary including a full size refrigerator, a pantry, a counter/table and various utensils. It faced a small living room with a big chair, a sleeper sofa and a tv. The bedroom also had a tv, a desk and a closet. It almost looked like a small apartment and it was very nice. The only negatives were a not so comfortable mattress in the bedroom and a terrible, thing, hard and dirty mattress in the sleeper sofa. The sleeper was also dirty and had stains. No sheets were furnished for the sleeper either, I had to go to the front desk and ask for them. The carpet was also a little dirty and could have used a good scrub and deodorizing. Also not enough towels, if you want more you have to take the dirty ones to the front and exchange them for new ones. The front desk stuff was decent but not very professional, they just didn't have the polished appearance and skills of professionals of higher caliber. If they were replaced with more refined people the hotel would gain prestige. Overall I give it 3 thumbs up out of 5, main issue cleanliness of beds and carpet and staff's professionalism. I would recommend this place but not as a first choice. August 28, 2014
Rated 4.0 out of 5.0 by Customer Care Overall, the stay was great. At check-in I had an issue with my reservation. I was using my reward points for the stay but they had it as me paying. After talking with the General Manager and Front Desk Personnel, they were able to fix the issue. I will admit that part of the problem was my misunderstanding on how the rewards program works when changing dates. However, the staff took care of and fixed this issue. I would highly recommend this property to anyone that will be staying in the area. August 26, 2014
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