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Rated 4.2 out of 5 by 62 reviewers.
Rated 4.0 out of 5.0 by Great location and very comfortable This hotel provides a level of service that is good without being intrusive. Most facilities e.g Gym, laundry etc are self-operated but you can get help from the staff if needed. The Candlewood cupboard (snack shop -convenience store) operates on an honor system and has many useful items. July 16, 2014
Rated 4.0 out of 5.0 by You must stay here!!! This hotel near near all..... plus never miss out on the kitchenette. i recommend the kings deluxe suite. July 16, 2014
Rated 5.0 out of 5.0 by A Perfect Stay This is a top-notch facility, and front desk staff are truly exceptional. July 9, 2014
Rated 5.0 out of 5.0 by Candlewood..home Suites home Candlewood Suites in my opinion has done the impossible. They have managed to take the uncomfortable feeling that can associate itself with a hotel room and made you feel right at home. The Kitchenette area was genius and so needed for my family. Eating out with a family can be so pricey but that was cut by having this feature which in most hotels are not offered. A standard size refrigerator, microwave, dishwasher, electric burners, cooking/serving/eating utensils, garbage disposal, etc. is a steal for the price of renting the suite. You can rest assured that I will always look to see if Candlewood Suites are available in the area that I am vacationing in before booking ever again! July 9, 2014
Rated 4.0 out of 5.0 by Clean and convenient My overall stay at this hotel was acceptable. The room and surrounding area of the hotel was very clean. The hotel was situated in a convenient location which made it very easy to shop at the local Walmart to obtain items for the room and get to Virginia Beach. Based on my experience, I would definitely stay here again. July 7, 2014
Rated 5.0 out of 5.0 by Excellent for extended stay My experience was overall very positive. It is a great choice if you are looking for an extended stay. The room was VERY clean. Having a full kitchen was a definite plus. The internet was always reliable and fast. I didn't have a single problem with the internet in my two-week stay. There was a bit of noise coming from the truck place behind it, but it was not unbearable. Also, be aware that the hotel does not provide cleaning service during the week, for extended stay. July 1, 2014
Rated 1.0 out of 5.0 by Uncomfortable bed and bad service No offerd breakfast. Housekeeping only once a week, unless requested, and then with reluctence. And poor customer service. June 11, 2014
Rated 5.0 out of 5.0 by Excellent I was flying in on a business trip. The hotel paid for a cab to transport me from the airport to the hotel and then back to the airport the next morning, so I didn't have to rent a car. When I arrived at the hotel, the staff greeted me with a smile and very welcoming attitude. She asked me if I had eaten and I said, "Not yet, but do you know of any delivery vendors?" She asked me what sounded good for supper and threw some choices out. I choose pizza and she gave me a menu for what she thought was the best pizza around there. Let me tell ya, I ended up ordering manicotti and it was the best I have eaten. Also, she offered the cupboard for drinks and snacks if I needed them. She scheduled my ride for the next morning to the airport and then I proceeded to my room. It was very clean and I had everything I needed. I received a call later that early evening to make sure my room was as I had expected and to see if I needed anything. I enjoyed my stay and the staff. June 2, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable Room @ reasonable price Clean, Comfortable Room @ reasonable price. Staff was very friendly and curtious. June 2, 2014
Rated 5.0 out of 5.0 by Great stay at Candlewood Suites The staff was friendly and acknowledged my Platinum status. The room was clean and comfortable. I recommend this property. May 12, 2014
Rated 4.0 out of 5.0 by Fit my needs precisely! I came to Hampton, Va to work a few days with a customer right down the street. The hotel is in the vicinity of a large shopping complex. Not far away are some sketchy neighborhoods but i had no "incidents". The hotel was clean, the staff were friendly, and next time i have to work out that way you can bet i'll return. The only reason i did not give the room a 5 in cleanliness was the fact that the staff forgot to empty the trash bin under the sink. it was not overflowing and caused me no inconvenience, but still reminders of what the previous occupant had for supper is kind of a buzzkill. April 28, 2014
Rated 4.0 out of 5.0 by Very clean with friendly helpful staff. Comfortable bed, clean room and great service to and from the Airport. April 12, 2014
Rated 5.0 out of 5.0 by Candlewood Norfolk Facility is well maintained and stocked. The staff was very flexible and helpful with early check in. January 30, 2014
Rated 2.0 out of 5.0 by Twilight Zone I stayed at this property from January 12th-15th 2014. The hotel is clean and conveniently located. The room itself exceeded my expectations. However, the way I was treated on the evening of the 14th made me feel like I was in a Twilight Zone episode. I stayed in room 306. After a full day of work I came back to the hotel and my key card did not work. I went to the front desk and Stephanie looked my name up in the computer and said that I was in room 206 not room 306. I assured her I was in room 306 but she told that was not what her computer said. She eventually had me doubting myself. Was my mind going? Was I really in room 206? She gave me a new key and I went up to room 206. Instead of finding the expected dishes in the sink and papers on the desk the room was immaculate. No one was staying in this room, least of all me. I went back to the front desk and told Stephanie room 206 was not my room. While we were talking a couple came in inquiring about the hotel's meeting room. Instead of taking care of my issue, Stephanie took the couple on a tour of the meeting room. I stood there at the front desk for 10 minutes. When she came back she accompanied me to room 206. Apparently she was insistent that was the room I was staying in. When we got to the room she saw with her own eyes that I was not staying in that room. We went back to the front desk and she took 10 more minutes to re-check the computer and look at paperwork. I asked if she would just cut a key for room 306 and go with me to the room. It took her another 10 minutes to do that. Finally she went with me to room 306. Guess what? It was my room! I knew I hadn't lost my mind. To her credit Stephanie comped the room for one nights stay at check out. That did not make up for the fact that I was made to feel like I didn't know what I was talking about. I guess I'll have to find another place to stay when traveling in Hampton Roads. January 17, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. This was the fifth week I have stayed at this property. I am very happy with the decision to stay here. Ebony and Stehanie are very nice and helpful at the front desk. I have to work nights and sleep during the days. It has been very quiet and I have slept very well without any disturbances. Always greeted with a smile when I come by the front desk. The only negative I can give is the room on the first floor had a unpleasant odor. Since this a pet friendly hotel, I assume a pet had been in this room prior to my stay. However, this has been the only room with a problem. I'm sure had I asked to switch rooms, they would have accommodated me. Overall, I would recommend Candlewood Suites to anyone! January 12, 2014
Rated 4.0 out of 5.0 by IHG Platinum Level Acknowledgment Our son and a friend stayed at this property after a long driving trip from Southern Illinois to Virginia Beach accompanying another friend back to Oceana Naval Station. We used points for the stay. Due to the "Polar Vortex" that hit our area, we had to extend the stay until they could return home without inclement weather standing in their way. On the morning of their return, they had to be at the airport before the shuttle was running. The hotel staff made arrangments for a cab to take the boys to the airport at 0330 for no charge. Outstanding service. The hotel staff even let the boys leave their friend's Xbox at the front desk until he could pick it up. Very Pleased with the staff here. January 12, 2014
Rated 5.0 out of 5.0 by Super location for visiting Norfolk If you are looking to enjoy the sights of Norfolk and Virginia Beach, this place is a great location. Close to shopping and major highways, the location also allows for using local streets to get places. I enjoyed a seven day stay and a single night stay and on both was very pleased. January 10, 2014
Rated 5.0 out of 5.0 by A++++++ I was inNorfolk for my son's graduation from college. Several family members and I stayed at the Candlewood Suites. It was fantastic, from the time we walked into the door we felted welcomed and taken care of. The rooms were great, it felt like being at home. The person at the front desk was always plesant and took care of all of our needs. From now on when ever we travel we will be staying at Candlewood Suites if it is where we are going. Other hotels should take a course on how to treat they customers from you guys!!!! rating 10++++++++ January 10, 2014
Rated 3.0 out of 5.0 by Pleasant Visits I arrived in the middle of the night, traveling 10 hours to Virginia but once I arrived the front desk agent name Wanda was pleasant, I explained my circumstances and she understood clearly by explaining all of the amenities quickly but professionally. I have never met someone that works in the middle of the night with a smile.....Wanda keep up the good work December 4, 2013
Rated 5.0 out of 5.0 by great bang for your buck! I like having space and indeed the 2 room suite with full kitchen is a plus, i like the opportunity to be able to cook when i dont feel like going out. November 25, 2013
Rated 3.0 out of 5.0 by Poor front desk I often travel in this area for business and decided to stay at this location. Being a platinum member, I have never stayed at a Candlewood Suites. Upon arrival I was assigned a room. I went to the room and someone else was in it. I was assigned another room and the room was very spacious, clean and nice. At 8 AM the next morning someone was pounding on the door. The front desk told housekeeping that I already checked out. The person told me they needed to clean the room. I explained that I had not checked out and they said they would come back later. November 19, 2013
Rated 5.0 out of 5.0 by Accomodating Staff/Great Service This is my second time staying at Candlewood Suites/Norfolk and each time we had a very pleasant stay. We had two suites and one of the suites had a strong cleaning smell. We called the front desk and they immediately came to check the room and agreed that the smell was strong. They gave us another suite with no problem and gave us a follow up call to make sure eveything was to our liking. Thanks for such a great service!!! November 13, 2013
Rated 4.0 out of 5.0 by Great Choice and Value My 3 sisters and I are all over 60 and have specific dietary needs. Having access to cook our meals was not only necessary, but economical. The location to the interstates and to our family was ideal. There are 2 shopping malls nearby. I would recommend this for mature travelers like us. November 9, 2013
Rated 5.0 out of 5.0 by Great place I would highly recommend this place to stay and I will make this hotel our yearly stop!! The room was very clean and spacious!! Staff was quick, nice and efficient!! Thank you!! September 12, 2013
Rated 5.0 out of 5.0 by Nice Stay We were very pleased with everyting from the staff to the accomadating our pet. Great value September 10, 2013
Rated 1.0 out of 5.0 Good Hotel, Great Employees, HORRIBLE MANAGEMENT A few months ago, I reserved this hotel to stay with my family for a funeral because of such great reviews I saw. I called and spoke to Someone Named Yolet who claimed to have been the front desk manager, which I reserved 5 King SUITES with for 22 family memebers in total, (and was rude from the moment she picked up the phone). When we arrived, we were told by Susan at the front desk that what was reserved were 5 standard rooms with just 1 bed in each and that there were no King suites available. Though I was extremely upset, She was very helpful and didnt stop trying to get in contact with a manager until she found better sources. I Finally spoke to a manager whos name was Jenifer and was as rude as Yolet (Now 2 unprofessional managers). She was upset with Susan at first for calling her about the situation in front of me (apparently this had not been the first time the "front desk manager " had screwed up). Unfortunately, Though the young lady at the front desk tried her best to help us, Nothing was done, and because everything in the area was sold out already, we had no other choice but to stay there and accommodate everyone as we could. But through out our stay, Susan constantly called to check on us and ask if we needed anything at all. To top it all off, I called a week ago to make a reservation (to give another try, cause people do make mistakes), but strictly only wanted Susan to make my reservation this time, and was told she was terminated a while back. Word of Advice: Hire Susan back and have her train the managers all over again, Never staying here again. September 3, 2013
Rated 5.0 out of 5.0 by Pleasant Surprise Did a search on Kayak and found this at a special rate for a weekend in late August. Was glad to find a clean, spacious suite with nice staff. I've never stayed in an extended stay suite but will definitely use Candlewood next time no matter how long the stay. Obviously your room is cleaned before you arrive and when you leave or at least once a week if staying extended but if you need towels, the staff is glad to get your more if needed. Thumbs Up. August 28, 2013
Rated 5.0 out of 5.0 by Great Location Its only about a 15 minute drive from the beach! Loved the location... Lots of places to shop and eat. August 28, 2013
Rated 2.0 out of 5.0 by Average hotel, very barebones for the price paid From the lack of privacy curtains, to the guests smoking just outside the front entrance, to the musty feel of the room...this place disappointed immediately upon arrival and ended up a very average experience. There are nicer hotels for less. August 22, 2013
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