Rated 4.2 out of 5 by 65
Rated 3.0 out of 5.0 by 3Tourists Nice place.
We stayed four nights in the king sweet. We particularly liked the separate "bedroom/living room" spaces since we had a relative who snored very loudly. The rooms were very well appointed. The kitchenette had everything necessary including a full size refrigerator, a pantry, a counter/table and various utensils. It faced a small living room with a big chair, a sleeper sofa and a tv. The bedroom also had a tv, a desk and a closet. It almost looked like a small apartment and it was very nice. The only negatives were a not so comfortable mattress in the bedroom and a terrible, thing, hard and dirty mattress in the sleeper sofa. The sleeper was also dirty and had stains. No sheets were furnished for the sleeper either, I had to go to the front desk and ask for them. The carpet was also a little dirty and could have used a good scrub and deodorizing. Also not enough towels, if you want more you have to take the dirty ones to the front and exchange them for new ones. The front desk stuff was decent but not very professional, they just didn't have the polished appearance and skills of professionals of higher caliber. If they were replaced with more refined people the hotel would gain prestige. Overall I give it 3 thumbs up out of 5, main issue cleanliness of beds and carpet and staff's professionalism. I would recommend this place but not as a first choice.
August 28, 2014
Rated 4.0 out of 5.0 by MGuns30 Customer Care
Overall, the stay was great. At check-in I had an issue with my reservation. I was using my reward points for the stay but they had it as me paying. After talking with the General Manager and Front Desk Personnel, they were able to fix the issue. I will admit that part of the problem was my misunderstanding on how the rewards program works when changing dates. However, the staff took care of and fixed this issue. I would highly recommend this property to anyone that will be staying in the area.
August 26, 2014
Rated 4.0 out of 5.0 by Kilmakaloo A Quick Night's Stay
I doubt that mine was the shortest stay ever, but I didn't have the opportunity to partake in the many ammenities that this hotel had to offer. Everything I did use, however, was a very good value: bed was comfortable, shower was nice, and the remote on the TV functioned well (may seem small, but it's so annoying when you have to hold it up in the air, waive it around, and bang on it to make it work). I highly recommend this Candlewood.
August 26, 2014