Rated 3.1 out of 5 by 13
Rated 2.0 out of 5.0 by HTW-WV Glad I didn't pay & used points-Super Noisy!
Upon arriving, the hotel staff could not find my reservation, even after I provided the confirmation number. It took quite some time, but finally she found it. The desk worker was extremely nice and appologized several times for the issue. Once the reservation was found I was told there were only smoking rooms left, even though I booked a non-smoking room. I refused and began looking for another hotel on my phone and was then told she found one that had been canceled but I needed to look at it because housekeeping hadn't been in the room in a few days and she wasn't sure what state it was in????? The room was fine, looked tidy and clean. Apparenlty there is no insulation surrounding the room. I could hear every word of every conversation of people outside in the hall and in rooms next to ours. It was HORRIBLE! If I hadn't been so tired from our 8 hour drive, I probably would have stayed somewhere else! The bed was not confortable at all! Needs replaced. Only 3 flat pillows for double bed. Also, the front desk couldn't tell me the correct password for the business center or internet.
February 11, 2014
Rated 1.0 out of 5.0 by BigRooster Animal House
This Candlewood catered to rough neck contractors and construction workers, they hung around the laundry room/gym, drank beer in the lobby and the parking lot. The men harassed my wife and only after several complaints did they take action and evict the contractors. They would knock on our door late at night and when I was gone to my job. If I see any work trucks at a hotel, I will never stay there again., Desk staff was indifferent to my complaints and only the management took action, but the safety and security was lacking. If the place isn't safe, then it doesn't matter how good the rooms and perks are. We felt like prisoners everyday we stayed there and had to use the back door. An old wild west saloon or frat house would have been safer.
January 15, 2014
Rated 2.0 out of 5.0 Noisey stay, No towels.
Bathroom not stocked. Room not very clean. Poor stay for the money.
January 1, 2014
Rated 3.0 out of 5.0 by mtanner15 Christmas Visit
Staff was friendly and courteous and recognized me as a platinum member, but the room was slightly below average. The stove top was missing drip pans for the burners. The double bed had only three pillows. The maintenance staff needs to pay a little more attention to details.
January 1, 2014
Rated 2.0 out of 5.0 by SammiD MATTRESSES NEED REPLACING
My mother, sister and I found the staff and the "pet-friendly" policy great, but it went downhill from there. The hotel only has 1 working luggage cart, and we had to search for it. The bathroom was dirty, fixtures were covered in water marks and finger prints, there was trash left in the bin in the kitchenette. And, the trash cans by the other hotel exits were overflowing. The BBQ area was filthy, as were both the gas grills available. BUT, the mattresses were the worst all 3 of us have ever slept on and need immediate replacement. I'm glad I didn't pay cash, used points for this stay-but wasted them here. I wouldn't stay here again.
September 28, 2013
Rated 5.0 out of 5.0 by MaryCW Slept like a baby!
This was a very clean facility. Bed and pillows were very comfortable. I was alone and felt very safe. The overall environment at this hotel was quiet and restful, even though it was very close to a Mall. The room was spotless and the kitchen supplies very handy. Coffee was great! Staff was friendly. I will definitely be back when visiting relatives in the area!
August 16, 2013
Rated 3.0 out of 5.0 by Lilah Thank you
When I arrived I didn't receive the room I reserved from the 800 reservation number, but the staff was very helpful on making my stay as pleasant as possible, I got a discount for the inconvenience which was great. My room was nice, love love love the location its right by the mall, movies and restaurants. I would truly recommend this hotel.
July 10, 2013
Rated 3.0 out of 5.0 by OnBusiness2013 STAY AWAY FROM HOME
I normally stay at Candlewood Hotels because of the home like feeling. This time I was a little suprised at the run down funiture. When I checked in I noticed that the desk chair was ripped up. I called the front desk and they replaced it. The carpet was old and the bed was not fresh. I would still recommend Candlewood suites again but only if they update their funiture. Great staff no complaints there but the cupboard was not stocked and very limited selection.
July 4, 2013