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Rated 3.2 out of 5 by 67 reviewers.
Rated 5.0 out of 5.0 by Home away from home. Best value I've found in the area. I have been staying there every week or so for the past year. November 15, 2014
Rated 3.0 out of 5.0 by Comfortable, but room for improvement The rooms are big but there is not much to it beyond that. The one toiletry offered in the room was already used, the bathroom was mostly clean but not in sparkling shape, and there is no fast check out or breakfast offered. Overall though, a nice night's sleep and convenient. Would stay again depending on price. November 13, 2014
Rated 4.0 out of 5.0 by Great staff. Property needs attention The overall up keep on amenities was poor as well as the supplies Like soap and shampoo availability. A/C was very noisy. Not up to par with other Candelwood suite I stayed at. The staff was very friendly and really tried hard to please. November 12, 2014
Rated 2.0 out of 5.0 by Really Disappointed We arrived at 11:30 after a long day of traveling. The hotel put us in a room on the 4th floor. As soon as we walked in we could tell this had been a smoking room. It stunk. The clerk said the room was recently renovated, but nothing gets the smell out other than a complete re-painting with new carpet and new furniture. The clerk moved us to the second floor, but the AC didn't work. By this time it was after midnight. I went downstairs to the desk only to find a sign that said the clerk was "helping other guests." She came in about 30 seconds later and reeked of cigarette smoke. She'd been outside having a cigarette. She came upstairs and fiddled with the AC unit. She "reset" the unit and it finally started. It was almost 1 a.m. by that time. The next day I asked the desk clerk for some extra coffee packs. She could hardly be troubled to move from her place on her stool where, from what I could tell, she was playing some game on the computer. She said she'd have some sent up. About an hour later the handyman came to the door with two coffee packs he took from another room. All in all, I was very disappointed in the staff. They were well below the standard I've come to expect from Candlewood. Next time I come to Charleston I'll use the Holiday Inn or the Express. November 11, 2014
Rated 4.0 out of 5.0 by Lack of Kitchen Supplies I prefer to cook when traveling, and the kitchen had very few supplies. There was one pot without a lid, one skillet, and one fork, spoon and knife. I could also hear everything in the rooms next to mine, and I mean everything. Earplugs were a must. November 11, 2014
Rated 4.0 out of 5.0 by Good Value Friendly staff, comfortable room. It is more of a long term stay hotel for working people but came in handy when we needed a suite. November 11, 2014
Rated 5.0 out of 5.0 by Service and comfort Needed a recliner which is very difficult to find. Also found the refrigerator and microwave to be convenient. Comfortable bed, accurate room temperature and good service made it an overall good experience. November 10, 2014
Rated 2.0 out of 5.0 by Fair Experience Curtains had holes No toilet paper holder Dirty towels were given to desk clerk. Clean DAMP towels were brought to room later in the day and by the next morning were discovered & still remained damp. Left large easy to use cork screw & bottle of wine in room, when reported to desk clerk they looked in a drawer & said not in drawer. Was allowed to search room but it had already been cleaned. They were no where in room. First of all a drawer could NOT hold all items left by guests. Second of all if there is not another place for left items, this indicates the person who cleaned the room did not turn the items in to the appropriate place/person. November 1, 2014
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